Exterior

Reviews of Holiday Inn Express West Los Angeles, an IHG Hotel

2.5 out of 5
Holiday Inn Express West Los Angeles, an IHG Hotel
11250 Santa Monica Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 376 out of 1005 reviews" "
Rating 8 - Good. 390 out of 1005 reviews" "
Rating 6 - Okay. 141 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Travelled with family
Liked: Amenities, property conditions & facilities
I had a good stay.
Stayed 1 night in Mar 2024
Response from Gianni | General Manager on 26 Mar 2024
Thank you for taking a second to review our hotel. It's encouraging to see that you had such a great stay. We look forward to having you with us again soon. Thank you for choosing Holiday Inn Express West LA!

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to UCLA
Stayed 1 night in Mar 2024
Response from Gianni | General Manager on 21 Mar 2024
Thank you for taking the time to rate us on your recent stay. We're happy to see that you had an enjoyable visit. We look forward to having you with us again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 Excellent

Trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Stayed 1 night in Mar 2024
Response from Gianni | General Manager on 19 Mar 2024
Thank you for taking a moment to review us on your recent visit. We're happy to see that you enjoyed your stay with us. Please come back and visit us again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 Excellent

Yareli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the quietness and fast and easy check in. Overall experience was great. Would stay there again.
Stayed 1 night in Mar 2024
Response from Gianni | General Manager on 19 Mar 2024
Thank you for taking the time to share about your stay with us. We're very happy to know you enjoyed your stay upon the moment you arrived. We hope to accommodate you again in the future. Thank you for choosing Holiday Inn Express West LA.

8/10 Good

RYOKI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but just little noisy
Stayed 3 nights in Mar 2024
Response from Gianni | General Manager on 19 Mar 2024
Thank you for taking the time to share about your stay with us. We strive to provide exceptional service to each one of our guests, such as yourself. Rest assured, your feedback has been shared with the entire team. Thank you for choosing Holiday Inn Express West LA.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful Great customer service
Stayed 1 night in Dec 2023
Response from Gianni | General Manager on 19 Mar 2024
Thank you for taking a second to share about your most recent experience. We're very happy to see you had a memorable stay with us. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA.

6/10 Okay

Saswata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was extremely friendly and provided efficient room service. The breakfast options are good but the menu remains same which is disappointing. The location of the property is unbelievably poor - right off the highway, extremely noisy and in a sketchy area. You will not be able to walk around for sure.
Stayed 6 nights in Feb 2024
Response from Gianni | General Manager on 11 Mar 2024
We would like to thank you for taking the time to share such valuable feedback about your stay. Rest assured, your review has been relayed to our entire staff. We hope to have the privilege of accommodating you again soon. Thank you for choosing Holiday Inn Express West LA!

10/10 Excellent

Kianoush

Stayed 1 night in Mar 2024
Response from Gianni | General Manager on 11 Mar 2024
Thank you for taking a second to rate us 5 out of 5! We're very happy to see that you had such an enjoyable visit. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA!

2/10 Terrible

Everardo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was stuffy and muggy, with a moldy scent. Extremely noisy and was not able to sleep all night! I'm definitely reaching out for customer service on this one. There were some kind of maintenance going on and hammering until three in the morning. I had to get up at five to go work!
Stayed 1 night in Feb 2024
Response from Gianni | General Manager on 29 Feb 2024
Thank you for taking a moment to share about your experience at our hotel. We are saddened to know that you had a less than pleasant visit. Ensuring our guests are satisfied is our top priority and we would love to further address any issues you may have had. Please do not hesitate to reach out to us so we may do right by you. Thank you again for choosing Holiday Inn Express West LA.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Gianni | General Manager on 27 Feb 2024
Thank you for taking a moment to rate us on your recent stay. It is always encouraging to see that our valued guests had such a great time. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA!

