On the beach

Reviews of Ona Cala Pi Club

Ona Cala Pi Club
Urbanizacion Torre Cala Pi, 7, Llucmajor, Mallorca

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 535 reviews" "
Rating 8 - Good. 243 out of 535 reviews" "
Rating 6 - Okay. 63 out of 535 reviews" "
Rating 4 - Poor. 13 out of 535 reviews" "
Rating 2 - Terrible. 6 out of 535 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness
Great Location , Great Staff.
Amazing location. 2 minites walk from the beach. Very attentive staff who are keen to ensure you have a great stay and lots of opportunities to get involved with different activites throughout the day/evening both kid and adult freindly. Bus access very easy to all parts of the island. Airport transfer very helpful both ways.
Stayed 9 nights in Aug 2023
Response from Ona Cala Pi Club Aparthotel on 31 Aug 2023
Hello James, Your positive review really made our day We appreciate it!We're thrilled to know that you loved our amazing location, just a short walk from the beach, and that our attentive staff made your stay even better. It's great to hear that you found the bus access convenient and our airport transfer helpful. We're also glad that you enjoyed the various activities we offer for both kids and adults.It would be great to welcome you back.All the best,Ona Cala Pi Club Aparthotel

10/10 Excellent

Elvin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from recepción on 28 Aug 2023
Hola Elvin,¡Nos encanta leer opiniones como la tuya! Nuestro máximo objetivo es vuestro bienestar. Nos alegra ver que tu escapada fue genial y que volverías con nosotros, no hay mayor satisfacción que saber que hemos conseguido lo que buscábamos :)Un saludo, deseamos verte prontoOna Cala Pi ClubGuest Experience Ona Hotels

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, room comfort
Such a great place and the receptionist Maria was amazing providing all the information we needed in regards with trips , restaurants and all the support we needed. The food was great too at restaurant. I would definitely come back here .
Stayed 5 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
Hello Elena!Thank you very much for your review, we are delighted to know that you enjoyed your stay. We strive every day to provide the best service to our guests, and we are very happy to know that we have fulfilled it with you.We hope to welcome you again. Greetings!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelent
Stayed 1 night in Jul 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
¡Hola Juan!Muchas gracias por tu reseña. Saber que nuestros huéspedes han pasado una estadía maravillosa con nosotros nos hace muy felices. ¡Esperamos volver a verte pronto por aquí!Saludos :)

10/10 Excellent

Beatrice Loredana

Liked: Cleanliness, room comfort
Amazing Experience
Amazing place to stay. Lovely and super friendly staff always willing to help. The apartment was a dream.
Stayed 3 nights in May 2022
Response from Recepción on 22 May 2022
Hello Beatrice, We love reading opinions like yours! Your comfort is our priority. We are happy to see that your getaway was great and that you would come visit us again, there is no greater satisfaction than knowing that we have done what we set out to do :) We hope to see you soon. Kind regards, Ona Cala Pi Club Guest Experience Ona Hotels

8/10 Good

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Lovely hotel, staff were very nice. Nikki at reception is awesome. We enjoyed a lovely break at Ona cal pi. Will recommend this hotel again.
Stayed 4 nights in Apr 2022
Response from Recepción on 16 Apr 2022
Dear Anthony, Thank you very much for your kind comments, they have been a great source of motivation for the whole team.  Our main goal is for all our guests to have a fabulous stay and knowing that we have achieved this makes us proud. We hope you and your family come to stay with us again for future visits. Kind regards, Ona Cala Pi Club Guest Experience Ona Hotels

8/10 Good

Maximilian Hopkins

Travelled with family
Liked: Cleanliness
Stay was good
Our experience there was good. Our only issue with the room was the fact that they wouldn’t provide extra white blankets. It was cold and they gave us these thick scratchy blankets only. They said we were only allowed 1, but there were 4 of us staying there!
Stayed 5 nights in Mar 2022
Response from Recepción on 22 May 2022
Dear Maximilian, Thank you for your time and for sharing your opinion with us. We are more than delighted that you had a pleasant experience. Our team strives every day to meet the needs of all our guests! We look forward to welcoming you back to Ona Cala Pi Club or any of our Ona Hotels which are scattered across the Mediterranean coast, the Balearic Islands and Canary Islands, as well as in the centre of the Pyrenees. We hope to see you again very soon! Kind regards, Ona Cala pi club Guest Experience Ona Hotels

10/10 Excellent

A C

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Stayed 8 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay at this place, great staff and always helpful. We had a great time, and it is nice to be abit further away from the really busy places. Just a warning food it quite expensive in the onsite supermarket, if you have a car, 20 mins away is a really good supermarket. Just a warning if you have a car, when parking check on side the building opposite to make sure it is not someones driveway (like I did not at midnight when arriving, to find the next day the car was gone). The are white lines to say parking spot, but in some cases it is not the case, and if your half asleep with 2 tired children....well you can understand I think haha. My mistake and take it on the chin.
Stayed 5 nights in Jul 2021

