Front of property

Reviews of Grange Portland

4 out of 5
Grange Portland
31-32 Bedford Place, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 197 reviews" "
Rating 8 - Good. 75 out of 197 reviews" "
Rating 6 - Okay. 33 out of 197 reviews" "
Rating 4 - Poor. 13 out of 197 reviews" "
Rating 2 - Terrible. 5 out of 197 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for hotel in this location. Housekeeping was very responsive - especially the day I did not go out until after 3pm. Quite old fashioned decor but huge bed - and the room was clean and comfortable.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 26 Mar 2024
Dear Carole, thank you for taking the time to review your recent stay. We are delighted you enjoyed your visit and we hope to welcome you back again.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, professionally run little hotel. Steps away from the British Museum. Within walking distance of so many more sites worth seeing. Staff was always courteous and friendly. Would stay here again.
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on 16 Mar 2024
Dear Walter, thank you for this positive feedback. We are delighted to hear you enjoyed your stay with us. We hope we have the opportunity to welcome you back again.

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were put in the “deluxe suite” with kitchenette in the basement of the hotel. The tv did not work, the stairs to get to our room were steep with no handrails and there was no plug to take a bath. The carpet and walls were worn and stained. The kitchenette was a tiny sink and small microwave. Very disappointing!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 10 Mar 2024
Dear Diana, we are sorry to hear you were unsatified with your recent stay and the facilities.We aim to provide a clean, comfortable and enjoyable stay for all guests and we are sorry to hear we did not live up to your expectations.Your comments have been shared with our operations team. We use all feedback to help us to improve where we can.We hope we have the opportunity in the future to welcome you back and provide a better stay experience.

6/10 Okay

Bola

Business traveller
Liked: Cleanliness, amenities
The property is very comfortable and spacious but dated.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 28 Feb 2024
Dear Bola, thank you for your valued feedback. We are glad you were comfortable and we hope to welcome you back again.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Very large and comfortable room, particularly by London standards. Location perfectly centered between Bloomsbury Square and Russell Square. Easy walk to Bloomsbury, Covent Garden, Kings Cross, Fitzrovia, and even Leicester Square (in decent weather).
Stayed 4 nights in Jan 2024
Response from Guest Relations Manager on 7 Feb 2024
Dear Lee, thank you for taking the time to review your stay with us. We are delighted you enjoyed your stay.We hope we have the pleasure of serving you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room great location great price
Stayed 3 nights in Nov 2023

4/10 Poor

Dheeraj, Bromyard

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Complicated - the hotel is basically multiple buildings and it’s time-consuming and confusing. I went to the Portland and was told I had to check in in the Clarendon. Then it turned out I was staying in the Clarendon. Breakfast (which I paid for) started so late (0800) that I couldn’t take it. No discount though. They said they’d leave me a ‘bag of fruit’ at reception the next morning. That never materialised. The room was a lovely size for central London but it was tired with peeling paint and wallpaper, fraying on the bedstead etc. There were no coffee making facilities or iron/ironing board in the room. Not good value at all for £203 a night.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 14 Nov 2023
Dear Dheeraj, Thank you for taking the time to review your recent visit.We are sorry you did not have an enjoyable stay. We will use your feedback in our ongoing improvements for future stays.

10/10 Excellent

Pia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely London accommodation!
Very kind, thoughtful , accommodating and helpful staff. Excellent buffet breakfast. Vast choice. High quality offerings with fruit cheeses eggs and even gluten free options. Very good coffee. Great neighborhood. Close to public transit. Close to ymca for fitness. I would definitely recommend and stay there again as well.
Stayed 5 nights in Oct 2023
Response from Guest Relations Manager on 2 Nov 2023
Dear Pia, thank you for this 10/10 score following your recent stay. We are so delighted to hear how much you enjoyed your visit. Thank you so much for the kind words about our team, it is greatly appreciated.We look-forward to serving you again soon.

8/10 Good

Suddhasil

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 12 Nov 2023
Dear Suddhasil, thank you scoring us following your recent stay.We hope to welcome you back again.