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and breakfast was good.
Stayed 4 nights in Jan 2024
Response from Gianni | General Manager on 16 Feb 2024
We would like to thank you for taking the time to rate us 5 out of 5! We're happy to know that you had such an enjoyable visit to our hotel. We hope to have you back with us again very soon. Thank you for choosing Holiday Inn Express West LA.

8/10 Good

Mitchell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where so good to us here and the rooms where very good
Stayed 1 night in Feb 2024
Response from Gianni | General Manager on 16 Feb 2024
Thank you for taking time out of your day to share about your recent stay. It's always encouraging to see that our staff was accommodating during your visit. We hope to have you back with us again in the near future. Thank you again for choosing Holiday Inn Express West LA.

10/10 Excellent

Loretta, Los Angeles

Stayed 1 night in Feb 2024
Response from Gianni | General Manager on 21 Mar 2024
Thank you for taking the time to rate us 5 out of 5! We're happy to know that you had such an enjoyable stay. We hope to have you back with us again upon your return to the area. Thank you for choosing Holiday Inn Express West LA.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and convenient location!
Stayed 1 night in Feb 2024
Response from ME90025 on 6 Feb 2024
Hi Scott,Thank you for your feedback! It's so wonderful to hear that our team provided you a welcoming stay and that you were able to enjoy our convenient location close to Santa Monica, Malibu, Beverly Hills to name a few. See you on your next visit!Holiday Inn Express Team

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Gianni | General Manager on 21 Mar 2024
Thank you for taking a second to rate us on your recent stay. We are glad to see that you enjoyed your visit. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA.

2/10 Terrible

Mohsen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really want a full refund. We weren’t able to sleep. Our room was next to the Main Street and it was super noisy!!! Even worse you could hear people walking, talking and being loud all night. We checked in at 8 pm and we literally booked tgis room to rest for a few hours and check out the next morning. Resting was the only thing we weren’t able to achieve. Please advise how could I request to get my money back.
Stayed 1 night in Dec 2023
Response from Gianni F. | General Manager on 10 Jan 2024
Dear Mohsen,We appreciate you taking the time to share about your recent stay. We understand that getting a full night's rest is important when traveling. We sincerely apologize that this was not the case during your visit. Rest assured, your feedback has been shared with the team and if you'd like you may reach out to us. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA.

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Gianni F. | General Manager on 10 Jan 2024
Thank you for taking the time to rate us on your recent stay. It's encouraging to see that our valued guests enjoy their visit to our hotel. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA!

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Los cuartos no son muy espaciosos
Stayed 2 nights in Dec 2023
Response from Gianni F. | General Manager on 10 Jan 2024
We would like to thank you for taking a moment to share about your stay with us. Rest assured, your feedback will be shared with the entire hotel team. Please come back and visit us in the future! Thank you for choosing Holiday Inn Express West LA!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ME90025 on 24 Jan 2024
Hi Ashley,Thank you for your rating! We can't wait to welcome you again soon.Holiday Inn Express Team

10/10 Excellent

Vito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Maya!
Stayed 2 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Vito,Thank you for your review! We are so pleased to hear that Mya provided you a memorable stay. See you again soon!Holiday Inn Express Team

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
What a great hotel. Staff were really friendly and helpful. Room was very clean and comfortable.
Stayed 3 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Paul,Thank you for your feedback and for your kind words about our team's attentiveness and in regards to our clean rooms. We hope to see you again soon!Holiday Inn Express Team

10/10 Excellent

Bashar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and responsive to our needs. The location of the hotel was convenient for our situation but the area nearby is dirty and we encountered homeless people sleeping and sitting on the sidewalks very close to the hotel.
Stayed 5 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Bashar,Thank you for your feedback and for your kind words about our team's attentiveness as well as our convenient location. Los Angeles is a big, urban city, so although there may be certain things that come with this, we can assure you that we are still in one of the best locations in between Santa Monica and Beverly Hills. We do hope to welcome you again soon!Holiday Inn Express Team

