Premium bedding, down duvets, in-room safe, desk

Reviews of Courtyard by Marriott Los Angeles Westside

3 out of 5
Courtyard by Marriott Los Angeles Westside
6333 Bristol Pkwy, Culver City, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1011 reviews" "
Rating 8 - Good. 250 out of 1011 reviews" "
Rating 6 - Okay. 119 out of 1011 reviews" "
Rating 4 - Poor. 52 out of 1011 reviews" "
Rating 2 - Terrible. 45 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Bakersfield

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, FYI parking is 25 dollars a night
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on 26 Mar 2024
Thank you for your feedback regarding our hotel. We're glad to hear that you found your stay enjoyable overall. Regarding the parking fee, we appreciate you bringing this to our attention. We understand that transparency is important to our guests, and we will ensure that this information is clearly communicated to future guests during the booking process. If you have any further comments or questions, please feel free to reach out. We hope to welcome you back again in the future.

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property and the front desk was amazing. I need to have something sent to my room from house keeping and in a matter of minutes I received what I needed and 2 minutes later they where at the door again to make sure I hD what I needed. Such great service. The only problem I experienced was think in the bathroom was clogging up when I used it.
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott on 26 Mar 2024
Thank you for sharing your positive feedback about your interaction with our front desk team. We're delighted to hear that they provided you with excellent service and promptly assisted you with your requests. Your compliments will be passed along to them, as recognition of their hard work is always appreciated.We're sorry to hear about the issue you encountered with the bathroom. Please accept our apologies for any inconvenience this may have caused. Rest assured, we'll address this matter promptly to ensure it's resolved for future guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to ensure your stay is as comfortable and enjoyable as possible.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous, pleasant, and helpful. The location was safe and convenient for shopping and walking.
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott on 23 Mar 2024
Thank you for your kind words regarding our courteous, pleasant, and helpful staff, as well as our convenient location. We're delighted to hear that you enjoyed your experience at Courtyard by Marriott Los Angeles Westside. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the tv’s are outdated and do not allow screen mirroring
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on 23 Mar 2024
I apologize for the inconvenience you experienced regarding the outdated TVs during your recent stay at Courtyard by Marriott Los Angeles Westside. Your feedback is valuable to us, and we understand the importance of modern amenities for a comfortable stay.We will certainly take your comments into consideration as we strive to enhance our guests' experience. Thank you for bringing this to our attention.We appreciate your understanding and hope to welcome you back for an improved stay in the future.

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Free Breakfast!
Stayed 3 nights in Mar 2024
Response from Courtyard by Marriott on 20 Mar 2024
We sincerely apologize for any confusion or inconvenience caused regarding our breakfast offerings. At our hotel, we do not offer complimentary breakfast unless it is included in the package selected at the time of booking. We understand the importance of clear communication and regret any misunderstanding that may have occurred. Should you have any further inquiries or if there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. Your comfort and satisfaction are our top priorities, and we are committed to ensuring you have a pleasant experience with us.

8/10 Good

Leigh

Liked: Cleanliness, staff & service
a big thank you to the front desk staff working check in afternoon of March 11 for calling to confirm rooms had been moved to another floor due to noise from construction. Appreciated very much the thoughtfulness and the proactive nature to reach out first. thank you!
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on 12 Mar 2024
Thank you so much for your kind words and appreciation! We are thrilled to hear that our front desk staff made a positive impact on your stay by proactively addressing the construction noise issue and ensuring the smooth relocation of your rooms.At Courtyard by Marriott Los Angeles Westside, we strive to provide exceptional service, and it warms our hearts to know that our team's thoughtfulness has contributed to your comfort. Your feedback is truly valuable, and we're delighted to have been a part of making your experience enjoyable despite the ongoing renovations.If there's anything else we can assist you with or if you have any additional feedback, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay once our renovations are complete.

2/10 Terrible

Rajat

Travelled with partner
Disliked: Property conditions & facilities
Really poor quality towels, left feathers on my whole body. Really poor experience.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on 12 Mar 2024
We sincerely apologize for the inconvenience you experienced with the quality of our towels. This falls short of the standards we strive to uphold, and we appreciate you bringing it to our attention. Rest assured, we will address this matter with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope you give us another opportunity to provide you with a better experience in the future. If there's anything else you'd like to share or discuss, please feel free to reach out to us directly.

