Outdoor pool, a heated pool

Reviews of Magic Castle Hotel

3.5 out of 5
Magic Castle Hotel
7025 Franklin Ave, Los Angeles, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1003 reviews" "
Rating 8 - Good. 216 out of 1003 reviews" "
Rating 6 - Okay. 49 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Costa

Stayed 3 nights in Mar 2024

10/10 Excellent

Burke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say? The magic castle hotel was a perfect little oasis. In the middle of Hollywood! The staff were simply amazing and helpful at any time of the day or night. It was a great place for families, as well as for couples.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again. Both Nicks at the front desk were outstanding and made our day of travel delays and stress melt away. The free snacks were a lifesaver, the room was small but clean and adequate, and although the shower in our room was pretty wonky the hospitality made up for it in spades.
Stayed 1 night in Jan 2024

4/10 Poor

Torrey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Room smelled, it was like staying at a crack house.
Stayed 1 night in Jan 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quiet old and the room had a musty smell. The staff were brilliant and service was excellent

10/10 Excellent

Esteban

Stayed 2 nights in Dec 2023

10/10 Excellent

Maricela

Stayed 3 nights in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Joel

Travelled with family
Liked: Staff & service
We really enjoyed staying here. The kids loved the free snacks, ice creams and drinks. Breakfast was good too. The room was spacious. Decor a bit old and there was a lot of street noise.
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place amazing staff and the snacks and laundry service was greatly appreciated
Stayed 4 nights in Nov 2023

10/10 Excellent

WEERAYA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! It's just 5 minutes walk from Chinese theater. Our room is spacious and all staffs are nice and very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and handy location
Stayed 3 nights in Nov 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 2 nights in Nov 2023

10/10 Excellent

Annabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the magic castle. The kids loved the snacks and the popsicle hotline. The magician at breakfast was wonderful. All the staff were extremely helpful. Room was large and quiet. Hopefully will return one day.
Stayed 3 nights in Nov 2023

10/10 Excellent

KENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Always warm welcome with champagne and free drinks and snacks. Very friendly staff and great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Staff are wonderful, kind, and super helpful. All you can drink fizzy, all you can eat ice cream and unlimited snacks/treats. Great experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous service. Will gladly return !
Stayed 3 nights in Oct 2023

6/10 Okay

Annalora

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is n a convenient location and the staff is very nice. The rooms are large and beds are comfortable.However, the bathroom was runned down, shower barely a drizzle and filled with mold and in need of renovation. We couldn’t wash our hair the whole vacation because the shower head and pressure was too poor. It is extremely loud with cars literally drag racing on the street outside at night and traffic sounds all night. The views out the windows were of runned down fences and shacks. Stairs to room are narrow and smelled like urine. Lighting is poor with many bulbs burned out. Overall it is like staying at an old, stark apartment with a dirty bathroom you don’t really want to use.
Stayed 1 night in Oct 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean
Stayed 2 nights in Oct 2023

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay, great staff very friendly. Free laundry service which was invaluable for us and the bonus of breakfast included, coffee on tap 24/7 & free snacks, chocolate & ice cream. What’s not to like! Bed was comfortable too.
Stayed 3 nights in Oct 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Adequate
Only stayed for one night so can’t give a truly accurate description. The staff and location are the only things worthy of a positive mention here as the place is old- very old and on a busy road so noisy too so choose your room carefully.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew, Buccan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2023

10/10 Excellent

Elise

Travelled with family
Liked: Amenities
Staff fantastic! Perfect to start of a US trip!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We have stayed here beforr and it is just as good as last time. The service is the best i have experienced
Stayed 1 night in Sep 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Just felt like coming home. A great welcome back!
Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Stayed 2 nights in Aug 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was our favorite stay on our trip around the California. The kids were over the moon about the ice cream and soda machine! I loved the cleanliness and kind and caring staff. The hidden gem of Hollywood for families! I would give it 6 stars if I could!
Stayed 2 nights in Aug 2023

10/10 Excellent

Shimon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hospitality and place A little bit old facility but it is compensated with the very good service
Stayed 4 nights in Aug 2023

10/10 Excellent

Shania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The moment we walked in after a lengthy flight from Australia the staff were so friendly and made us feel so welcome with their fantastic service. We were given pamphlets of information which was so so helpful. They gave us places to eat, maps and attractions nearby, and tours they recommended. Prime location. I would definitely stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Magic Castle Hotel was amazing. The staff is friendly and on top of everything. Pool area was always relaxing and quiet. Snacks, drinks, ice cream and popsicles are available all the time. The magician at breakfast was really good and entertaining. One night there was a movie at the pool. Spacious, clean rooms. Close to Hollywood attractions. We went to a concert at the Hollywood Bowl and were able to walk. This was truly a great experience.
Stayed 3 nights in Jul 2023