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Rooms were clean, but other guests were very noisy. The only elevator for getting up and down floor was very slow, especially during check out time with everyone wanting to use it at the same time. The breakfast was good, liked that pancake making machine.
Stayed 1 night in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Melanie,Thank you for your review! We are so happy you liked the cleanliness of our hotel and our complimentary breakfast. We are a smaller property, so although we only have one elevator, please know that we truly value your feedback, and we will definitely see where else we can improve. Your comfort is always our priority, so if there's anything at all we can do, please do not hesitate to reach out. See you on your next visit!Holiday Inn Express Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and the flexibility is amazing.
Stayed 1 night in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Anthony,Thank you for your review, and thank you so much for your kind words about our service. See you again soon!Holiday Inn Express Team

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and location was great being close to the highway. Quite a few homeless people across the road which,as foreigners,made us feel unsafe.
Stayed 6 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Anthony,Thank you for your review! We are located in one of the most convenient locations in LA close to Santa Monica, Malibu, and Beverly Hills to name a few. Also, Los Angeles is a big and busy urban city, and there are certain things that may come with this. Rest assured, guest safety at our hotel is always our priority, and our location is still truly hard to beat! We do hope to see you again on your next LA visit.Holiday Inn Express Team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine though pricy. Unfortunately it is located at a less than desirable area
Response from ME90025 on 6 Feb 2024
Hi Robert,Thank you for your review! We are so happy to hear that you enjoyed our hotel. We do continue to be one of the most affordable hotels in the West LA - Santa Monica area, so we can assure you that you made the right choice by staying with us. Also, Los Angeles is a big urban city, and although there may be certain things that come with this, our guests' safety and comfort are always our top priority. We do hope we get to welcome you again on your next visit!Holiday Inn Express Team

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Gianni F. | General Manager on 10 Jan 2024
Thank you for taking time out of your day to rate us on your stay. It makes us happy to see that you had an enjoyable visit. We hope to accommodate you again soon! Thank you for choosing Holiday Inn Express West LA!

8/10 Good

Nona I

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Nona I,Thank you for your awesome rating! See you again soon.Holiday Inn Express Team

6/10 Okay

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very disappointed in the recommendations made by Expedia. My hotel was on top for recommended stay with very highly reviews so I went for it. Stated it was close to our planned LA theme park and that was not it. Also was charged for parking???? Like really parking for a hotel! Area was not great at all the store across the street was literally robbed while we visited. In the clerk’s words “This area is one of the worst”
Stayed 2 nights in Dec 2023
Response from ME90025 on 31 Dec 2023
Hi Oscar,Thank you for your review! We are so sorry for the confusion upon booking. We are in one of the most popular locations in between Santa Monica Pier and Beverly Hills, so we can understand that our area may be how most big and urban cities are. We can assure you that we are in one of the best and most convenient locations in all of LA, as seen in our awesome reviews. We do hope for another opportunity to welcome you again in the future, so we can hopefully provide you an experience that meets expectations.Holiday Inn Express Team

8/10 Good

Sharon, Peoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a busy highway but we were on the street side. Lots of police noise but typical for any large city. Only saw one homeless person on our walk to dinner. It looked new or newly remodeled. My husband fixed the squeaky bathroom door by rubbing the liquid soap on the hinges. Set the heat for 70 at night but it wouldn't go past 73. Told the front desk in the morning and was told we should have called they have 24-hour service!!! I don't want someone in the room at 2AM working on the heat. No discount. It was ok.
Stayed 2 nights in Dec 2023
Response from ME90025 on 25 Dec 2023
Hi Sharon,Thank you for your review! We did do a full renovation back in 2017, so we happy to hear that everything is still looking fresh and new. Due to our convenient location, we are in one of the busiest areas in Los Angeles just minutes away from the Santa Monica Pier, Beverly Hills, Malibu to name a few. Also, we are sorry that you had trouble adjusting your thermostat in your room. Again, we are committed to ensuring all our guests have a wonderful stay, so please let us know a convenient time for you, and we are ready to assist 24/7. We hope we see you again soon!Holiday Inn Express Team