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and the Hotel was happy to store our luggafe after our 9 day cruise nin the UK. The staff was superb! Friendly and quite helpfgul. The Hotel was immaculate and was quite a gargain when compared to the London area. We would be Happy to stay again in the future
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 18 Oct 2023
Dear Anthony, thank you so much for taking the time to share your recent expereince with us. It is truly heartwarming to recieve such kind feedback about our team. We hope we have the pleasure to serve you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
The stay and the room itself were good. The staff was also good. We found the location to be very good. We didn't know that it didn't have a/c, but that may be an England vs Canada thing. Also, the site said there were 'laundry facilities', but they had none. Fortunately, the Boswell laundromat was only 5 minutes walk away.
Stayed 5 nights in Sep 2023
Response from Guest Relations Manager on 18 Sept 2023
Dear Guest, thank you for your feedback. We are glad you enjoyed your stay. In the UK if a hotel has AC it will be listed in the facilites, we only provide fans for guests comfort. There is a laundry facility available. This is where you complete the form found in the desk drawer, place the laundry in the bag provided and leave it at reception. It is then collected in the morning and returned later that day. The charges are added to your room bill. We hope we can welcome you back again.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 1 Aug 2023
Dear Sharon, thanks for taking the time to review your stay. We are so happy you enjoyed your visit and we hope to welcome you back again

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very cute boutique hotel in a very handy area close to everything. Under renovatiins outside which meant workers right outside our window at 7am. Had to have windows open as no air conditioning and it was mid-20s outside. A small fan does not help. The backyard space was a mess but could be a very cute place to sit and have a coffee. The staff was lovely, everyone from front desk to cleaning staff.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 24 Jul 2023
Dear Angela, thanks for the feedback, we appreciate it.The hotel has scafolding up but there is no current building works at the hotel, that is from another building and general construction work is only allowerd to start from 8am. We are working to make the gardens a more relaxing space for guests to use:)

2/10 Terrible

jennifer

Stayed 2 nights in May 2022

8/10 Good

Shane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Customer service was excellent. Room in need of updating as clear signs of wear and tear. Sheets and towels were clean, but the parts of room were caked in dust in all the grooves on every unit.
Stayed 1 night in Apr 2022
Response from Grange Portland Hotel on 27 Apr 2022
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went went way beyond our stay… Thank you!
Stayed 3 nights in Mar 2022
Response from Grange Portland Hotel on 19 Apr 2022
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious room, great location
Stayed 1 night in Feb 2022
Response from Guest Service Manager on 16 Feb 2022
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and quiet
Very spacious room and a quiet street. Very happy
Stayed 1 night in May 2021
Response from VH on 24 May 2021
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the centre of London at affordable prices
I was pleasantly surprised with the size of the room - it was the suite with the little kitchenette. The windows opened over the garden, it was so nice to hear the sound of the birds singing. The bed was firm but comfortable. There was lots of tea (including herbal), coffee, and milk available. Plus a small microwave if needed. The bathroom was large and the water hot with a powerful shower. There were enough towels. The toiletries were particularly nice. They smelt expensive. The staff on reception both when I arrived and the next morning when I left could not have been nicer. And what a surprise... they gave me a complimentary breakfast! It was packed in a bag for collection in reception - juice, fruit, vegetarian sandwich (non-veg was available), yoghurt. I think this is a great find for central London. The location is quiet yet close to Covent Garden and all amenities. I would definitely recommend this gem.
Stayed 1 night in May 2021
Response from VH on 11 May 2021
Dear Susan, Thank you for your feedback, we really appreciate it. Best regards, Management

