4/10 Poor
Hilda
25 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell from the public toilets on the ground floor was awful most days on the last day there was excrement on the bathroom floor.
I also had blood on my bathroom floor and I felt unsafe walking on the 4th floor. Doors slamming and screaming at 2 am not pleasant .
Although I paid for Wi-Fi I could get no signal in my room on the 4th floor. There was some dodgy characters around in the foyer and my friend got a fright when someone grabbed her from behind . It was her first time in the Uk .
On a positive note the towels were white and fluffy and the bedding clean although the mattress was uncomfortable but they are refurbishing so perhaps it will improve . The staff must be indicated with complaints that must be horrible for them . I felt they are probably doing their best . The room only gets cleaned in between guests . I sadly won’t go again .
Hilda
Stayed 4 nights in Mar 2024