Indoor pool

Reviews of Super 8 by Wyndham Jacksonville AR

2 out of 5
Super 8 by Wyndham Jacksonville AR
1850 John Harden Dr, Jacksonville, AR

Reviews

7.2

Good

Rating 10 - Excellent. 99 out of 337 reviews" "
Rating 8 - Good. 117 out of 337 reviews" "
Rating 6 - Okay. 44 out of 337 reviews" "
Rating 4 - Poor. 30 out of 337 reviews" "
Rating 2 - Terrible. 47 out of 337 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Laronda

Disliked: Staff & service, property conditions & facilities
Got there and couldnt check in because they said their internet was down. So it was an inconvenience on me ! I had to go find another place to check in. They could have call and let me known this before hand.
Stayed 1 night in Mar 2024

6/10 Okay

Lizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Construction (road completely closed) caused inconvenience, wish it had been mentioned at booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Colby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was nice
Stayed 5 nights in Mar 2024

2/10 Terrible

Mary Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely NOT worth the stay. This is the dirtiest hotel I've ever experienced. The toliet was not clean, there was a dead cockroach in the restroom, there was trash behind the bed headboard, and the sheets were stained. The receptionist was accommodating and gave us a different room, but this new room had the extra safety latch broken off and the restroom door was also broken as if it had been kicked in. I'd suggest paying the extra 30 to $40 for a better hotel. There's an Econolodge across the street and a Days Inn across the freeway.

4/10 Poor

Collin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing stopping me from giving the worst rating was that we didn't see any bugs. Our non smoking room smelled of stale beer and cigarettes. 2 cans of febreeze couldn't even mask the smell. The bedspreads were filthy and looked as if they hadn't been washed in years. There was a chair in the room that looked as though it was pulled from the trash, it was torn and stained up. All the linens including the curtains had cigarette holes. There was a nice size soaking tub, but no plug for the drain to use it and there was broken molding and missing caulk on the seems. The mirrors were not clean and the vents were full of dust.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and helpful staff
Stayed 1 night in Jan 2024

2/10 Terrible

April

Liked: Staff & service
Disliked: Property conditions & facilities
The television didn’t work the telephone didn’t work beds are extremely hard
Stayed 1 night in Feb 2024

2/10 Terrible

Joshua

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches on the floor. Roaches crawling in the walls. Tub finnish is pealling off and not clean. Bed covers with cigarette burns and stains.Tv had a line down the center and could only view part of the screen. Tiles in the bathroom cracked and broken. Sink cracked and broken. Toilet seat broken.
Stayed 1 night in Jan 2024

2/10 Terrible

kevin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Out of the way from rt 40 very inconvenient.
Stayed 1 night in Jan 2024

8/10 Good

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like our stay at all!! I deserve a refund! the bath tub and shower curtain was dirty and stained. There was hair in the sink. The carpet was dirty and stained. There were roaches on the ceiling when we woke up the next morning.
Stayed 1 night in Sep 2023

10/10 Excellent

Alisha

Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Larry J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kathleen C

Liked: Staff & service
breakfast was very minimal
Stayed 1 night in Aug 2023

10/10 Excellent

ERICKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We traveled down for a birthday party. The stay was great. The front desk clerk was very nice and helpful. The only bad thing is that our room did not have an iron in it other that everything was really good.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear ERICKA,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again soon. Sincerely, Hotel Manager

6/10 Okay

LaDonna

Liked: Staff & service
The remote for the television did not work. The batteries were taped in. Horrible coffee for the little coffee maker. Pillows were old and flat.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 19 Jul 2023
Dear LaDonna,Thanks for the feedback. We are terribly sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. I hope you will visit again soon.Sincerely,Hotel Manager

8/10 Good

Judith

Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Judith,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Stopped for the night on a road trip and hotel was just as pictured. Check in was easy rooms were clean (enough) and nice location Walmart right next door and tons of food places nearby.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Justin,Thank you for your kind feedback. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear Carly,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear King,Thank you so much for your 10 out of 10 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

2/10 Terrible

Michelle, Southaven

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY NASTY DONT STAY HERE
Response from Hotel Manager on 2 Jun 2023
Dear Michelle,Thank you for visiting our property. We're sorry to hear that your experience at our hotel was terrible. We take all guest concerns seriously and would appreciate more specific feedback on what went wrong during your stay. This will help us address any issues and make improvements to our services. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Clean. Bathroom door broken. Smell of marijuana was horrible from previous tenants.
Stayed 1 night in May 2023
Response from Hotel Manager on 15 May 2023
Dear James,Thanks for your stay and feedback and for telling us the positive and negative aspects. Our apologies for the inconvenience. We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

