Combined shower/bathtub, towels

Reviews of Executive Inn Kilgore

2.5 out of 5
Executive Inn Kilgore
3505 Highway 259 North, Kilgore, TX

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 127 reviews" "
Rating 8 - Good. 36 out of 127 reviews" "
Rating 6 - Okay. 24 out of 127 reviews" "
Rating 4 - Poor. 13 out of 127 reviews" "
Rating 2 - Terrible. 17 out of 127 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Tired & worn-out
Good and friendly people, facilities are dated. Don't care for the bugs.
Stayed 5 nights in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Andrea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was dirty, had roaches, smoke detector missing, hole in wall, nasty mattress, toilet super noisy, broken microwave, peeling finish in bathtub and no coffee pot. Gross
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Andrea, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I just wanted a break. Nestled against the piney woods. Place was clean quiet plus cool air. Ir provided what i needed. Dog also semmed to enjoy just wanted to explore the woods even though last August he could barely walk from a snake bite.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 19 Jul 2023
Hello Gary, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

MaryAnn

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
The young lady at the front desk was very helpful but the place wasn't the cleanest and they charge a lot for dogs when the room was already damaged, wires sticking out of the wall, only 2 pillows for a king bed and oh yeah roaches everywhere. We had to sleep with the lights on and along with an uncomfortable bed didn't get much sleep. We were warned that if we paid for the room and not happy we wouldn't be able to get a refunded.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 15 May 2023
Hello MaryAnn, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Friendly, helpful staff. still needs a little repair
Stayed 5 nights in Mar 2023
Response from Sincerely, MP - Guest Relations Manager on 10 Mar 2023
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 8 Mar 2023
Hello Kevin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 28 Jan 2023
Hello Linda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Rudy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was deplorable plumbing backed up and toilet issues
Stayed 4 nights in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 21 Jan 2023
Hello Rudy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on 14 Jan 2023
Hello Heidi, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

mike

Liked: Cleanliness, staff & service
Old school hotel with easy parking. Outdated but cheap!
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 2 Oct 2022
Hello Mike, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Terry

Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 2 Oct 2022
Hello Terry, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Okay for overnight
I just stayed one night and everything was satisfactory. I thought it odd that the beds had small square cushions without pillow cases for head rests rather than ordinary sleeping pillows with pillow cases. The clerk told me that all the beds in the motel were like that. Luckily, I brought my own pillow, so this was not a problem for me.
Stayed 1 night in Jul 2022
Response from Sincerely, MP- Guest Relations Manager on 3 Aug 2022
Hello Valued Customer, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Darielle

Stayed 4 nights in Jul 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say I have stayed in hotels all over the USA and have had some great and aweful visits over the years and when I pulled up I was nervous because it was an old places but the room I had was absolutely awesome! It was cool when I opened the door, there was none of that old smell in there, and the room was spotless! Cleanest room and cleanest bathroom I’ve ever seen! Thank you for making my stay great!
Stayed 3 nights in Jul 2022
Response from MP - Guest Relations Manager on 24 Jul 2022
Hello Dennis, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Cassie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from MP - Guest Relations Manager on 6 Jun 2022
Hello Cassie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Heather

Stayed 1 night in Jun 2022
Response from MP - Guest Relations Manager on 6 Jun 2022
Hello Heather, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities
It was ok.
Stayed 1 night in May 2022
Response from MP - Guest Relations Manager on 12 Jun 2022
Hello Gordon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Tobi

Liked: Cleanliness, staff & service
The management and owners of this property are incredibly kind and helpful, since I am in town often on business, they really worked with me to get the best possible rate for the room I wanted went online it said that they were all booked. I will definitely Be using this for my three days a week in town every week!
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 30 Apr 2022
Hello Tobi, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Ara

Stayed 1 night in Mar 2022
Response from CM - Guest Relations Manager on 13 Mar 2022
Dear Ara, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is very important to us and we value you as a guest. Receiving a positive survey response is always a pleasure at it reflects the efforts that we exert to provide you a great stay, and at the same time gives us more motivation to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

W Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
In a nice area and fairly close to highways and food. Great value for price.
Stayed 1 night in Mar 2022
Response from MP - Guest Relations Manager on 2 Apr 2022
Hello W Philip, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good. Some light fixtures didn't work in the room, couple of unknown spots on the walls. Overall it was clean.
Stayed 2 nights in Mar 2022
Response from Sincerely, ES- Guest Relations Manager on 6 Mar 2022
Dear Tina, Thank you very much for your kind words! It's fantastic to hear that you felt at ease throughout your stay, despite the areas we still need to work on. In order to enhance our services, we are always looking for improvements that will assist us do so, which includes addressing the issues you stated. We hope to have another chance to serve you in the future!

