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Reviews of Signature Townhouse Hyde Park

4 out of 5
Signature Townhouse Hyde Park
36 Lancaster Gate, Bayswater, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 694 reviews" "
Rating 8 - Good. 306 out of 694 reviews" "
Rating 6 - Okay. 146 out of 694 reviews" "
Rating 4 - Poor. 42 out of 694 reviews" "
Rating 2 - Terrible. 25 out of 694 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We arrived into London early morning after travelling for 24 hours with a 6 and 7 year old!! We made our way to the hotel from the airport and the staff were incredible, taking our luggage, settling us in the lobby lounge with coffee and hot chocolate. 10 minutes later they let us know that we could check in to our room (well before normal checkin time). This really made the start of our trip. We had a quad room and it was perfect for us. Enough room, comfy beds, clean and a big bathroom. Awesome location right next to Hyde park and on the tour bus route. Would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Renita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Signature Townhouse! Shruti at the front desk was most helpful! Allowed us to check in a little early and also being able to store our bags after check out was so nice! Breakfast in the morning was really good. Staff was always so friendly. Great location near Underground as well as several great restaurants. Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Awrad E A M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Stephen

Positives: Could check in a little earlier. Location. Clean enough room. Comfy bed. Negatives: Room in basement - little light. £50 held on card for security - 12days for a return (and on international card so extra fee) Paper thin walls - found out far too much about the girls' life drama next door. Room size very small. Sink blocked. Shower soap empty.
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good sized rooms and very friendly staff. Only downside was that our room was next to the lift so could hear the lift going up and down but it wasnt that loud
Stayed 2 nights in Nov 2023

10/10 Excellent

Chunjuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property - comfortable beds and quiet. Lovely staff - very helpful and the fresh fruit in rooms is a nice touch. Suhaib very helpful at reception
Stayed 2 nights in Oct 2023

6/10 Okay

J

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Got into room late at night to have the windows open and a smell of smoke in the room thinking people smoking outside have made it smell but even two days later the room still smelt. Also being first floor on the front of the hotel it was super noisy with people out the front of the hotel Room also had old clothes labels stuck quite clearly on the room so unsure how thorough the clean had been
Stayed 2 nights in Oct 2023

6/10 Okay

Steffan

Stayed 2 nights in Sep 2023

6/10 Okay

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place, but could be better
For a deluxe room the room was quite cramped with a step in the middle. The bed was not at all comfortable. The bathroom has obviously been renovated fairly recently, but the shower door was broken. One peculiarity was that there was nowhere to hang my suit. There was a hanger rail, but because the refreshments table was set up directly underneath it, there was only enough space to hang very short garments.
Stayed 1 night in May 2023

10/10 Excellent

Xiaoyuan

Stayed 1 night in Apr 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy, such good price for being center of London
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2023

2/10 Terrible

Daisy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no such a sofa bed. We got two beaten up cot beds laid on the ground. The metal frame and springs are awful, the mattress was only a few inches tall. Not enough cushion. Very uncomfortable! The room is not soundproof. You could hear people from other rooms talking. The area is nice, but be prepared to have an uncomfortable night, specially the ones on the sofa.

4/10 Poor

Mehrdad

Business traveller
Disliked: Cleanliness, room comfort
Freezing
Freezing . Had to ask for electric heaters ended with two and still the warmest place was the bathroom.
Stayed 1 night in Dec 2022

8/10 Good

Chui Wa

6/10 Okay

Wassima

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Bobbie

Liked: Cleanliness, room comfort
Cheap and cheerful great location for Hyde park
Receptionist was miserable and gave us no information on arrival. No information book in room so called reception to ask about the hotel's restaurant and bar, she said there isn't one and advised me to get food from an online food ordering service. Tried to order but a code was required which I didn't know so had to call reception again which was a job in itself as the phone in the room had no reception button on it so had to use my mobile phone and Google their number. Eventually got local food delivered to reception but not very happy as the advertised on site bar and restaurant was one of the reasons we chose to stay here. Room needs attention: chipped paint, missing bathroom tile and broken window glass. Bed was small but comfy, room was small but had everything you needed. I could hear the lift going up and down as room was very close to it but otherwise it was quiet.
Stayed 1 night in Sep 2022

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Bahjat S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay! We will be there again
It was a good stay. The location might look a bit far from the busy area on the map, but there, you can take a tram for 5 minutes to be in the crowd. So, the location is good and quiet. We had an issue in the room, but the hotel management did a professional job. They changed our room, offered us a free breakfast, and 50% off the next visit. Thanks to everyone there. Recommended.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was extremely small and made it very difficult to get dressed etc. The water also cut out mid way through a shower. Also the door key cards are somewhat unreliable at times so you need to go back down to reception to refresh the card - not ideal if you have just taken bags etc up to your floor.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER-FRIENDLY and clean!
Amazingly friendly staff that COULDN'T be more helpful! Good location, bed SOOOOOO comfortable. Only downside was no on-site parking but there is NCP 10 minute walk away
Stayed 1 night in Nov 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Miss C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Hyde Park
Extremely well situated. Nice hotel for the price and location.
Stayed 1 night in Dec 2019

