I flew in from LA with my daughter and husband and my baby girl. Stayed in a 2 queen size beds. Beds were absolutely hard m, very uncomfortable. I was NEVER told
There was construction right next to my window. Heard nothing but drilling, hammering noises. We NOT able to get any sleep with all the noise. Following morning again we were woke. To banging on the walls, sounds like a very loud vacuum, laughing and talking in Spanish in the hall way. I got out of bed to see what all that noise was and it was 2 cleaning people slamming doors, talking very loud in the hall way and its was just a very horrible experience. Tossing and turning we were NOT able to sleep. I have complained to the front desk and spoke with a person by name of Dhuruv and he stated he would pass the message to the Gen. Manager. Never received NO CALLBACK. I ended go downstairs speaking with another front desk person and again left another manager on site. I am requesting a full refund of my stay at the Holiday Inn. I was never informed there was construction going on next door. I was not able to open my blinds due to the construction next door and workers able to see in my room. Bed was very hard and uncomfortable. All around horrible experience. Due to all issues we were forced to check out and had to stay at another hotel that caused us to spend more money. Very upsetting... Horrible management service. I demand a FULL REFUND.