8/10 Good

Francisco

Travelled with partner
Liked: Property conditions & facilities
The hotel is currently being renovated so most rooms look good.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on 9 Mar 2024
Thank you for providing us with the update on the ongoing renovations at Courtyard by Marriott Los Angeles Westside. We appreciate your feedback, and we're pleased to hear that most rooms are looking good during this process.Our team is working diligently to enhance our facilities, and we are committed to ensuring a comfortable and enjoyable stay for our guests. If you have any specific preferences or if there's anything else you would like to know about the renovations, please feel free to let us know.We value your continued support and look forward to welcoming you to an improved and refreshed experience at our hotel.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for an early check in and the team was very helpful -and they made that happen. This was key to my stay due to a late work schedule. Thank you to Courtyard Marriott for your hospitality. I wouldn't hesitate to stay here again.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on 7 Mar 2024
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our team's efforts in accommodating your early check-in request contributed to the success of your stay, especially considering your late work schedule.At Courtyard by Marriott Los Angeles Westside, providing excellent hospitality is our top priority, and we are thrilled to know that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back whenever your travels bring you to the area.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input as we continuously strive to enhance the guest experience.Once again, thank you for choosing Courtyard Marriott, and we can't wait to have the pleasure of hosting you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott Team on 7 Mar 2024
We appreciate your brief yet uplifting feedback! It's fantastic to hear that you had an excellent stay at Courtyard by Marriott Los Angeles Westside.Our team works hard to provide a memorable experience for our guests, and we're thrilled to know that we succeeded during your visit. If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, we'd love to hear more.Thank you for choosing Courtyard Marriott, and we hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Teofila

Travelled with family
Customer service, clear about parking fees. No extra charges and great breakfast buffet.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on 7 Mar 2024
I trust this message finds you well. We would like to express our sincere gratitude for your recent feedback regarding your stay at Courtyard by Marriott Los Angeles Westside.We are thrilled to hear that you found our customer service to be outstanding and that our team provided clear information about parking fees. Ensuring transparency is a key aspect of our commitment to guest satisfaction, and we are pleased that it contributed to a positive experience for you.It's also wonderful to know that you enjoyed our breakfast buffet. We strive to offer a variety of delicious options to cater to different preferences, and we're delighted that it added to the overall enjoyment of your stay.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. If there's anything else you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing Courtyard Marriott, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, the floor we were on was nicely renovated. However, the noise level from nearby rooms was higher than expected. Doors opening, and closing kept me up most of the night.
Stayed 1 night in Feb 2024
Response from Courtyard Marriott Team on 7 Mar 2024
Thank you for taking the time to share your feedback about your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your positive remarks about the nicely renovated floor; however, we are genuinely sorry to hear about the disturbance caused by the noise from nearby rooms.Your comfort and a good night's sleep are essential to us, and it's disheartening to learn that the noise level exceeded your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We are actively addressing this concern with our team to find ways to minimize noise disruptions and enhance the overall guest experience. Your feedback is crucial in guiding our improvements, and we thank you for bringing it to our attention.Thank you for choosing Courtyard Marriott, and we appreciate your understanding.

6/10 Okay

Ye

Business traveller
Liked: Staff & service
need dual glass window to keep the noise away, specially so close to freeway,cant fall in sleep with. The noise
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott on 27 Feb 2024
Thank you for sharing your feedback regarding your recent stay at Courtyard by Marriott Los Angeles Westside. We genuinely apologize for the disturbance caused by the noise, especially considering our proximity to the freeway. Your comfort is of utmost importance to us, and we're sorry to hear that it affected your sleep.We understand the need for a peaceful and quiet environment to ensure a restful night. Our goal is to provide you with a comfortable and rejuvenating stay, and your insights help us in achieving that.Please accept our sincere apologies for any inconvenience caused, and we appreciate your understanding. If your travels bring you back to the area, we would welcome another opportunity to ensure your stay is both enjoyable and peaceful.Thank you for bringing this matter to our attention.

8/10 Good

Roger, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Close to LAX and shopping.
Stayed 3 nights in Feb 2024
Response from Courtyard by Marriott Team on 19 Feb 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

2/10 Terrible

Joseph, Glendora

Stayed 1 night in Feb 2024
Response from Cinthya M. on 21 Mar 2024
Thank you for choosing to stay with us. Our guest feedback is the most important tool and opportunity to allow us to improve our services. Please do not hesitate to reach out to let us know how we could improve.