MARSHA

Stayed 5 nights in Apr 2023
Response from Hotel Manager on 17 May 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Clayton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was okay but was not happy with a bunch of people outside our room talking and partying after 10:00 at night
Stayed 1 night in Apr 2023
Response from Hotel Manager on 22 Apr 2023
Dear Clayton,Thank you for taking the time to share your feedback with us. We apologize for the disturbance caused by the noise outside your room late at night. We hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 27 Mar 2023
Dear Grant,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Cleanliness, room comfort
A Rough Night
It was an uncomfortable sleep as the bed sagged in the middle. The floors were sticky and their was no shampoo in the room.the only good thing was its proximity to places we wanted to visit.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 17 Mar 2023
Dear Kimberly,Thank you for your stay. We are pleased to hear that you found our hotel's proximity to the places you wanted to visit to be a good thing. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Rebecca, Tucson

Business traveller
Liked: Cleanliness, staff & service
Staff and housekeeping get 5 stars!! The only issue that I had was people were running up and down the stairs during the night and it kept me awake sometimes. Also, I think someone was smoking in one of the rooms next to me. I would get smacked in the face with a strong cigarette smoke odor when I would be gone for any amount of time and walk in my room. But the room was cleaned daily by housekeeping and I really appreciate that!
Stayed 12 nights in Feb 2023
Response from Hotel Manager on 15 Mar 2023
Dear Rebecca,Thank you for sharing your feedback with us. We're thrilled to hear that you had a positive experience with our staff and housekeeping services. We apologize for any disturbances caused by noise and smoking during your stay. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 13 Mar 2023
Dear James,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Amber

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
My husband and father in law stayed last night while doing a job nearby. Woke up this morning to bugs in the bed!!!!! Took pictures . Bed Bugs in room 105. Very disappointed.
Stayed 1 night in Feb 2023
Response from Hotel Manager on 23 Feb 2023
Dear Amber,Thank you for your feedback. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will give us another chance to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

Paula

Stayed 1 night in Feb 2023
Response from Hotel Manager on 10 Mar 2023
Dear Paula,Thank you for staying with us and 5-star review. It's really encouraging to see that our guests appreciate the work we're doing here, and your rating is an excellent motivator for all of us at the hotel. Guest satisfaction is our biggest honor. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in very late, staff was friendly and the room was clean.
Stayed 1 night in Feb 2023
Response from Hotel Manager on 6 Feb 2023
Dear Guest,Thanks for the stay. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Excellent

Avinash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B/fast could be better.Or juice was almost over.There were only 2 small muffins between us.
Stayed 1 night in Jan 2023
Response from Hotel Manager on 13 Jan 2023
Dear Avinash,Thank you very much for your stay and feedback. Your observations and suggestions are paramount to us. We have noted your comments on breakfast and shall certainly address your feedback with our staff for improvement. Guest satisfaction is our primary priority. We hope you enjoyed your stay with us overall. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying here
Stayed 1 night in Dec 2022
Response from Hotel Manager on 26 Dec 2022
Dear Sharon,Thank you for your kind words! We are glad to hear that you enjoyed your stay and we appreciate your feedback. We strive to make sure that all of our guests have a comfortable and enjoyable stay with us. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Cody

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Every thing is extremely dirty. Rooms are not cleaned, dirty sheets, burned comforters. Hair. There was hair everywhere. Illegal substance in drawer of the first room. Keys kept having to be reprogrammed. And on top of it all, we got bed bugs. If there is any hotel available, DO NOT GO HERE. people was constantly just standing outside our door. Loud and just made you uneasy. Would not recommend to anyone.
Stayed 3 nights in Dec 2022
Response from Hotel Manager on 14 Dec 2022
Dear Cody,Thanks for the stay. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. Hope you will visit again soon.Sincerely,Hotel Manager

2/10 Terrible

clarissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The receptionist was very kind. Got to the room it looked clean but smelled of cat pee so we turned to air unit on because we was going to open the door and let it air out. The smell of human urine came out of the unit so strongly we just shut it off and left. We ended up renting a room at the econo lodge near the concert arena instead.
Stayed 1 night in Dec 2022
Response from Hotel Manager on 10 Dec 2022
Dear Clarissa,Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to assure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

