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Reviews of Hotel Indigo East End, an IHG Hotel

3.5 out of 5
Hotel Indigo East End, an IHG Hotel
1830 W Main St, Riverhead, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 987 reviews" "
Rating 8 - Good. 288 out of 987 reviews" "
Rating 6 - Okay. 97 out of 987 reviews" "
Rating 4 - Poor. 41 out of 987 reviews" "
Rating 2 - Terrible. 23 out of 987 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Corinne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Both nights, dinner and bartenders were amazing. There were no guests at breakfast when we arrived this morning. All but one table was clean. Chatty cathy was too busy i speaking in another language to wipe off any of the tables. The tables were all still uncleaned when we left.
Stayed 2 nights in Mar 2024
Response from AGM on 7 Mar 2024
Thank you so much for your 5-star review! We are thrilled to see that you enjoyed your stay with us so much, and we hope to have the opportunity to serve you again! In regard to your remarks surrounding the tables in the restaurant, cleanliness is something that we take very seriously, and we will be sure to share your remarks with our team so that this is an isolated issue. Thank you again, and we hope to see you again soon!

6/10 Okay

Krystelle

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 26 Feb 2024
Thank you for your review! We thank you for staying with us and look forward to accommodating you again in the future!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindsay on 23 Feb 2024
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean hotel. The employees were very helpful and went out of their way to make our stay pleasant. They were so accommodating and pleasant.
Stayed 2 nights in Feb 2024
Response from Lindsay on 21 Feb 2024
Thank you so much for your kind review! We are so happy to see that you enjoyed your stay with us!

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From time we checked in to the time we left, the staff and accommodations were excellent. We were extremely happy with the quality of service from all of the hotel employees as well as the excellent quality of food and service in the bistro. I would highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Allie on 20 Feb 2024
Hi Eugene,Thank you so much for this feedback. We are so happy to hear you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Adriana, KINGS PARK

Travelled with group
Clean and quiet. Staff is professional but not very friendly
Stayed 1 night in Feb 2024
Response from Lindsay on 19 Feb 2024
Thank you so much for your review! We are glad to see that you enjoyed your stay with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay for my birthday weekend! Was able to go shopping right around the block and so many food options including Bistro 72 which is conveniently located in the hotel. Will definitely be coming back!
Stayed 2 nights in Feb 2024
Response from Lindsay on 4 Feb 2024
Thank you so much for your kind review! We are so happy to hear that you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

KimberlyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel. Friendly and accommodating staff. Great restaurant.
Stayed 1 night in Feb 2024
Response from Lindsay on 4 Feb 2024
Thank you for your kind review! We are so happy to hear that you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
priced right. Service in dining room a bit slow. Place was quiet up until the last night when they had some sort of party in the ballroom.
Stayed 3 nights in Jan 2024
Response from Lindsay on 4 Feb 2024
Thank you for your kind review! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

KimberlyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lindsay on 9 Feb 2024
Thank you so much for your kind review! We are so happy that you enjoyed your stay with us!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Boutique feeling hotel at chain price
Stayed 1 night in Dec 2023
Response from Lindsay on 4 Feb 2024
Thank you for your kind review! We are so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Tiffany

Stayed 2 nights in Dec 2023
Response from Lindsay on 4 Feb 2024
Thank you for your kind review! We look forward to seeing you again!

10/10 Excellent

Salvatore

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice Hotel. They have a very good chef as well.
Stayed 2 nights in Dec 2023
Response from Lindsay on 4 Feb 2024
Thank you for your kind review! We are so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Tiffany

Stayed 2 nights in Nov 2023
Response from Lindsay on 4 Feb 2024
Thank you for your review! We look forward to seeing you again!

4/10 Poor

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
My wife and I stayed here during Labor Day week, 2023. I gave the hotel and staff a glowing review. We stayed one night over Thanksgiving. It was the opposite experience. We booked dinner in the restaurant and it felt like a cafeteria. The hotel room they assigned us had a TV that didn’t work properly. The desk manager made three separate trips to correct it. The only option was to switch rooms. But it was after 9pm. There was a serious staffing issue. There wasn’t enough staff to cope with the crowds and everything seemed rushed and slipshod. A little less than 3 months ago, I was recommending this hotel and chose to spend the holiday with my wife here. We won’t be returning.
Stayed 1 night in Nov 2023
Response from Nathaly Joya, Assistant General Manager on 25 Nov 2023
Hi John,We are very sorry to hear you did not enjoy your most recent stay with us. Hopefully, we have made up for any inconveniences you may have faced by contacting you directly. We strive to make each and every stay the best yet. If you are willing to give us another chance to show this was a one-time exception, we would be happy to have you!