10/10 Excellent

Alicia

Comfortable room. Newly remodeled
Stayed 2 nights in Feb 2024
Response from Courtyard by Marriott Team on 13 Feb 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Okay

Guillermo, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good hotel but old , elevators and some areas where in construction.
Stayed 3 nights in Jan 2024
Response from Courtyard by Marriott Team on 7 Feb 2024
Thank you for sharing your feedback on your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your comments and apologize for any inconvenience caused by the ongoing construction in certain areas. Renovations are a crucial aspect of maintaining and improving our facilities, but we understand that they can impact the overall guest experience.Your input is valuable, and we will use it to address any concerns and work towards enhancing the guest experience during renovations. If there's anything specific you'd like us to know or if you have further suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future and provide an improved and more enjoyable stay.

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good to stay
Stayed 1 night in Jan 2024
Response from Courtyard Marriott Team on 19 Jan 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Rahul

Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott on 17 Mar 2024
Thank you for choosing Courtyard by Marriott for your recent stay and for sharing your wonderful experience with us. Your feedback is immensely valuable to us, and we appreciate your positive response.We are delighted that your overall stay was enjoyable, and we look forward to the opportunity to welcome you back for another delightful experience. Should you have any specific preferences or enhancements you'd like for your next visit, please don't hesitate to let us know.Your positive feedback have been shared with our management team, serving as a source of motivation for the entire hotel team. We extend our sincere gratitude for your thoughtful feedback.Safe travels, and we can't wait to host you again soon.

8/10 Good

Tracie, Los Angeles

Liked: Cleanliness, staff & service
My stay was great, the hotel is remodeling so it was noisy during the day
Stayed 1 night in Jan 2024
Response from Cinthya M. on 13 Jan 2024
Thank you for taking the time in providing us with feedback in regards to your most recent stay. We apologize our renovation did not make your stay as pleasure as we know it could have been. We hope you join us soon after the renovation so that you enjoy our new renovated hotel.

2/10 Terrible

Jonathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
El personal no nos atendía durante el desayuno, llegaban otros huéspedes y les deban prioridad. En pocas palabras fuimos discriminados.
Stayed 4 nights in Jan 2024
Response from Courtyard Marriott Team on 11 Jan 2024
Lamento escuchar acerca de su experiencia. La discriminación no es aceptable y le pido disculpas por cualquier inconveniente que haya enfrentado. Recomiendo comunicarse directamente con la gerencia del hotel para compartir sus inquietudes. Probablemente apreciarán sus comentarios y tomarán medidas para solucionar el problema. Si necesita más ayuda, no dude en hacérmelo saber.

6/10 Okay

Delovin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I over all liked everything however I was charged $25 for parking when I never parked in the lot
Stayed 1 night in Dec 2023
Response from Courtyard Marriott Team on 11 Jan 2024
I apologize for any inconvenience you experienced with the parking charge at our property. To resolve this issue, I recommend contacting the hotel directly at and explain the situation. They should be able to review the charges and address any billing discrepancies. If you encounter any difficulties, please let me know, and I'll do my best to assist you further.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on 10 Jan 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

4/10 Poor

Brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
There was no mention of construction activity at the hotel when I booked the room. To make matters worse, there was no running water when we checked in because a construction worker cut the wrong pipe. Then, we were rudely awakened at 8am with loud construction noises in the floor above us. They put us in a room directly below the construction. Staff was less than helpful and pretty much played dumb. We checked out early, as did most of the hotel as there was an exodus to leave when we left. Normally a nice hotel, but I doubt I'll be back because of the lack of notice and poor communication from staff.
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Team on 10 Jan 2024
I apologize for the inconvenience you experienced during your stay at Courtyard by Marriott Los Angeles Westside. We understand the importance of providing a comfortable and enjoyable experience for our guests, and it's clear that we fell short in this instance.I'm truly sorry for the lack of communication regarding the ongoing renovations and the disruption it caused to your stay. Your feedback is valuable, and I will ensure that it is shared with our team to address the issues you encountered. We appreciate your understanding and patience during this renovation period.We genuinely regret any inconvenience caused and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on 4 Jan 2024
Dear valued guest,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a positive experience during your stay at Courtyard by Marriott Los Angeles Westside. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.If you have any specific highlights or if there's anything you'd like to share, feel free to let us know.

