Standard Room, 2 Single Beds, Non Smoking, Marina View | View from room

Reviews of Holiday Inn Lincoln, an IHG Hotel

4 out of 5
Holiday Inn Lincoln, an IHG Hotel
Brayford Wharf North, Lincoln, England

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1006 reviews" "
Rating 8 - Good. 363 out of 1006 reviews" "
Rating 6 - Okay. 123 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Great position and quiet location despite being central. Staff not very friendly and hotel has a bit of a tired feeling - basic electric heaters in our room, no heated towel rail and fan in bathroom did not work. Broken and fallen down barriers at front of property and could not see what work was going on. Outside of the building needed a good sweep
Stayed 2 nights in Mar 2024

4/10 Poor

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were friendly, however the room let it down. There was dust on every surface and spiderwebs hanging from the ceiling. I had to make my pillow myself as they'd just been thrown in. The room was also a bit dated. Definitely not what I'd expect for the price.
Stayed 1 night in Mar 2024
Response from F/desk HI Lincoln on 26 Mar 2024
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Firstly, we would like to offer you our apologies for the cleanliness issues you found in your room. We have passed on all your comments to the manager of our Housekeeping Partners to address with her team accordingly, so thank you for bringing this to our attention.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,

8/10 Good

Debbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location everything was within walking distance with plenty of great places to eat. Staff were very friendly and helpful. We had a lovely stay however the cleaners need to pay more attention especially in the bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access close to the area required
Stayed 1 night in Mar 2024

8/10 Good

Michael, LEAMINGTON SPA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was ABIT hard for me. Could be perfect for others. Great location
Stayed 2 nights in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
So the beds and the rooms were comfy and clean. However maybe it was just us but the emergency light was so bright, not just a little bit, like closing your eyes for a nap during the day in Greece bright. Cannot help drunk people next to you, but the walls and the lady in the morning barely acknowledged us when we're trying to check out. Right next to the river and shops so perfect location.
Stayed 1 night in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Andries

Liked: Cleanliness, staff & service, property conditions & facilities
Nice position, friendly staff. Happy to see the dog. Only downside was poor supply of toilet roll. Two largely used rolls in the bathroom. There should have been at leadt on unused roll provided.
Stayed 1 night in Feb 2024
Response from F/desk HI Lincoln on 23 Feb 2024
Dear Andries,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were happy to read that you enjoyed our lovely location, found our staff to be friendly during your stay, and that we are dog friendly. Also please accept our apologies for the lack of toilet roll supply in your room during your stay, rest assured we have passed this onto the Manager of our Housekeeping Partners to review with her team, so thank you for bringing this to our attention. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lounge area, very chilled it had bar and area for food , I felt very comfortable I came to visit family so we used that area . Rooms were spacious and beds were very comfortable
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast, good coffee.
Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were very good. However when local clubs and pubs closed there was a lot of screaming and shouting going on. I was awoken by this several times during the night. The last time at 0340 hrs. Oh too be young again!
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

ANGIE

Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice and the staff at breakfast were courteous and helped make up for the front of door staff who were unhelpful and quite miserable. They preferred to watch us struggle with a wheelchair than open the door. But beware if you book pay later at the hotel they then charge more on the day. This is something I have never experienced before.
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Take your own pillow!!! Not the best.
Stayed 1 night in Feb 2024
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Vibrant location with many eateries. Hotel was very nice and contempory unfortunately let down by our very dusty roo., informed reception and the matter was treated seriously. Good staff
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 3 Feb 2024
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were pleased to read that you enjoyed our vibrant location, and found the hotel very nice. However it was disappointing to read that your room was dusty, and we have ensured these comments have been passed onto the manager of our Housekeeping Partners to review and address with her team accordingly - so thank you once again for bringing this matter to our attention.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

4/10 Poor

Jonathan

Disliked: Property conditions & facilities
there was a problem in the room with the tv control not working. there was sick in the lift and the rooms can hear voices in the corridors
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and friendly and couldn’t do enough to help you full property was very nice and clean and I had a poorly child with me and the quietness and the confidence of the beds for her was fantastic all round 10 out of 10
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Edward,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you found the staff lovely, friendly and accommodating, and the hotel to be very clean throughout your stay with us. We have passed on all your kind comments to the team to read and be proud of, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 11 Jan 2024
Dear Andrew, Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely

8/10 Good

Shameema

Stayed 2 nights in Dec 2023
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Shameema,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from F/desk HI Lincoln on 31 Dec 2023
Dear Stephen,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Reception Team

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas break
Nice stay , good break over Xmas , no issues , will definitely come again Thank u
Stayed 3 nights in Dec 2023
Response from F/desk HI Lincoln on 31 Dec 2023
Dear Ashok,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were happy to read that you enjoyed your time with us over the Christmas period, so thank you for all your kind words.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Reception Team