10/10 Excellent

Margaret M

Stayed 1 night in Nov 2023

10/10 Excellent

Shericka Danielle, Mastic

Liked: Cleanliness, staff & service
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

10/10 Excellent

DENNIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location and steps from the outlets.
Stayed 1 night in Oct 2023
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Sep 2023
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

8/10 Good

Jennifer

Liked: Property conditions & facilities
Na
Stayed 1 night in Oct 2023
Response from Lindsay on 11 Nov 2023
Thank you for your review. We look forward to seeing you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Allie Long on 18 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room, restaurant was very good as well.
Stayed 1 night in Oct 2023
Response from Allie Long on 14 Oct 2023
Thank you so much for this feedback! We are so glad you enjoyed your stay!

10/10 Excellent

Dominick

Stayed 1 night in Oct 2023
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

4/10 Poor

Robin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Milissa Valentin, Front Office Manager on 2 Oct 2023
Hi Robin,I am sorry to see that your recent stay did not meet your expectations. I truly welcome the opportunity to discuss this and hear what went wrong so we can do our best to make it right. I hope to hear from you.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

10/10 Excellent

David, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff - polite, friendly, flawless check in. Accommodated dual reservations into one.
Stayed 1 night in Sep 2023
Response from Lindsay on 25 Sept 2023
Thank you for your review! We are so pleased you are enjoying your stay with us!

8/10 Good

Verified traveller

Travelled with group
Had an issue with the shower; however, maintenance came within five (5) minutes to correct the situation. Appreciate the quick response.
Stayed 1 night in Sep 2023
Response from Milissa Valentin, Manager on 25 Sept 2023
Thank you for taking the time to share your feedback. We're sorry you had any issue but are so happy to hear it was taken care of quickly. We hope you'll join us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Allie on 22 Sept 2023
We are so happy you enjoyed your stay and hope to see you again!

8/10 Good

kelvin

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Sep 2023
Response from Milissa Valentin, Front Office Manager on 19 Sept 2023
Thank you for taking a moment to share your feedback. We strive for a 10/10 with all of our guests. If there is anything I can do to assist you with your last stay, please let me know. We hope you'll join us again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Local Gem
This is a hotel where friendliness and hospitality —staff and fellow guests—make everyone feel welcome and comfortable and make up for the imperfections. My wife and I, residents of New York City and fans of the North Fork of Long Island for decades, arrived on Labor Day, when the crowds and traffic were moving in the opposite direction. We booked three nights at a good price. The hotel decor is unique, the furniture and facilities are showing signs of wear and in need of an upgrade, the room was small but nicely decorated, the bed was reasonably comfortable and the bathroom and shower were clean and functional . The hotel restaurant, Bistro 72, serves good food with a smile, provides live entertainment and is a magnet for an older, mature crowd that is down-to-earth and without pretense. We enjoyed our stay here so much that despite having planed to drive out to visit the local attractions, we never left the place. We will return.
Stayed 3 nights in Sep 2023
Response from Lindsay on 12 Sept 2023
Thank you so much for your review. We are pleased to hear that you enjoyed your stay with us! We are also excited to announce that Hotel Indigo East End will begin our remodel in 2024! We look forward to seeing you again in the future.

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and nice place to stay
Stayed 1 night in Sep 2023
Response from Lindsay on 12 Sept 2023
Thank you for your review. We are pleased to see that you enjoyed your stay with us! We look forward to accommodating you again in the future!

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but a little outdated
Stayed 2 nights in Sep 2023
Response from Lindsay on 12 Sept 2023
Thank you for your review. We are pleased to see that you enjoyed your stay with us! We are also excited to announce the remodel of Hotel Indigo East End in the beginning in 2024! We look forward to accommodating you again in the future.

4/10 Poor

Michele

Disliked: Property conditions & facilities
I normally love, love, love this property. However, my last stay this was not the case. They must be under staffed because I saw the same tray of food out in the hallway for 2 days. The day of checkout, the power went off completely. When I called front desk, they stated they had posted a sign that the power in the entire hotel would be off & she couldn't give me an estimate of time. I was only there for one night & the next morning I was getting ready to attend a wedding & was unable to do so because of the power outage. I chose this hotel because it was closest to the venue. They should have informed quests verbally at check in the the power would be out the next day., not post a small sign at front desk only.
Stayed 1 night in Sep 2023
Response from Milissa Valentin, Front Office Manager on 19 Sept 2023
HI Michele, I appreciate you taking the time to share this feedback with us. I'm sorry to see that your most recent stay did not meet your expectations. As a returning guest, you know this is not the norm for us. Your loyalty to us is much appreciated and I don't want this last stay to be your memory of the Indigo East End. I would welcome the opportunity to speak to you further and try to make this right. Please feel free to reach out to me.

10/10 Excellent

Charles

Stayed 2 nights in Sep 2023
Response from Lindsay on 27 Sept 2023
Thank you for your review. We are pleased to see that you enjoyed your stay with us!