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Bloomsbury London
Really lovely hotel with fantastic staff who went out of their way to make sure I had an amazing three-night stay. Beautiful garden, so quiet and relaxing. My bed was so comfortable. My room was so quiet. The food was excellent. Will definitely stay again plus the location is sensational.
The lovely garden.
Stayed 3 nights in Apr 2021
Response from Grange Portland Hotel on 18 Nov 2021
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, room comfort
The London Inferno
Welcome to the Inferno. This four star hotel in the centre of London has no air conditioning. I repeat, this hotel has no air conditioning. We stayed there in the middle of a heatwave. I leave the rest to your imagination. Other concerns. The hotel, which might be mistaken for a small independent, is in fact part of a chain. Our original booking was changed at short notice when we were not in position to seek a reasonably priced alternative. We were promised, among other things a complimentary bottle of wine by way of compensation. This did not materialise. Altogether shoddy treatment and an unbearably uncomfortable couple of days.
Stayed 2 nights in Aug 2020
Response from Grange Hotels on 29 Sept 2020
Thank you for taking the time to share your experience of Grange Portland Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Rooms
Very nice hotel with spacious rooms which are very well furnished. The front door to the property is kept locked at all times which means that the hotel receptionist opens the door for you. The only minor gripes I had about the hotel was that breakfast was at a neighbouring sister hotel (only a couple of doors down) and the TV set in my room was quite dated with poor picture quality. Other than that the hotel is in a great location and I would certainly stay here again.
Stayed 3 nights in Mar 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room and friendly staff, basic but good.
Hotel was lovely and well situated to the event I was attending, clean room and friendly staff
Stayed 1 night in Mar 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice decor, clean and quick check in. Would definitely stay here again.
Stayed 1 night in Mar 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Anon, Bedfordshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, comfortable and good value for money
Stayed 1 night in Feb 2020
Response from Grange Portland Hotel on 10 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value in central London. Room was large with everything we needed after a night out.
Stayed 1 night in Jan 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Ronan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close and convenient for getting to lots of the London attractions but in a nice quiet road away from the hustle and bustle of London
Stayed 3 nights in Jan 2020
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Good value for money Clean and comfortable rooms Helpful staff
Stayed 2 nights in Dec 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grange Portland - Business travel
Nice room and bed, good bathroom facilities and great TV and WiFi available. Nowhere comfortable to sit, though. I had a job meeting the next day and there was no place for me to sit and work or instead watch tv. The chair in the room was completely collapsed, it gave me back pain just by sitting in it. Friendly staff
Stayed 1 night in Nov 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thank you for taking the time to share your experience of Grange Portland Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

8/10 Good

MiddleAgedWoman, UpstateNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is tucked away on a relatively quiet street in the midst of a very large, bustling city. The hotel is very close to the British Museum, a wide range of moderate and inexpensive restaurants, and at least two underground stations. The room was quiet and clean. The request for 1 twin bed resulted in a double bed with a firm mattress and lots of pillows. The room had a kitchenette (microwave oven, small fridge, small sink, electric water kettle) supplied with tea and coffee packets and Bisoff cookies -- very welcome after a long day on our feet. The bathroom was narrow but well supplied, clean and bright. One potential downside is using the shower or tub requires carefully stepping over the tub's very high side; with polished floor tiles and no wall mounted grab bars, this might be a risk for some. Meals are served next door at one of the "sister" hotels, which requires stepping outside. The hotel has an elevator. Check in was slow due to a computer issue and a staff trainee, however that was not indicative of the rest of the stay. I would stay here again.
Stayed 5 nights in Oct 2019
Response from Grange Guest Relations Team on 30 Oct 2019
Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Grange Portland Hotel. It is great to hear you enjoyed all the benefits of our superb location and room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to the hotel again in the future. Kind Regards Grange Guest Relations Team

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and great service
Stayed 1 night in Oct 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

