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Reviews of Holiday Inn Express Hotel & Suites Long Island-East End, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 922 reviews" "
Rating 8 - Good. 296 out of 922 reviews" "
Rating 6 - Okay. 96 out of 922 reviews" "
Rating 4 - Poor. 38 out of 922 reviews" "
Rating 2 - Terrible. 25 out of 922 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gail, East Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and had an great breakfast. We had a accessible room with roll in shower which was excellent for me. Well located for us. Extremely satisfied and would recommend it
Stayed 2 nights in Mar 2024
Response from Erika K on 25 Mar 2024
Hi Gail,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate the kind feedback and are happy to see you enjoyed your stay as we strive to ensure a relaxing and enjoyable stay for every guest. We look forward to welcoming you back to the Holiday Inn Express & Suites East End in the near future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
NICE PLACE
Stayed 1 night in Mar 2024
Response from Erika K on 15 Mar 2024
Hi Claire,Thank you for staying with us at the Holiday Inn Express & Suites Long Island - East End. We appreciate your kind review and look forward to welcoming you back soon!

10/10 Excellent

Allan, Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed the continental breakfast each day. Very friendly staff.
Stayed 4 nights in Feb 2024
Response from Erika K on 7 Mar 2024
Hi Allan, Thank you for your kind review! We are so glad you enjoyed your stay with us at the Holiday Inn Express & Suites Long Island - East End. Looking forward to welcoming you back again soon!

8/10 Good

CAMILLE, HICKSVILLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well-kept. There wasn't anything that I didn't like about it.
Stayed 3 nights in Feb 2024
Response from Erika K on 23 Feb 2024
Hi Camille,Thank you for your kind review. We look forward to welcoming you back to the Holiday Inn Express & Suites Long Island - East End soon!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Erika K on 19 Feb 2024
Hi Anne,Thank you for your great review. We look forward to welcoming you back to the Holiday Inn Express & Suites East End soon!

8/10 Good

Lissette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and bed was comfortable. My no.1 priority.. All else was okay.
Stayed 1 night in Feb 2024
Response from Erika K on 10 Feb 2024
Hi Lissette,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate the kind feedback and are happy to see you enjoyed your stay as we strive to ensure a relaxing and enjoyable stay for every guest. We look forward to welcoming you back to the Holiday Inn Express & Suites East End in the near future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping mall and different dining options. Breakfast was amazing and the staff were very helpful and polite.
Stayed 1 night in Feb 2024
Response from Erika K on 10 Feb 2024
Hi Paula,Thank you for your feedback. We are so glad to see you enjoyed your stay with us at the Holiday Inn Express & Suites Long Island - East End and we look forward to welcoming you back again soon!

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erika K on 25 Jan 2024
Hi Laura,Thank you for staying with us. We appreciate your review and look forward to welcoming you again soon!

10/10 Excellent

David, calverton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Erika K on 17 Jan 2024
Hi David,Thank you for your kind review. We look forward to welcoming you again soon!

10/10 Excellent

David, calverton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you live in the area or if you are visiting. Plenty of any shopping of your needs very close by.
Stayed 2 nights in Jan 2024
Response from Erika K on 17 Jan 2024
Hi David,Thank you for choosing the Holiday Inn Express & Suites Long Island - East End! We hope to welcome you again soon!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient. Staff nice and attentive !
Stayed 1 night in Dec 2023
Response from Erika K. on 30 Dec 2023
Hi Stephen, Thank you for your kind review. We look forward to welcoming you back again in the near future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumpy bed
Hotel was clean bed was a little lumpy.
Stayed 2 nights in Dec 2023
Response from Erika K. on 29 Dec 2023
Hi Amy,Thank you for staying with us at the Holiday Inn Express. We appreciate your feedback and can ensure you that we are looking into the condition of your mattress. We look forward to seeing you again soon!

10/10 Excellent

MILTON, LYNBROOK

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this property ! Primarily! Because they don’t allow pets! Even the smell is different in this hotel, clean, no dogs hair on the mattress. I really recommend this place.
Stayed 1 night in Dec 2023
Response from Erika K. on 17 Dec 2023
Hi Milton, Thank you for choosing the Holiday Inn Express & Suites East End! We appreciate your feedback and are glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable pleasant atmosphere
Stayed 1 night in Dec 2023
Response from Erika K. on 16 Dec 2023
Hi Frank,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Erika K. on 16 Dec 2023
Hi Kaitlyn,Thank you for staying with us at the Holiday Inn Express. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and staff were great. Good location right near Tanger outlets, but a little tough to merge into traffic due to it's location and lack of street traffic light.
Stayed 2 nights in Nov 2023
Response from Erika K. on 29 Nov 2023
Hi Kevin,Thank you for your review about your most recent stay with us. We hope to welcome you back soon!