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from F/desk HI Lincoln on 27 Dec 2023
Dear Katherine,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,The Reception Team

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and friendly. The hotel is beautiful on the inside as well as the outside. The room we got was spacious and clean. I absolutely loved the bathroom. The shower was amazing! The only downside my partner had was he didn't like the pillows. I feel like hotel pillows are not the greatest across the board, but my opinion versus his. The view we had of Brayford Wharf from our room was amazing.They had a great breakfast selection. Overall, it was an amazing hotel and will stay here again in the future!
Response from F/desk HI Lincoln on 27 Dec 2023
Dear Sarah,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were happy to read that you enjoyed most aspects of your stay, so thank you for all your kind comments.However we would like to offer you our apologies about the pillows on your bed but unfortunately, as they are the IHG branded standard pillows we have to use that particular brand and type.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,The Reception Team

6/10 Okay

Caron

Stayed 2 nights in Dec 2023
Response from F/desk HI Lincoln on 27 Dec 2023
Dear Caron,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,The Reception Team

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 24 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

Emelia, Barnet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from F/desk HI Lincoln on 19 Dec 2023
Dear EmeiliaThank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,Reception Team

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from F/desk HI Lincoln on 19 Dec 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,Reception Team

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Reception Team on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. We were extremely to read that you enjoyed everything about your stay, Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Phil

Stayed 1 night in Dec 2023
Response from Reception Team on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. We were extremely to read that you enjoyed everything about your stay, Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. Easy check-in and staff very helpful. Only downside, breakfast room is small and the queue was long as everyone turned up at a similar time.
Stayed 1 night in Dec 2023
Response from front desk on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from front desk on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

10/10 Excellent

Lynne

Stayed 1 night in Dec 2023
Response from frontdesk on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from frontdesk on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

8/10 Good

jason, essex

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from reception on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

10/10 Excellent

Heidi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. The rooms were clean and the staff were incredibly friendly. We would definitely stay again.
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

6/10 Okay

Tracey

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from F/desk HI Lincoln on 9 Dec 2023
Dear Tracey,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday InnKind Regards

6/10 Okay

Marie

Stayed 1 night in Nov 2023
Response from F/desk HI Lincoln on 9 Dec 2023
Dear Marie,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Holiday Inn.Sincerely,

8/10 Good

Sheron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location just a bit cold in our room.
Stayed 1 night in Nov 2023
Response from Reception Team on 4 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. We were extremely to read that you enoyed everything about your stay, Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception on 24 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and access to cathedral
Stayed 1 night in Nov 2023
Response from Reception Team on 4 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. We were extremely to read that you enoyed everything about your stay, Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location not far from centre and liads of eateries
Stayed 1 night in Nov 2023
Response from Reception Team on 4 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. We were extremely to read that you enoyed everything about your stay, Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

4/10 Poor

Thomas

Disliked: Room comfort
Overall a disappointment
Very uncomfortable bed, old dated room, extractor in bathroom did not work. Clean but mould around the windows. Wouldn’t return.
Stayed 2 nights in Nov 2023
Response from front desk on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. . Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday inn was a great place to stay. You could tell it had been recently refurbished too. There were still some areas that needed some attention which is why I didn't give it 5 stars
Stayed 2 nights in Nov 2023
Response from Front desk on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. . Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and Staff but horrible view
This hotel is in an absolutely fantastic location and the rooms and staff are great BUT when I upgraded to a premium room I expected a view NOT of another window
Stayed 1 night in Nov 2023
Response from F/desk HI Lincoln on 19 Nov 2023
Dear David,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you enjoyed the room, our staff and our beautiful location. Also we would like to offer you your apologies for your disappointment in our room not overlooking the waterfront. If you do stay with us again and it is a waterfront view you would like, then it is all our twin bedded rooms which do have this view.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for sharing your comments, and staying with us during your break in Lincoln.Sincerely,

8/10 Good

Valerie

Stayed 1 night in Nov 2023
Response from F/desk HI Lincoln on 16 Nov 2023
Dear Valerie,Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday InnSincerely,

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay. Excellent location on brayford is a short walk into city centre. Rooms are good size, maybe a bit tired and need of update but no matter. Breakfast options were good and items were available to order. The staff throughout the hotel were amazing. They were happy to serve and eager to please. A refreshing change. Will return.
Stayed 1 night in Nov 2023
Response from F/desk HI Lincoln on 16 Nov 2023
Dear Simon,Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.We were very happy to read that enjoyed your stay with us, and were delighted to read your kind comments about the breakfast and our amazing staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,

8/10 Good

Mick

Stayed 1 night in Oct 2023
Response from front desk on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. . Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants very close. The tourist bus stopped outside the hotel and provided an interesting tour round the city with an excellent guide and driver. Commentary was from a real person, not pre-recorded.
Stayed 2 nights in Oct 2023
Response from F/desk HI Lincoln on 16 Nov 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday InnSincerely,