Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express Lexington, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 509 reviews" "
Rating 8 - Good. 160 out of 509 reviews" "
Rating 6 - Okay. 52 out of 509 reviews" "
Rating 4 - Poor. 25 out of 509 reviews" "
Rating 2 - Terrible. 14 out of 509 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Very clean. Only issue was a TV Remote that did not work.. the beds comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and close to everything
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Feb 2024

8/10 Good

Sunday, Quakertown

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here, the staff was very friendly and accommodating. We had our dog with us and everyone loved her. Lots of door dash options nearby.
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Travelled with pets, Travelled with partner
Clean room and very comfy beds. Beautiful property to walk your dog. Good selection of breakfast foods. We stay here all the time on our way from CT to SC.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy location.
Stayed 1 night in Dec 2023

2/10 Terrible

barrett

2 to 3 am is very loud due to chic fil a employees hanging out after work. Cannot recommend for sleeping
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Brian

Travelled with family
Thought I was getting a living room area room, nope handicapped room with horrible shower spraying all over floor and it’s obvious that it’s been like this for awhile paid extra for less
Stayed 1 night in Nov 2023

8/10 Good

Jung

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent
Stayed 1 night in Nov 2023
Response from janice white on 21 Nov 2023
Thank you for the kind words. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Nov 2023
Response from Christy on 13 Nov 2023
Thank you

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best in the area. I have stayed at most of the hotels in the area and you have the best.
Stayed 1 night in Nov 2023
Response from Christy on 13 Nov 2023
Thank you for your wonderful comments. I will be sharing them with my coworkers.

6/10 Okay

Mathew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from janice white on 8 Nov 2023
I am sorry to see that you were disappointed with your stay. That is not the impression we are wanting you to leave with . If you have any complaints or suggestions for improvement i would welcome them at your convenience.

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water not hot
The hotel was very nice and clean! Our room was spacious and clean. Breakfast was plentiful. The only big downfall was the water would not get hot for our showers. I took a shower at 6:55 am and the water would not get hot. It wasn’t some cold but it definitely was uncomfortable. I took another shower the next day at 9:15 am same thing. My parents had the same experience.
Stayed 2 nights in Nov 2023
Response from janice white on 7 Nov 2023
I apologize for the inconvenience you encountered with the hot water during your stay. We had a problem with the boiler and had to wait for a part to be delivered for the repair. We did our best to keep the hot water flowing the best we could. I understand your frustration but please now we had the repairs done as quickly as possible.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently clean and safe property conveniently located for our trip.
Stayed 1 night in Oct 2023
Response from janice white on 7 Nov 2023
We are pleased to see that you enjoyed your stay. Thank you for giving us the opportunity to continue to serve you during your travels.

10/10 Excellent

JANICE, RIVA

Travelled with family
Liked: Staff & service
Conveniently located near Main Street Lexington and 81.
Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay again
Stayed 1 night in Oct 2023

4/10 Poor

Jill

Travelled with family
Liked: Cleanliness, staff & service
Comfortable large room, Bathtub chipped and in poor condition Only One elevator and sometimes had to wait 5 minutes. Only two luggage carts Staff were were pleasant but untrained. A bus tour seemed to discombobulate them. Came down to breakfast at 7:30 to find no seating and out of many things. Ice machine only worked on one floor. Vending gave wrong sodas Room keys didn’t work when we got to room. USBs by bed broken.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Ellen

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Amenities
Great service and very helpful!!!
Stayed 1 night in Oct 2023

4/10 Poor

Nancy

Stayed 1 night in Oct 2023

10/10 Excellent

JoAnn

Stayed 1 night in Oct 2023

6/10 Okay

Anita

Disliked: Room comfort
All they had available was a double room even though I booked through hotels.com with a king. The room smelled like dog.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a pretty, historic town.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Yan

Stayed 1 night in May 2023

6/10 Okay

William

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

M Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Susan

Food
Everything was very good except for the food. I just did not find it appetizing or anything.
Stayed 1 night in Sep 2023
Response from janice white on 14 Sept 2023
I am sorry you were disappointed with the food we were serving at breakfast.We do rotate our srlrctions daily so we hope maybe next time you can find something you enjoy.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from janice white on 14 Sept 2023
We are glad you enjoyed your stay. Thank you for the kind words and encouragement. I will pass it along to the staff.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from janice white on 14 Sept 2023
We are always pleased to see that our guests were happy with their stay. Thank you for choosing to stay with us and for taking the time to answer our review.

8/10 Good

Nathan

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
everything we would expect in a hotel.highly recommend to stay here....
Stayed 1 night in Aug 2023
Response from janice white on 14 Sept 2023
We are encouraged to see that your expectations were met and you enjoyed your stay. Thank you for recommending us to other travelers. We hope to see you again

6/10 Okay

Bruce

Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Super nice staff! Comfy room and bed. The front desk allowed our family of 18 people to gather and dine together in the breakfast area. Lots of tables and chairs to relax and socialize. Thanks Holiday Inn Express !
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Corey

Stayed 1 night in Aug 2023

8/10 Good

Ryan

Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 3 nights in Aug 2023

8/10 Good

Torie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean. Plenty of hot water. The breakfast was outstanding. The view out our window was amazing. Looked out at the mountains.
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to town and the schools.
Stayed 1 night in Jul 2023

6/10 Okay

Terri, Irmo

Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted with smile. Check in was quick and easy. Happy with the service we received.
Stayed 1 night in Jul 2023

4/10 Poor

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy smelly hotel.
The loudest hotel we have ever stayed at. The room and service were excellent. But the thin walls and the smell of bacon constantly were not pleasurable.
Stayed 2 nights in Jul 2023