10/10 Excellent

Johnna

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on 4 Jan 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on 4 Jan 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Everything was clean and comfortable. Had a minor incident and management was quick to respond and provide the best customer service. Would definitely be staying again.
Stayed 4 nights in Dec 2023
Response from Courtyard by Marriott Team on 4 Jan 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had an amazing stay at Courtyard by Marriott Los Angeles Westside. It's great to know that you found everything clean and comfortable. We appreciate your kind words about our management's quick response and excellent customer service.We look forward to welcoming you back for another wonderful stay. If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know.Safe travels, and see you again soon!

4/10 Poor

Katherine

Stayed 3 nights in Dec 2023
Response from Cinthya M. on 16 Jan 2024
Thank you for taking to the time to complete our survey and provide us with your feedback. We have carefully reviewed your folio and can assure you there are no parking charges. If you decide to stay with us in the future don't hesitate to reach out to us, so we may oversee your stay.

6/10 Okay

Cathleen

Disliked: Amenities
Great location close to beach. Was not told about construction going on in rooms next to ours until after check in. Went on from 10am til 4pm both days we were there. Then get a notice put underneath our door at 10 o'clock at night bout water shut off following day.
Stayed 2 nights in Dec 2023
Response from Courtyard Marriott Team on 4 Jan 2024
On behalf of the entire team at Courtyard LA Westside hotel, I extend my gratitude for sharing your experience with us during your stay. We are currently undergoing renovations, and we sincerely apologize for any disruptions this may have caused you. Our ultimate goal is to ensure that all our guests have a relaxing and peaceful stay, and I am genuinely sorry that we fell short of providing that for you.Ensuring the highest level of hospitality is our top priority, and I offer my sincere apologies for not meeting your expectations. We are committed to achieving 100% satisfaction, and in the event that your travels bring you back to the area after our property upgrades, please feel free to reach out so that we may oversee your next stay.

2/10 Terrible

Gwen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 4 Jan 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

2/10 Terrible

L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 4 Jan 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

10/10 Excellent

Gábor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for transit. Good value. Fairly priced for amenities and room size / furniture.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on 22 Dec 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quite place only down side was the pillows... Small and to soft!
Stayed 3 nights in Dec 2023
Response from Courtyard by Marriott Team on 19 Dec 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful except for the firmness of our pillow I do apologize. Please ask us if you choose to stay with us again for firm and extra pillows so you stay is more enjoyable!It's heartening to know that despite that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities.We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Matthew

Stayed 3 nights in Dec 2023
Response from Courtyard Marriott Team on 19 Dec 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Simone

Liked: Staff & service
Disliked: Property conditions & facilities
My room and the hallway stank. I know it is an old hotel and it smells of smoke and age. Courtyard renovated the place but did not replace the drywall. It stank of the years when hotels allowed people to smoke in them. It was a large room but it was uncomfortable because of the filth and smell. I expected a cleaner room post COVID. Also, homeless encampments are on the perimeter of the parking lot. They should put rocks on the side of the facility. The staff were welcoming and professional. The breakfast that came with the room and the wait staff were awesome.
Stayed 1 night in Dec 2023
Response from Courtyard Marriott Team on 17 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us. It was disheartening to learn we missed the mark during your stay with us. To provide the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.When your travels bring you back to the area and you choose to stay with us, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Courtyard LA Westside on 12 Dec 2023
Thank you for choosing to stay with and for taking the time to complete our survey with positive reviews. We hope to see you back soon. Happy Holidays and prosperous new year to you and your family.

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Builders started work from 09.00, on the upper floors. Sharing the lift with the dirty builders
Response from Courtyard Marriott Team on 7 Feb 2024
Thank you for bringing this to our attention. We apologize for any inconvenience you may be experiencing due to the ongoing renovations at Courtyard by Marriott Los Angeles Westside. We understand that sharing the lift with builders on the upper floors can be inconvenient. Please rest assured that we are working to minimize any disturbances and only have one elevator dedicated to our construction crew.We appreciate your patience and understanding as we work towards enhancing our property.

