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Excellent staff, very accommodating. Restaurant was amazing, I was so surprised. I would highly recommend this hotel and restaurant.
Lisa
Stayed 1 night in Apr 2024
Response from Stephanie on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. You rated us a 4 out of 5, and we would love to hear what we could improve on - this feedback is vital in ensuring we provide the best experience for everyone who visits our property. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.
Staff at this hotel are all fantastic! Friendly, welcoming and take great pride in customer service! This place is a hidden gem!
Tracey
Stayed 1 night in Apr 2024
Response from Abhishek on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.
What a little gem! Clean and well maintained and the restaurant was absolutely amazing!
Valerie
Stayed 1 night in Apr 2024
Response from Abhishek on 13 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
10/10 Excellent
Mike
8 Apr 2024
Would stay at this property again ,very nice.
Mike
Stayed 2 nights in Apr 2024
Response from Abhishek Rane on 9 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback, Stephen. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Late arrival and nothing close by for food options
Debra
Stayed 1 night in Apr 2024
Response from Stephanie Dyck on 2 Apr 2024
Thank you so much for taking the time to provide us with your feedback, Debra. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback, Cheryl. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback, Christopher. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. While we don't have many restaurants close to our property, we hope you were able to enjoy Pasto's Grill - an Italian restaurant conveniently on property and attached to the hotel. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback, Suzanne. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
6/10 Okay
Joel
Travelled with family
24 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not receive the VIP $10 food & beverage credit from the hotel. Got ill from the shrimp I ate for dinner at the restaurant.
Joel
Response from Abhishek Rane on 28 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are genuinely sorry to learn about the oversight concerning the Expedia VIP 10 food and beverage credit that was not extended to you, as well as the unfortunate experience you had with your meal at our restaurant. Your comfort and satisfaction are paramount to us, and we regret any inconvenience these issues may have caused you.To rectify the oversight regarding the VIP benefits, we are crediting your account with 4,000 Best Western Rewards points, equivalent to 20. These points are immediately available and can be applied towards future reservations at any Best Western hotel worldwide, in conjunction with your current accumulated points. We hope this gesture demonstrates our commitment to your satisfaction and our appreciation for choosing to stay with us.Regarding your dining experience, we take food safety and guest well-being very seriously. We have initiated a thorough investigation with our kitchen team to understand what might have gone wrong and looks like yours was an isolated incident. Should you wish to discuss your experience further or have any additional feedback or needs, please do not hesitate to contact us directly. Your insights are invaluable in our ongoing efforts to enhance our service quality and guest experience.We look forward to welcoming you back in the future, aiming to exceed your expectations and provide a truly exceptional stay.
10/10 Excellent
Natilie
24 Mar 2024
Natilie
Stayed 2 nights in Mar 2024
Response from Abhishek on 13 Apr 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Service from the staff was exceptional. Room, however , was not properly cleaned. There were tiny ants around a small bit of cracker on the floor which was not cleaned up before our arrival. Staff relocated us.
Jack
Stayed 1 night in Mar 2024
Response from Abhishek Rane on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased that you enjoyed your breakfast experience. We do rotate the breakfast offerings given that we have a lot of regular guests that stay with us. Bacon is certainly part of that rotation. We get great compliments on it. We are sorry that you didn’t have an opportunity to taste it on this visit. We are so sorry for any inconvenience caused by the presence of ants, due to a piece of cracker being left behind after the cleaning process. Please be assured that we take the cleanliness of our facilities very seriously, and this incident has been brought to the attention of our housekeeping team to improve on their cleaning procedures and final inspection process. It is clear in this instance that we missed this detail, and for that, we sincerely apologize.We are very pleased to learn that our front desk agent was able to offer a prompt solution to ensure the rest of your stay was comfortable. Our team is committed to providing excellent customer service and addressing any issues that may arise as quickly as possible.We value your patronage and hope that you will give us another opportunity to demonstrate our commitment total comfort and satisfaction.
The property is nice. Breakfast is nice and has variety. But the room is small and a little bit old, especially bathroom. The toilet and bath tube are small and dark.
Fion
Stayed 1 night in Mar 2024
Response from Steph on 11 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Best Western Plus Stoneridge in London, Ontario. We genuinely appreciate your insights, as they help us identify areas where we can improve our guest experience. Your feedback regarding the shower/tub and limited space is valuable to us as we continuously strive to improve our facilities. We do make constant small changes to our rooms based on guest feedback, and there are some renovation plans in progress with the bathrooms in particular.We’re very happy to hear that we share the same passion for food and that you had a great experience with ours! Our kitchen staff will be especially happy to read this review. Our team works very hard to create good experiences for our customers and we’re happy to hear that we hit the mark. We truly value your feedback and can assure you that we take all guest comments seriously. Guest insights are instrumental in helping us make necessary improvements to provide a more comfortable and enjoyable experience for everyone. Thank you again for taking the time to complete the survey - we appreciate your loyalty to our brand.
Thank you so much for taking the time to provide us with your feedback, Joyce. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
10/10 Excellent
Peggy
23 Feb 2024
Peggy
Stayed 1 night in Feb 2024
Response from Steph on 21 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Peggy. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
We were pleasantly surprised at the hot breakfast buffet. Lots of options and gluten free as well.
