Property amenity

Reviews of Baymont by Wyndham Georgetown

2.5 out of 5
Baymont by Wyndham Georgetown
250 Outlet Center Dr, Georgetown, KY

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1002 reviews" "
Rating 8 - Good. 352 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Reinhard

Liked: Staff & service
The staff were friendly, the place was clean but the spout in the shower almost fell off and the walls and windows are very thin....very noisy.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Reinhard, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and cleanliness. We value all guest input to continually improve. Should you experience any concerns during your stay, please do not hesitate to reach out to our management team directly for assistance.

10/10 Excellent

Michael, NEW HUDSON

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice, clean, convenient hotel.
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Michael,We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and convenient. Your feedback is greatly appreciated. If you have any further comments or concerns, please don't hesitate to reach out to our management team. We hope to welcome you back in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Joseph,We appreciate your positive feedback! It's fantastic to hear you enjoyed your stay with us. Should you have any future travel plans, we would love to welcome you back to our hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Joseph,We are glad to hear that you enjoyed your time with us. Our team works hard to ensure a positive experience for all our guests. Thank you for choosing our hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Joseph,We appreciate your kind feedback about your stay! We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Great staff!
Stayed 3 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Joseph,We're glad to hear you enjoyed the service provided by our team during your stay. Our staff takes pride in delivering exceptional hospitality to all our guests. Your feedback is truly appreciated, thank you for sharing your experience with us.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Joseph,We are glad to hear that you had a pleasant stay at our hotel. Your positive feedback is truly appreciated, and we hope to welcome you back in the future. Thank you for taking the time to share your experience with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Nice clean rooms. Amenities are gr
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Joseph,ad you enjoyed our friendly staff and clean rooms. We appreciate your feedback on the amenities and will share it with our team for further improvement.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast option is always helpful!
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Thomas,Thank you for your feedback! We appreciate your appreciation for our breakfast option. We strive to provide a variety of choices to cater to our guests' needs. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Arlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great but they charged me 2 times for the 2 rooms I reserved and I am still waiting on my money for the first charge they did. I’m not sure if I even am going to get the money.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Arlen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the billing. We kindly suggest reaching out to our management team directly to discuss the situation further and seek a resolution. They will be able to provide you with the necessary assistance regarding your refund.

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Cassie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a wonderful experience with us. If you have any additional feedback or if there's anything else we can do to further enhance your future stays, please don't hesitate to let us know. We hope to welcome you back soon!

4/10 Poor

maryEllen

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
VERY DISAPPOINTED
we have been coming there for 3 years of NYE weekends the hotel is so run down compare to a year ago , we had taken a chair to another room to watch the ball drop no one could understand english enough to help us get it back to our room after our family checked out. I had several dealings with the same person over the 4 days we were there and when i asked her a question she had no clue who i was
Stayed 4 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello maryEllen, Thank you for choosing our hotel for your NYE weekends for the past 3 years. We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback regarding the condition of the hotel, and we will address it with our team. We apologize for the miscommunication you encountered and will work to improve our language assistance for future guests. We value your loyalty and hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Ruth

Travelled with family and small children
Everyone was nice from check in to check out we enjoyed the pool and the breakfast the kids made a lot of noise but they never said anything to us we really enjoyed it.it was New Years Eve
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ruth,Thank you for choosing our hotel for your New Year's Eve stay and for sharing your feedback. We're delighted to hear that you enjoyed our pool and breakfast. Our team strives to provide exceptional service to all our guests, and we apologize if there were any disturbances caused by other guests. We appreciate your understanding and look forward to welcoming you back in the future.

4/10 Poor

Jessi

Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Jessi, We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback and encourage you to reach out to us directly with any specific concerns you may have had during your stay. We appreciate your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future.

4/10 Poor

Savanah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We had a lot of trouble with the bathtub, and the door they were very nice and moved us twice by that time we didn't get any sleep.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Savanah, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the bathtub and door during your stay. Our team works diligently to address any issues promptly. We appreciate your understanding and hope that you will consider staying with us again in the future.

8/10 Good

melanie

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello melanie,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We value your input and would love to hear from you. We look forward to welcoming you back in the future!