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2021
Response from Recepción on 12 Jun 2021
Dear Patrick, On behalf of the entire team, we would like to thank you for taking the time to share your experience regarding your stay at Ona Cala Pi club, which we are sorry to see was not completely to your liking. Satisfying our guests is our main goal, and so day after day we strive to offer them a service that exceeds their expectations. We hope to welcome you in the near future so we can show you our daily progress. Kind regards, The reception

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, room comfort
Great place with wonderfull breakfasts.
Stayed 2 nights in Aug 2020
Response from Philippe on 18 Aug 2020
Hello , We love reading opinions like yours! Your comfort is our priority. We are happy to see that your getaway was great and that you would come visit us again, there is no greater satisfaction than knowing that we have done what we set out to do :) We hope to see you soon. Kind regards, The reception Ona Cala Pi club Guest Experience Ona Hotels

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close the property was to the beach. We had beautiful views from our room.
Stayed 4 nights in Oct 2019

6/10 Okay

AndreyS, New York

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is very poor. The last place in Mallorca you should visit.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a late arrival 4am, night manager was excellent purchased the half board offer at a very reasonable price. We got an excellent room with a garden overlooking the pool. Rooms were great size, two large bathrooms and good size kitchen living area. Beds were extremely comfortable. Good air-conditioning. Restaurant had good selection for breakfast and dinner. Plenty on offer and a chef cooking out front. Was nice to be at a hotel where kids could play and splash in the pool. Excellent views from pool bar area. Small resort so close to everything. Direct access to a lovely cove. Had an excellent family holiday and hope to return in the future.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One Cala Pi is a lovely quiet resort, rooms were large with balcony and we had a roof terrace which was great with BBQ. Loved the look and feel of the resort. The property is a little worn around the edges. Cala Pi is quite remote so don't e
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
'Italianate' style buildings - like a little village - very pretty. Super soft beds. These are not rooms these are apartments - so much room. For a smallish complex there are activities/things to do and entertainment - but not too intense.
Stayed 3 nights in Jun 2019

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very good location for family and good place to Relax, every night amenities and friendly staff . Some of the staff members were very good with the services starting with the hotel Director Mr. Ricardo
Stayed 13 nights in Apr 2019

8/10 Good

Mayara

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was comfortable and cleaned however the shower hadn't provided hot water all the time.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in such beautiful and peaceful place. We spent couple of nights as family the children had really good time in the day but there was nothing in the night, apart from few bars and restaurants. The flat had everything we needed. Good size with magic views from the terrace. If you after guite and relaxing place with nice swimming pool and 3 minutes walk to the beach. Is hounisly the place to go to.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little paradise
Location is superb. Weather was not so good, but with good weather this would be perfect little hide away!
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Exceptionally loud repetitive music from the restaurant all day long. Poor food and service at the restaurant.
Stayed 4 nights in Sep 2018

2/10 Terrible

Destiny, London, UK

Liked: Cleanliness
Disliked: Staff & service, room comfort
Beware!!
First of all, for anyone who is a tourist and would like to walk around, go shopping, go into town, bars, attractions and beaches etc. then don’t come to this hotel. it far away from palma and the airport is about 30 minutes away from the hotel. It is in it’s own little village. the hotel has its own supermarket, restaurant, beach (which isn’t great for kids by the way- lots of nudity). There are only two bars around the hotel and that’s about 20 minutes away. Now, this is the part that got me and my family very frustrated... it was the last day and we had already booked a transfer bus to take us to the airport it’s about 7:30 in the morning and we are ready to check out and get in the vehicle. The receptionist started saying that we had to pay an extra fee - country’s tax. Now i had already thought i had paid for everything when i booked with them because i had paid a huge amount including tax. So i didn’t understand why i was being asked to pay almost 50 euros... the man insisted that we pay and spoke to the driver in Spanish not to take us anywhere unless we pay! I’m from London so i don’t know anything about this tax thing that was only introduced in July.. it would have been nice for the receptionist when we first checked in that night to let us know about the payment because it took a lot of time out of our hands and it could have caused us to miss our flight!! So everyone be careful when coming to unknown destinations and ask about costs that you may not know about.
Stayed 4 nights in Aug 2018