Diane
Stayed 1 night in Feb 2024
Response from Steph on 21 Feb 2024
Thank you so much for taking the time to provide us with your feedback Diane. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and that you enjoyed the complimentary hot breakfast! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
My Boss Happy.
Thank you guys, I appreciate you all.
Job Well Done including me.
TGIF
Ayaki
Stayed 2 nights in Feb 2024
Response from Steph on 18 Feb 2024
Thank you so much for taking the time to provide us with your feedback, Ayaki. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and we appreciate your continued visits to our property! It means the world to us that you and your boss had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts by providing this feedback. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
This hotel was along our route and served us well.
Ross
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. As you mentioned, our location is conveniently off the 401, and we are happy to provide a relaxing environment for your travels. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us, and we appreciate your continued visits to our property! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Beds were really comfortable and staff was friendly. Was some ladybugs in the room but other than that rooms were clean.
Taylor
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. Our team takes pride in the cleanliness of our property, and we apologize for any inconvenience the ladybugs in your room presented. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
I was disappointed inbthe wheel chair parkingbor lackbthere of clise to main entrance and the breakfast line up was due to no clean okares available. We waited over 10 minutes for plates ti serve ourselves
breakfast.
Sherry
Stayed 1 night in Feb 2024
Response from Steph on 14 Feb 2024
Thank you for taking the time to provide us with your feedback, Sherry! We understand how important it is to have a safe and accessible place to enter the building, and we are sorry to hear that you were not able to make use of the two accessible parking spaces conveniently located beside our main entrance in the front of the building. For any future visits, our guest services agents would be happy to assist you with finding a parking spot more conveniently located close to the entrance to ensure a smoother commuting experience between your vehicle and the hotel. On behalf of our team, please accept our apologies for any inconvenience the breakfast wait times had on your schedule. We do our very best to provide a smooth and efficient dining experience, and are disappointed to hear this was not the case for you. We are committed to consistently providing exceptional experiences to all our guests, and hope to provide you with a better experience the next time you visit. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
8/10 Good
Tina
3 Feb 2024
Tina
Stayed 1 night in Feb 2024
Response from Steph on 21 Mar 2024
Thank you so much for taking the time to provide us with your feedback, Tina. We are absolutely thrilled to hear that you had a 4 out of 5 experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. We would love to hear what areas we could improve on for future stays! Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback, Jason. We are absolutely thrilled to hear that you had a perfect experience during your stay with us and gave us such a commendable rating for service! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride. Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
10/10 Excellent
Lori
8 Jan 2024
Lori
Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
It was great! No complaints.
Further from downtown though if planning on going out.
Brittany
Stayed 1 night in Dec 2023
Response from Abhi on 21 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Alonso greeted us and was extremely helpful. Although the hotel seems a little out of the way, it's rather nice and a hidden gem!
Sarah
Stayed 1 night in Jan 2024
Response from Abhi on 21 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Thank you so much for your wonderful review of our hotel! At Best Western Plus Stoneridge Inn & Conference Centre, we work hard to offer guests the best service possible. We will make sure to share this feedback with the staff to give them the recognition that they deserve. They will be delighted to receive your comments! This certainly helps to keep everyone motivated to maintain this type of trust with our guests. We hope you will visit us again the next time you visit London, ON.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and certainly to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you for completing the survey regarding your recent stay at our property.Thank you so much for your kind words. We are very happy to hear that we share the same passion for good food! We are thrilled that you enjoyed your breakfast with us. Our Kitchen Team will be especially happy to read your review. The staff work hard to create positive experiences for our guests and we are so happy to have hit the mark for you!We look forward to welcoming you back to visit the next time. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand and hope you will choose us again the next time you visit London.
10/10 Excellent
Alma
26 Dec 2023
Alma
Stayed 1 night in Dec 2023
Response from Abhishek on 6 Jan 2024
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
4/10 Poor
Steve
25 Dec 2023
Steve
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we thank you for taking the time for the recent review. We regret that we did not deliver our usual standard of service. Our team here at Best Western Plus Stoneridge Inn & Conference Centre is committed to providing high-quality customer service to all of our guests. You rated us a 2 out of 5. If you could share more detail of your experience, it would be very useful in the follow-up with all involved. Your feedback is important to us and based on the comments we receive we are often able to implement changes that can benefit everyone in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and hope you will visit us again.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
10/10 Excellent
Karri
Business traveller
15 Dec 2023
Liked: Amenities
Karri
Stayed 1 night in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
I loved my stay at Best Western at the 6675 Burtwistle Lane! Can’t wait to come back
Shruti
Stayed 2 nights in Dec 2023
Response from Steph on 27 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.
I checked in and left for the night. Ask me after my stay
Rob
Stayed 1 night in Dec 2023
Response from Abhishek Rane on 5 Dec 2023
Thank you so much for taking the time to provide us with your feedback. We are absolutely thrilled to hear that you had a perfect experience during your stay with us! It means the world to us that you had such a positive and memorable time. We strive to provide exceptional service and create unforgettable experiences for our guests, and you truly validate our efforts. Our team works diligently to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart. Knowing that we achieved this for you fills us with immense pride.Your feedback serves as a great motivation for our entire team to continue delivering outstanding service and maintaining the highest standards. We are committed to consistently providing exceptional experiences to all our guests, and your endorsement encourages us to stay dedicated to this goal.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back soon for another amazing stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to the Best Western brand.