4/10 Poor

Jae

Stayed 2 nights in Dec 2023
Response from ME90025 on 25 Dec 2023
Hi Jae,Thank you for your feedback! Please know that our goal is always to provide an excellent experience for our guests, so we truly appreciate you taking the time to leave us your review. We also have a front desk team ready to assist you 24/7 should there be anything we can do for you, please do not hesitate to reach out! We hope to welcome you again soon.Holiday Inn Express Team

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from ME90025 on 25 Dec 2023
Hi Danny,Thank you for your awesome rating. See you again soon!Holiday Inn Express Team

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
They were quick to update the room when the first one had issues. They were accommodating for extending our stay. The bed was so comfy! Breakfast was great too.
Stayed 2 nights in Nov 2023
Response from ME90025 on 25 Dec 2023
Hi Sheri,Thank you for your review! We are so happy you enjoyed your stay with us with our attentive staff, our comfortable beds, and complimentary breakfast. We truly appreciate your positive feedback, and we hope to see you again soon!Holiday Inn Express Team

2/10 Terrible

Eleanor

Stayed 2 nights in Nov 2023
Response from ME90025 on 31 Dec 2023
Hi Eleanor,Thank you for your rating! Our team is committed to ensuring all our guests leave happy and satisfied. Please know that we have a front desk team ready to assist you 24/7 should there be anything at all we can do for you. We do hope to welcome you again soon!Holiday Inn Express Team

2/10 Terrible

Eleanor

Stayed 2 nights in Nov 2023
Response from ME90025 on 31 Dec 2023
Hi Eleanor,Thank you for your rating! Our team truly cares that all our guests leave happy and satisfied. Please know that we have a front desk team ready to assist you 24/7 should there be anything at all we can assist you with. We do hope to welcome you again soon.Holiday Inn Express Team

10/10 Excellent

Nicolo, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first experience is great! I’m planning to comeback soon
Stayed 1 night in Nov 2023
Response from ME90025 on 1 Dec 2023
Hi Nicolo,Thank you for your review! We are so glad to hear that you had a wonderful experience at our property, and we can't wait to see you again soon.Holiday Inn Express Team

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Very clean and staff was exceptional. Will stay there in the future.
Stayed 2 nights in Nov 2023
Response from ME90025 on 1 Dec 2023
Hi Calvin,Thank you for your feedback! We are so delighted to hear that our team provided you a welcoming stay. See you on your next visit!Holiday Inn Express Team

8/10 Good

Sameer

Travelled with family
Liked: Cleanliness, staff & service
Clean hotel but had a mushy smell everywhere. Parking was convenient and breakfast could've been better.
Stayed 2 nights in Nov 2023
Response from ME90025 on 19 Nov 2023
Hi Sameer,Thank you for your review! We are pleased to hear that you liked the cleanliness of our hotel and the convenience of our parking garage. Our team prides themselves on our excellent cleanliness scores, so we will definitely be looking into your concerns as soon as possible. We also thank you for your feedback in regards to our complimentary breakfast, as this truly helps us continue improving our services for you, our valued guests. We hope to see you again soon on your next visit!Holiday Inn Express Team

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from AEL on 14 Nov 2023
Hello Karen, Thank you for your 8 out of 10 rating! We appreciate you staying with us. We hope to have another opportunity to welcome you back again. Holiday Inn Express Team

10/10 Excellent

Jocel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Nov 2023
Response from AEL on 14 Nov 2023
Hello Jocel, Thank you for your 10 out of 10 rating! We are pleased to hear you had a great stay with us. We appreciate you choosing us for your stay. We hope we may welcome you back again soon. Holiday Inn Express Team