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Hollywood bowl area and attractions. Older property but very spacious rooms, for the cost.
Stayed 3 nights in Jul 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was super cute & had the best customer service!
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You MUST stay at this hotel if you want to stay in Hollywood especially with a family. It came highly recommended from friends and we booked it immediately without even doing our usual exhaustive research. In doing this, we made the greatest and easiest travel decision we’ve ever made. The personal greeting we received by manager Darren as we checked in was both calming and a wonderful indication of the week we were about to experience. The customer was the very first priority of all staff and they made us feel special, relaxed, cared for, safe, overly provided for and “at home”. The service, and how it was so warmly provided by all staff, was far above and beyond any hotel that we have ever stayed at. Complimentary continental breakfast, and unlimited all day soft / hot drinks, ice cream machine and full size snacks was an amazing feature of this hotel. The location one block from Hollywood Boulevard and the Walk of Fame put you within 2 minutes walking distance from the middle of the action. The rooms were spacious, fully equipped and all beds were comfortable. The warmth and care of the staff, the complimentary snacks and drinks and the location make this hotel excellent value for money and a must stay for you in LA and Hollywood.

10/10 Excellent

Jim, Calgary

Travelled with family
Liked: Cleanliness, staff & service
Teens loved the unlimited pool, ice cream, drink dispenser and popsicle hotline - with popsicles hand delivered to the pool even after midnight. Staff very friendly. Parents loved the overall staff assistance, free laundry service (give to front desk in morning have returned by afternoon/evening) and spacious apartment-style amenities. Plumbing a bit outdated but definitely would return.
Stayed 3 nights in Jul 2023

8/10 Good

TONY

Liked: Cleanliness, staff & service, property conditions & facilities
We love Magic Castle and this was our second stay after honeymooning here in 2012. Staff are amazingly friendly and the free drinks, ice cream and snacks are all great. We’d recommend staying here for a few nights. You must visit Yamashiro up the hill behind the hotel. The only downside is the standard of furniture. A few pieces, like a coffee table were very worn to the point where the room would look nicer without it. The suite we had was spacious. Definitely stay here if you love excellent service.
Stayed 5 nights in Jul 2023

10/10 Excellent

To

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a good time staying at the magic castle, the amenities were great and the staff were wonderful and so very helpful
Stayed 3 nights in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in So Cal
Stayed 1 night in Jul 2023

2/10 Terrible

Brooke

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was old and dirty and marked. Pictures showed a very different story to what was there. Disappointed but grateful for refund to go elsewhere
Stayed 5 nights in Jun 2023

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service
Kids loved the free snacks. Breakfast was a good and they were very accomodating with later check out then kids weren’t feeling well.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendly staff went out of their way to make us feel welcome from the get go. No frills room is cozy and the hotel is convenient to main Hollywood attractions. Highly recommend!
Stayed 1 night in Jun 2023

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super-friendly. All of the perks are real; there is a soda machine and a soft-serve machine and the front desk is happy to hand you candy or snacks whenever you ask. There are free warm pastries every morning. They did our laundry and gave it back to us with a sprig of lavender. The pool is heated so swimming is fun even if the weather isn't very warm. They have a bunch of pool toys for your kids to play with. Our room was huge, and the bed was comfortable. It's an easy stroll down to Hollywood Boulevard from the hotel.
Stayed 5 nights in Jun 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. Nothing was a problem & they went out of their way to help with dining, transport & laundry. It is an older property but i would recommend especially for families visiting Universal Studios. It is a one minute walk to the metro station & one stop to Universal Studios. So easy.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Audrey

Stayed 2 nights in Jun 2023

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun getaway with friends and family
Second time staying at this Magical place to be close to Pantages for our shows, shopping and food. But who wants to leave when there are 24 hour snacks, pool and Popsicle hotline!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Royce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly and welcoming staff; nothing was too much trouble and the property is very family-friendly, with free ice blocks, soft drinks, and snacks - not to mention a pool. The building themselves look a bit old but the rooms are clean and tidy and the staff really do go the extra mile to ensure families have a great and enjoyable stay there.
Stayed 1 night in Jun 2023