Apartments in Lo de Marcos

"The Expedia rep was NOT helpful for us when we had an issue. However the hotel staff were amazing. The buffet was our favourite place to eat"

"This is the 3rd Secrets in Mexico I've stayed and unfortunately would rank it the lowest. The people/staff are great - zero complaints there. The spa was also amazing - we did a couples massage with the hydrotherapy water journey. I just think the layout of the resort is not ideal with the elevator situation and everything was so spread out. It took 4 days to understand where to go and then it was time to leave. I also didn't find the food/restaurants to be all that good."

"Yes "

"The renovation is fantastic....food is fresh and so much variety. The beach was excellent for catching waves as it is shallow sandy bottom for quite a ways. Walking distance to Bucerias and the nightly shows were great, especially the Riu party which was the best music and costumes and dancers I have experienced in Mexico. This trip solidified my interest in only using Riu properties. Clean and professional."

"Everything was amazing other than our check in experience!! It took over 2 hours and Alejandra was not helpful at all, she had a MAJOR SUPERIORITY ATTITUDE for such a young inexperienced person! We’ve stayed here at this exact Riu 5 times now and this was our first really bad experience!! Not Nice at all!! Also the rooms were so-So!! Average, not impressive at all. We stayed at the the Riu Vallarta and Veronica the manager there was way more accommodating than the manager at the Pacífico Palace!! We upgraded our room and ended up having a suite which was originally advertised on Agoda which we thought we were getting but, once again didn’t receive what we booked!! Hence we paid an extra 500$ Canadian for the room we thought we were getting and were supposed to get through Agoda!! We will be taking this up with Agoda once we return to Vancouver, Canada. All in all Riu needs to upgrade their management staff!! I asked to talk to the GM and they sent some useless person called Elvira to help and she did basically nothing!! Again had a horrible attitude!! They would never last in Canada in this field!!"

"Extremely friendly staff, especially Angel at Andrea restaurant and Ernesto at the pool!"

"Good drinks"

"Had a wonderful time everything was great"

"My stay at the hotel was very good; it's a family-friendly hotel, ideal for relaxing and enjoying the beach and Mexican food."