8/10 Good

robert

A good family hotel away from main tourist areas
This was the fifth time in 6 years that we have been to this hotel. It have two swimming pools and a smaller "jacuzzi" pool. There is a life guard on duty during the day. As a family, the washing machine is really helpful. (This means that you don't need to take as much clothing away with you.) and the kitchen with microwave and fridge freezer is useful if you want to self cater. The hotel has a nice feel to it. The staff are helpful and friendly. Mini club 6 days a week for children upto 12. There is a nice beach which is right next door to the hotel but you do have to walk down quite a few steps. Approximately 5 local restaurants nearby and one restaurant in the hotel itself. These tend to be a bit more expensive than restaurants in other areas of Majorca. There is a small supermarket in the hotel and also one across the road. These are more expensive than the main supermarkets elsewhere on the island. A car is not essential but I would recommend one so that you can visit other areas and stock up on items from the main supermarket. (The hotel can also arrange car hire for you for one day or many days). The hotel is great for families. There is a kids mini-disco and entertainment in the evening. The bathrooms are getting a bit tired and the jacuzzi pool did not have the jacuzzi bubble function working this year although the pool could be used for lazing in. There are enough sun beds for everyone, so no need for an early morning towel drop to reserve a sunbed.
Stayed 11 nights in Aug 2018

8/10 Good

zain, london

Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel with great views but out of the way
7 of us booked this hotel with a 2 bed apartment. I was clearly contacting the hotel beforehand so I could get an extra bed on arrival. However, when we got the the hotel at around 3am the receptionist wasn’t very helpful and told us it was impossible to get another bed I even showed him the messages of request but he rejected them. I was informed by message before arrival that the extra bed fee was €7 a night but on arrival he tried to charge me €10. There was no warm welcome on arrival either just not what you need after a delayed flight. Now the hotel itself has good facilities, 2 pools, restaurant, cafe, supermarket and it’s own private beach which was lovely. The apartment size was decent and had everything you needed. Moreover, a little dissapointed that the room wasn’t cleaned in 3 days or towels weren’t replenished. Try to get a 3rd floor apartment for the views. This place is really far out and any other shops are 30 mins away.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly, easy access to pool and beach. Staff is nice and helpful. Breakfast is good, dinner can be improved with a real Spanish (seafood) Paella.
Stayed 7 nights in Jul 2018

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip wasv very nice i will recommend all my friends
Stayed 5 nights in Apr 2018

8/10 Good

Nicola, UK

Liked: Staff & service, room comfort
Relaxing quiet resort close to the beach
Good hotel close to a lovely secluded beach,very little to do apart from lounging in the sun. Breakfast was good and the evening meal in the cafe was good but however a little expensive. Excellent pool area with plenty of sun loungers no need to reserve. Staff very friendly in the hotel but the joining supermarket were a bit rude at times. Good size rooms with all the needs of a self catering holiday.
Stayed 6 nights in Aug 2017

8/10 Good

Jorge, Miami

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Playa
Nice clean family resort at the beach. Near shops and restaurants. Overall we had a great stay. My only complains are the WIFI and the prices of food and beverages.
Stayed 2 nights in Jun 2017

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip - not too close to downtown
It is too far from downtown Palma de Mallorca if you travel with your family.
Stayed 2 nights in Jun 2017

6/10 Okay

Mandy, Santa Cruz, Ca

Liked: Cleanliness
Best part of hotel is location
The staff was ok. Most did not speak English. The front desk was great. Easy check in. The rooms are very old but clean and it was comfortable for my family.

8/10 Good

kamaljit

Liked: Cleanliness, staff & service, room comfort
Nice and remote
The hotel was nice but remote - on site supermarket was very expensive and with limited items - the gym was very poor. Old and basic equipment and the one off the treadmills was broken. WiFi expensive. However, nice apartment with good kitchen. - Close to the beach and very nice scenery. Good pool area.

10/10 Excellent

Syarifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

noah, o

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and the staff
Nice place to relax ,the hotel have everything you need and is very close to airport,but, I will advise to get a car for your movement around,we love to go back as a family again,the children love it .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Had a bad holiday with jet 2 and they help me out

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms very clean and serviced daily
We stayed for 3 nights in October 2016. Nice hotel in a great spot just above a beautiful little beach/bay. Very large apartment with fully fitted kitchen and nicely furnished, quite Spanish feeling. We hired a car so it was easy to find but it is a bit out of the way and very relaxing. Few nice restaurants nearby but as end of season it was bit quiet. Would recommend for a quiet break.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good resort next to the beach. No free Wifi. Food options are limited.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly, great staff.
Take the food option of breakfast and evening meal. Buffet style with great choice and as much as you wanted. Entertainment and staff were brilliant, lots to do. Be aware that the beach is 173 steps (I counted) down and then up again. Take everything with you. Swimming pools (2 and spa) were ideal for younger children and teenagers alike. Very family friendly, the staff were pleasant, the rooms cleaned and towels changed daily.

