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Reviews of Urban Hotel Grantham

4 out of 5
Urban Hotel Grantham
Swingbridge Road, Lincolnshire, Grantham, England

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 910 reviews" "
Rating 8 - Good. 360 out of 910 reviews" "
Rating 6 - Okay. 180 out of 910 reviews" "
Rating 4 - Poor. 89 out of 910 reviews" "
Rating 2 - Terrible. 49 out of 910 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing stay of three nights
Disappointing, am aware of difficulties your industry are having , but complete absence of staff apart from behind desk , glasses and dirty food trays left in corridor for hours room not fully cleaned .
Stayed 3 nights in Sep 2021

8/10 Good

Oliver

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Andrew

Stayed 1 night in Aug 2021

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick another hotel
We had 50 minutes wait for our room after the check in time, eventually got our key to the room after it had been cleaned, I say that loosely as there was sick down the side of the bed and Pooh floating in the toilet. We did speak with the manager who apologised and said he would make sure it was cleaned while we were out and as a good will gesture would leave a bottle of wine for us. Which we got just before midnight when promised at half ten. To top our stay off the fire alarms woke everyone up around half four in the morning, so not much sleep. £140 a night what a joke
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Some of the work looked like a little DIY.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dreadful experience and never again. The room we checked into had not been serviced from the previous guest. Bar service was slow, restaurant was closed although bar food could be ordered. We waited 35 mins for our starter which consisted of 3 chicken wings for just short of £6. Main dish arrived after one hour. Other diners waited over an hour for theirs and complained about the standard of poor quality food. I went into the kitchen to complain about the delay but no one was there and no evidence food was being cooked on site. It was probably being ordered in hence the delay. The following morning the fire alarm went off. The shower emitted water which was too hot to wash in and the controls didn’t work to reduce the temperature. Hopefully Expedia will remove this hotel from the recommended list.
Stayed 1 night in Aug 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Should if used the spa.
Nice place, I didn't use spa facilities but I imagine it would make this place more enjoyable to stay. Overall it's a nice place to rest your head for a night or two.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was comfortable to sleep in. Breakfast was good and well laid out. The property was dated inside. The bathroom lacked basic items such as tissues and shower gels. The bath plug hole had hair in it. The shower controls did not work correctly, therefore it was hard to get hot water as the cold water pressure was much higher than the hot water pressure.
Stayed 2 nights in Aug 2021

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Jeannette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor evening service and food
Wasnt expecting to stay near Grantham overnight but we had to and booked in this hotel. All not too bad pleased with room. We went to restaurant for evening meal. Tablenext to us told us they hsd senttheir meals back as fish was cold and like rubber. We were very hungry and waited 1hr for main courses we were just summoning someone to say we were off and not waiting anymore but ourmeal arrived. Themeal was luke warm husband steak 19 pounds looked like a rib. My meal advertised as traditional fish and chips (it wasnt) like rubber a d batter soft not crispy my daughters portion of tikka masala was bordering on ridiculous. We ate it as we were not waiting again for more food only good thing chips were nice. When i was asked if all ok i told the so called manager straight what they charging i was not paying full price and i didnt. Manycomplained that night hopefully its a one off but very poor in the evening restaurant however breakfast much better no complaint there. Some very pleasant staff.
Stayed 1 night in Jul 2021

6/10 Okay

Ryan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Dated, and in need of refurb. Staff friendly and helpful. Food isn't great. Probably wouldn't stay here again unless I had to. TV blew up in my room and they were unable to replace. Shower was covered in limescale and walls mouldy.
Stayed 1 night in Aug 2021

4/10 Poor

Holly

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wouldn’t recommend
The car park is really tight and many cars seem to struggle to park within bays which in turn leads to limited parking for when the hotel is busy. Check-in was a simple and straightforward process. The room was a king and had plenty of space but was looking very old and tired. The bathroom was exceptionally old and the engrained dirt showed this. There was a lot of hair in the bath plug hole which was broken. The bed was clean, large and very comfortable. The walls are paper thin. Although the bar and music stopped not long after 11pm the general noise continued until around midnight with conversations and people running along corridors all easily audible in my room. I was then awoken just before 6am by similar noises which persisted until I left for work at 10:45am. Tea and coffee available in the room. Breakfast had a good variety but was very basic. Had to wait to be served hot food as no one manning the counter and was told it wasn’t self service. By the time the toaster had cooked the toast the main breakfast was cold so I’d advise you don’t have the two together due to the wait for both. Checked out without issue. Greeted by numerous piles of vomit in the car park which hadn’t been there the night before. As I was staying over due to travelling for work in the local area for the weekend I wouldn’t stay again and unless you just need somewhere basic to stay after a late night party etc I wouldn’t recommend either.
Stayed 1 night in Jul 2021