10/10 Excellent

Savanah

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Savanah,I'm thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we're delighted that we met your expectations. If you have any more feedback or want to share your experience with us, feel free to reach out. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Jerry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide our guests with exceptional service and a memorable stay, and we're glad that we succeeded in doing so for you. We hope to welcome you back in the future for another exceptional stay!

10/10 Excellent

Toya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney, who checked us in, was very nice and accommodating. I reserved 2 rooms, but one of them was messed up. She changed our room without any problem at all. The other receptionists there were also friendly. It was very clean and you could smell the cleanliness of it.
Stayed 2 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Toya,Thank you for taking the time to share your experience with us. We're delighted to hear that Courtney provided excellent service during your check-in and that she promptly resolved any issues with your room. Our team takes pride in maintaining a clean and inviting environment for our guests. We appreciate your kind words about our friendly receptionists. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Susan,Thank you for choosing our hotel for your stay. We appreciate you taking the time to share your rating with us. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your opinion and hope to welcome you back in the future.

10/10 Excellent

Carter Jakob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite, good stay
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Carter Jakob,Thank you for sharing your feedback with us! We're glad to hear that you found our hotel clean, quiet, and had a good stay overall. Guest satisfaction is our top priority and we appreciate your positive comments. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Cheryl,We appreciate you choosing our hotel for your stay! If you have any specific feedback or concerns, we encourage you to reach out to us directly. We value your input and would be happy to address any issues you may have experienced. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Myrtle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Myrtle,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and would like to hear more about your experience. Please reach out to us directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Jose,Thank you for rating our hotel with a perfect score! We are thrilled to hear that you had such a positive experience during your stay. We appreciate your support and hope to welcome you back again in the future.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt this was an excellent hotel considering the price. It was well-kept, clean, and had all the typical amenities. The breakfast offering was still pretty good. I didn't use the indoor pool or exercise room but they both looked to be in very nice condition.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Joseph,Thank you for your positive feedback on your recent stay with us! We are glad to hear that you found our hotel well-kept, clean, and equipped with all the necessary amenities. It's great to know that our breakfast offering met your expectations. If you have the chance in the future, we encourage you to try out our indoor pool and exercise room, as they are maintained to high standards. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff!
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello TODD,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and our team provided excellent service. We hope to welcome you back again in the future for another great experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 15 Nov 2023
Dear Guest,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Jamie,We appreciate your rating, although we apologize if your experience fell below your expectations. We strive to provide excellent service to all our guests and we regret any inconvenience caused. Please reach out to share your concerns , they will be forwarded to the appropriate team for further review and improvement.

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, room comfort
Dont get hottub room
The staff was great but very disappointed that i paid for a hot tub in my room and the water didnt get hot. We notified office i think every day they said they fixed it but notjing was different.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Samantha,Thank you for your feedback and for acknowledging our great staff. We apologize for the inconvenience you experienced with the hot tub in your room. We appreciate you bringing this to our attention and our team has since taken the appropriate measures to address the issue. We hope you will consider staying with us again in the future for a more satisfying experience.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Donna,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If there is anything else we can assist you with, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello PATRICIA,Thank you for taking the time to share your feedback about your recent stay with us. We value all feedback from our guests as it helps us to continuously improve our services. We apologize for any inconvenience you may have experienced and appreciate your understanding. Should you have any further concerns, we encourage you to contact our management team directly.

10/10 Excellent

Claudia

Liked: Amenities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Claudia,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a pleasant experience for all our guests and it's wonderful to know that we succeeded in your case. We hope to welcome you back soon for another great stay!

4/10 Poor

Carol

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
I got in at midnightbut booked my room hours before that. They said they had no clean rooms available. They "upgraded" me to a suite. It smelled musty and like smoke. The carpet and bathroom floor was filthy. Definitely not one of those hotels you would want to walk around barefoot in ypur room.
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Carol, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team sincerely regrets any cleanliness issues you encountered in your upgraded suite. We appreciate your observations and will address them with our housekeeping department to ensure a better experience for our future guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really great. Dinner recommendations were great and if you show your room key you receive a free appetizer. The room was clean and everything was functional. We would stay here again if in the area.
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the helpfulness of our staff and the cleanliness of your room. It's wonderful to know that our dinner recommendations were a hit and that you appreciated the perk of a free appetizer. We would love to welcome you back whenever you find yourself in the area again!

