Bar (on property)

Reviews of Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 429 out of 594 reviews" "
Rating 8 - Good. 121 out of 594 reviews" "
Rating 6 - Okay. 24 out of 594 reviews" "
Rating 4 - Poor. 13 out of 594 reviews" "
Rating 2 - Terrible. 7 out of 594 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Deanna

Travelled with partner
Liked: Cleanliness, staff & service
Great service but amenities are lacking and don’t match description online also hotel is not in ideal location if you are looking to tour around.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the people and the hotel very much. It would have been nice to know the pool was closed - we chose the hotel because of the pool. The website could have been more clear about the pool—goodness knows I was in the site many times out of sheer excitement. On our first day we were provided water, coffee and milk pots. The next day we had coffee, water but no milk pots. The third day we only received one water and again no milk pots. On the fourth day we received no water, coffee, milk pots or cups and saucers. It was mystifying! We like our morning coffee!
Stayed 4 nights in Mar 2024

10/10 Excellent

KAREN ANNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Truly stunning hotel and the staff were top level professionals in everything. An absolute pleasure to stay here.
Stayed 5 nights in Mar 2024
Response from Flávio on 21 Mar 2024
Dear Mrs. KAREN ANNE, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Flávio Granja CoelhoHotel Manager

10/10 Excellent

Helen

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful and luxurious
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 7 Mar 2024
Dear Mrs. Helen, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Raif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room doors and toilets are pretty old and need replacing also the breakfast timing is late for us as we are early birds and we want to have it by 6.30am
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 5 Mar 2024
Dear Mr. Raif, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Palace Lisboa.Kind regards,Patrícia PascoalGuest Service Manager

10/10 Excellent

Elizabeth, North Lauderdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pestana Palace. Awesome Hotel, great and friendly staff. Breakfast was phenomenal. Definitely a five star hotel.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 16 Feb 2024
Dear Mrs. Elizabeth, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Carlos, Belo Horizonte

Stayed 1 night in Jan 2024
Response from Flávio on 21 Mar 2024
Caro Sr. Carlos Rodrigues, Obrigado pelo seu feedback sobre a sua estadia no Pestana Palace Lisboa. Ficámos muito satisfeitos em saber que apreciou a sua experiência e o serviço dedicado, atento e profissional da nossa equipa. O seu reconhecimento enche-nos de orgulho e serve de incentivo para melhoramos continuamente o nosso serviço e almejarmos a excelência.Foi um enorme prazer acolhê-lo como Hóspede. Agradecemos a sua estadia no Pestana Palace Lisboa, e esperamos voltar a recebê-lo em breve.Cordialmente, Flávio Granja CoelhoHotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great group of people working as a team and getting the job done .
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on 5 Jan 2024
Dear Mr. John, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

4/10 Poor

Juana

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

Catherine Torrese, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Janirka, Jersey City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Diyana

Stayed 1 night in Dec 2023

8/10 Good

Dayou

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice garden.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 3 Dec 2023
Dear Mr./Mrs. Dayou,On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. The surrounding area is quiet and safe. This hotel is not in the city center and a long walk to Belem so if you want to see tourists sites and shop without having to taxi or uber this may not be for you. Uber to city center was only 10 euro. Lovely lovely hotel.
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 3 Dec 2023
Dear Mrs. Virginia, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Palace Lisboa.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home away from home
Amazing staff! I never had such sincere, caring and attentive service, anywhere. Absolutely gorgeous premises, especially the gardens and the rooms of the palace building. I felt like I was home. I did not want to leave!!
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 1 Nov 2023
Dear Mr. Mark, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real palace, restored to its original condition. Very beautiful and romantic.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 1 Nov 2023
Dear Mrs. Elsa,On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Mark

Stayed 4 nights in Oct 2023

2/10 Terrible

richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel
We had a problem with the tv . The remote did not work properly. They came out to fix it three times but failed. The a/c didn’t work and they had to come and fix it .
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 21 Oct 2023
Dear Mr. richard, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Patrícia PascoalGuest Service Manager

