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Reviews

4.2 / 5Very Good
1,739 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Business Services
  • Bar

Map

What's nearby

  • Popular Location
    Kensington Palace
    15 min walk
  • Popular Location
    Hyde Park
    16 min walk
  • Restaurant
    Cous Cous Cafe
    1 min walk
  • Restaurant
    The Prince Alfred
    2 min walk
  • Airport
    London (LHR-Heathrow)
    34 min drive

Book online or call:

+64 9913 4658

Your dates need to occur after 2020-01-24. Try updating your dates to see prices for your trip.

    About this area

    London

    Located in London's London City Centre neighbourhood, Phoenix Hotel is near a metro station. Kensington High Street and Park Lane are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium, or consider Piccadilly Theatre for a night out. Our guests appreciate the hotel's location for the sightseeing.

    Popular Location

    What's nearby

    • Kensington Palace - 15 min walk
    • Hyde Park - 16 min walk
    • Marble Arch - 4 min drive
    • Royal Albert Hall - 4 min drive
    • Natural History Museum - 4 min drive

    Getting around

    • Bayswater Underground Station - 3 min walk
    • London Paddington Station - 15 min walk
    • London (LHR-Heathrow) - 35 min drive

    Restaurants

    • Cous Cous Cafe - 1 min walk
    • The Prince Alfred - 2 min walk
    • Pret A Manger - 2 min walk
    • Gold Mine - 2 min walk
    • Santorini Restaurant - 2 min walk

    About this property

    Phoenix Hotel

    This smoke-free hotel features a bar/lounge, coffee/tea in a common area and a meeting room. Free continental breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 125 rooms provide complimentary wireless Internet access, coffee/tea makers and TVs. Hairdryers, safes and showers are among the other amenities that guests will find.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    No on-site parking available

    Food and drink

    Free continental breakfast available daily
    1 bar
    Coffee/tea in a common area

    Family friendly

    Dry-cleaning service
    Laundry facilities

    Conveniences

    Lift
    Free newspapers in reception
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English

    Business services

    1 meeting room
    Computer station

    More

    Smoke-free property
    TV in reception

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Heating

    Bathroom

    Free toiletries
    Hairdryer
    Shower

    Entertainment

    TV

    Food and drink

    Coffee/tea maker
    Electric kettle

    More

    Desk
    Iron/ironing board (on request)
    Phone
    Safe
    4.2

    Very Good

    5 - Excellent
    611
    4 - Good
    890
    3 - Okay
    197
    2 - Mediocre
    31
    1 - Poor
    10
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.0
    Amenities
    4.1
    Property condition

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities
    • Disliked: Room comfort

    Discomfort

    The bed and pillows are by far the most uncomfortable thing I ever slept on. The floors squick soo much that you can hear the top floor when ever they move around at night. Both nights my I slept less than 4 hours. Sad as the location is perfect and service is good but comfort is a scandal!

    Stayed 2 nights in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Great Location. Helpful Staff. Tiny Room

    Excellent location close to Bayswater and Queensway tube stations so easy to get around. Staff very friendly and helpful. Breakfast had gluten free cereal choices and non-dairy milk which I appreciated. My only reason for not giving this full marks was the single room was tiny. There was not enough room for a bedside table and the TV didn't swivvle so you couldn't watch it facing the tv. If I stayed here again, I would probably opt for a larger sized room.

    Stayed 5 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Clean, staff were very helpful. Close to underground, shops and many restaurants. The staff helped on many occasions (pickup parcels, and deliveries). Room was small, but did book a single and got a double bed. Will stay again.

    Stayed 6 nights in Jan. 2020

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