Family Hotels & Resorts in Lloret de Mar from NZ$119

"Clean room, staff are friendly, Foods are not really tastyit. It would be good if you hire a car, there are nice places to see 1 hour travel around the hotel. Farms for kids,...."

"Nice location near to the beach and friendly staff. I'm not sure about the 4 star rating though as the rooms are a bit simple and our bed/pillows were uncomfortable, but the amenities are great. Breakfast was ok. "

"Clean rooms and hotel generally, staff were very helpful and spoke good English. Indoor pool although booked a place others had stayed and was around 40 people in the indoor pool area not 20 as they say it should be for booking. Buffet was ok, found food to eat but was mostly fish. Rooms very thin walls and could hear everyone at night. I would not say it’s a four star hotel, more like a 3. Overall for the price I paid as was cheap it was fine but would not want to pay high rates for this."

"Fantastic hotel with lovely staff and excellent food service. The only minor gripe that I had was the towels were washed out grey and the bedding was not the best. The room was also a little tired but clean."

"Kids loved the slides and mini golf.was a very relaxing holiday.Reception staff where all lovely."

"Everything was okay apart from noisey guests coming back from night clubs in the early hours 4am-6am"

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."