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Reviews of Hilton London Kensington

4 out of 5
Hilton London Kensington
179-199 Holland Park Avenue, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 1008 reviews" "
Rating 8 - Good. 374 out of 1008 reviews" "
Rating 6 - Okay. 173 out of 1008 reviews" "
Rating 4 - Poor. 96 out of 1008 reviews" "
Rating 2 - Terrible. 52 out of 1008 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Perumal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are small No air condition Both room conditions are very poor Toilettes are not working Tottally rooms are poor conditions
Stayed 4 nights in Mar 2024
Response from Kathian Rigobert on 25 Mar 2024
Good Day, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideal for accessing the underground in a short walking distance. The hotel staff were friendly. The room was clean, bed very comfortable. The only downside was the bathroom. Very small and the showers water pressure was lacking and the shower head and hose suffered from leaking water.
Stayed 2 nights in Mar 2024
Response from Kathian Rigobert on 25 Mar 2024
Good Day Ruth, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

6/10 Okay

Dillon, Swindon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room was tired in need of renovation we stayed in room 1110. There was no shower gel but instead we had two shampoos and an empty bottle of conditioner in the shower. The water was running all night in the toilet which meant we were kept awake all night and the lid of the cistern had a big crack in it. Next to the fire detector the was a panel of wires with no cover which is dangerous we reported it and spoke to the duty manager and the maintenance team came and added a cover but surely this should have been noticed before any one stayed in the room. There desk chair also in the room has seen better days and needs replacing. Happy to share the photos and videos that we have. The stay easy value for money due to the room
Stayed 1 night in Mar 2024
Response from Kathian Rigobert on 20 Mar 2024
Hello Dillon,Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Communal areas are nice, great having a car park. Our room was very dated with the smallest shower room in the world!
Stayed 1 night in Mar 2024
Response from James Woodman - Director of Operations on 12 Mar 2024
Dear Sally, Thank you for your review and we are thrilled that you had a great time with us. We will take on board your feedback with regards to the shower.We look forward to welcoming you back to the hotel soon!James WoodmanDirector of Operations

10/10 Excellent

Gift

Stayed 2 nights in Mar 2024
Response from Pmahon on 7 Mar 2024
Thank you for your staying with us and your 5 star rating. We hope to welcome you back soon. Kind Regards Patricia Mahon, General Manager

8/10 Good

Amanda, Basingstoke, Hampshire

Liked: Cleanliness, property conditions & facilities
Highly recommended
Stayed 1 night in Mar 2024
Response from Pmahon on 7 Mar 2024
AmandaThank you staying with us and posting your rating. We look forward to taking care of you on future trips.Kind RegardsPatricia MahonGeneral Manager

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall an entirely outdated hotel. Bathtubs were so unusually deep it was unsafe and difficult getting in and out. I almost fell a few comes.
Stayed 6 nights in Feb 2024
Response from Kathian Rigobert on 26 Feb 2024
Hi Leslie, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

6/10 Okay

Monia

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bed wasn’t comfortable and squeaky
Stayed 2 nights in Feb 2024
Response from Kathian Rigobert on 26 Feb 2024
Good Day Monia, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

10/10 Excellent

Abass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Kathian Rigobert on 20 Feb 2024
Good Day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff ,the bed was perhaps the most comfortable ive slept in , in my many hotel stays. The breakfast spread was aslo excellent.
Stayed 1 night in Feb 2024
Response from Kathian Rigobert on 20 Feb 2024
Hello Anthony, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

10/10 Excellent

Tharshiney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay, welcoming staff! Can’t complain :)
Stayed 1 night in Feb 2024
Response from Kathian Rigobert on 19 Feb 2024
Good day, Thank you for taking the time to leave us a review we are pleased to see that we were able to meet your expectations here at Hilton London Kensington and hope to welcome you again in the not so distant future. Team Kensington