10/10 Excellent

Amiena

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Clean room. Excellent location.
The staff was lovely from the start. The room was clean and comfortable. Housekeeping was super efficient. I’ll definitely stay here again.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Nothing was unique but the location was good. Service at breakfast was poor. There were not enough large plates, and the buffet layout was not efficient. I could not even lift the very large jug of milk. The wifi was disappointing. It blocked streaming services.
Stayed 1 night in Sep 2019

2/10 Terrible

Julianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!! Theft By Hotel Staff!!
My clients had two rooms at this hotel in which combined they were robbed of gold jewelry and over $2750 USD from their guest rooms by the hotel staff. Do NOT stay here!!!
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pleasant Hotel in Need of TLC
The hotel is conveniently located to bus and subway station. Public areas are nicely kept, the breakfast is buffet good, and the staff is friendly. The disappointment was the room/suite, which did not fit the need for a couple traveling with two children and needed some TLC. The entry area that contained a pull out sofa was small and dark. Once the sofa was pulled out, there was no space for anything but to pass into the second room through a hallway. The bedroom itself was spacious, the bathroom nice but mold was showing through the grout in the shower. The closet had plenty of hanging space but no shelves or drawers, so the four of us lived out of the suitcases. The carpet in the room was old and used, the floor cracked in the hall between the two rooms when walked upon. Our stay was nevertheless pleasant, as we roamed the city and minimized the time spent in the room.
Stayed 7 nights in Aug 2019

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long wait to check in. Mold in shower. Squeaking floors. Concierge on departure had very limited English skills
Stayed 1 night in Aug 2019

2/10 Terrible

Al, Sydney

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing experience Tips left for staff but room not serviced. Tips were removed by someone. ( Many guests on our tour had same problem ) Asked front desk for taxi to Buckingham Palace, private car showed up not Taxi or Uber, driver was very rude and charged double what a Black cab would charge. Breakfast not very appealinng . Lots of Cigarette butts at front of property and very unkept looking. The staff did not speak English. Suggest you give this Faulty Towers Hotel a MISS
Stayed 1 night in Aug 2019

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

jasmine key

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated
Very good
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Not worth it.
The place was just okay for the price, well not really. We did book last minute, but the amenities in the room were certainly not at the star level listed. We also had to wait to check in, room was not ready when we arrived. We forgave this as we were traveling in a busy season. However when we arrived back in the evening after being out, we had asked for ice to cool our beverages (water) since it had been quite warm for London. We were told five minutes and ice would be sent up, no ice, no call, nothing.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The hotel was ok. I think for the price, you can find better. The front desk staff were very polite and professional. However, I was very disappointed with the the cleanliness of the room. There was pink and black mold in the shower, hairs on my pillowcase and stains on the rugs. Also, be careful if you arrange service for airport transportation through the main desk. We ended up paying 30 pounds more than what we were quoted. AND, this company did NOT accept visa payment - we had to go into the airport to pull out more cash on our way out of the country. Caveat emptor.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Last minute overnight in London, basic hotel with no hotel amenities but I had a large corner room that was comfortable for the price, the location is quiet and nice, close to Lancaster Gate tube (5-10mins) reception staff are excellent, great good value base for London, didn’t have breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay and all of the staff was very friendly.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Very much enjoyed the stay.
Stayed 2 nights in May 2019

10/10 Excellent

Lahnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room was spacious, bed is a little hard but overall, excellent place to stay.
Stayed 4 nights in Apr 2019

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice breakfast though not the typical English breakfast.
Stayed 5 nights in Mar 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Robert J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Woeful service
Oh my goodness me. Welcomed us to front desk. Informed us of an upgrade. GREAT. Well, no. The hotel had NO heating IN DECEMBER and the in-room system did not work. The hotel had no HOT WATER and guests were complaining constantly on the reception phone when I went to complain. This was not rectified over two days' stay even though there were promises that it would be done and then lies that it HAD been done, when it had not. I had to have a cold shower on day 2 out of desperation. I demanded two heaters for the large room, which barely took the edge off the deep cold, even left on all night. The staff feigned concern and managers were never available. Emails to them have been ignored even to-date. I am disputing charges and cannot get a response from them about that either. The breakfast was ok. The look and furnishings were nice. Such a shame, as such potential for all kinds of reasons.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as it used to be
This is my second visit to this hotel. I had a much better experience last time I stayed here. I booked 3 club rooms for 2 nights, one for me and two for friends, same as my last booking. The room I stayed in was next to the elevator so every time you could hear the noise. On top of that there was a constant strong humming sound non stop which gave me a headache. I couldn’t sleep so I went to the reception to see what we could do. The man was kind to check for another room but the only “club” room was at the basement. On my previous stay the room had an espresso maker but now I was told it was only for the executive rooms ( the other one I booked had one). The room also needs renovation and the bathroom could be cleaner. Overall not a pleasant stay and not what I expected from a 4star hotel.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location
There was no hot water in the shower so this was fixed, and then the next day the water was cold again. The location of the hotel we good, and staff very friendly.
Stayed 2 nights in Dec 2018