Property grounds

Reviews of Pestana Sintra Golf Conference & Spa Resort

4 out of 5
Pestana Sintra Golf Conference & Spa Resort
Quinta de Beloura, Rua Mato da Mina, 19, Sintra

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 477 reviews" "
Rating 8 - Good. 197 out of 477 reviews" "
Rating 6 - Okay. 64 out of 477 reviews" "
Rating 4 - Poor. 22 out of 477 reviews" "
Rating 2 - Terrible. 17 out of 477 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mylene

Stayed 7 nights in Feb 2024

8/10 Good

Tiga

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

2/10 Terrible

Ave

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool facility was very cold, the sauna was very cold and there was no member of staff to assist you if anyone drowned in the pool no member of staff was there to help or assist.The restaurant evening buffet was not value for money too expensive not much choice. There was a time for breakfast there was no fruit and it was not replaced so had to do without.
Stayed 5 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel surrounded by a golf course.
Stayed 2 nights in Oct 2023

6/10 Okay

Victor M

Travelled with partner
Liked: Cleanliness, staff & service
After unpacking, I realized the mini fridge was not working. Inform the front desk and they did not have a replacement. Also, the separate shower did not have a shower head. Took a pic to show front desk and again they did not have a shower head to install on it. Pitiful. You would think that a "Golf Resort" would have a manager that would speak to you about their inability to have complete rooms. Never heard from the manager. Even when checking out, one wasn't available. Will never stay there again.
Stayed 5 nights in Sep 2023
Response from Tiago Lachever / GSM on 14 Oct 2023
Dear Mr. Victor M, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Sintra Golf for your stay.Kind regards,Miguel MetelloGeneral Manager

8/10 Good

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very well run. Plenty of helpful staff, most with good English. Breakfast offered a good choice. Spa facilities were very good, nice pool, sauna etc. Golf course was in ok condition and not crowded in the afternoons. All in all we had a very nice stay and would certainly go again.
Stayed 6 nights in Sep 2023
Response from Tiago Lachever / GSM on 14 Oct 2023
Dear Mr. Martyn, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet with many choices
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good but beware the snack bar menu
Everything great except the restaurant for dinner which had only the snack bar menu and very poot caesar salad and club sandwich....cheap on ingredients and quantity
Stayed 2 nights in Sep 2023
Response from Tiago Lachever / GSM on 30 Sept 2023
Dear Mr. John, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

6/10 Okay

RORY, Johannesburg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Rooms in need of upgrading. Minibar fridges do not work. No tea or coffee making facilities in the rooms. All in all not bad for the rate you pay but not a 4 star hotel.
Stayed 1 night in Sep 2023
Response from Tiago Lachever / GSM on 30 Sept 2023
Dear Mr. RORY, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service
Update bathroom faucets
Stayed 1 night in Aug 2023
Response from Tiago Lachever / GSM on 20 Aug 2023
Dear Mrs. Fatima, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

6/10 Okay

Yanick

Breakfast was good, nice variety. Front desk service wasn’t good. No accommodations whatsoever. The furniture in the lobby is outdated and looks dirty.
Stayed 1 night in Aug 2023
Response from Tiago Lachever / GSM on 10 Aug 2023
Dear Mr. Yanick, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Miguel MetelloGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our very spacious room and the outdoor balcony! Staff was super friendly. Greta breakfast buffet.
Stayed 3 nights in Jul 2023
Response from Tiago Lachever / GSM on 20 Jul 2023
Dear Mrs. Jennifer, Thank you for your feedback on your stay at Pestana Sintra Golf. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Sintra Golf, and we look forward to welcoming you again soon.Best regards, Miguel MetelloGeneral Manager

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very great hotel and beautiful will definitely recommend
Stayed 5 nights in Jun 2023
Response from Tiago Lachever / GSM on 2 Jul 2023
Dear Mr. Jonathan, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

6/10 Okay

Lidia

Liked: Cleanliness, staff & service
The property is pretty, small pool area thr bar is mediocre and the restaurant empty on a friday night is very strange.
Stayed 1 night in Jun 2023

2/10 Terrible

Tzvetan

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
This hotel is really nice, the staff have been very friendly and accommodating. The rooms are very big, however, is a little strange in a hotel having your bedroom upstairs but cool all the same.
Stayed 1 night in May 2023
Response from Tiago Lachever / GSM on 4 Jun 2023
Dear Mr. Thomas, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

2/10 Terrible

Rori

Stayed 1 night in May 2023

10/10 Excellent

orit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Sintra
Amazing staff, great breakfast and good location. We enjoyed it very much.
Stayed 1 night in Apr 2023
Response from Tiago Lachever / GSM on 20 May 2023
Dear Mr. orit, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and overall food was good. Rooms clean and spacious. Area around hotel was very good and scenery beautiful. Indoor pool was closed which was a shame. However good value all round.
Stayed 5 nights in Mar 2023
Response from Tiago Lachever / GSM on 8 Apr 2023
Dear Mr. Milton, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

2/10 Terrible

richard

No indoor pool
They need to not advertise that there is an indoor pool while it’s under remodel. I was extremely disappointed and would have never ever booked this place. The indoor pool was empty and there were no workers remodeling it as was advised at the front desk. I’m still waiting for compensation
Stayed 2 nights in Mar 2023
Response from Tiago Lachever / GSM on 30 Mar 2023
Dear Mr. Richard, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Tiago LacheverGuest Service Manager