6/10 Okay

Jessica

Very basic and dated, old fashioned an
Stayed 1 night in Jul 2021

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights.Excellent service.Very clean.Booked for a 2 night break in October including breakfast, dinner and spa treatment for an exceptional price
Stayed 1 night in Jul 2021

6/10 Okay

John

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
Stayed 2 nights in Jul 2021

8/10 Good

Ceri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Super attentive and helpful staff but disappointing as we'd booked the hotel for the pool and even sent a query about its availability but got no reply and the pool was closed. Very clean, food very basic and average and a bit expensive.
Stayed 1 night in Jul 2021

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in need of modernisation
Hotel in General needs modernisation. Main positive is the staff who were excellent, very helpful as much as they could. We only got ONE pillow each on our bed and when we asked at reception for another, we were told they had run out !!! We had to use a bath towel as a 2nd pillow !!! Breakfast was fairly limited but adequate, and again the staff were friendly and helpful, however half of the yogurts on offer were a week past sell by date !!! I told the lady behind the counter and she quickly removed them !!!! I feel that we are due a partial refund or goodwill gesture as we really didn’t sleep well
Stayed 1 night in Jul 2021

2/10 Terrible

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful!
Wasn’t clean, therefore didn’t use the shower. There were at least 5 moths on the ceiling. One tea bag had been left for the entire 1 night stay. There was a function on at the hotel which resulted in people running up & down the corridor until at least 3am ….. dreadful behaviour! Thought this was 4 star more like 2, very disappointing
Stayed 1 night in Jul 2021

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Easy and quick check-in and out, good size comfortable room, fabulous shower.. Clean and tidy, good facilities in room.. Only down side was i requested a king-size bed but got 2 singles pushed together..
Stayed 1 night in Jul 2021

6/10 Okay

Tim

Liked: Cleanliness, room comfort
Ok
Ok and evening meal was good, not to sure about the service as even asked how I wanted my gammon steak 😂. New waitress but I need of training
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
The room was very outdated. No fan or air-conditioning in room. Lights were very dim. Pillows were very uncomfortable. Shower was either hot or cold, no in-between. Mattress topper came off bed when asleep. Maid rushed us out of room at 11:50 while packing bags to leave
Stayed 1 night in Jun 2021

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What a shame
Firstly complements to the people who were all great and very welcoming but the place really lets them down. It’s just old and run down, the bath was dirty, sheets had marks on the them and the spoons in the room were dirty not to mention 2 cups for a family room for 4 people doesn’t add up. Food is very very poor so make sure you’ve had a few drinks before touching it and that won’t even help you at breakfast
Stayed 1 night in Jun 2021

6/10 Okay

S

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2021

8/10 Good

Brendan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Tired But value for Money
Josh on reception would benefit if some OJT he failed to mention availability of WI-FI, the need to book your vehicle in and told us Breakfast was from 0800. Chris? the Barman was attentive and professional. Whilst reasonably comfortable the hotel could do with a make over as it is looking rather aged. However for a one night stay it was value for money.
Stayed 1 night in Jun 2021

6/10 Okay

Ken

Business traveller
Disliked: Property conditions & facilities, room comfort
Swimming pool not open and kitchen service was very slow. Everyone trying to get back to normal I guess
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
needed sprucing up
The stay was ok, we only had one night there this time but we had a couple of issues that were reported to reception on the evening of check in and again the following morning but understood the problem could not have been resolved during our stay. The inside bar area was tired and the outside areas, both the enclosed garden and the car park areas were unkempt and really do need to be tidied up considerably. The car park was in poor condition and with weeds popping up all over it certainly didn't offer a good first impression.
Stayed 1 night in Jun 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Jun 2021

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t arrive until around midnight.
Stayed 1 night in Jun 2021

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

jay

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Old tatty. Food was shocking
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean. Good value for money
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Had to change rooms due to the first one smelling of smoke. Beds were okay. Staff very good.
Stayed 2 nights in Jun 2021