8/10 Good

Simon, Hertfordshire

Liked: Cleanliness, property conditions & facilities, room comfort
Cala Pi: almost an island on its own
Turned out to be a great choice for a week after taking pot luck luck with a very late booking. This meant we didn't have a great choice of apartment and our ground floor location looked out on the hotel's service road and the roundabout. Somehow this didn't affect our stay at all and we didn't mind even though clearly other apartments have wonderful balconies, with coastal/ocean views. The apartment was great for the four of us, nearly 4 adults now, and has a fairly well equipped kitchen. The hotel is well kept and attractive, surrounding a couple of modest pools and next to the steps down to the really pretty little beach in the gorge which is great for safe swimming. Being one of the only beaches along this stretch of coast it is popular and gets quite crowded (and a fair amount of rubbish ends up in the water during each day). Staff are friendly and helpful. We had one of those really frustrating experiences of really poor service the second time we used the hotel restaurant which meant we stayed away and used each of the nearby restaurants instead for the whole of the stay. Glad we did because they were all good! By the way, I put the bad service down to poor manangement and lack of staff training - not the staff themselves who were lovely but clueless. If you are expecting to take advantage of the self catering facilities then its tough unless you have a car: I reckon its almost cheaper to eat out than to pay the prices in the limited "supermarket" attached to the hotel

10/10 Excellent

Renka, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well maintained Hotel!
this was one of the best places we ever stayed in Mallorca. It is in the very quiet and beautifull place! Comfortable rooms and the roof terace with theBBQ is a big bonus. Nice local restaurants with a great food, though a bit pricey. If you like to go places the car is defintely needed. All in all it is well worth a visit!

10/10 Excellent

zaza

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent environment. perfect for family holidays
enjoyed it very much. my 2 daughters 8 and 6, myself and me wife loved it here. family friendly,very good food,service and animation man mister chocolate (that what he called himself) was fantastic. I'll definitely come back again.

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic. Lcation, staff, hotel facilities, apartments

10/10 Excellent

Vladimir, Gillingham, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality and budget getaway with family for 5
It was great time for my boys 13, 9 and a little one 2.5 y.o. girl. We have arrived in the hotel 2-3 hours before the check-in and were surprised with a news that our sea whew room is waiting for us! The hotel location is peace and quate, but not boring. It is like a little sity with own infrastructure. The weather just settled 21-25c: not too hot, wery comfortable. The local beach with white sand and turquoise water! The water in the pool is quite chilly, but it did not stop children and dads. My sons wanted to stay next to the pool all the time. Animation need to be more active and various (m.b. It was not a season for that), especially for little ones (under 5), just extra colourful monkey bars on the playground will pay off!! We was in a family 2 bedroom suite - every bedroom has a greate size bed, living space is big enough to host, and have a sofa bed. There were as well a small kitchen, utility room (!!!) and washing mashin. Rooms in the simple classical meditarian style, clean and well organised. The good and unobtrusive maid service is every day. Thank you! Take a breakfast in the hotel - it's very good, try lunches.Mallorca is a haven for seafood lovers: rent a car and find the nearest Marcedona supermarket - there are vide range of good quality Spanish food. I deffenetly recommend to rent a car and drive around. Carefully! a lot group of cyclists on the roads(from different countries) 3-20 at once!

8/10 Good

sarah, runcorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cala pi
Overall stay was very pleasant, hotel and area was very quiet due to time of season. Disappointed by the excessive WiFi costs and lack of voice in both the restaurant and cafe. Hotel supermarket prices very high but only a short drive to decent supermarkets. Cove is lovely but absolutely no facility so make sure that if you do venture down the 130 plus steps you take whatever you will needs such as drinks. Always Noisy first thing in morning with maids and the children's programme.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Having just come back from a stay at the Ona Cala Pi Club at the beginning of April 2016 I was impressed by the accommodation and its picturesque location overlooking a small sandy cove. The two-bedroomed apartment we were in was well-kept and spacious and was ideal for a family of five, being close to the swimming pools and restaurant, as would be the case for all of the apartments due to the layout of the hotel. The rooms were cleaned every day and the hotel staff were friendly and courteous. The children's entertainer was particularly good with a varied programme of activities throughout the day to suit all ages. We thoroughly enjoyed our stay at the hotel. The pools were clean and well maintained with ample sunbeds positioned around the pool. I would recommend taking a hire car as the neighbouring beaches are some distance away. There was ample street parking outside the hotel. Our room was on a self-catering basis but on arrival we were offered the options of breakfast only, or half board. We opted for the breakfast only and were pleased with the quality of the food on offer. The adjoining cafeteria was very reasonably priced, as was the supermarket, although you should expect to pay a slight premium for the convenience of buying your produce on the hotel grounds. All in all this is a very comfortable hotel and made a perfect base for a relaxing holiday.

8/10 Good

Vlad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the beach
Nice location, staff helpful, beach bar not expensive. Beautiful veuing around. A bit for fom supermarkets.