10/10 Excellent

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat in room was hard to control. otherwise, all great.
Stayed 5 nights in Feb 2024
Response from Kathian Rigobert on 12 Feb 2024
Hello Donna, Thank you for taking the time to leave us a review, we appreciate you spending time here with us a Hilton London Kensington. Every guest comment will be used as we work on improving our guest service and making sure of guest is left with the most amazing experiences. It's our hope to welcome you back with us in the not so distant future.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Great location for the Westfield shopping centre and overground and underground trains also good restaurants walking distance
Stayed 10 nights in Jan 2024
Response from Kathian Rigobert on 8 Feb 2024
Hello Paul, Thank you for taking the time to leave us a review we appreciate the fact that our location was able to meet your needs during your stay. It's our hope to be able to welcome you back in the not so distant future. Team Kensington

10/10 Excellent

Melody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was excellent right from the door!!! The rooms were super clean and nice. Awesome and delicious breakfast!!! Great housekeeping staff!!! I recommend this hotel to anyone!!!
Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 5 Feb 2024
Hello Melody, Thank you for taking the time to leave us a review we are pleased to see you were able to enjoyed your stay here with us at Kensington. Its an amazing feeling to exceed the expectations of our guest on every stay and it's our hope to welcome you here again in the not so distant future. Kind Regards Team Kensington

8/10 Good

Gloria M, Powder Springs

Liked: Cleanliness, staff & service, amenities
This was my second stay with Hilton Kensington and it was just as lovely this time. The staff really goes above and beyond for the guest. Kudos to them. The location is within easy walking distance for shopping and restaurants. On the flip side, the hotel could use a makeover.
Stayed 10 nights in Nov 2023
Response from Kathian Rigobert on 5 Feb 2024
Hello Gloria, Its always a pleasure to see our returning guest come back to us and enjoy their stay all over again. We are thankful to know we were able to exceed your expectations and it is our greatest hope to continue to do so in the near future. Kind Regards

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 nights for me and my friend to stay at to attend a concert nearby. The twin room was very spacious and modern for quite a low price than expected (compared to other hotels) and overall we had a comfortable stay. Staff were friendly and offered 2 complimentary drinks at the bar. Luckily the concert venue was a 10 minute walk away, and the underground station 5 minutes so we could easily catch the tube to travel around London. The best part? Finding out we were staying on the same floor as our favourite idols whose concert we were attending!!! Definitely would book again next time.
Stayed 2 nights in Jan 2024
Response from Kathian Rigobert on 5 Feb 2024
Hi Laura, I do remember the joy on your faces during check out when you told us how happy you were to stay in the same hotel as your favorite idols. How amazing is that !! We are glad that you enjoyed your time with us and was able to leave a review expressing that. It's our hope to continue giving you memories of a lifetime and we hope to welcome you back in the not so distant future. Kind Regards

6/10 Okay

Khalilah

Travelled with family
Liked: Cleanliness, amenities
Loved the area and the Hotel was nice, room was okay but cleaning service kept forgetting to leave towels and wash towels. But front desk was very helpful
Stayed 3 nights in Jan 2024
Response from Kathian Rigobert on 1 Feb 2024
Hello Khalilah, Thank you for taking the time to leave us a review we are pleased to see that you have enjoyed your stay with us here at Hilton London Kensington. Your feedback will help as we continue to work on improving our guest service. It's our hope to welcome you back here with us in the not so distant future. Team Kensington

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Hilton would definitely stay again.
Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 29 Jan 2024
Hello Sarah, Thank you taking the time to leave us a review we are pleased to see that you enjoy your stay here with us and hope to be able to welcome you back in the not so distant future. Team Kensington

2/10 Terrible

Ali, London

Disliked: Cleanliness, amenities, property conditions & facilities
Was incredibly shocked when I checked in and entered the room. Small and dingy! Very dated and old room - not what I was expecting at Hilton in Kensington. Probably the worst room I’ve stayed in and would rate premier inn rooms luxury in contrast. Found it so appalling that checked out after an Hour and went to a different hotel.
Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 22 Jan 2024
Hello Ali, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 Excellent

Will

Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 22 Jan 2024
Hello Will,Thank you taking the time out of your day to leave us a review we are happy to hear that you enjoyed most of your stay at Kensington. More than anything we hope to continue improving on our guest services in order to better assist you. Its our hope to welcome you back in the not so distant future. Team Kensington

