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Reviews of Branston Hall Hotel

3.5 out of 5
Branston Hall Hotel
Branston, Lincoln, ENG

Reviews

8.6

Excellent

Rating 10 - Excellent. 151 out of 320 reviews" "
Rating 8 - Good. 130 out of 320 reviews" "
Rating 6 - Okay. 24 out of 320 reviews" "
Rating 4 - Poor. 11 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrageous closure with no warning.
We didn’t stay - after a 350 mile drive we arrived to find it very firmly closed. Ironic you send this questionnaire after your reservations person (based, unhelpful,y, in Arizona) spent over an hour and a half on the day getting us alternative accommodation.
Our greeting when we arrived at the hotel.
Stayed 2 nights in Sep 2020

2/10 Terrible

David

Stayed 1 night in Sep 2020

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Des

Liked: Cleanliness, staff & service, property conditions & facilities
Grand but tired
Lovely grand old building. We had the room overlooking the drive. It was small and quaint; they made good use of an odd space in that there was even a bath. The swimming pool was tired and in need of a facelift but fine for a few lengths before popping in the steam room.
Stayed 1 night in Jan 2020
Response from Front Office Manager on 10 Mar 2020
Dear reviewer, Thank you for your constructive comments, we will review all of your feedback and they will be acted upon. Kind regards, Branston Hall Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received fantastic service throughout my stay. The bed matress was old and needs replacing. Food was excellent.
Stayed 3 nights in Feb 2020
Response from Front Office Manager on 3 Mar 2020
Thank you for taking the time to post feedback, this enables us to review our service and make improvements. We do hope we get to greet you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique - would have been nice to have some nicer cups in rooms - I know it’s a small thing but small catering cups are horrible - why not some nice pottery mugs?
Stayed 3 nights in Feb 2020
Response from Front Office Manager on 25 Feb 2020
Thank you for your constructive comments, we will review all of your feedback and they will be acted upon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Front Office Manager on 18 Feb 2020
Thank you for your positive feedback - we hope to welcome you again in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 1 Feb 2020
Thank you for feedback - we hope to welcome you in the future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 1 Feb 2020
Thank you for feedback - we hope to welcome you in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How the hotel was decorated and furnished, in keeping with the original building .
Stayed 1 night in Jan 2020
Response from Front Office Manager on 21 Jan 2020
Thank you for your feedback - we hope we can welcome you again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
lounge and bar area were very comfortable. Staff great
Stayed 1 night in Jan 2020
Response from Front Office Manager on 21 Jan 2020
Thank you for taking the time to review our property.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place lovely food friendly staff. Pity pool was out of action but couldn't be helped safety comes first
Stayed 1 night in Jan 2020
Response from Front Office Manager on 15 Jan 2020
Thank you for your feedback & understanding. We hope we can welcome you again in the future.

8/10 Good

Jane

Stayed 2 nights in Jan 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 21 Jan 2020
Thank you for your positive review.

10/10 Excellent

Phillipa

Stayed 1 night in Jan 2020

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great food and great service
Stayed 1 night in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your lovely feedback -we hope we can welcome you again in the future.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and staff
11/10 great place, beautiful hotel and ground with really amazing staff couldn’t recommend him highly enough
Stayed 1 night in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your lovely feedback - we hope we can welcome you in 2020.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect only one slight let down the shower was very poor
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your feedback - we are currently reviewing your comments.

10/10 Excellent

Sara, Teignmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely traditional property and felt very cosy and festive at this time of year. It’s very old fashioned decor but that fits with the period of the property. Some sealant in the bathroom was coming away but other than that the room was spacious, comfortable and had everything you needed. The breakfast was good and it was very good value for money.
Stayed 1 night in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your feedback, we will pass this to our Maintenance Team.

10/10 Excellent

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Lovely stay in a lovely hotel
Stayed 1 night in Nov 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for taking the time to review our hotel, we hope we can welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very comfortable.
Stayed 1 night in Nov 2019
Response from Front Office Manager on 15 Jan 2020
Thank you for your lovely comments; we look forward to welcoming you again.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel
This is a nice old hotel with comfy but slightly dated rooms. The bar area is nice, there rooms have an armchair was well as a desk chair. Breakfast is a well stocked buffet with excellent service. I would happily stay there again.
Stayed 1 night in Nov 2019
Response from Front Office Manager on 15 Jan 2020
Thank you for your feedback, we look forward to welcoming you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Office Manager on 21 Jan 2020
Thank you for your positive review.

