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Reviews of Candlewood Suites North Little Rock, an IHG Hotel

2.5 out of 5
Candlewood Suites North Little Rock, an IHG Hotel
3950 Vali Court, North Little Rock, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 137 out of 229 reviews" "
Rating 8 - Good. 49 out of 229 reviews" "
Rating 6 - Okay. 28 out of 229 reviews" "
Rating 4 - Poor. 11 out of 229 reviews" "
Rating 2 - Terrible. 4 out of 229 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy, Piperton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pet friendly, right off interstate, lots of dining options.
Stayed 1 night in Mar 2024
Response from Tammy on 18 Mar 2024
Dear Wendy,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience during your recent stay at our Candlewood Suites. Your kind words are truly appreciated, and we are thrilled to have exceeded your expectations.

10/10 Excellent

Marcos

Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
It was very dark
Stayed 1 night in Dec 2023
Response from Luis G on 26 Dec 2023
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience during your recent stay at our Candlewood Suites. Your kind words are truly appreciated, and we are thrilled to have exceeded your expectations.Here's a breakdown of your feedback:Accommodations: We're pleased to know that you found our accommodations to be comfortable. Our team works hard to ensure a relaxing and enjoyable environment for all our guests.Service: Your comments regarding our service are truly gratifying. We strive to provide personalized and attentive service to make your stay memorable, and it's rewarding to hear that we succeeded.Amenities: We're glad to hear that our amenities added value to your stay. Our goal is to provide a comprehensive range of amenities that cater to the needs of our guests.Your positive feedback is a testament to the hard work and dedication of our team. We will make sure to share your comments with our staff, as they will be thrilled to hear about the positive impact they had on your stay.We hope to have the pleasure of hosting you again in the future. If there's anything specific you would like to share or suggest for improvement, please feel free to let us know. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing Candlewood Suites North Little Rock. We look forward to welcoming you back soon!Warm regards,Luis GranadosGeneral ManagerCandlewood Suites North Little Rockluis.granados@makanmgt.com

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in Dec 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle, Southaven

Stayed 1 night in Jun 2023

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
nice
Stayed 2 nights in May 2023

10/10 Excellent

Sharon, Albuquerque

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so clean. We have been staying in another hotel at our destination that isn’t have as nice! We will be back when in the area!
Stayed 1 night in Apr 2023

4/10 Poor

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do better Candlewood suits
My family and I came out of state and we picked this hotel based on it being nice and had an indoor pool. When we got their the lobby smelled like weed and the manager who checked us in didn’t greet us properly. Come to find out after we checked in, the pool was closed all day, night and even the next day for chemical imbalance which shouldn’t have taken that long. Very disappointing to pay as much as we did without being able to go for a swim.
Stayed 1 night in Mar 2023

4/10 Poor

Darrell

Stayed 1 night in Feb 2023

8/10 Good

Kerrie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
A great place to stay. If it provided breakfast, it would be perfect.
Stayed 1 night in Nov 2022
Response from CandlewoodSuitesNLR on 17 Jan 2023
Thank you for your kind words Donald. We are very glad you enjoyed your stay. As far as breakfast is concerned we do have breakfast options that are for sale in our Candlewood Cupboard. However due to corporate brand standards we can not serve breakfast to our guest. You will find that consistency with all Candlewood Suites in the nation.

10/10 Excellent

Garrett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, pool was clean and seemed to have correct Ph. Good location
Stayed 2 nights in Jun 2022

4/10 Poor

Andre

Disliked: Cleanliness, property conditions & facilities
Disappointing
We had booked a night at the Candlewood property in West Little Rock. It turned out to be a horrible experience all around starting with the facility and staff, truly unworthy go an IHG hotel. My wife felt very unsafe so we moved to Candlewood Suites in N Little Rock. Having stayed in several Candlewood hotels before, we were shocked by how dirty and unkept the facility was. In front of the door to our room there was literally trash we had to pick up. The furniture inside was in terrible shape, stains all over the carpet, etc. With back-to-back disappointing experiences, we have now definitely crossed out Candlewood Suites from the list of hotels we will stay at.
Stayed 1 night in Jun 2022

8/10 Good

Carl L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in May 2022

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotelbwas nice and away from the problem areas of Little Rock. However, wi-fi is a basic service these days and they require yoy to sign up for their rewards program to use it. That should NOT be a requirement
Stayed 2 nights in Apr 2022

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Check in took awhile because there was only one person at the desk and the
Stayed 1 night in Mar 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch Staffing
The staff was amazing, especially Jordan. He went above and beyond for each of our requests. We will definitely stay again when in town.
Stayed 2 nights in Mar 2022

10/10 Excellent

Wendy, Piperton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for price. Clean rooms, nothing fancy, great shower, bed was comfortable. Very close to interstate and lots of shopping and close to mall.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
Very nice room that would be good for the business traveler that needed to work from the room. Large desk, and kitchenette.
Stayed 1 night in Feb 2022

10/10 Excellent

Shelia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome facility! BESURE to check it out!
Stayed 1 night in Feb 2022

2/10 Terrible

Andrei

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is my first stay out of my whole cross-country trip where in order to get access to internet I should have their rewards program membership. Front desk literally told me I wouldn’t get wi-fi password unless I was their member. When booking, the ad clearly said “free wi-fi”
Stayed 1 night in Dec 2021

10/10 Excellent

Cody

Liked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Dec 2021

8/10 Good

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Gary

Stayed 1 night in Sep 2021

6/10 Okay

Anne

Travelled with partner
Disliked: Staff & service
There is no vanity in the bathroom - just a tiny sink. Nowhere to put anything you need. Television selection was minimal and there is no channel guide in the room. No weather channel on the TV. Room couldn't decide if was to be cold or hot - we had no control. No portico to protect guests as they unload or load their cars in the 90 degree heat.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and quiet. Very close to major shopping and interstate.
Stayed 1 night in Aug 2021

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Rock Visit
Stayed 1 night in Jun 2021

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I chose the pay at the property option for this reservation. While driving to the hotel I was called by the property manager and told I needed to pay now or they would not hold the rooms for me. We had also requested a first floor and close rooms due to traveling with a special needs child. We were put on the second floor and our two rooms were at the opposite end of the hallway.
Stayed 1 night in Aug 2021

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, not great.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room was large and comfortable. Love the kitchen.
Stayed 3 nights in Feb 2021

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Clean and staff was very polite.
Stayed 1 night in Dec 2020

10/10 Excellent

PO-YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mom is happy with the room
Booked this room for my mom and her friends, they said it’s very clean and they are very happy with it
Stayed 1 night in Oct 2020

10/10 Excellent

Tarsha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Judi, OKC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location. The property and staff were awesome
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
It is in a great location.I have stayed here before..this was before covid...Had to stay here due to business.The rooms were clean however the Hall way and Elevator smelled like dog...Need to clean pool more frequently with covid I did not swim a lot of traffic in pool area.. People did not wear mask on the elevator. Or in the lobby So if you are ok with that you will love the stay..my main complaint çlean elevator and hall more and if your going to have the pool open clean more frequently..
Stayed 3 nights in Jul 2020