8/10 Good

Dwight

Travelled with partner
Liked: Amenities, property conditions & facilities
The property itself was beautiful; an early 20th century Palace with lovely gardens. Most of the staff were very accomodating and helpful, but for one rude and stiff front desk clerk. We were disappointed as this staff person demanded the application of their cancelation policy be adhered to, when we had a circumstance that prevented us from making the first night of our 3 day stay. His stingy insistance colored the luxury experie we had hoped for and expected, and because of it, we will not again patronize the Pestana Hotels.
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 20 Oct 2023
Dear Mr. Dwight, Firstly, we would like to thank you for taking the time to give us your honest feedback on your recent stay at Pestana Palace Lisboa. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations.Unfortunately, there were some issues with your experience at reception. We would like to apologize for any inconvenience caused. We have further investigated the issue. We are taking measures to ensure that unfortunate events like these do not happen again.We would like to thank you for choosing Pestana Palace Lisboa. We hope this inconvenience has not permanently tarnished your impression of our hotel, that we would like to revert during your next stay.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Excellent staff, lovely room, fabulous breakfasts! Enjoyed the pools and steam room. Would highly recommend!
Stayed 4 nights in Oct 2023
Response from Guest Service Manager on 1 Nov 2023
Dear Mrs. Mary Ann, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

cary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old works and beautiful ! Excellent hotel for the price.
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 18 Oct 2023
Dear Mr./Mrs. cary,On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

William, Malvern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thais is an excellent hotel and the staff were very friendly and attentive. The only drawback was the location wasn’t really walkable, but Ubur’s were cheap and very quick.
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 18 Oct 2023
Dear Mr. William, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Donya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were wonderful. We were on our honeymoon and they made us feel special by upgrading our suite and sending complimentary sparkling wine and chocolates to our room. The staff helping with luggage/valet service were so kind and sweet. The only downside was that the property is a bit old and our room sort of felt like a dungeon in the basement. Some maintenance and renos would have significantly improved the quality of my stay. Also the breakfast was delightful and the wait staff were great.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 12 Oct 2023
Dear Mrs. Donya, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Shaun

Travelled with family
Very good experience
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 11 Oct 2023
Dear Mr. Shaun,On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing stay
Wonderful relaxing stay. Staff were very friendly and attentive. We ended up trying all of the restaurants and everything was delicious, plus lots of breakfast options.
Stayed 4 nights in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Mrs. Hannah, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well past it’s sell by date
Not so good - tired, unclean, noisy
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Mr. Adam, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologise for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Palace Lisboa.Kind regards, Patrícia PascoalGuest Service Manager

6/10 Okay

Alejandro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautifully palace that need urgently a refurbish. Very old rooms. Very very limited closet space.
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on 6 Oct 2023
Dear Mr. Alejandro, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Palace Lisboa and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff was very friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on 6 Oct 2023
Dear Mr. Timothy, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool itself is in need of many repairs, walkway around pool has several loose sidewalk panels, making them unstable. The marble or granite panels all around the pools top circumference need to be replaced as they are deteriorating due to the water flowing over them, and have sharp edges. Air conditioning unit in my room did not work properly, never produces cold air, could never hit the setpoint? Fan blows, but never got cool enough. Change out all toilets in the Hotel to NorthAmerican type toilets, that actually flush waste fully and completely...as the Euro toilets are pretty much useless! You need to flush several times just to get everything out? This is a problem across Portugal. No idea why in 2023 we have this ridiculous problem still? Shower water pressure is also not strong enough? At a hotel like this I expect better. Lastly, the wonderful gardens seem to be over run with grasses and weeds, and the actual plants are quite overgrown and wild looking? How is this even acceptable to the Management there? My personal yard, which is far larger than those gardens is in far better shape? Again, a very simple item, but it not up to par for a hotel like this? Why?
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 15 Sept 2023
Dear Mr. George, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Palace Lisboa and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service and a beautiful property
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 14 Sept 2023
Dear Mr. Steven, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Dining options are limited especially if there is a conference.
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 14 Sept 2023
Dear Mr. Jonathan, On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palace Lisboa.Best regards, Patrícia PascoalGuest Service Manager

8/10 Good

Shimon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked staff Amenities good but could be better for this level of hotel Nothing disliked
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on 8 Sept 2023
Dear Mr. Shimon, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely unique and beautiful. Definitely worth staying here.
Stayed 3 nights in Aug 2023
Response from Guest Service Manager on 3 Sept 2023
Dear Mr. David, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our facilities. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Palace Lisboa.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay. Words don’t describe the beautiful garden and pool at this place. Very nice.
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 2 Sept 2023
Dear Mr. David, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Pousada located next to the Roman Temple. The Pousada is an easy walk to all of Evora. The staff at the Pousada are terrific!
Stayed 2 nights in Aug 2023

