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On March 16 2024 at 3am I was trying to checking, I offer to pay more money. Both employees were so rude and said no we can’t do that I don’t have an option for that. I didn’t get any explanation for this or a reason in why they couldn’t check me in. The customer Service is poor won’t even give a one star on top of that the lack of communication that’s given is also poor never again book with this hotel
Roberto
Stayed 1 night in Mar 2024
Response from Tina, Guest Services on 22 Mar 2024
Thank you for your review, but I am having difficulty understanding the problem. If you had a reservation, there would be no problem checking you in, if you did not have a reservation, then there are many reasons why a 3:00am check in would not be allowed. We would never accept more money above the published rate, if you were not a guest and did not have a reservation, this review is not legitimate. Only guests of the hotel can leave a review.
Convenient location. Close to beach accesses. Nice and friendly staff. Clean facility.
KINH
Stayed 3 nights in Mar 2024
Response from Tina, Guest Relations on 19 Mar 2024
Thank you so much for staying with us! We thank you and hope to see you again!
6/10 Okay
Natalie
Travelled with family, Business traveller
16 Mar 2024
Disliked: Amenities
Liked: Room was clean and staff friendly. Didn't like: Charged for 4 nights but only stayed 3. Advertised breakfast, but was only coffee/tea and granola bars/donuts. Asked for new towels twice and had to go to desk when we didn't get them.
Natalie
Stayed 4 nights in Mar 2024
Response from Tina, Guest Relations on 16 Mar 2024
Everything was great besides the bed, it was sooo uncomfy! The location, unground parking, guest services, cleaniness was good. Don’t be excited for any real free breakfast, they only have coffee or tea , & granola bar! Great balcony on rooms 4 & the rooftop deck is BEAUTIFUL, ahould really have events up there or open 24/7.
Zoe
Response from Tina, Guest Relations on 14 Mar 2024
Excellent location! Room was spacious, clean and updated. Free parking! Staff VERY friendly and offered recommendations for the area. We had a rental car and this location was central to everything we wanted to see. Would definitely recommend staying here!
Barb
Stayed 1 night in Feb 2024
Response from Tina, Guest Relations on 3 Feb 2024
thank you so much for staying with uswe hope to see you again
It was exactly like I expected. A bit older hotel but well kept. Room was updated and very clean. I had no issues and slept great. Balcony room was very cute and a bit of a view of the night sky and city.
Bruce
Stayed 1 night in Jan 2024
Response from Tina, Guest Relations on 29 Jan 2024
Thank you so much for staying with us!
8/10 Good
Mahboobeh
25 Jan 2024
Liked: Cleanliness, staff & service
Good
Mahboobeh
Stayed 1 night in Jan 2024
Response from Tina, Guest Services on 26 Jan 2024
Thank you so much for staying with us!We hope to see you again!
10/10 Excellent
john francis
18 Jan 2024
john francis
Stayed 15 nights in Dec 2023
Response from Tina, Guest Relations on 24 Jan 2024
Thank you so much!
8/10 Good
Tersem
15 Jan 2024
Liked: Cleanliness, staff & service
Overall it was good
Tersem
Stayed 3 nights in Jan 2024
Response from Tina, Guest Relations on 17 Jan 2024
Thank you for your rating and your business. Happy New Year!
10/10 Excellent
Derrick Anthony
5 Jan 2024
Liked: Amenities
Derrick Anthony
Stayed 1 night in Oct 2023
Response from Tina, Guest Relations on 8 Jan 2024
Thank you so much for your business and your rating!We appreciate your time and hope to see you again!
8/10 Good
Rosemary
Travelled with partner
1 Jan 2024
Liked: Cleanliness, staff & service
Good and comfortable lodgings on a budget, but bare bones only. The window had one blackout curtain and no sheer; our room faced residences who would have been able to look straight in if the curtains were open. We had to keep them shut for privacy, so it felt dark and cave like. Seems like it would have been easy to have a light filtering privacy sheer. Also breakfast was terrible, just a bunch of granola bars and cheap pastries, so basic as to be totally useless.
We were nicely surprised by the quality of this hotel. Newly remodeled and immaculately clean was a real delight. Irvin provided excellent, professional and friendly front desk service :-) Thank you 🙏
Eva
Stayed 1 night in Dec 2023
Response from Tina, Guest Services on 21 Dec 2023
Thank you so much. We will share your comments with the team. We loved having you here and hope to see you again!
8/10 Good
Leo, Henderson
20 Dec 2023
Leo
Stayed 2 nights in Dec 2023
Response from Tina, Guest Services on 21 Dec 2023
Thank you so much for your rating!We loved having you at our hotel!!
The hotel is very clean and well maintained. The rooms are conveniently designed, especially the bathrooms. We liked that there are safety bars in the tub/shower.
The one thing we didn't like was the very loud and disturbing noise it makes when the doors close. We were next to a maintenance room and people were going in and out late at night, making a loud BANG that shakes the walls. The regular room doors were just as loud and caused just as much shaking.
Kimberly
Stayed 3 nights in Dec 2023
Response from Tina, Guest Relations on 15 Dec 2023
Thank you so much for your feedback.We loved having you here and hope to see you again!
8/10 Good
Verified traveller
Business traveller
11 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Decent
Expected gym access but the gym was closed for renovation.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Tina, Guest Relations on 11 Dec 2023
Thank you for your feedback and for your business.We hope to see you again!