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Reviews of Arora Hotel Gatwick

4 out of 5
Arora Hotel Gatwick
Southgate Ave, Southgate, Crawley, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smart Very clean Tv in room huge
Stayed 1 night in Dec 2021

8/10 Good

Frederoc

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to gatwick. Perfect for one night stay. Walking distance from crawley train station
Stayed 1 night in Jan 2021

8/10 Good

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
Stayed one night on an essential business trip one day lefore lockdown 3. Very good rates. Convenient parking in basement. Excellent check in. Very good covid arrangements. Comfortable, clean room (superior double). Very good arrangements for evening food and breakfast (order then collect and eat in room). Friendly efficient staff. 100% recommend.
Stayed 1 night in Jan 2021

6/10 Okay

Geoffrey

Business traveller
Disliked: Staff & service, property conditions & facilities
Hotel good if the food and cleanliness was updated
The hotel was good but we stayed for nights and the bed wasn't changed the whole time we were there, plus the food was very limited.
Stayed 9 nights in Dec 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from the fact that I waited behind just one person who took ten minutes to complete the check in process all was very good. The room was comfortable and clean
Stayed 1 night in Oct 2020

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Kate

Business traveller
Liked: Cleanliness, staff & service, room comfort
comfortable stay
Nice hotel in Crawley close to centre + train station. Staff are friendly + rooms are comfortable with nice separate shower and bath. The hotel is a little dated and needs updating but still a pleasant stay. Shame that the hotel isn’t operating room service + room cleans at the moment.
Stayed 6 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff, Comfortable room and facilities.
Stayed 1 night in Oct 2020

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Rp, West Sussex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & quiet Nice rooms with comfortable beds
Stayed 1 night in Oct 2020

6/10 Okay

grant

Business traveller
Disliked: Property conditions & facilities
Dated hotel needs refurb
Welcome very flat from reception Decor and furniture dated Bed clothes basic
Stayed 1 night in Sep 2020

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Good vfm
5 mins walk from Crawley town centre. Good facilities, quiet room. Friendly and efficient staff. Good quality breakfast....although a bit disjointed.... different peoples breakfast in same group arriving 10 mins apart. Would stay here again.
Stayed 1 night in Sep 2020

4/10 Poor

haslet

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

jasmine key

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at a budget cost
An amazing hotel very close to public transport. The hotel is luxury at a budget cost.
Stayed 1 night in Sep 2020

8/10 Good

Richie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff could be more friendly
I know its difficult times with the changes due to covid 19 but that should not make a difference to the friendliness of the staff, which I found sadly lacking
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff - highly recommend! Also in a good location
Stayed 1 night in Aug 2020

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
Stayed 2 nights in Aug 2020

8/10 Good

Andy, Trowbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean hotel which has clearly considered its health and safety for staff and customers whilst reopening during the pandemic. Room was comfortable but a little outdated. Would return for a future visit.
Stayed 1 night in Aug 2020

4/10 Poor

David

Business traveller
Liked: Room comfort
Arora Stay
very few staff limited food and drink
Stayed 1 night in Aug 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever same standard and upgrade was a bonusbut still impressive
Stayed 1 night in Aug 2020

4/10 Poor

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little disappointed
I booked an Executive Double which should have had 2 x double beds and a double sofa bed. Got to the room and just 1 single double bed. Went back to reception and they said they that room configuration was in the west wing and the west wing was currently closed. If that was the case they shouldnt be selling those rooms. They did give us a 2nd room for free but there was 3 of us. So 2 of us still had to share a double bed. I have stayed many times and never had an issue so sure this is a one off due to Covid but still a little disappointed.
Stayed 1 night in Aug 2020

8/10 Good

Sam, Great oakley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, lovely rooms, great breakfast. Only issue was checking in as we were told we had to use the room key to use the lift and we not told that breakfast finished an hour earlier than advertised.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff were very friendly and helpful. The entrance to the hotel is stunning. The room was very outdated
Stayed 1 night in Jul 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reception Team on 18 Jul 2020
Thank you for your review!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, quiet location and less than 10 mins walk to downtown Crawley. Restaurant and bar is bit pricey for what you get. Morgans Pub needs a big makeover and new mgnt. Boring and uninviting, with mediocre food. Aside from above, we still like this hotels and always stay here when transiting few days thru Gatwick.
Stayed 2 nights in Mar 2020

10/10 Excellent

CharlieGill, Perth Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were happy to store my snow skis and boots while I went to Spain to visit my sister for week. I had asked other hotels while planning my holiday and they all refused. The hotel is a short stroll from Crawley town centre and only two stops on the train from Gatwick on arrival and an excellent shuttle service to Gatwick when checking out.
Stayed 1 night in Mar 2020

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient to public transportation. Staff are professional and friendly. Will stay there again!
Stayed 2 nights in Mar 2020

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Easy check in and friendly. Close proximity to train station.
Stayed 1 night in Mar 2020

10/10 Excellent

Richie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to hotel
Great location, friendly and efficient service. Always use this hotel when in the area.
Stayed 1 night in Mar 2020

10/10 Excellent

vindpal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brilliant
Stayed 1 night in Mar 2020

10/10 Excellent

Anna, Albany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arora was central to Crawley train stop, place was very clean with comfortable beds and excellent staff. Special shoutout to Georgiana; friendly and efficient!
Stayed 1 night in Feb 2020

6/10 Okay

Simone

Liked: Room comfort
My stay at the aura
Breakfast to expensive bacon not cooked everything was cold other wise everything else was satisfactory
Stayed 3 nights in Feb 2020

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Smart, clean and modern. Very friendly staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Second stay here, and took two nights. Took the meals in the evening. Breakfast I didn’t, no reason why not. The staff are professional and one member of reception excelled as I my contact lenses, one dropped out. The lady took time to and help with the mini bus driver to look for this. They found it!!! I cannot thank them enough.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Helpful Staff
Checked in and was put into a room that wasn’t cleaned, the next room was exactly the same with rubbish everywhere. However staff were fabulous and upgraded my room size and gave me a voucher for the bar. Very lovely people! Excellent food too
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel with very clean rooms and comfortable bed.
Stayed 1 night in Feb 2020

10/10 Excellent

Fox

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The whole process of check in and information from the staff was excellent, we were upgraded and the room was really good, we were delighted with our stay and the price was very good value for money.
Stayed 1 night in Feb 2020