8/10 Good

kyrsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2022
Response from Harry on 19 Feb 2022
Dear Krysten, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again. Sincerely

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as usual
Stayed 1 night in Jan 2022
Response from CM - Guest Relations Manager on 30 Jan 2022
Dear Don, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again. Sincerely,

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive inn
It was nice for what it is. Very satisfied and the employees was very attentive
Stayed 1 night in Jan 2022
Response from CM - Guest Relations Manager on 30 Jan 2022
Dear Don, Your positive review means so much to us. We are happy to know that we have served you to your satisfaction. We will always look forward to seeing you again. Sincerely,

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Economy Inn provides basic service for travelers in a friendly environment. The staff are helpful in ensuring you have towels and basic necessities for your stay. Perfect for the traveler looking for a cost-effective motel for longer stays.
Stayed 3 nights in Jan 2022
Response from CM - Guest Relations Manager on 14 Jan 2022
Dear Darlene, Thank you for your review. We hope to see you again. Sincerely,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Love it here very quite.plan on being here for awhile. Best one I've found yet. The greatest part being here is the STAFF. So friendly and right in time if u need anything.
Stayed 1 night in Jan 2022
Response from CM - Guest Relations Manager on 7 Jan 2022
Dear Barbara, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is very important to us and we value you as a guest. Receiving a positive survey response is always a pleasure at it reflects the efforts that we exert to provide you a great stay, and at the same time gives us more motivation to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

Mercedes

Stayed 1 night in Dec 2021

10/10 Excellent

Tara

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they are pet friendly
Stayed 7 nights in Nov 2021
Response from CM - Guest Relations Manager on 18 Dec 2021
Dear Tara, Thank you for leaving us a review. It was a pleasure of ours giving you a pet-friendly accommodation. We look forward to seeing you again. Sincerely,

2/10 Terrible

William

Disliked: Cleanliness, staff & service
The owners are extremely rude and dont need to be in a business
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on 9 Nov 2021
Dear William, I would like to apologize for the unpleasant experience you've had. We will make sure that this gets addressed to keep such situation from happening again. Sincerely,

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from ES - Guest Relations Manager on 7 Nov 2021
Dear Tara, Thank you for giving us perfect rating. We are pleased to hear that we made your stay pleasant and satisfactory. We will continuously improve our services to satisfy more guest like you. We are looking forward on your next stay with us! Truly,

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from CM - Guest Relations Manager on 3 Nov 2021
Dear Teresa, I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help is improve on our services, please do not hesitate to let us know. Sincerely,

8/10 Good

Gerald

Liked: Staff & service, property conditions & facilities, room comfort
Ok for a night.
Ok property for one night. Had to eliminate a few bugs but other than that all right. Bathroom tub needs resealing and wall was crumbling at base.
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on 28 Sept 2021
Dear Gerald, Thank you for leaving us a review. On behalf of the entire team, I would like to apologize the unpleasant conditions you have experienced. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We hope to get another chance to serve you. Sincerely,

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
Roaches everywhere, marijuana being delt out of hotel
Stayed 1 night in Sep 2021
Response from CM - Guest Relations Manager on 16 Sept 2021
Dear Holly, Thank you for leaving us a review. Allow me to apologize on behalf of our hotel for all the issues that you have faced during your stay. We aim to provide a satisfactory and enjoyable experience to our guests. The problems that you have reported will be investigated for appropriate resolutions. We hope we can get a chance to replace this experience of yours with a more pleasant one. Sincerely,

4/10 Poor

Carrie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from CM - Guest Relations Manager on 11 Sept 2021
Dear Carrie, Thank you for leaving us a rating. I hope that your stay has been great and you have not experienced anything unpleasant. If you would like to discuss anything about your stay, please do not hesitate to contact us directly. Sincerely,

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staying at Kilgore
Stayed 1 night in Aug 2021
Response from CM - Guest Relations Manager on 3 Sept 2021
Dear Carol, Thank you for leaving us a perfect rating! We will continuously strive to provide our guests with awesome stays. We hope that you will come back and see us again soon. Sincerely,

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from ES - Guest Relations Manager on 18 Sept 2021
Dear Cory, Thank you for giving our hotel a perfect 10 rating! We hope to share more satisfying experiences with you again sooner! Best,

