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Reviews of Hilton London Paddington

4 out of 5
Hilton London Paddington
146 Praed Street, Paddington, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and convenient for Paddington. The breakfast was the best hotel breakfast ive had 5*
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here and will do so again in the future. The only issue I had was with room service. I ordered a tuna sandwich with crisps. Tuna sandwich was what I expected but very few crunched crisps were poured onto my plate as if they were the bottom of the bag. I often order room service from my Hiltons but never have had this. Breakfast and dinner was amazing but I will not order room service again. It is too easy to access Paddington Station food options. Great location, great rooms!
Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1400 and our room was not ready, but we were offered an upgraded room at 30 pounds more. This seems to happen every time we visit London. I would just like to get the room I paid for a little early, without being uncharged. This seems like a coordinated strategy to extract more money from guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

DENIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel to stay with clean comfortable beds, it is also easy to get taxis and a wide range of restaurants and places nearby to eat. Convenient shopping in the station area if you need to grab any items you forgot.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jangho, Palo Alto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this beautiful luxury hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Munehiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient ! Super helpful staff and a great room
Stayed 2 nights in Mar 2024

10/10 Excellent

Samira, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for staying in London & being ably to get to London Heathrow easily with the Elizabeth Line.
Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Convenient and close to everything you would need.
Stayed 1 night in Mar 2024

8/10 Good

Velma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located by Paddington station. The staff was awesome. Will definitely return.
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the location perfect for traveling into and out of London on the Heathrow Express.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

The location was perfect for travel from LHR and throughout London. Convenient M & S and Salisbury’s To Go just steps away! Rooms spacious and clean Great service from staff. Would stay here’s
Stayed 5 nights in Feb 2024

10/10 Excellent

leslie

Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a traveler, I would have liked to be given a room earlier than I was given. Arrived late morning and could not get into our room until mid-afternoon. Greater consideration has to be given or acquire from travelers that are flying internationally to receive their rooms earlier.
Stayed 1 night in Feb 2024

8/10 Good

CLIVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that we didn't have to travel far from the train station. Having to pay for breakfast on top of what we paid for the room we did not like. It should have been included in the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Okusanya

Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 3 nights in Jan 2024

6/10 Okay

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
I usually love staying here but this time our room was so hot and just wouldn’t cool down. The AC wouldn’t work and even with the heating off and the window open the tiny bit allowed it wasn’t ‘til about 6am that it became comfortable. I did report it on checkout. Apart from a sleepless night it was a lovely stay with great food and friendly service.
Stayed 1 night in Feb 2024

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible to tubes and trains
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Access to Paddington Station a big plus.
Stayed 2 nights in Jan 2024

10/10 Excellent

Folawumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location
Stayed 1 night in Jan 2024

8/10 Good

william

Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Amenities, property conditions & facilities
Very well kept hotel. Convenient for all transport and dining options all excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
easy location when in london and good connections to Heathrow
Stayed 1 night in Jan 2024

10/10 Excellent

Gulara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Felice

Stayed 1 night in Dec 2023

2/10 Terrible

William

Disliked: Property conditions & facilities
There was no hot water on the evening I arrived. There was still no hot water on the morning I left. The phone in the room did not work so I had to go downstairs to tell the front desk about the water issue. Sad performance by a brand once internationally respected.

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed on this hotel. Service was terrible , unfriendly /rude staff. We arrived late after all the trains were cancelled with a toddler in arms and the staff just opened the door for the hotel and did not help with our bags. Baby crib did not have a mattress so they wanted my baby to sleep basically on a table. Internet never worked. The room did not have toilet paper , temperature in the hotel was very hot. Overall very poor experience
Stayed 2 nights in Jan 2024

6/10 Okay

Randall

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room condition was poor. Carpets were bare in places. Lampshades were damaged. Chairs were uncomfortable - no padding remaining. Rooms need a full renovation. Public/ common areas were excellent. Service and staff were excellent. Proximity to Paddington Station is excellent.
Stayed 4 nights in Dec 2023

10/10 Excellent

Susan, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was nice at the Paddington train station access to underground & heathrow express . They were able to get me into my room earlier than i anticipated after a overnight flight . Staff was friendly and approachable . only thing missing would have been a mini frig in the room and ice but I know they do not use this as much as us americans would stay again

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, nice and clean hotel
Very nice and spacious family room. Excellent location at Paddington station and easy to move around in London.
Stayed 2 nights in Dec 2023

4/10 Poor

Mark

Travelled with partner
Disliked: Staff & service
No in-room refrigerator as advertised. No room service even though advertised. I called for room service and no one answered, had to call front desk for ice but never delivered to room. Executive lounge closed for breakfast without notice due to staffing.
Stayed 5 nights in Dec 2023

10/10 Excellent

Waddah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
Best of the best
Stayed 1 night in Dec 2023

6/10 Okay

YIN YI

Disliked: Amenities
Facilities old and central heater not sufficient. Room heater control not functioning.
Stayed 3 nights in Nov 2023

6/10 Okay

Simon

Liked: Cleanliness
Could be better
Stayed 9 nights in Dec 2023

4/10 Poor

Sabrina

Stayed 2 nights in Dec 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Paddington station
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Paddington 26 Nov
Location is good with many nice eateries nearby and easy access to the airport but the room is pretty basic. No mini-fridge.
Stayed 5 nights in Nov 2023

8/10 Good

Piushkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instant coffee, no plug in by bedside for phones, fantastic location, clean,
Stayed 1 night in Dec 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hôtel. Great location.
Lovel hotel. Fantastic location right beside Paddington train station. Great for getting to and from Heathrow airport and around London. Breakfast was really nice. Staff very friendly. Slight hiccup with our room but we were changed to a different room and all was well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay
Hotel decor a bit tired but clean, good location right near tube and Paddington Station. Staff friendly and cooperative and Breakfast good.
Stayed 1 night in Nov 2023

10/10 Excellent

Gayle

Stayed 1 night in Nov 2023

6/10 Okay

sanjai

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023