Exterior

Reviews of Best Western Plus Stoneridge Inn & Conference Centre

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are all fantastic! Friendly, welcoming and take great pride in customer service! This place is a hidden gem!
Stayed 1 night in Apr 2024
Response from Abhishek on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem! Clean and well maintained and the restaurant was absolutely amazing!
Stayed 1 night in Apr 2024
Response from Abhishek on 13 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too close to highway
Stayed 1 night in Apr 2024
Response from Abhishek Rane on 9 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Mike

Would stay at this property again ,very nice.
Stayed 2 nights in Apr 2024
Response from Abhishek Rane on 9 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Natilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, and cozy, quiet rooms.
Stayed 2 nights in Apr 2024
Response from Abhishek Rane on 9 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Mar 2024
Response from Stephanie Dyck on 6 Apr 2024
Thank you so much for taking the time to provide us with your feedback, Stephen. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Late arrival and nothing close by for food options
Stayed 1 night in Apr 2024
Response from Stephanie Dyck on 2 Apr 2024
Thank you so much for taking the time to provide us with your feedback, Debra. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Cheryl, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Dyck on 6 Apr 2024
Thank you so much for taking the time to provide us with your feedback, Cheryl. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located.
Stayed 1 night in Mar 2024
Response from Stephanie Dyck on 3 Apr 2024
Thank you so much for taking the time to provide us with your feedback, Christopher. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Suzanne, Wallaceburg Ont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, great staff
Stayed 1 night in Mar 2024
Response from Stephanie Dyck on 26 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Suzanne. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not receive the VIP $10 food & beverage credit from the hotel. Got ill from the shrimp I ate for dinner at the restaurant.
Response from Abhishek Rane on 28 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are genuinely sorry to learn about the oversight concerning the Expedia VIP 10 food and beverage credit that was not extended to you, as well as the unfortunate experience you had with your meal at our restaurant. Your comfort and satisfaction are paramount to us, and we regret any inconvenience these issues may have caused you.To rectify the oversight regarding the VIP benefits, we are crediting your account with 4,000 Best Western Rewards points, equivalent to 20. These points are immediately available and can be applied towards future reservations at any Best Western hotel worldwide, in conjunction with your current accumulated points. We hope this gesture demonstrates our commitment to your satisfaction and our appreciation for choosing to stay with us.Regarding your dining experience, we take food safety and guest well-being very seriously. We have initiated a thorough investigation with our kitchen team to understand what might have gone wrong and looks like yours was an isolated incident. Should you wish to discuss your experience further or have any additional feedback or needs, please do not hesitate to contact us directly. Your insights are invaluable in our ongoing efforts to enhance our service quality and guest experience.We look forward to welcoming you back in the future, aiming to exceed your expectations and provide a truly exceptional stay.

10/10 Excellent

Natilie

Stayed 2 nights in Mar 2024
Response from Abhishek on 13 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Jack

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service from the staff was exceptional. Room, however , was not properly cleaned. There were tiny ants around a small bit of cracker on the floor which was not cleaned up before our arrival. Staff relocated us.
Stayed 1 night in Mar 2024
Response from Abhishek Rane on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased that you enjoyed your breakfast experience. We do rotate the breakfast offerings given that we have a lot of regular guests that stay with us. Bacon is certainly part of that rotation. We get great compliments on it. We are sorry that you didn’t have an opportunity to taste it on this visit. We are so sorry for any inconvenience caused by the presence of ants, due to a piece of cracker being left behind after the cleaning process. Please be assured that we take the cleanliness of our facilities very seriously, and this incident has been brought to the attention of our housekeeping team to improve on their cleaning procedures and final inspection process. It is clear in this instance that we missed this detail, and for that, we sincerely apologize.We are very pleased to learn that our front desk agent was able to offer a prompt solution to ensure the rest of your stay was comfortable. Our team is committed to providing excellent customer service and addressing any issues that may arise as quickly as possible.We value your patronage and hope that you will give us another opportunity to demonstrate our commitment total comfort and satisfaction.

8/10 Good

Fion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice. Breakfast is nice and has variety. But the room is small and a little bit old, especially bathroom. The toilet and bath tube are small and dark.
Stayed 1 night in Mar 2024
Response from Steph on 11 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Best Western Plus Stoneridge in London, Ontario. We genuinely appreciate your insights, as they help us identify areas where we can improve our guest experience. Your feedback regarding the shower/tub and limited space is valuable to us as we continuously strive to improve our facilities. We do make constant small changes to our rooms based on guest feedback, and there are some renovation plans in progress with the bathrooms in particular.We’re very happy to hear that we share the same passion for food and that you had a great experience with ours! Our kitchen staff will be especially happy to read this review. Our team works very hard to create good experiences for our customers and we’re happy to hear that we hit the mark. We truly value your feedback and can assure you that we take all guest comments seriously. Guest insights are instrumental in helping us make necessary improvements to provide a more comfortable and enjoyable experience for everyone. Thank you again for taking the time to complete the survey - we appreciate your loyalty to our brand.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay with great service!
Stayed 1 night in Feb 2024
Response from Steph on 24 Feb 2024
Thank you so much for taking the time to provide us with your feedback, Joyce. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Peggy