6/10 Okay

Maria

Toilet seat broken no hot water in sink and water in entire hotel was shut off for 3 hours
Stayed 2 nights in Nov 2023
Response from Courtyard Marriott Team on 29 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing your experience with us during your stay with us. We are currently undergoing our renovations as such we sincerely apologize for any disruptions this made for you. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. To provide the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We strive for that 100% satisfaction if your travels bring you back to the area and upgrading has been done to our property, please do not hesitate in reaching out so we may overlook your next stay.Otherwise It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates, and leadership team. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Courtyard Marriott Team on 19 Dec 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and private
Stayed 1 night in Sep 2023
Response from Courtyard Marriott Team on 29 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing about your positive experience with us during your stay and glad you enjoyed your accommodations. I am grateful our staff took great care of you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. We are currently in the process of our renovation. Please do visit us again once our upgrading has been done to our property and reach out to us so we may overlook your stay!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

4/10 Poor

Larry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The water was off upon arrival. No hot water was available on morning of departure.
Stayed 1 night in Nov 2023
Response from Courtyard Marriott Team on 29 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing your experience with us during your stay with us. We are currently undergoing our renovations as such we sincerely apologize for any disruptions this made for you. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. To provide the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We strive for that 100% satisfaction if your travels bring you back to the area and upgrading has been done to our property, please do not hesitate in reaching out so we may overlook your next stay.Otherwise It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates, and leadership team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott on 27 Nov 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect. The beds were comfy, the shower was hot, the ac was cool. And the location too!! - walking distance to not one but two shopping centers and several dining options. Staff was ALWAYS so friendly and welcoming. I mean all staff! Front desk people, breakfast people, housekeepers, even the guy working the elevator. Breakfast was good for $21 per person. Lots of yummy options, and a Starbucks on site. Doesn’t get any better. Oh yes it does, different complimentary refreshing beverages and cookies available each day. Loved the punch and lemonade. This will be our GO TO from on when visiting Los Angeles!
Stayed 3 nights in Nov 2023
Response from Courtyard Marriott Team on 23 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing about your positive experience with us during your stay and glad you enjoyed your accommodations and cookies! I am grateful all our staff took great care of you and you enjoyed the property location. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. We are currently in the process of our renovation. Please do visit us again once our upgrading has been done to our property and reach out to us so we may overlook your stay!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel. Great location for all the varied places we went. Undergoing remodel at this hotel so it seemed like only one elevator running most of time which backed things up when busy. One thing that would have been helpful was having a microwave in room. Always love a Marriott stay.
Stayed 4 nights in Nov 2023
Response from Courtyard Marriott Team on 20 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing about your positive experience with us during your stay and glad you enjoyed your accommodations. I am grateful our staff took great care of you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. We are currently in the process of our renovation. Please do visit us again once our upgrading has been done to our property and reach out to us so we may overlook your stay!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

10/10 Excellent

Nicolas, Indio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the first and for sure not our last staying here
Stayed 1 night in Nov 2023
Response from Courtyard Marriott Team on 20 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing about your positive experience with us each time during your stay and glad you enjoyed your accommodations once again. I am grateful our staff took great care of you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. We are currently in the process of our renovation. Please do visit us again once our upgrading has been done to our property and reach out to us so we may overlook your stay!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Each and every one of your staff were amazing. So helpful from the front desk to you breakfast staff. Everyone went out of their way for us, Thank you.
Stayed 1 night in Nov 2023
Response from Courtyard Marriott Team on 20 Nov 2023
On behalf of the entire Courtyard LA Westside hotel team, I want to thank you for sharing about your positive experience with us during your stay and glad you enjoyed your accommodations. I am grateful our staff took great care of you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. We are currently in the process of our renovation. Please do visit us again once our upgrading has been done to our property and reach out to us so we may overlook your stay!Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon, please do not hesitate in reaching out so we may overlook your stay and I hope you choose to stay with us again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, even with some remodeling going on in the upper floors . Workers and staff were courteous as we shared elevators.
Stayed 2 nights in Nov 2023
Response from Cinthya M. on 15 Nov 2023
Thank you for choosing to stay with us, we appreciate you taking the time to complete our survey and provide us with feedback. We are excited for the remodeling of our hotel and hope you choose to stay with us in the future.

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to our event attending... only thing didn't like, fridge was too small, didn't hold all our drinks and snacks
Stayed 1 night in Nov 2023
Response from Cinthya M. on 15 Nov 2023
Thank you for choosing to stay with us, we appreciate you taking the time to provide us with feedback in regards to your most recent stay with us. We hope you choose us once again on your next visit to the area.

8/10 Good

Ottoine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cinthya M. on 15 Nov 2023
Thank you for choosing to stay with us. We appreciate you taking the time to complete a survey. We hope that on your next travels you choose to stay with us once again.