2/10 Terrible

Dennis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room and breakfast was good No parking at all at the hotel I was told to park in an adjacent lot that was not well lit with the truck I had that had $200,000 worth of equipment in or I could wait till one of the employees left in a while and get there spot Just what I wanted to do, sit in my truck in the parking lot till someone left! UNACCEPTABLE!!!!!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the service was timely. We showed up around 2am and were very happy to get our room quickly and without much fuss. The area was quiet and we never heard anything outside except an occasional conversation in the hallway but nothing too loud. Wish they had more up to date TVs so i could watch netflix but overall a great stay!
Stayed 4 nights in Oct 2023
Response from Erika K. on 30 Oct 2023
Hi Jessica, Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate your kind feedback and hope we can welcome you back again soon!

10/10 Excellent

Hyacinth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erika K. on 15 Oct 2023
Hi Hyacinth,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate the kind feedback and are happy to see you enjoyed your stay as we strive to ensure a relaxing and enjoyable stay for every guest. We look forward to welcoming you back to the Holiday Inn Express & Suites East End in the near future.

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023
Response from Erika K. on 22 Oct 2023
Hi Dennis,Thank you for choosing the Holiday Inn Express & Suites East End. We appreciate your kind review and hope to welcome you back again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jillian Brudi on 3 Oct 2023
Thank you for your kind review! We hope you choose to visit us again soon!

10/10 Excellent

Valerie

Stayed 2 nights in Sep 2023
Response from Jillian Brudi on 4 Oct 2023
Thank you very much for your kind review! We hope you choose to stay with us again soon!

10/10 Excellent

John

Liked: Amenities
Everything is wonderful
Stayed 1 night in Sep 2023
Response from Erika K. on 17 Sept 2023
Hi John,Thank you for your kind review about your most recent stay with us at the Holiday Inn Express & Suites East End. I look forward to welcoming you back soon!

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bef
Stayed 1 night in Sep 2023
Response from Erika K. on 11 Sept 2023
Hi Sheryl,Thank you for this great survey about your recent stay with us! We strive each and everyday to ensure all of our guests are having a great experience. I look forward to welcoming you back soon!

8/10 Good

Robert, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Erika K. on 6 Sept 2023
Hi Robert,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!

10/10 Excellent

Elza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed 1 night in Aug 2023
Response from Erika K. on 26 Aug 2023
Hi Elza,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the great review and look forward to welcoming you back soon!

6/10 Okay

Laura

Stayed 3 nights in Aug 2023
Response from Erika K. on 26 Aug 2023
Hi Laura,Thank you for choosing the Holiday Inn Express & Suites East End. I am sorry to see that your stay was not up to your expectations. Please contact us directly so we can discuss. I hope you will give us a second chance in the near future!

8/10 Good

chris

Stayed 1 night in Aug 2023
Response from Erika K. on 11 Sept 2023
Hi Chris,Thank you for your review. I am glad to see you enjoyed your stay!

8/10 Good

Mary

Stayed 2 nights in Aug 2023
Response from Erika K. on 6 Sept 2023
Hi Mary,Thank you for staying with us at the Holiday Inn Express & Suites East End. We hope we can welcome you back in the near future!

2/10 Terrible

Sudeepta

Stayed 1 night in Aug 2023
Response from Erika K. on 14 Aug 2023
Hi Sudeepta, Thank you for choosing the Holiday Inn Express & Suites East End. I would love to hear more about your stay and hopefully come to a resolution. Please contact us directly!

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from Erika K. on 6 Sept 2023
Hi Rebecca, Thank you for your kind review. We look forward to welcoming you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the Tanger outlets as well as 40 minutes or so from the Hampton Bays.
Stayed 2 nights in Aug 2023
Response from Erika K. on 8 Aug 2023
Hi Daniel,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate your kind feedback and are glad to see our location was convenient for you. Looking forward to welcoming you back soon!

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal but very good
Basic lodging with great beds. The biggest plus at this location is the preparation of the standard Holiday Inn breakfast. The worker here did an outstanding job.
Stayed 1 night in Aug 2023
Response from Erika K. on 7 Aug 2023
Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and are so happy to see you enjoyed our breakfast! I look forward to welcoming you back soon!

6/10 Okay

Bojidar

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel-in the middle of something like a mall strip should cost at least 3 times less. It's otherwise decent and relatively clean, but fridge in our suite was nor working and some cabinetry starts falling apart. Brekfast has limited choices and wasn't cooked good. Few things were barely edible
Stayed 1 night in Jul 2023
Response from Erika K. on 3 Aug 2023
Hi Bojidar, Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate your feedback and are sorry to see that you did not enjoy your stay. I ask you to please contact us directly to come to a solution and want to welcome you back soon to show that your last stay was an exception.

10/10 Excellent

Patrice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights, 4 of us on 2 queen bed room. Very clean and comfortable. Only problem was did not have enough charging ports in room.
Stayed 2 nights in Jul 2023
Response from Milissa Valentin, General Manager on 26 Jul 2023
We're so glad you enjoyed your stay! We hope to welcome you again soon. We did share your feedback with design and development about the charging ports- thank you!