6/10 Okay

Glenda Gail

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I had a room with 2 double beds. The coverlets on BOTH beds had cigarette burns on them AND the bed skirts as well. The curtains had stains on them that made me suspicious of bed bugs. Needless to say, I pulled the covers up & checked the mattresses. Fortunately I didn’t find any bed bugs. The ice bucket was DIRTY inside & the inside of the lid to it was DIRTY & had a black hair on it. I used the ice bucket with the plastic bag & never put the lid over it. It was disgusting. There were splatters of stuff on the walls too. The hair dryer wouldn’t work but I called the front desk & they did bring me another one thank goodness. The pillows are plain standard foam pillows. The blanket under the coverlet is one of those itchy scratchy plain blankets. Don’t expect any plush bedding like Best Western has. The ladies in the office were very friendly however. Indoor pool was great. That’s about it.
Response from Hotel Manager on 2 Dec 2022
Dear Glenda Gail,Thanks for the stay. We're sorry for all the inconvenience. We take guest feedback very seriously, and our team has taken note of the issues and is working to improve the problem areas mentioned by you. We hope you will return to stay with us again soon.Sincerely,Hotel Manager

2/10 Terrible

Marsha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Toilet water was turned off. When we turned it on it leaked. Did get a refund.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 10 Oct 2022
Dear Marsha,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Linda

Disliked: Property conditions & facilities
Old and well worn
The hotel was clean enough, but quite old and it looked it. Drapes didn't close properly. No iron in the room, (was told that none were available). Refrigerator didn't work and had to be replaced. Bedspread was so stained that I went out and bought a blanket at the WalMart across the street. (No other linen was available at the hotel according to the housekeeper.) I wouldn't normally have stayed here, but friends had booked the same hotel and I believe it was within their budget.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on 6 Oct 2022
Dear Linda,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Michal, Rock Spring

Liked: Staff & service
The fact that it was also an extended stay made it a bad experience. When you have folks panhandling around the property doesn't help either.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 26 Sept 2022
Dear Michal,Thanks for the stay. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. Look forward to welcoming you again soon.Sincerely,Hotel Manager

6/10 Okay

Jeffrey

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Not bad for the price. Not highly recommended
Stayed 2 nights in Sep 2022
Response from Hotel manager on 13 Sept 2022
Dear Guest,Thanks for your comments.I regret that we couldn't completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

10/10 Excellent

Jaime

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business owner
Very Friendly, clean, great location
Stayed 4 nights in Aug 2022
Response from Hotel Manager on 7 Sept 2022
Dear Guest,Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you'll make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

8/10 Good

Toccara, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction around the property and lots of people standing outside their room. I did not feel unsafe it was just surprising. Hotel is walking distance to Walmart .
Stayed 2 nights in Aug 2022
Response from Hotel Manager on 8 Aug 2022
Dear Guest, Thanks for your comments. I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again. Sincerely, Hotel Manager.

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022
Response from Hotel Manager. on 21 Jul 2022
Dear Ruth, We are sad to see such a low score. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely, Hotel Manager

2/10 Terrible

Cory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are expecting any form of air conditioning in your room this is not the place you want to stay. Went to bed sweating, woke up during the night sweating, got up the next morning sweating. Terrible experience even after talking to the front desk was told I’m sorry you had that happen to you. It normally gets down to 60 degrees in our rooms. Continental breakfast is a joke. Simple snacks is what they should call it.
Stayed 1 night in Jul 2022
Response from Hotel manager on 18 Jul 2022
Dear Guest, Thank you for taking the time to write such a detailed review. All your comments are essential for improving our good and bad services. We will ensure your feedback will be passed on to the management. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Sincerely, Hotel Manager

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
We were only here one night but were very pleased despite construction on roads around the hotel. Staff was so nice. Room was quiet
Stayed 1 night in Jul 2022
Response from Hotel manager on 18 Jul 2022
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Jeromy

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Manager. on 15 Jul 2022
Dear Jeromy, Thank you for choosing our hotel and giving us the opportunity to serve you. Glad to note that you liked the overall stay looking into the great rating. We are privileged to have you as a guest. We look forward to seeing you again!!! Sincerely, Hotel Manager

4/10 Poor

kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy. Mattress cover was disgusting.
Stayed 2 nights in May 2022
Response from Hotel Manager. on 11 Jun 2022
Dear Kayla, Thanks for the comment. We regret that your stay did not meet your expectations and thank you for letting us know a few of the points that concerned you. Housekeeping received extra training concerning the level of cleanliness required of them as our employees. The housekeeping team was informed of the problem you experienced with the mattress cover and instructed to do its replacement. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely Hotel Manager

8/10 Good

Meghan

Liked: Staff & service
Stayed 4 nights in May 2022
Response from Hotel Manager on 26 Dec 2022
Dear Meghan,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager