Exterior

Reviews of Red Roof Inn Richmond, KY

2.5 out of 5
Red Roof Inn Richmond, KY
111 Bahama Ct, Richmond, KY

Reviews

7.6

Good

Rating 10 - Excellent. 286 out of 830 reviews" "
Rating 8 - Good. 296 out of 830 reviews" "
Rating 6 - Okay. 113 out of 830 reviews" "
Rating 4 - Poor. 60 out of 830 reviews" "
Rating 2 - Terrible. 75 out of 830 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious and clean. The young man at the front desk was extremely friendly and helpful when I checked in.
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 25 Mar 2024
Dear Heather,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN RICHMOND KY. I was happy to read your compliments about our clean and spacious room, and our staff at front desk who was friendly and helpful at check in. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 24 Mar 2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND KY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and had a fun time !
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on 18 Mar 2024
Thank you for sharing your 5/5 rating with us, Karen. Our staff at the Red Roof Inn Richmond, KY was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Misty

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Approached room could tell something was wrong with the door. It would not even close properly. Bed was disgusting, human and dog hair, dirt all in the bed . Place is trash. I didn’t even feel comfortable walking about this hotel alone. We left, booked a room with clarion across the street, it wasn’t much better and we had no hot water and they wouldn’t even give us a discount.
Response from Carla RediResponse Specialist on 3 Mar 2024
Dear Misty,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, KY. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the door would not close properly, the bed lacked cleanliness and the other concerns you listed is truly regrettable. I will be sharing your feedback with management to ensure that your concerns are addressed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Cristine, London

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on 29 Feb 2024
Dear Cristine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were able to take advantage of our pet friendly policy prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Shawn

Business traveller
Elevator had cautionary warning label inside about operational issues that were required to be fixed date 2/1/24 Room was not cleaned while I stayed there for 5 days. On 3 occasions I had to request or personally retrieve my own clean towels.
Stayed 5 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 26 Feb 2024
Dear Shawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN RICHMOND KY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the elevator, the room and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Noah R

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 23 Feb 2024
Dear Noah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable rooms. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

Gregory, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor.pool.was great
Stayed 3 nights in Feb 2024
Response from Recordo Rediresponse Specialist on 11 Feb 2024
Hello Gregory,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Richmond, KY. It's wonderful to hear that our pool created an ideal experience for you resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. . Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Judith

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 24 Mar 2024
Hello Judith, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND KY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Patty

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being a non-smoking room the bedspread had a burn whole in it, clean room did not smell of smoke , beds were not bad. Would stay again if coming through Richmond, KY again.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 5 Feb 2024
Dear Patty, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN RICHMOND KY. You indicated that the room was clean and did not smell of smoke. I do apologize for the condition of the bed spread you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 Excellent

Paula

Travelled with group
The room was clean and comfortable. The towel and shower bars in bathroom needed some work. The screws were pulling away from the wall.
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 5 Feb 2024
Dear Paula, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN RICHMOND KY regarding the clean and comfortable room. I do apologize for the condition of the towel bar and shower bar that you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

6/10 Okay

Teresa

Travelled with group
It was an average room for the price The pool was closed because of the roof caving in...but was not advised until I asked what time the pool was open until.. very disappointed as we were all looking forward to a nice swim...
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 29 Jan 2024
Hello Teresa,Though we appreciate your 3/5 scoring of our Red Roof Inn Richmond KY. We are disappointed to see that your stay was inconvenienced due to the pool being closed. We sincerely apologize. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Red Roof Management

10/10 Excellent

Kristen, Richmond

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on 17 Jan 2024
Thank you for your positive rating, Kristen, following your stay at the Red Roof Inn Richmond, KY. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and accessible for dining and shopping
Stayed 2 nights in Jan 2024
Response from Tianna RediResponse Specialist on 12 Jan 2024
Hello Alicia,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Richmond, KY. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you were welcomed by the convenience and quietness of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at check in was very friendly and the room was very clean.
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 12 Jan 2024
Hello Michaela, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Richmond, KY. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the hospitality of our staff and the spotlessness of your room. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Red Roof ManagementRediResponse Specialist