8/10 Good

Steven, Highland Beach

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Lindsay on 13 Nov 2023
Thank you so much for your review! We look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great staycation here - bestie from CA visiting and couldn't stay in my home. Fun at Restaurant Bar, cocktails by the fireplace and breakfast outdoors. Very accommodating staff and great convenient location.
Stayed 3 nights in May 2023
Response from Lindsay on 29 Aug 2023
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us. We look forward to accommodating you again in the future.

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like old sock in a hamper trapped for days. So I decided to call the front desk, but to my dismay, the phone didn’t work. So I walked to the front desk and said the room had an odor, the desk person gave me a bottle of air freshener and went on a tangent about there not being one available room. I went back to my room and turned off the ac and opened the windows which thankfully helped a bit, but I prayed that nobody parked in front of the windows. I went to the front desk the next morning and mentioned that I thought it might be the ac filter and they said they would send in maintenance to fix the issue, but alas they never came. The bathroom sink was also clogged but I just figured it was par for the course. I would not recommend this hotel if you have another option.
Stayed 2 nights in Aug 2023
Response from Milissa Valentin, Manager on 26 Aug 2023
Hi Danielle,I am so sorry to hear about your experience. This is not the norm for Hotel Indigo East End and I assure you I am going to look into the issues you faced and make sure any problems are immediately rectified. I would welcome the opportunity to speak to you so I can make this right. Please reach out to me to discuss.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Will definitely come back!
Stayed 2 nights in Aug 2023
Response from Lindsay on 22 Aug 2023
Thank you so much for your review! We are so pleased to hear that you enjoyed your stay with! We look forward to accommodating you again soon.

8/10 Good

Tina

Stayed 1 night in Aug 2023
Response from Lindsay on 8 Sept 2023
thank you so much for your review! We are so happy to see that you enjoyed you stay with us!

6/10 Okay

Allan

Disliked: Cleanliness, property conditions & facilities, room comfort
Shockingly bad for the high price
The mattress was worn. The toilet is very low for older adults. The breakfast was so bad it is embarrassing. They have their nerve to charge $569!!! For one night. I will not recommend this place.
Stayed 1 night in Aug 2023
Response from Milissa Valentin, Manager on 6 Aug 2023
Thank you for taking the time to share your feedback. We’re sorry to see you left disappointed. We would love to have the opportunity to speak to you directly about your breakfast experience. Please reach out to us to discuss this further.

8/10 Good

Michael, Putnam Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The decor is really great and the property is very convenient to everything. The restaurant leaves something to be desired. Amenities available are not clearly stated. No information in the room about them. The food was good but ambiance was lacking. Pool area food court or restaurant ? Really hard to distinguish.
Stayed 3 nights in Jul 2023
Response from Milissa Valentin, Front Office Manager on 3 Aug 2023
Hi Michael, Thank you for taking the time to share your feedback. We value our guests comments and we use them to make updates and improvements on property. We have some exciting renovations in the near future and we hope you'll join us again soon.

4/10 Poor

michael

Stayed 3 nights in Jun 2023
Response from Lindsay on 2 Sept 2023
Thank you for sharing your feedback. We're sorry to see your stay didn't meet your expectations. We would welcome the opportunity to speak with you on the matter so we can do our best to make it right.Please reach out to us.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Clean, excellent service!
Stayed 2 nights in Jul 2023
Response from Matt on 22 Jul 2023
Thank you so much for the feedback Dawn. We look forward to having you stay with us again in the future!

10/10 Excellent

rosanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023
Response from Lindsay on 19 Jul 2023
Thank you so much for your review! We are pleased to hear that you enjoyed your stay. We look forward to accommodating you again in the future!

10/10 Excellent

Marc

Stayed 2 nights in Jul 2023
Response from Lindsay on 19 Jul 2023
Thank you so much for your review. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lindsay on 19 Jul 2023
Thank you so much for your review. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Adriane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have used Expedia in the past for flights, hotel a and packages. Lately I have had annoying issues. However in the past 4 weeks I had problems with flights and now with this hotel booking. After booking thru Expedia, I called the hotel to reconfirm everything seemed ok. Arriving at the hotelwith all my confirmations, they were not sure if they could accommodate me. I did arrive early and they were not sure if they a room for me. Eventually they did. I was told because I used Expedia to book I am not guaranteed a room upon arrival ,but Expedia had my money. I need to speak with someone from Expedia to clarify this. For my next flight or package Expedia may not be my first choice. I have spoken to colleagues and friend, this seems to be a trend with this site.
Stayed 1 night in Jul 2023
Response from Lindsay on 22 Jul 2023
Thank you so much for your review! We are pleased to see that you enjoyed your stay with us!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness
Shower I was not happy with,but overall everything was good.
Stayed 2 nights in Jul 2023
Response from Lindsay on 19 Jul 2023
Thank you so much for your review. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay as always
Stayed 1 night in Jul 2023
Response from Allie Long on 15 Jul 2023
Thank you so much for your review Helena! We are so glad you enjoyed your stay! We hope to see you again soon!