MARGARET

Liked: Cleanliness, property conditions & facilities
Great for Museum addicts.
Small hotel, close to British Museum. breakfast good, but in adjoining hotel a little inconvenient. Staff pleasant and helpful. Interesting décor, clean but disorganized. Posted lost property very promptly and efficiently. Thanks!
Stayed 2 nights in Aug 2019
Response from Grange Guest Relations Team on 4 Sept 2019
Dear Guest, Thank you for sharing your wonderful experience at Grange Portland Hotel London, we are delighted to hear that you enjoyed your stay very much. It is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again. Kind Regards Grange Guest Relations Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great friendly service. Great WiFi. Good continental breakfast, although you have to leave the hotel and walk about 20 yards to the hotel next door for breakfast. Not too keen on the pillow but that is purely a personal preference
Stayed 3 nights in Jul 2019
Response from Grange Guest Relations Team on 12 Aug 2019
Dear Guest, Thank you for your kind words after your recent stay at our Grange Portland Hotel. We are very happy to hear that you enjoyed your days with us and would be happy to welcome you to our hotel soon again! Kind Regards Grange Guest Relations Team

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Nice clean hotel, dated but great!
Lovely greeting from staff, they were so friendly. The hotel is a little bit dated inside, but to be fair, that's reflected in the price. Our room stank of cigarette smoke and it took 2 days of opening the window and an air freshener by the cleaning lady to get rid of it. I would avoid basement room if you can because you are literally at street level and hear everything. I would definately return though.
Stayed 2 nights in Jul 2019
Response from Grange Guest Relations Team on 12 Aug 2019
Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Grange Portland Hotel. We are delighted that you enjoyed your stay overall and the thank you for your additional which have been shared with our Hotel Manager, and have been reviewed by Housekeeping Teams, who will be addressing the issues you have experienced. We apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion when we hope that you will be fully satisfied. Kind Regards Grange Guest Relations Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading and unscrupulous in need of renovation
For 4 stars hotel the place is run down Curtains and bedspread ripped floors creaking inside and out window frames shaking in the wind shower broken can’t get in and out without endangering your life 4 appliances give relentless heat in the room with only a fan to cool opening a window was suggested to me but on the 1 st floor- not safe
Stayed 1 night in Jun 2019
Response from Grange Guest Relations Team on 12 Jun 2019
Dear Guest, Thank you for taking the time to post a detailed review of your stay at Grange Portland Hotel London. I am deeply disappointed to read your feedback, and apologise that we have failed to exceed your expectations in a number of instances. Your comments have been shared with our Hotel Manager to address and monitor internally to ensure that the high standards of facilities and services are maintained and improved. We hope that you will consider staying at one of our other hotels on a future occasion. Kind Regards Grange Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and helpful. Location is close to important venues and can be accessed from different directions.
Stayed 6 nights in Mar 2019
Response from Grange Guest Relations Team on 18 Mar 2019
Dear Guest, Thank you for sharing your wonderful experience at Grange Portland Hotel London, we are delighted to hear that you enjoyed your stay very much. It is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again. Kind Regards Grange Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Other than room being overly hot ,was ok Synthetic pillow fill did not help
Stayed 1 night in Nov 2018
Response from Grange Hotels Marketing Team on 12 Nov 2018
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Portland Hotel.We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion or in one of our other hotels when we hope that you will be fully satisfied.

8/10 Good

Farooq

Liked: Cleanliness, staff & service, room comfort
Great for a business trip - fantastic location
I love the location, staff were polite and professional, room was nice size but not the usual high standard one expects with the Grange hotels. Very Limited night time room service menu but all else was great
Stayed 1 night in Oct 2018
Response from Grange Hotels Marketing Team on 18 Oct 2018
Dear Guest, Thank you for your glowing review of Grange Portland Hotel. It is super to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team

8/10 Good

Erika

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2018
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

Gary, Essex

Liked: Staff & service
Good location, nice staff but bathroom not in a good state. More like a 3 star hotel.
Stayed 1 night in May 2018
Response from Grange Hotels Marketing Team on 14 May 2018
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Portland Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion when we hope that you will be fully satisfied. Kind Regards Grange Hotels Marketing Team

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Location is everything.
Very convenient to British Museum & Underground station [Russell Square].
Response from Grange Hotels Marketing Team on 16 Apr 2018
Dear Guest, Thank you for your glowing review of Grange Portland Hotel. It is super to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Grange Portland Hotel on 5 Aug 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.