10/10 Excellent

Alistair

Stayed 2 nights in Jan 2024
Response from Kathian Rigobert on 22 Jan 2024
Hello Alistair, Thank you for taking the time to leave us a review we are happy to hear you enjoyed your stay with us here at Hilton London Kensington. We hope to be able to welcome you back in the not so distant future. Team Kensington

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean rooms excellent breakfast.
Stayed 3 nights in Jan 2024
Response from Kathian Rigobert on 19 Jan 2024
Hello Adrian, Thank you for leaving us a review and highlighting all the good in regards to your stay. We hope to welcome you back in the not so distant future. Team Kensington

6/10 Okay

Cynthia

Business traveller
Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 19 Jan 2024
Hello Cynthia, Thank you for taking the time to leave us a review we are happy to hear you enjoying your stay with us and would love to welcome you back in the not so distant future. Team Kensington

2/10 Terrible

sanjiv

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kathian Rigobert on 19 Jan 2024
Hello Sanjiv, Thank for taking the time to leave us a review we are sorry to hear at this time we were unable to exceed your expectation we hope to be able to welcome you back in the not so distant future. Team Kensington

8/10 Good

Deborah

Great area for visiting Local attractions
Stayed 1 night in Nov 2023
Response from Kathian Rigobert on 19 Jan 2024
Good Day, Thank you for letting us know that you enjoyed your stay with us here at Kensington we hope to continue improving our service and welcoming you back in the not so distant future. Team Kensington

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from P on 9 Jan 2024
MassimoThank you for your 10/10 rating which we were delighted to receive. We hope to take care of you on future trips.Kind RegardsTeam Kensington

4/10 Poor

Tiffany

Travelled with family
The property is very outdated and looks nothing like the pictures that are posted online. The room was extremely hot and the bed was uncomfortable (felt like I was sleeping on my dorm bed back on college). The front desk staff is amazing. The bar area employees were hit or miss depending on what day/time you were there.
Stayed 4 nights in Dec 2023
Response from p on 9 Jan 2024
TiffanyThank you for posting your review. I am sorry that you were disappointed your stay. We will address the points you have raised. Please do let us know when you have next reserved a room so that we can ensure you are well looked after.Kind RegardsTeam Kensington

6/10 Okay

Julian

Stayed 1 night in Dec 2023
Response from p on 9 Jan 2024
JulianThank you rating, it is very much appreciated. We hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from p on 9 Jan 2024
PaulThank you, delighted with your 10/10 rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

6/10 Okay

Ian

Travelled with family
Location, location, location … nothing else.
Hard beds. Broken toilet seat. Old fashioned bathroom. Only positive is the location.
Stayed 2 nights in Dec 2023
Response from p on 9 Jan 2024
Thank you for posting your review. I am sorry that you were disappointed your stay. Please do let us know when you have next reserved a room so that we can ensure you are well looked after.Kind RegardsTeam Kensington

8/10 Good

Hong Seong Alvin, Singapore

Liked: Cleanliness, staff & service
Great location and convenience for transportation and shopping but rooms and amenities are showing its age.
Stayed 2 nights in Dec 2023
Response from p on 9 Jan 2024
Thank you for your review and for staying with us, it is great to read that overall you enjoyed your stay. We appreciate your comments on the room and we do have an ongoing program in place.We look forward to welcome you back in the future.Kind RegardsTeam Kensington

8/10 Good

Hong Seong Alvin, Singapore

Stayed 1 night in Dec 2023
Response from p on 9 Jan 2024
Thank you your rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

4/10 Poor

Gareth

Stayed 3 nights in Dec 2023
Response from P on 9 Jan 2024
GarethThank you for your rating, do let us know when you have next reserved a room so we can ensure you are well looked after.Kind RegardsTeam Kensington

8/10 Good

Joana

Stayed 1 night in Dec 2023
Response from p on 9 Jan 2024
JoanaThank you for taking the time to share your rating. We hope to welcome you back soon.Kind RegardsTeam Kensington

