We arrived to a room smelling of stale smoke. Woke up the next morning to a broken hair dryer. Told front desk of issue, was told to use another room, it was broke. Gave up and wife left with wet hair, air conditioning is sub par entire time as well. Come to room after birthday to put kids down, my 2 year old runs in screaming about a “Big Bug!”. I see a massive roach crawling up the wall. We draw the line here and pack up to get a room across the street at the La Quinta.
I explained the issue to the night desk, was told the morning manager would call. Nobody called, I went by Sunday morning (next day) around 11. Explained to day time desk worker my issues and asked about a possible refund due to us leaving it was so bad. I was told I would have to wait until Monday for general manager to call me or email the general inbox. I have no faith I will get a call, the staff is less than helpful or seemed to be bothered with our issues. I would not recommend this hotel to anyone, La Quinta across the street is much cleaner. No much better outside it’s at least clean. Overall just dissatisfied with how it was handled, waited until Sunday night to post. Will update if manager calls and makes things right!