Stayed 1 night in Feb 2024
Response from Steph on 21 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Peggy. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at the hot breakfast buffet. Lots of options and gluten free as well.
Stayed 1 night in Feb 2024
Response from Steph on 21 Feb 2024
Thank you so much for taking the time to provide us with your feedback Diane. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and that you enjoyed the complimentary hot breakfast! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Ayaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Boss Happy. Thank you guys, I appreciate you all. Job Well Done including me. TGIF
Stayed 2 nights in Feb 2024
Response from Steph on 18 Feb 2024
Thank you so much for taking the time to provide us with your feedback, Ayaki. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and we appreciate your continued visits to our property! It means the world to us that you and your boss had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts by providing this feedback. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was along our route and served us well.
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. As you mentioned, our location is conveniently off the 401, and we are happy to provide a relaxing environment for your travels. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third visit and never a disappointment.
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and we appreciate your continued visits to our property! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really comfortable and staff was friendly. Was some ladybugs in the room but other than that rooms were clean.
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. Our team takes pride in the cleanliness of our property, and we apologize for any inconvenience the ladybugs in your room presented. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed inbthe wheel chair parkingbor lackbthere of clise to main entrance and the breakfast line up was due to no clean okares available. We waited over 10 minutes for plates ti serve ourselves breakfast.
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you for taking the time to provide us with your feedback, Sherry! We understand how important it is to have a safe and accessible place to enter the building, and we are sorry to hear that you were not able to make use of the two accessible parking spaces conveniently located beside our main entrance in the front of the building. For any future visits, our guest services agents would be happy to assist you with finding a parking spot more conveniently located close to the entrance to ensure a smoother commuting experience between your vehicle and the hotel. On behalf of our team, please accept our apologies for any inconvenience the breakfast wait times had on your schedule. We do our very best to provide a smooth and efficient dining experience, and are disappointed to hear this was not the case for you. We are committed to consistently providing exceptional experiences to all our guests, and hope to provide you with a better experience the next time you visit. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Tina

Stayed 1 night in Feb 2024
Response from Steph on 21 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Tina. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

gilles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. cordial staff.
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Steph on 21 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Jason. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfiest beds
Stayed 1 night in Jan 2024
Response from Steph on 28 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Liviu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience at this hotel.
Stayed 1 night in Jan 2024
Response from Steph on 28 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Tolulope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

SEVGI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was great! No complaints. Further from downtown though if planning on going out.
Stayed 1 night in Dec 2023
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alonso greeted us and was extremely helpful. Although the hotel seems a little out of the way, it's rather nice and a hidden gem!
Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abhishek on 6 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Ruben, Ypsilanti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Abhishek on 6 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is a highlight!
Stayed 2 nights in Dec 2023
Response from Abhishek on 6 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Thank you so much for your kind words. We are very happy to hear that we share the same passion for good food! We are thrilled that you enjoyed your breakfast with us. Our Kitchen Team will be especially happy to read your review. The staff work hard to create positive experiences for our guests and we are so happy to have hit the mark for you!We look forward to welcoming you back to visit the next time. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand and hope you will choose us again the next time you visit London.

10/10 Excellent

Alma

Stayed 1 night in Dec 2023
Response from Abhishek on 6 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

4/10 Poor

Steve

Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we thank you for taking the time for the recent review. We regret that we did not deliver our usual standard of service. Our team here at Best Western Plus Stoneridge Inn & Conference Centre is committed to providing high-quality customer service to all of our guests. You rated us a 2 out of 5. If you could share more detail of your experience, it would be very useful in the follow-up with all involved. Your feedback is important to us and based on the comments we receive we are often able to implement changes that can benefit everyone in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and hope you will visit us again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Suman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Karri

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Shruti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Best Western at the 6675 Burtwistle Lane! Can’t wait to come back
Stayed 2 nights in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The area was very natural
Stayed 2 nights in Dec 2023
Response from Abhishek Rane on 5 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in and left for the night. Ask me after my stay
Stayed 1 night in Dec 2023
Response from Abhishek Rane on 5 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

8/10 Good

Ken

Liked: Staff & service, property conditions & facilities
Very comfortable rooms Staff were absolutely wonderful Although the satellite tv could be a explained and more variety But all good
Stayed 2 nights in Nov 2023
Response from Abhishek Rane on 5 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

10/10 Excellent

Uviemenaa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool
Stayed 2 nights in Nov 2023
Response from Abhishek Rane on 29 Nov 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Response from Abhishek Rane on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we thank you for taking the time for the recent review. We regret that we did not deliver our usual standard of service. Our team here at Best Western Plus Stoneridge Inn & Conference Centre is committed to providing high-quality customer service to all of our guests. You rated us a 1 out of 5. If you could share more detail of your experience, it would be very useful in the follow up with all involved. Your feedback is important to us and based on the comments we receive we are often able to implement changes that can benefit everyone in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and hope you will visit us again.

10/10 Excellent

rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice decor and a great on site restaurant.
Stayed 1 night in Nov 2023
Response from Abhishek Rane on 22 Nov 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.