4/10 Poor

Glori

Disliked: Cleanliness, property conditions & facilities, room comfort
Wow, Uh, No Thank You
Guess I got what I asked for...A cheap room!!! Condom wrapper on the floor, along with all kinds of debris that I’m sure this room did NOT get vacuumed at all but DEFINITELY not under ANYTHING!!! Some liquid had been dried all over the walls in the bathroom. Microwave was dirty. There was no ashtray in this smoking room but I got one from the front desk clerk who was nice enough I guess. No trash can liners or ice bucket liners or tissue.
Stayed 1 night in Jun 2021
Response from ES - Guest Relations Manager on 28 Jun 2021
Deal Glory, We appreciate you taking the time in leaving us a significant review. I want to offer my sincere apology for your horrible experience while staying with us; our housekeeping personnel is now working into it. This feedback will serve as a foundation for us to continue to improve our services in order to better serve our future customers. I hope this does not leave you with a negative impression and that we will be able to accommodate you again soon! Sincerely,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
The manager was super nice and accommodating. Had granddaughters with me and felt totally safe.
Stayed 1 night in Jun 2021
Response from CM- Guest Relations Manager on 16 Jun 2021
Dear Diane, Thank you for the time you took to rate us 10/10! I am with the manager. It makes us so happy knowing that you were satisfied with the stay and service we have provided. The entire team will be thrilled to hear about your feedback. We look forward to seeing you again! Sincerely,

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from CM- Guest Relations Manager on 28 May 2021
Dear John, Thank you for taking your time in leaving us a rating. It's sad to see that you didn't seem to have a great time. We would like to hear more about what issues you have encountered, so we can check for resolutions. We hope to hear from you and to have an opportunity to serve you better. Sincerely,

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
It is very outdated, but nonetheless, my stay was very comfortable. At check-in, the mgr/owner was so pleasant and friendly. There is a bar there with a varied clientele, not lacking in fun any given night. This place is nothing along the lines of the Hilton, but I would have no problem recommending it.
Stayed 4 nights in Apr 2021
Response from CM- Guest Relations Manager on 5 May 2021
Dear Cathy, Thank you for an awesome review! It's great to know that despite the things that we still need to improve on, your stay was still comfortable. We are continuously looking into updates that would help us improve on our services. We hope to get another opportunity to serve you again! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and pleasant, location good, price reasonable
Stayed 1 night in Feb 2021
Response from R Patel on 9 Mar 2021
Thank You for your positive feedback about our property. We would like to serve you again. Please give us call for future stay. Thank you again, see you soon.

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
As always smooth from check-in to check-out.
Stayed 1 night in Jul 2020
Response from R Patel on 3 Feb 2021
Dear Wayne thank you for your very kind and generous feedback. We will see you again in the future. Thanks.

2/10 Terrible

Eugene

Travelled with group
Disliked: Room comfort
No heat
Stayed 1 night in Dec 2020
Response from R Patel on 3 Feb 2021
We are very sorry for inconvenience you have during your stay. We have extra heaters available at front desk. We know that Heaters are very important during cold weather. We are very sorry for that. Thanks.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from R Patel on 3 Feb 2021
Thank you Crystal for your positive feedback. We will see you again for the future stay. Thanks.

10/10 Excellent

Darwin, Plano Tx

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Bring a coffee maker , the room was clean the heat and a/c worked great and the bed slept good
Stayed 3 nights in Nov 2020
Response from R Patel on 4 Dec 2020
Dear Darwin thank you for your positive feedback. We would like to serve you again. We will see you. Thank you.

6/10 Okay

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, area is questionable.
Check in service was great. We were accidentally placed in a smoking room and they fixed it right away with no problem. The room was very clean and water pressure was good. I thought the mattress was uncomfortable (springy and lumpy), but my boyfriend thought it was fine. We brought our dog and they were welcoming. Be aware, there are definitely people that will approach you in the dark parking lot to ask for money. Overall, decent value for the price but the area is a little sketchy.
Stayed 2 nights in Oct 2020
Response from R Patel on 23 Oct 2020
Dear Pam we appreciate your positive feedback about our rooms also we apologias for your inconvenience. We will try to stop this kind of behavior by street person. Again thank you for staying with us.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice room for the cost.
Stayed 1 night in Jul 2020
Response from R Patel on 23 Oct 2020
Thank you Holly for your very positive feedback. We value our customer satisfaction and we work hard to fulfill it. We will see you again for the future stay. Thanks.

2/10 Terrible

Jamie, Texas

Business traveller
Disliked: Cleanliness, staff & service
They don't tell u if u bookb on line an don't show up u will be charge
Stayed 1 night in Oct 2020
Response from R Patel on 14 Nov 2020
We are sorry that you were unhappy with the policy. We will address this issue. Thanks for booking with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from R Patel on 23 Oct 2020
Thank you James for your positive feedback. We welcome you again for the future stay. Thanks.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️⭐️
It was a pleasant stay. Good Hotel for the price!!
Stayed 1 night in Jun 2020
Response from R patel on 27 Sept 2020
Thank you for your positive feedback. We will try to keep it clean with affordable price. See you for your future stay. Thank you again.