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Oniel Rediresponse Specialist on 10 Jan 2024
Hi Ryan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Richmond, KY. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,RedRoof Management

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 10 Jan 2024
Hi Rebecca,Thank you for taking the time to write a review of your stay at the Red Roof Inn Richmond, KY.Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Grant

Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 20 Jan 2024
Thank you for taking a moment to leave a review, Grant. The staff and I at the Red Roof Inn Richmond, KY appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Poor

Elena

Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 31 Dec 2023
Hello Elena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND KY and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access and parking
Stayed 1 night in Dec 2023
Response from Faith on 27 Dec 2023
We appreciate your business! Have a Great New year!

2/10 Terrible

Wesley

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Faith on 27 Dec 2023
We do apologize for any inconvenience during your stay! Enjoy the New year!

8/10 Good

Tabitha

Liked: Cleanliness
Hot tub in room
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 28 Jan 2024
Dear Tabitha,Thank you for taking the time to complete our guest survey of your recent stay at the Red Roof Inn Richmond KY. Though we appreciate your 4/5 score, we understand your concern about the absence of a hot tub in your room. Please be aware that your booking was for a Superior King room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Suite or Deluxe King room for a more satisfying experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

8/10 Good

Jo-Anne

Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 24 Dec 2023
Hello Jo-Anne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND KY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 Excellent

Charles

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and check in was quick and flawless. The clerk was friendly, quick and efficient. Room was clean and neat. Bed was comfortable.
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 21 Dec 2023
Hello Charles,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND KY and I appreciate your 5/5 score following your stay. I am happy to read that you found the check in process to be quick, the clerk at the front desk to be friendly and the room to be clean. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Faith on 14 Dec 2023
Thank you for the positive review! We appreciate it! Happy Holidays to you and yours!

8/10 Good

Sarah

Liked: Amenities
Very conveniently located off the freeway and near restaurants, gas stations, and right in front of a Walmart. I felt safe as a solo traveler and the front desk gentleman was very kind and helpful.
Stayed 1 night in Dec 2023
Response from Faith on 14 Dec 2023
Thank you for choosing our location! Happy Holidays to you and yours!

2/10 Terrible

V Louise, Niagara On The Lake

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
The elevator was not working had to use stairs to second floor. Being handicapped as not easy. Should have been informed before we got here.
Stayed 1 night in Dec 2023
Response from Faith on 11 Dec 2023
We do apologize, the elevator went down unexpectedly. We are working on this. If you'll need a bottom floor always call the location and we will do our best to accommodate your request.

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
In general we found the accommodations average. The hallways and stairs were quite dirty. Our room was fairly clean, however when we opened our fridge there was a cockroach in it which was a little upsetting. When we left in the morning we saw another cockroach cross our path in the hallway. Reported it to the front desk and he said he would check it out - no apology. Probably won't stay here again.
Stayed 1 night in Dec 2023
Response from Faith on 11 Dec 2023
We do apologize for the inconvenience, we are working with an outside company to address your concern's.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was elevator didn’t work but things happen !! Everything else was just fine
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 10 Dec 2023
Dear Cathy, Thank you for taking the time to tell us about your experience at the RED ROOF INN RICHMOND KY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the elevator you described. I do apologize for the condition of the elevator you described. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Faith on 7 Dec 2023
Thank you for choosing our location!We appreciate your business!Happy Holidays :)

10/10 Excellent

Patricia

Staff was great, clean room 202 properly looked good.
Stayed 1 night in Dec 2023
Response from Faith on 7 Dec 2023
Thank you for this positive review! We appreciate good reviews and good people!Happy Holidays to you and yours!

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Slept really well staff was very helpful and courteous. Will stay here again!
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on 6 Dec 2023
Hello Jimmy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Merrillville. Hearing that you had a wonderful rest with us and experience a wonderful service from our staff, was thrilling to read. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,Red Roof Management

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in pretty bad shape in some ways. The second floor stairs were met with a bag of spilled construction material (looked like a bag of loose concrete), and a giant hole in the ceiling with a consistent leak. The elevator also had a leak, they just put a ‘wet floor’ sign over the puddle, which took up half the space in the elevator. The walls are paper thin, the TV in our room was low quality in sound and picture. No modern charging plugs next to the bed, only standard 3 prong outlets which only one of two worked next to the beds. The air conditioner worked well, fridge and microwave (always a nice amenity) also worked well and were useful. Some of the rooms on our floor had doors with entire knob and lock systems missing so you could see directly into the room. The staff were fantastic, we checked in during one gentleman’s shift and our stay carried over into another gentleman’s shift for the evening. Both were very friendly and helpful. The hotel did not have a cigarette odor, and the bedding and towels seemed clean, we’d probably stay again for a cheaper price, but it definitely seems like a manager or whoever is in charge of the day to day is missing some major details in what’s acceptable as far as appearance goes.
Stayed 1 night in Dec 2023
Response from Faith on 7 Dec 2023
As soon as we were made aware of the tile failing because of a leak it was cleaned up immediately. The TVs are being replaced here directly but they meet the requirements and brand standards, The elevator is being repaired not something we have direct control over. We are working on this facility as diligently and as quick as we can. Thanks for your input on how to make our space better!

8/10 Good

Thoma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 6 Dec 2023
Thank you for taking a moment to rate your experience, Thoma. The staff at the Red Roof Inn Richmond, KY and I appreciate your 4/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 6 Dec 2023
Thank you for taking a moment to rate your experience, Blaine. The staff at the Red Roof Inn Richmond, KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Tommy

Travelled with family and small children
Disliked: Amenities
Entire hotel nasty beds are as a rock.
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 6 Dec 2023
Hi Tommy,Thank for you for your response. I am so disappointed to hear that the entire hotel was nasty and the beds were hard as rock. Please accept our humblest apologies. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn Richmond, KY. We hope we have the opportunity to see you again in the future.Sincerely,Red Roof Management

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Devorine RediResponse Specialist on 29 Nov 2023
Thank you for your positive rating, Sarah. It's great to see you enjoyed your stay at Red Roof Inn Richmond, KY, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, we ask that you consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Faith on 14 Dec 2023
Thank you for choosing our location! Happy Holidays to you and yours!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 21 Nov 2023
Hello Louis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond, KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 20 Nov 2023
Hello Sherry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond, KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 17 Nov 2023
Thank you for taking a moment to leave a review, Tracey. The staff and I at the Red Roof Inn Richmond, KY appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We had to switch rooms because there was roaches in the room. The fridge didn’t work and the tv didn’t work to well. There was also a guy following my kids around trying to talk to them. He had a dog.
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 17 Nov 2023
Thank you for taking a moment to leave a review, Brandon. The staff and I at the Red Roof Inn Richmond, KY were disappointed to see your 4/10 score following your stay. You indicated that the pest you reported, the non-functioning amenities and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Joshua

Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 15 Nov 2023
Hello Joshua, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Richmond, KY appreciate your 6/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Johnny

Stayed 1 night in Nov 2023
Response from Faith on 7 Dec 2023
Thanks for staying with us!Happy Holidays to you and yours!

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Tianna RediResponse Specialist on 12 Nov 2023
Hello Guillermo,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Richmond, KY appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Faith on 9 Nov 2023
Thank you so much for this review! We appreciate that you have taken the time to do so! Hope to see you again. Happy Holidays :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Faith on 9 Nov 2023
Thank you for this review! We appreciate the feedback. Hope we see you again! Happy Holidays :)

4/10 Poor

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 7 Nov 2023
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond, KY and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend Injoy the jetted tub we love it.for are anniversary on the November 3 it is 7 years now
Stayed 2 nights in Nov 2023
Response from Faith on 6 Nov 2023
It was a pleasure having you guys stay with us and celebrate your anniversary! Too many more years to come! :)