Thank you for sharing your experience, Kathy. We sincerely apologize for the issues you encountered with the missing shower curtain and the discomfort during the shuttle service. We understand how these situations could have greatly inconvenienced you, especially after a long flight. We appreciate your feedback as it highlights areas where we can improve our guest services. We will address these concerns with the relevant departments to ensure better experience for our guests. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

We're thrilled to hear that you appreciated the convenient location of our hotel! Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.

Thank you for sharing your feedback, Denise. We apologize for the inconveniences you experienced during your stay, particularly with the shuttle service timing and the toilet issue. We understand how crucial timely transportation is and regret any miscommunication that occurred. Additionally, we are sorry to hear about the noise disturbance from the strike and the plumbing problem in your room. We take your comments seriously and will address these concerns. We value your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more satisfying experience.

We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that our staff made a great impression and that you appreciated the food and your updated room. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back soon!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

Thank you, Imee, for taking the time to share your positive experience at Holiday Inn Los Angeles - LAX Airport. We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing exceptional service, and it's always rewarding to receive such wonderful feedback. We look forward to welcoming you back soon!

Thank you, Kamaldeep, for sharing your experience. We're delighted to know that you appreciated the service during your stay at Holiday Inn Los Angeles - LAX Airport. Our team is committed to providing exceptional service and it's wonderful to hear that we met your expectations. We look forward to welcoming you back soon!

Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport. We're delighted to hear that you enjoyed the breakfast and the Dove brand amenities provided. We also appreciate your feedback regarding the room lighting and staff interactions, as it helps us to improve our guest experience. We hope to welcome you back soon for another pleasant stay.

Thank you for bringing these issues to our attention. We are truly sorry to hear about the cleanliness of your room and the disruption caused by the noise early in the morning. The comfort and satisfaction of our guests are top priorities, and it's disheartening to learn about your experience. We take your feedback seriously and have shared it with our housekeeping and management teams to review and address these concerns. We understand how important a restful stay is and apologize for falling short. We value your feedback and hope to have the opportunity to better serve you in the future.

Thank you for your feedback regarding your recent stay at our Holiday Inn Los Angeles - LAX Airport. We apologize for the inconvenience caused by the water infiltration in your room and the noise from the picketing employees. We take these issues seriously and are actively addressing them to ensure a more comfortable experience for all our guests. Your comments are invaluable as they help us improve our services. We hope to have the opportunity to welcome you back and provide a better experience.

We appreciate your feedback and regret to hear about your dissatisfaction. It is our goal to provide excellent service and a comfortable stay for all our guests. Your comments are taken seriously and will be shared with our team to address the issues you've mentioned. We value you as a guest and hope you will consider staying with us again so we can deliver a better experience.

Thank you for sharing your experience, Melanie. We are genuinely sorry to hear about the issues you encountered during your stay, including the behavior of our staff and the noise levels from our housekeeping team. It’s crucial for us to provide a welcoming and comfortable environment for all our guests, and it seems we fell short in your case. Your feedback is invaluable as it helps us identify areas needing improvement in guest service. We will address these concerns with our team to better handle similar situations in the future. We hope this experience does not deter you from choosing Holiday Inn Los Angeles - LAX Airport again, as we would love another opportunity to demonstrate the high standard of hospitality we strive to provide every guest.

We are truly sorry to hear about your experience. We strive to provide the best service possible and it's clear we fell short in your case. We would appreciate the opportunity to discuss this further with you. Please contact us at your convenience at the hotel's main line or via our email so we can address your concerns directly. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.

We appreciate your feedback regarding the noise issue during your stay at Holiday Inn Los Angeles - LAX Airport. We understand that noise can impact the comfort of our guests, and we take concerns like these seriously. Your comments have been noted, and we continuously strive to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

Thank you for sharing your experience with us. We appreciate your feedback regarding the airport shuttle service and acknowledge the need for clearer instructions on its location at LAX. We will review our communication to ensure it is more detailed for our guests. It’s great to hear that the return shuttle service was fast and convenient, and that having McDonald's close by was beneficial after your long journey. We look forward to welcoming you again at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

Thank you for sharing your experience, Ameer. We're glad you had a positive stay at Holiday Inn Los Angeles - LAX Airport. We value your feedback and look forward to welcoming you again soon.

Thank you for sharing your experience. We regret to hear that your stay was disrupted by noise and that our rooms did not meet your expectations. We also apologize for any delays in service response you encountered. Your feedback is crucial for us, and we are currently assessing how we can enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more pleasant experience.

