Outdoor pool, pool loungers

Reviews of Best Western Plus Sunset Plaza Hotel

3.5 out of 5
Best Western Plus Sunset Plaza Hotel
8400 W Sunset Blvd, West Hollywood, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1039 reviews" "
Rating 8 - Good. 215 out of 1039 reviews" "
Rating 6 - Okay. 92 out of 1039 reviews" "
Rating 4 - Poor. 30 out of 1039 reviews" "
Rating 2 - Terrible. 30 out of 1039 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Dina

Travelled with family
The pool was lovely rooms were older!
Stayed 3 nights in Mar 2024

4/10 Poor

Devin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
There was someone above us walking back and forth for 40 minute at 5-6am. And i asked front desk to check for us, but he said it is because the person is packaging to leave. The front desk hang off without even checking for us, which was rude. The person did not leave. And it didnt stop. After a few minutes of quiet he will continue walking in the room with heavy steps like the ceiling is gonna come down.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and loved our room overlooking the pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean room. Parking is expensive, but that’s WeHo. Nice breakfast with made to order waffles. Only negative, is that after 4 pm when housekeeping is gone, they are understaffed.
Stayed 5 nights in Mar 2024

6/10 Okay

Tracie, Atlanta

Travelled with family
Liked: Amenities
Elevator not going to parking. Was supposed to get wine on arrival asked for cabernet and 3 glasses, recieved pinot noir with 2 glasses. Went to front desk asked for correct wine and another glass. 3 hours later....still nothing... our room has a weird smell..
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check out
Stayed 1 night in Mar 2024

4/10 Poor

sung-min

Travelled with family
Disliked: Cleanliness
We asked to get a body wash because in our room there was nothing,but they didn’t give it so we had to wash our body with only soap which was not enough for 5 of us. Also towels were not clean.
Stayed 2 nights in Mar 2024

4/10 Poor

Ioanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was smelling weirdly in general and the room wasnt clean. Also while the breakfast was included it was extremely poor. It didnt have basic things and all was cold.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and well-maintained. The only thing was, we did not get the VIP gift that was stated when booking for anniversary.
Stayed 4 nights in Mar 2024

10/10 Excellent

julie

Liked: Amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I take an annual vacation to Los Angeles and the Best Western Sunset Plaza has and will be, our home away from home! The staff is so lovely and accommodating! Our special requests are always met and we are always made to feel so welcomed. The property is close to so many L.A. landmarks and we love just driving into the Hollywood Hills. A car is a necessity but the Best Western Sunset Plaza is a fairly central location to start any adventure!!
Stayed 4 nights in Feb 2024

8/10 Good

Xue

Liked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice courtyard
Stayed 4 nights in Mar 2024

10/10 Excellent

eitan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be a little updated
Stayed 3 nights in Mar 2024

8/10 Good

Kostas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, excellent location. Very friendly staff, great breakfast. Rooms need some upgrading.
Stayed 2 nights in Mar 2024

8/10 Good

Bruna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is hard to beat this price considering the location and what the property offers. Had issues with some staff members being dismissive of a room situation that happened with my brother and his wife, downgrading them to a worse room when they needed to switch accommodations, but luckily, management stepped up and fixed it, recognizing how the staff didnt deal with it properly. Overall, a great experience.
Stayed 4 nights in Jan 2024

8/10 Good

Lawrence, Gold Coast

Travelled with family
Liked: Cleanliness, staff & service
European feeling and cosy
Stayed 4 nights in Mar 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Feb 2024

8/10 Good

Sharif

Travelled with family
Liked: Cleanliness, staff & service
I like the hot tub
Stayed 1 night in Mar 2024

10/10 Excellent

Emilie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It s a great place when visiting LA with kids.
Stayed 3 nights in Mar 2024

10/10 Excellent

heshmat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, clean
Stayed 6 nights in Mar 2024

8/10 Good

Tita

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend
Stayed 5 nights in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

SHADRACH

Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024

4/10 Poor

Avishek

Travelled with family
We were on 3rd floor. The floors were creaky, room smelt of cheap carpet shampoo, the air con made noise all nigth. The WC seemd to have been fixed with white cemen plaster from the inside, very weird. The shower was fixed wall mounted and came to face height
Stayed 1 night in Feb 2024

10/10 Excellent

Daniele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and the pool area was beautiful!! The rooms was very spacious and the price was amazing for the location, cleanliness, and roominess!!
Stayed 4 nights in Feb 2024

10/10 Excellent

DeAnna, Commerce Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old, our room smelled of smoke. I think the smell is in their old carpet and walls. The hotel is using intense room fragrance infusion in the lobby to cover up the smell, but it is not done in room, so it has strong smell. Bathrooms were cheaply updated. Bedding and towels were old and turned grey from overuse. Pillows smelled. Only one positive is hotel's location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience of the area. The pool and landscape was very pretty. They could update the hallway carpeting. Hotel had an old-school vibe which we really enjoyed.
Stayed 3 nights in Jan 2024

10/10 Excellent

Margaret Jean

Travelled with partner
People on the desk were very helpful Breakfast was 5 star Location perfect
Stayed 5 nights in Feb 2024

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, breakfast and convenient location. However, when cleaning the room towels were not provided, someone's water bottle was left in the room. That is not the room service one expects.
Stayed 7 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great with lots of options, hotel room is nice and clean with a view overlooking the pool and garden.
Stayed 2 nights in Feb 2024

8/10 Good

Xochitl Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Not very good breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Cameron

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Beautiful courtyard and pool, small gym, great location, felt safe, newly remodeled bathroom in room, and good parking situation but overpriced parking fee. Unfortunately when we checked in the trash and items in the refrigerator had been neglected to be taken out in our room from the previous guest. Room wasn’t terrible, it was spacious and had a kitchenette which is hard to find these days, but it needs updating like and smelled musty. Workers were very nice and quick to act once we notified them of the trash in our room. Probably wouldn’t stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very good experience, the staff was friendly, the room large and nice, the whole hotel has a classical look and is well taken care of. My only complaint is I could hear people outside at night, but it was brief enough to not be a problem.
Stayed 2 nights in Feb 2024

8/10 Good

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a pretty great stay overall. 4.5 out of 5 stars. It just had a few small issues such as the full length mirror being inside the bathroom door instead of on the outside in the main room, the toilet roll holder kept falling, and the breakfast was a bit underwhelming (but not bad). The EV charging was great (since we have an EV) but every other EV owner never moved their car after charging, which wasn't a problem for us since there was always at least one charger open, but could be on a busier weekend or in the future.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place. Most affordable parking that we could find.
Stayed 3 nights in Feb 2024

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean and the hotel was very conveniently located. The parking was also easy to get to.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms and attentive staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Ananda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and responsive. They gave us a room that was inaccessible , behind the pool- stairs no elevator. Carpet and furnishings were old and dirty. Cracks and water damage on ceiling and wall. Elevator was dirty. Floor was dirty. The only good thing was the bathroom was newly updated and clean and the staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024