10/10 Excellent

Kee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff, hotel in need of refurb
When we arrived we were surprised by the room as it was not what we had seen in the photos on the website - it was tired and needed refurbishment. There was a significant recent stain on the carpet (either chocolate or blood) and the tv aerial had been removed so we had to move a heavy cupboard to plug it back in. We mentioned this to reception but stayed in the room overnight. The next morning, we could not get the shower control to move so the water was scalding hot. We asked if we could move rooms (we were there for 2 nights). The staff were polite and instantly agreed to change the room. The 2nd room we moved into - on the 1st floor - was completely different, and much more like we had seen on the website. More modern, with a walk in shower and coffee maker (although no coffee for the coffee maker). The pillows were also much more comfortable. Throughout the hotel the staff were very polite and welcoming. The cooked breakfast was very nice Our impression is that this hotel is in need of a refurb, to bring it up to the standard of the 2nd room. Also the cleanliness in some of the common parts (eg corridors) needs improving, and also there needs to be quality control of the rooms before allowing new guests in to a room.
Stayed 2 nights in Jun 2021

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, room comfort
Great hotel but needs to be refurbished
The hotel is in an excellent location being just off the A1 it was also very easy to find. In my opinion this hotel was once a very good hotel but now is in need of a refurbishment. My room was large a comfortable with a king sized bed and plenty of additional seating.
Stayed 1 night in Jun 2021

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here many times, so knew what to expect. Everything was fine for a few nights away. It was a shame the pool/spa facilities were closed but we knew that before arriving, due to COVID. There was only a small thing that let our stay down, and that was when we decided to eat at the hotel one night and use our gourmet card for discount, this was refused and they said they weren’t accepting them yet having not long opened back up after COVID?? Although they are still on the website as offering this discount! Which is a bit misleading.
Stayed 3 nights in May 2021

8/10 Good

Kapil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay really wish can work on improving
Really nice stay. A lovely Affordable hotel which has several features that add to its splendour. A few not so nice bits, only because its fair to new customers: Breakfast is very basic (you only get 3 types of cereal, none are child friendly, corn flakes, bran flakes and another basic cereal). Our bedroom was nice, but very basic, the king bed is a Divan, when you are a couple, there is a gap between you and your partner). The shower needs servicing, i received hot water but by the time wife went in it was cold water. The bar tender wasnt very pleasant when i asked for my hot chocolate to be sent to my room although he was making a trip with beer to another room! No toiletries provided and only given once asked at reception. Clean my room service, i was told they wouldnt clean my room, only cleaned once complained at reception. All in all the hotel is lovely, but would i call it luxurious, perhaps not. Lovely spa experience with massage we loved it!
Stayed 3 nights in May 2021

6/10 Okay

Kirstie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rather disappointing
Unfortunately on arrival the facilities were lacking, basic housekeeping errors (no TV remote, missing lightbulbs, no toiletries or mugs!). Staff were responsive to fixing these issues, but it really was a disappointing first impression. Noone thought to tell us about breakfast.
Stayed 1 night in May 2021

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Hotel well placed fir A1. Quiet. Comfy bed.
Perfect location for a stop over in the way to East London. Close to the A1, but not noisy. Free parking. The WiFi in my room was not strong enough to teach my 3 online classes, so I had to use my phone as a hotspot. The lighting in the room was eco friendly, but not Zoom meeting friendly! If You have evening meetings/classes, bring an extra light! The bed was really comfortable and I slept very well. The other furniture and the bathroom were in need of an update - a cracked tile it 2 and a discoloured plug hole meant I had a quick shower rather than a relaxing soak in the bath! There were no free toiletries, which were advertised. I had to ask fir milk for the tea/coffee (which was provided with a smile by reception staff). I solved the mystery of the in room hair dryer - it was in a drawer in the desk!! Fir some reason that was NOT the first place I looked!! A note telling guests where to find it would have helped!
Stayed 1 night in May 2021

6/10 Okay

norman

Business traveller
Liked: Staff & service
Stayed 1 night in May 2021

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but everything you need & clean
Stayed 1 night in May 2021

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Will be coming back.
A comfortable friendly hotel. Great for families. We enjoyed a lovely evening meal and breakfast during our stay. The staff were super friendly and helpful. Would recommend!
Stayed 1 night in May 2021

6/10 Okay

Ron

Liked: Cleanliness, staff & service, room comfort
Grantham stay
Because of COVID restaurant and bar closed we booked breakfast which was a grab and go meal very poor for price evening meal we had to get takeaway which is understandable in the present climate. The room provided 1tea bag and one coffee we had to go and ask for more. The staff were very nice and the room was clean .
Stayed 1 night in May 2021