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Family gathering
Several issues ,the room was away from the main building in adverse weather (wind and rain )this was uncomfortable , other problems included 2 failed lights ,which were repaired within a short time but the persistent sticking front door was not corrected , not sure that this all (room location and room faults )were as a result of getting a cheap deal , the hotel did not seem fully occupied .
Stayed 3 nights in Nov 2019

6/10 Okay

emily

Stayed 1 night in Nov 2019

8/10 Good

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Shelagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A very warm welcome from the reception staff. The hotel is beautiful. Our room was very comfortable. A great stay
Stayed 1 night in Nov 2019

4/10 Poor

Darren

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
:It’s all good!:Why do I have to add a bit more????
Stayed 1 night in Nov 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Absolutely fabulous place stunning hotel we had a very large bedroom with a large comfortable bed. All the staff were very smartly dressed and very friendly we would stay again if we going to Lincoln.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lovely location and food, but freezing cold room
For an old hotel, you expect some character, but I felt that this hotel was a bit past it. The room I was in was freezing cold. I was offered a heater, but the radiator never came on, despite being told it would come on between certain times. The food was fabulous though - the absolute best fish and chips I’ve had in a long time. The bar area, with its roaring fire, is a good space, although the fire ran out of fuel with none to replace it and went out before we got there on the one evening we decided to sit beside it. A good selection of whiskies was a good thing. Overall though, the tired old freezing cold room means that I won’t be back.
Stayed 3 nights in Oct 2019

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hall
Great "out of lincoln" retreat. Amazing building, complete with creaky floors etc. Having been for a couple of years, shame the jacuzzi has gone from the pool area.
Stayed 1 night in Oct 2019

8/10 Good

Jean

Stayed 1 night in Oct 2019

6/10 Okay

Gavin

Business traveller
Liked: Cleanliness, staff & service
Lovely place, room was tiny and outside the hotel, door stuck and lights didnt work, bed lumpy and wobbly. great place and people though.
Stayed 2 nights in Oct 2019

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Retreat
A former stately home with lots of character and very helpful and friendly staff. The grounds are exceptional and great for taking a stroll by the river. We’ve stayed a few times when visiting family in the area and will certainly do do again.
Stayed 1 night in Oct 2019

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel for a weekend romantic break
The staff are friendly and helpful. We did have a small room but after asking for a different room we were given a much more spacious room in the Courtyard which was very clean, warm and comfortable. Biggest disappointment was the choice of foods at breakfast. The cooked breakfast was ok but the cold choices were very limited. Overall it’s good value for money. Beware the dinner menu could cost you more than average but you do have the option to upgrade to dinner deal. The food in the evening was very well presented and service was very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight.
Very comfortable stay Staff were friendly and helpful but unobtrusive. The perfect combination.
Stayed 1 night in Sep 2019

10/10 Excellent

Bhyll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there for one night but the hotel was very impressive. We would definitely return.
Stayed 1 night in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short break
Excellent breakfast, evening meal and service. Room 214 a bit on the small side but very clean, so no complaints.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole place is tired, it needs a massive upgrade to bring it from the 1980s to the present day of comfort and service.
Stayed 1 night in Sep 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good food friendly staff and drinks not over priced, a little dated in the room but its quite in keeping with the age of the building
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, the staff helpful and friendly, good value for money
Stayed 4 nights in Aug 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely trip for some time to myself.
Stayed 2 nights in Aug 2019

10/10 Excellent

debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Lauren and Emma on reception are extremely helpful and always cheerful
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were all really thoughtful and pleasant, especially with our 4 month old granson. They had given us a private dining room for our evening meals and breakfast prior to our arrival. Rooms were very spacious and comfortable. Food was very good and the setting was excellent. Really enjoyed our family weekend.
Stayed 2 nights in Aug 2019

4/10 Poor

Richard

Liked: Staff & service
Stayed 1 night in Aug 2019