8/10 Good

Mauro

Stayed 3 nights in Oct 2023
Response from AEL on 4 Nov 2023
Hello Mauro, Thank you for your 8 out of 10 rating! We truly appreciate any feedback we may get. Thank you for staying with us. We hope we may welcome you back again soon! Holiday Inn Express Team

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, courteous, and efficicent.
Stayed 3 nights in Oct 2023
Response from AEL on 1 Nov 2023
Hello Lisa, Thank you for your feedback! We are pleased to hear you had a great stay and our staff overall were very friendly. Our top priority is ensuring our guests get the best stay possible. Thank you for choosing us. We hope we may welcome you back again soon. Holiday Inn Express Team

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Parking entrance and exit is tricky with traffic.
Stayed 5 nights in Oct 2023
Response from AEL on 28 Oct 2023
Hello Leonard, Thank you for your feedback! We apologize for any inconvenience caused by traffic as we are located right off Santa Monica Blvd, it can get quite busy. Nonetheless, we truly appreciate you choosing us for your stay. We hope we may welocme you back again the next time you are in the area. Holiday Inn Express Team

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two night stay as a local. No major issues. Staff were courteous, hotel was clean - maybe a few common areas need attention (garage etc). Not the most scenic of locations (so don't expect a view)... but walking distance to restaurants and movie theatre.
Stayed 3 nights in Oct 2023
Response from AEL on 28 Oct 2023
Hello Jonathan, Thank you for your feedback! We are pleased to hear our staff were the highlight of your stay. We always strive to improve our services along with our property so any feedback we may get is very helpful. We truly appreciate you staying with us. We hope we may welcome you back again soon. Holiday Inn Express Team

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room facing Santa Monica on lower fl, pretty noisy at night
Stayed 1 night in Oct 2023
Response from Ael on 21 Oct 2023
Hello Grace, Thank you for your 8 out of 10 rating! We truly appreciate any feedback we may get as we always strive to improve our services. We sincerely apologize for any noise inconvenience as our central location right off Santa Monica Blvd. may get a little busy. For your next stay, please feel free to ask any of our available agents for our sleeping kit, which includes a sound machine, ear plugs and sleeping mask. Thank you for staying with us! We hope we may welcome you back again soon! Holiday Inn Express Team

8/10 Good

Melanie

Liked: Staff & service
Roof top was awesome, place was clean, staff were great but the elevator took forever and I almost missed Uber as a result of having too much luggage to be able to carry down over the stairs.
Stayed 6 nights in Oct 2023
Response from ME90025 on 28 Oct 2023
Hi Melanie,Thank you for your review! It's so great to hear that we were able to provide you a memorable stay with our clean rooms and friendliness. With us being a small property, we are only able to have one elevator, but we do appreciate you sharing your experience as comments such as yours do help us continue improving our services. We look forward to seeing you again soon!Holiday Inn Express Team

8/10 Good

Robert

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from AEL on 16 Oct 2023
Hello Robert, Thank you for your 4 out of 5 rating! We truly appreciate you staying with us. We hope we may welcome you back again soon! Holiday Inn Express Team

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly workers. Good clean hotel in good area
Stayed 1 night in Oct 2023
Response from AEL on 12 Oct 2023
Hello Eric, Thank you for your 10 out of 10 rating! We are pleased to hear you had a lovely stay and the friendliness of our staff made your experience. Thank you for staying with us! We hope we may welcome you back again soon. Holiday Inn Express Team

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ME90025 on 12 Oct 2023
Hi Robert,Thank you for your fantastic rating. See you again soon!Holiday Inn Express Team

10/10 Excellent

MICHELLE, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful in letting us checkin late. They expected us and went out of their way to make it easy.
Stayed 1 night in Oct 2023
Response from ME90025 on 12 Oct 2023
Hi Michelle,Thank you for your review! We are so pleased to hear how much you appreciate our team's efforts with making sure you have a welcoming experience. We can't wait to welcome you again soon!Holiday Inn Express Team