We appreciate your feedback, Christine Ann, and regret to hear that your experience did not meet your expectations. We strive to provide excellent service and are concerned to learn about your dissatisfaction. We take your comments seriously and will look into the matters you've raised. We value you as a guest and hope to have the opportunity to better serve you in the future. Sincerely, Ryan J Ayaay-Whitlow, Assistant Front Office Manager, Holiday Inn LAX

Thank you, Berenice, for taking the time to share your experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to know that we met all your expectations and provided a memorable stay. Our team is dedicated to offering the best service and comfort, making every guest's visit as enjoyable as yours. We look forward to welcoming you back in the near future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that the automatic doors and sit-in shower accommodated your needs well, especially given your broken arm. However, we regret that the noise from the strikers outside impacted your stay negatively. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. We look forward to welcoming you back under more peaceful circumstances.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

We're delighted to know that you found our hotel easily accessible. Ensuring a smooth and convenient experience for all our guests from arrival to departure is something we take great pride in. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back soon!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

Thank you, Catherine, for taking the time to share your experience with us at Holiday Inn Los Angeles - LAX Airport. We're thrilled to know that you enjoyed your stay and everything met your expectations. Our team is dedicated to providing a welcoming and memorable experience for every guest, and it's rewarding to hear when we succeed. We look forward to the opportunity of welcoming you back in the near future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

We appreciate your feedback regarding the impact of labor issues on your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We understand that external factors can affect our guests' experience, and we sincerely apologize for any inconvenience this may have caused during your visit. Our team is committed to providing a comfortable and enjoyable environment for all our guests, and we take concerns like yours very seriously as they help us identify areas where we can improve. Thank you for bringing this matter to our attention.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're always looking for ways to enhance our guest experience and appreciate your comments about the hallways needing refurbishment. Your input is invaluable as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide a stay that meets all your expectations.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

Thank you for sharing your concerns about the area surrounding LAX. We understand that certain areas may feel less welcoming, especially when exploring on foot. For future visits, we recommend taking advantage of our complimentary shuttle service for convenient and safe travel to and from the airport. Your safety and comfort are our top priorities, and we're here to ensure a pleasant experience during your stay with us at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

We're delighted to hear that you found our employees great and the complimentary shuttle service beneficial for your business trips and short stays. It's wonderful knowing that these aspects of your stay contributed positively to your experience with us at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Your intention to return is the highest compliment we can receive, and we eagerly look forward to welcoming you back in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

We appreciate your feedback! It's wonderful to know that you had a good experience with us. Ensuring every guest has a memorable stay is what we aim for, and it's delightful to see this reflected in your visit. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We hope to welcome you back soon!Sincerely,Erick GonzalezFront Office ManagerHoliday Inn LAX

We appreciate your feedback regarding the parking fee and your observations about our hallways. We understand that the cost of parking came as a surprise, and we're sorry for any inconvenience this may have caused you. Please know that we aim to provide clear information about all our services and fees on our website and through other communications with guests. Regarding your comments about the hallway aesthetics, we take all guest feedback seriously as it helps us identify areas where we can enhance the guest experience. Thank you for bringing these matters to our attention.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

Thank you for taking the time to share your experience with us. We're delighted to hear that our location met your expectations and contributed positively to your stay in Los Angeles. Your comfort and satisfaction are of utmost importance, and it's rewarding to know we've succeeded on this occasion. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

We appreciate your feedback regarding the bathroom issue. We regret to hear about this inconvenience and will look into the matter promptly. Thank you for bringing this to our attention.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

We appreciate your feedback and are truly sorry to hear about the negative experiences you had with some of our staff members. It's concerning to learn that any member of our team came across as unprofessional, rude, or threatening - this is not the level of hospitality we aim to provide. We take comments like yours seriously and will address them internally to ensure all guests feel welcome and respected during their stay. While we're glad to hear that many staff members were polite and professional, it's clear we have areas where improvements are necessary. Thank you for bringing these issues to our attention; your input is invaluable in helping us enhance our service.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn Los Angeles - LAX Airport

We appreciate your feedback and are truly sorry to hear about the encounters with certain staff members that did not meet our standards of professionalism and courtesy. It's concerning to learn that some interactions felt unprofessional and even threatening, as this is far from the welcoming environment we aim to provide for all our guests. We take comments like yours seriously, and please be assured that we will address these matters internally. While it's heartening to know many of our staff were polite and professional, understanding there were exceptions is disappointing. Your experience is invaluable in helping us improve, and we hope you might consider giving us another opportunity to demonstrate the high standard of guest service we strive for.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn Los Angeles - LAX Airport

Thank you for taking the time to share your concerns regarding access from our parking lot to the hotel lobby. We understand how important safety and convenience are, especially when traveling with children and carrying luggage. Your feedback is invaluable as it helps us identify areas where we can enhance our guest experience. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we will review your comments with our management team to explore possible improvements in this aspect of our service. Thank you once again for bringing this matter to our attention.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn Los Angeles - LAX Airport