8/10 Good

Emily

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Vaca
Beautiful buildings and gardens. Staff was friendly and attentive. We had dinner in the restaurant and it was lovely. The “duck in a can” was the highlight.
Stayed 2 nights in Aug 2023
Response from Guest Service Manager on 16 Aug 2023
Dear Mrs. Emily,On behalf of the entire team at Pestana Palace Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting in large gardens, lovely pool. Historic, restored stately home.
Stayed 3 nights in Aug 2023
Response from Guest Service Manager on 10 Aug 2023
Dear Mrs. Gabrielle, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

8/10 Good

Katie

Liked: Cleanliness, staff & service, room comfort
Good - but probably 4*
Good experience here at the Pestana palace hotel. The hotel was a great base for our trip as we had planned a hybrid city and beach break - so the location allowed us to easily go city centre or out to the coast and Cascais. The room itself was clean and tidy - but a little worn in places, and the bathroom similar. It didn’t have the crisp feel of a 5* hotel, but we were very comfortable there. We chose a room with a balcony and this was disappointing; as we had a garden view - but actually looked at a bush… and had no view. Facilities in the hotel were good overall, the gym was compact but adequate, and the pool was nice. Breakfast was superb, with a vast offfering - but on each day the eggs were stone cold. We were disappointed that the gardens were barren and not luscious and full of flower, given this is such a vast area of the hotel. Our final disappointment was the cost of a drink - 9euros for a large beer at the pool is ridiculous. It’s a shame the inside of the palace doesn’t have a vibey atmosphere on an evening, and a shame the prices aren’t a little keener as we would have loved to enjoy those rooms but found them empty and costly to have an aperitif in. Overall, nice hotel - would revisit, but lacks that 5* charm. Would call it a 4* with an amazing feature of the palace.
Stayed 4 nights in Jul 2023
Response from Guest Service Manager on 9 Aug 2023
Dear Mrs. Katie, Thank you for taking the time to provide us with your feedback on your experience at Pestana Palace Lisboa. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Palace Lisboa. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Patrícia PascoalGuest Service Manager

10/10 Excellent

meghna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience and Ambiance of staying in a very well maintained Palace does give one a feeling of Royalty and feels really cute
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 24 Jul 2023
Dear Mrs.Meghna, On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palace Lisboa.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

MOHAMMED I

Stayed 5 nights in Jul 2023

10/10 Excellent

ALAN, WALDWICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel and gardens
Stayed 8 nights in Jul 2023
Response from Guest Service Manager on 19 Jul 2023
Dear Mr. ALAN, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Mathew

Fantastic
Fantastic hotel. Great service. Good price
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 9 Jul 2023
Dear Mr. Mathew, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! The Palace is restored perfectly & the grounds are very well kept! Service & Front desk personnel were excellent ! Easy taxi/Uber into the old part of town!
Stayed 4 nights in Jun 2023
Response from Guest Service Manager on 5 Jul 2023
Dear Mrs. Pamela, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

John, Rancho Palos Verdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our stay & my nieces wedding at the hotel was marvelous.
Response from Guest Service Manager on 5 Jul 2023
Dear Mr. John, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely and well run hotel. The grounds are lovely and the old Palace building is stunning. All of the staff were incredibly helpful, but never over the top. We didn’t try the restaurant but the bar food was excellent, if a little pricey. I’d thoroughly recommend this hotel, however there are a couple of point to note; It’s a little bit out of the way in a largely residential area. It’s a 25 min walk to the visitor attractions in Belem and further to the main areas of Lisbon. However, the bus and tram run frequently from a street behind the hotel and get you to the train station for about €2 The rooms could possibly do with a little updating, but our room was spotless and comfortable. The gardens are lovely and breakfast in the gardens is fab. If you want to eat out, there isn’t a huge amount in the area, although there’s a great little bar/restaurant called Jubel about a five minute walk away. They serve variations on traditional Portuguese food and it pretty inexpensive. Overall, thoroughly recommend 👍
Stayed 3 nights in Jun 2023
Response from Guest Service Manager on 30 Jun 2023
Dear Mr. Alan, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon.Best regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Sebastian Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful, luxurious, true 5 star hotel
Stayed 4 nights in Jun 2023
Response from Patrícia Pascoal,Guest Service Manager on 26 Jun 2023
Dear Mr. Kenneth, We were delighted to hear that your recent stay at Pestana Palace Lisboa was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Palace Lisboa for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Patrícia PascoalGuest Service Manager

10/10 Excellent

Della

Stayed 1 night in Jun 2023