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from p on 9 Jan 2024
DanielThank you for your rating, we hope to welcome you back on future trips.Kind RegardsTeam Kensington

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from P on 9 Jan 2024
Thank you for your 10/10 rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

4/10 Poor

Blu-Amari

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from P on 9 Jan 2024
Thank you for you rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from P on 9 Jan 2024
SusanThank you so much for your 5/5 rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 Excellent

Jerry

Stayed 4 nights in Nov 2023
Response from Patricia on 7 Dec 2023
Thank you for your review, we hope to welcome you back soon.Kind RegardsTeam Kensington

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Patricia on 7 Dec 2023
Thank you for your review, we hope to welcome you back soon.Kind RegardsTeam Kensington

6/10 Okay

Georgina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff and breakfast were great. The rooms were a little outdated but still good. Unfortunately, the room had very thin walls and windows meaning you can hear everything in the rooms next to you. For this, I would not recommend this hotel as we were unable to fall asleep until 1am.
Stayed 2 nights in Dec 2023
Response from Patricia on 7 Dec 2023
Thank you so much for your review, I am so happy to read that you enjoyed your time with us and I am sorry to read that you were disturbed by noise. Do let me know when you have next reserved so that we can ensure that you are well looked after.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

Dekha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Patricia on 7 Dec 2023
Thank you for your 10/10 rating. We hope to welcome you back soon.Kind RegardsTeam Kensington

6/10 Okay

Nigel

Travelled with partner
Liked: Cleanliness, staff & service
Handy for rail & underground stations
Stayed 1 night in Nov 2023
Response from Patricia on 7 Dec 2023
Thank you for your review, delighted that the location worked well for you.We hope to welcome you back soon.Kind RegardsTeam Kensington

8/10 Good

Amy

Travelled with group
The towels had long black hairs on them. The bed was like wood to lie on, every time you moved it made loud noises and the sheets were hard and old. The shower was dirty. Tiles falling of by the shower panel Dirty carpet
Stayed 1 night in Nov 2023
Response from Patricia on 7 Dec 2023
Thank you for posting your review. I am sorry that you were disappointed your stay. Please do let me know when you have next reserved a room so that I can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of the beds was great.
Stayed 1 night in Nov 2023
Response from Patricia on 24 Nov 2023
AlisonThank you for your rating, delighted you had a great sleep. We hope to welcome you back soon.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

Abdiaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from P on 24 Nov 2023
Thank you so much for your rating, we hope to welcome you back soon.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

Dawed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Lovely weekend away as a couple, great base for exploring London
Stayed 2 nights in Oct 2023
Response from Patricia on 7 Nov 2023
DawedThank you for taking the time out to share your experience, it is very rewarding to read and I have shared it with our team. We look forward to welcoming you back on future visits.Kind RegardsPatricia MahonGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Average stay
I assumed when booking a Hilton it would be a reliable place to stay in terms of the hotel being spacious, modern, clean etc. I have to say I was quite disappointed as this hotel is very dated. The rooms are extremely tight for space, the bed so squeaky, and a very small bathroom. We also had problems with the lifts almost everyday. I wouldn't really recommend staying here for £150 a night. If I booked again I would've chosen a premier inn, knowing that the bed is comfy and the room is spacious enough, and it is more modern. The hotel is in definite need of a refurb.
Stayed 2 nights in Nov 2023
Response from Patricia on 6 Nov 2023
Thank you for your review and I am so sorry that we have let you down on this occasion and we have reviewed your comments with our team. I do hope that we will have an opportunity to welcome you back.Do let me know when you have next booked a stay so we can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

David

Stayed 4 nights in Nov 2023
Response from Patricia on 6 Nov 2023
Thank you for your 10/10 rating, we hope to welcome you back soon.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

blake

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. All staff went above and beyond to make our stay comfortable. Will definitely be coming back
Stayed 1 night in Nov 2023
Response from Patricia on 3 Nov 2023
Thank you for sharing your experience, we are all delighted to read your comments. We look forward to taking care of you on future visits.Kind RegardsTeam Kensington