2/10 Terrible

richard

Disappointed and dissatisfied.
I picked this hotel specifically because it listed of having an indoor pool. When we arrived we were notified that the pool has been closed since February for renovations. I looked at the pool. There were no workers there doing anything. And the pool water is empty. I believe that since it’s been closed for such a long time that there should be a mention in the hotel listing.
Stayed 1 night in Mar 2023
Response from Tiago Lachever / GSM on 30 Mar 2023
Dear Mr. Richard, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Tiago LacheverGuest Service Manager

8/10 Good

Bruce, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved location, walking around both downtown and surrounding areas. Breakfast was a buffet with lots of options and good! Room was nice and clean Hotel chain was very accommodating as we had booked another location where indoor pool had a problem, transferred us to Pestana Cascais without a question - totally appreciated the effort Most enjoyable week and would use the hotel chain again in the future
Stayed 7 nights in Mar 2023
Response from Tiago Lachever / GSM on 19 Mar 2023
Dear Mr. Bruce, On behalf of our entire team at Pestana Hotel Group, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Hotel GroupBest regards, Tiago LacheverGuest Service Manager

6/10 Okay

Fabrice

Liked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with lovely golf course view! Dining room snacks were quite expensive and the shrimp salad was not good! Breakfast buffet had good selection.
Stayed 1 night in Feb 2023
Response from Tiago Lachever / GSM on 26 Feb 2023
Dear Guest,On behalf of the entire team at Pestana Sintra Golf, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us.We look forward to hosting you again soon at our hotel!Warm regards, Tiago LacheverGuest Service Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best rental car experience I’ve had in Portugal
Stayed 1 night in Dec 2022

4/10 Poor

Keila

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outside grounds are beautiful. Staff very friendly. Cleaning is very poor. Bad mattresses, bad pillows, washrooms very smelly. Indoor pool very cold.
Response from Tiago Lachever / GSM on 29 Dec 2022
Dear Mrs. Keila, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your feedback.It was a real pleasure for us to have you as our Guest at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

8/10 Good

Arik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprizing for a golf resort packed into the Lisbon urban community.
Stayed 2 nights in Oct 2022
Response from Tiago Lachever / GSM on 21 Oct 2022
Dear Mr. James, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Deyanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, buen lugar, buena atención y muy limpio, solo tengo un comentario acerca del parqueo que es un poco difícil de conseguir si llegas tarde un la noche
Stayed 4 nights in Sep 2022

8/10 Good

Sally, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Food choices a bit limited.
Stayed 1 night in Sep 2022
Response from Tiago Lachever / GSM on 14 Sept 2022
Dear Mr. Sally, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Yasaman

Stayed 1 night in Sep 2022

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a wedding that was in sintra. We wanted to stay in a modestly priced hotel and pestana sintra golf fit the bill.
Stayed 3 nights in Aug 2022
Response from Tiago Lachever / GSM on 15 Sept 2022
Dear Mr. Martin, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

João

Stayed 1 night in May 2022

10/10 Excellent

Dipak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Nice clean hotel, well furnished. Very friendly and accommodating staff.
Stayed 5 nights in Jul 2022

2/10 Terrible

Callum

Travelled with group
Disliked: Staff & service, amenities
Not much to offer, left some items in the room after checkout and we rang to say we would collect and then they said there was nothing left in the room
Stayed 1 night in Jul 2022

4/10 Poor

Fatima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Uncomfortable pillows, non-working tv, not clean eating utensils
Stayed 1 night in Jul 2022

2/10 Terrible

Camilo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible!!!! AC barely works in the rooms and the beds, in addition to being of very poor quality, have plastic-lined mattresses. Lasted no more than 30 min in Pestana Sintra, explained the situation to the front desk but they refused to refund my reservation and Expedia did not help at all.
Stayed 2 nights in Jun 2022

6/10 Okay

Michael

Stayed 4 nights in Jun 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel. A shame about the disabled par
This is an excellent hotel. We have stayed here before several times and will again. The only issue we have is with the disabled parking which has no regulation at all. Perhaps some barrier system like the ones installed on the charging bays could be installed with the key at the deck that can be issue upon showing the blue badge. This is the final piece of the puzzle for us at this hotel. Keep up the good work. We will be back soon
Stayed 2 nights in May 2022

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely solo stay
Lovely solo stay. Liked the facilities (didn’t understand why I wasn’t given double bed!).
Stayed 1 night in May 2022

10/10 Excellent

Harumi, Auburn Hills

Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Business traveller
Stayed 4 nights in Nov 2021
Response from António Nazaré on 24 Nov 2021
Dear Client, On behalf of our entire team at Pestana Sintra Golf Resort & Spa Hotel, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Sintra Golf Resort & Spa Hotel. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Sintra Golf Resort & Spa Hotel and regain your trust during your next visit. Warm regards, The Team at Pestana Sintra Golf Resort & Spa Hotel

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Stayed 1 night in Nov 2021
Response from António Nazaré on 21 Nov 2021
Dear Mr. Daniel, On behalf of our entire team at Pestana Sintra Golf Resort & Spa Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf Resort & Spa Hotel. Best regards, The Team at Pestana Sintra Golf Resort & Spa Hotel