8/10 Good

Randal

Liked: Amenities
Clean and quiet
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Randal,Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and quiet during your stay. We strive to provide a comfortable and peaceful environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Melissa,Thank you for taking the time to share your exceptional rating with us! We are thrilled to hear that your stay at our hotel surpassed your expectations. We aim to deliver outstanding service to all our guests and we're glad to know that we succeeded in providing you with a memorable experience. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Judy,Thank you for taking the time to share your feedback with us. We're delighted to hear that your stay with us exceeded your expectations. We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we achieved this during your visit. We appreciate your kind words and hope to welcome you back in the future for another outstanding stay.

6/10 Okay

Michael

Liked: Staff & service
Adequate
Ok for an overnight. First room smelled heavily of smoke, which I would have tolerated. But when I turned the bed down there was something gross on the sheets and top sheet. Maybe mold?? Asked for a new room and was promptly given a nicer room. However, the bed had a HUGE indent on one side and the pillows were tiny. Very noisy (trains, people in other rooms, toilets flushing, cars outside, hallway noise. People were very friendly and accommodating and breakfast was good.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Michael,Thank you for your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the initial room and appreciate your patience in letting us resolve the issue promptly. We're glad to hear that our staff was friendly and accommodating during your stay and that you enjoyed breakfast. We apologize for any inconvenience caused by noise disruptions. We value your feedback and will look into ways to improve guests' overall comfort.

6/10 Okay

john

Travelled with partner
Liked: Staff & service, amenities
Reception efficient, friendly and quick to offer an upgraded room because our heater didn't work. We simply took an equivalent room next door that showed its age. Everything worked. Good, quiet sleep. Breakfast minimal.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello john,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our efficient and friendly reception team. We apologize for any inconvenience caused by the heater issue but we're glad we were able to offer you an upgraded room. We appreciate your understanding and hope you enjoyed a comfortable and peaceful sleep. Your feedback about the breakfast will be shared with our team for future improvements. We hope to welcome you back for a more enjoyable experience in the future.

8/10 Good

Ricky, Waldron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no hot water at the sink. But a very nice place.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Ricky,We're sorry to hear about the issue with the hot water at the sink. We appreciate your kind words about the overall experience. Thank you for bringing this to our attention and we will make sure to address it promptly.

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, and the beds were so cozy and comfortable!!!! Great stay
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Fay,We're thrilled to hear that you had a great stay at our hotel! Our team takes pride in providing friendly service and cozy beds to ensure our guests' comfort. Thank you for your kind feedback!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello John,Thank you for the perfect rating! We are delighted to hear that you had such a positive experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family
Very comfortable and clean great price and a good breakfast.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Lisa,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us. Our team takes pride in providing a comfortable and clean environment, as well as offering great value for our guests. We're glad you were able to start your day off with a satisfying breakfast. We look forward to welcoming you back in the future for another pleasant stay.

10/10 Excellent

Justin

Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Justin,Thank you for taking the time to share your review! We are delighted to hear that you had an exceptional experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

Shanna

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Shanna,Thank you for taking the time to share your positive rating with us! We are thrilled to hear that you had a great experience during your stay at our hotel. Your satisfaction is our top priority, and we are glad we were able to meet your expectations. We hope to welcome you back again in the future for another fantastic stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Kelly,Thank you for the 5-star rating! We're delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Visita de una Noche
Eramos un grupo de 4 personas y la pasamos bien. El lugar esta limpio. El Desayuno era bueno. Lo recomiendo.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Eva,¡Nos alegra saber que tuvieron una estadÃa agradable y que encontraron nuestras instalaciones limpias! Nos enorgullece ofrecer un delicioso desayuno para empezar bien el dÃa. Gracias por recomend

6/10 Okay

Bradley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Bradley, Thank you for your feedback. Is there anything specific that you would like to share regarding your experience with us? We're here to assist you.

6/10 Okay

Pati

Travelled with partner
It was fine for a one night stay. Close to amenities to dining and close to the highway.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Pati ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

8/10 Good

Ashton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on 17 Oct 2023
Hello Ashton,Thank you for your positive feedback! We appreciate your rating and hope to welcome you back soon.