10/10 Excellent

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2023
Response from Milissa Valentin, General Manager on 26 Jul 2023
Thank you for the 5/5 rating! We hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a really great location. The hotel comes with free breakfast, and has a really nice pool. Our room was very clean. Check in was easy. The only thing I didn’t like was that we had an adjoined room and I heard the man in the room next to us on the phone very clearly a few times early in the morning. Other than that, it was a very nice stay.
Stayed 2 nights in Jul 2023
Response from Erika K. on 19 Jul 2023
Hi Stephanie,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate the kind feedback and are happy to see you enjoyed your stay as we strive to ensure a relaxing and enjoyable stay for every guest. We look forward to welcoming you back to the Holiday Inn Express & Suites East End in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Not the cleanest
Stayed 1 night in Jul 2023
Response from Erika K. on 18 Jul 2023
The Holiday Inn Express & Suites East End strives to ensure a relaxing, clean and enjoyable stay for all guests. Please contact us as we would love to hear more about your stay.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
no restaurant on premises
Stayed 1 night in Jul 2023
Response from Erika K. on 16 Jul 2023
Hi Joyce,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the feedback and look forward to welcoming you back soon!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The room was very clean. We arrived early and were able to check in early.
Stayed 1 night in Jul 2023
Response from Erika K. on 10 Jul 2023
Hi Katie,Thank you for this great survey about your recent stay with us! We strive each and everyday to ensure all of our guests are having a great experience. I look forward to welcoming you back soon!

8/10 Good

Wayne

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Jul 2023
Response from Erika K. on 6 Jul 2023
Hi Wayne,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate your review and look forward to welcoming you back soon!

6/10 Okay

kimberly

Travelled with partner
The window shade in our room did not work and they had no way of fixing it.
Stayed 1 night in Jun 2023
Response from Milissa Valentin, General Manager on 1 Jul 2023
Hi Kimberly,I am sorry to hear you had an issue with the shade in your room. I understand we didn't have maintenance on property late at night when this was reported and that you declined moving to a different room. We will have maintenance take a look at the shade upon your departure. If you would like maintenance this morning before you depart, please let the front desk know and we would be happy to send maintenance to the room.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was very pleasant
Stayed 2 nights in Jun 2023
Response from Erika K. on 29 Jun 2023
Hi Sheryl,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went to a wedding at East Wind Caterers in Wading River. Half an hour after the DJ stopped playing, I was in my bed at the Holiday Inn. The property was clean and well kept. The Continental Breakfast got us a good start to our ride home. I would stay here again.
Stayed 1 night in Jun 2023
Response from Erika K on 26 Jun 2023
Hi Alice,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything 🤗
Stayed 1 night in Jun 2023
Response from Jillian Brudi on 28 Jun 2023
Thank you so much for your kind review! We hope you choose to visit us again soon!

10/10 Excellent

Roberto

Stayed 3 nights in Jun 2023
Response from Jillian Brudi on 14 Jul 2023
Thank you for your kind review! We hope you choose to visit us again soon!

4/10 Poor

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airplane level noise
Everything was great until the Riverhead speedway opened and made incredible noise until 10:30 pm. At 3 am the alarm at a store behind the hotel went off for many minutes. The housekeeper, Rosa was great. Our room was refreshed the second day.
Stayed 2 nights in Jun 2023
Response from Erika K. on 23 Jun 2023
Hi Ellen,Thank you for staying with us at the Holiday Inn Express & Suites East End. We appreciate the feedback and apologize for the outside noise that occurred during your stay. We hope you will give us a second chance!

8/10 Good

GIN

Stayed 1 night in Jun 2023
Response from Erika K. on 8 Jul 2023
Hi GIN,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!

10/10 Excellent

Monserrat

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff received us with smiles on their faces and made us feel very welcomed. We loved the pool the most. It was nice to be able to relax in a clean pool area. The breakfast was also our favorite. The options were amazing which not many hotels have. We had a whole IHOP breakfast at the hotel. Checkout was very easy. And the rooms were amazing, clean and to see regular shampoo and conditioner in the shower made feel like I was at home. We will be going back.
Stayed 1 night in Jun 2023
Response from Erika K. on 23 Jun 2023
Hi Monserrat,Thank you so much for your kind review about your most recent stay with us at the Holiday Inn Express & Suites East End. We appreciate the kind feedback as we strive for a relaxing and enjoyable stay for each guest. We look forward to welcoming you back soon!

8/10 Good

Travis

Stayed 1 night in Jun 2023
Response from Erika K. on 12 Jun 2023
Hi Travis,Thank you for staying with us at the Holiday Inn Express and Suites East End. We appreciate the kind feedback and look forward to welcoming you back soon!