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Reviews of Quality Inn Lewisburg

2.5 out of 5
Quality Inn Lewisburg
178 Coleman Dr, Lewisburg, WV

Reviews

7.8

Good

Rating 10 - Excellent. 298 out of 946 reviews" "
Rating 8 - Good. 370 out of 946 reviews" "
Rating 6 - Okay. 163 out of 946 reviews" "
Rating 4 - Poor. 71 out of 946 reviews" "
Rating 2 - Terrible. 44 out of 946 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Chris, the food service worker at the Quality Inn in Leesburg, WV for keeping the dining area clean and well stocked. I could tell he took a great deal of pride in his work despite the thankless job.
Stayed 2 nights in Mar 2024
Response from Leigh on 8 Apr 2024
Thank you for taking the time to do an online survey! We appreciate your kind words. I will be sharing this with our staff to strive to continue being excellent. Thank you, Leigh

2/10 Terrible

Maryann

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The bed was very hard and could not get comfortable. Once I finally fell asleep I was woken up by the person next to me shutting the door and shaking my windows. The trucks constantly backing up and beeping and loud cars driving. Lots of semi’s driving past.
Stayed 1 night in Mar 2024
Response from Leigh on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise of other guests. Your satisfaction is important to us. We will be using your feedback to make improvements with the thermostat and hours we serve food, so that we can provide exceptional experiences for our guests. Thank you, Leigh

8/10 Good

Cary, Leland

Liked: Cleanliness, property conditions & facilities
Grill closes at 9pm. I tried to order at 835, was told the kitchen was no longer taking orders as they were too backed up and wouldnt be able to get out on time.
Stayed 1 night in Feb 2024
Response from Leigh on 5 Feb 2024
Thank you for taking the time to do an online survey. We appreciate your feedback. I am sorry about them not taking your food order. I will talk to the kitchen manager to insure that doesn't happen again. Thank you, Leigh

8/10 Good

Rodney

Travelled with partner
Quiet. Easy access to interstate highways.
Stayed 1 night in Jan 2024
Response from Leigh on 30 Jan 2024
Thank you for taking the time to do an online survey. We value your feedback. Thank you, Leigh

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leigh on 30 Jan 2024
Thank you for taking the time to do an online survey. We appreciate your feedback. Thank you , Leigh

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leigh on 30 Jan 2024
Thank you for taking the time to do an online survey. We value your feedback. Thank you, Leigh

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leigh on 30 Jan 2024
Thank you for taking the time to do an online survey. We value your feedback. Thank you, Leigh

10/10 Excellent

Rolando

Stayed 2 nights in Dec 2023
Response from Leigh on 11 Jan 2024
Thank you for taking the time to do an online survey. We appreciate your feedback. We are so glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!!
So new and comfortable the only thing I didn’t like was the darkness in the back area although this is a very safe town and area maybe I’m just paranoid?!? -there should be one of those emergency police poles-the reason I say this was because of the large store parking area although there is a Walmart to grab stuff and a Starbucks at the bottom of the hill.
Stayed 2 nights in Dec 2023
Response from Leigh on 1 Jan 2024
Thank you for taking the time to do an online survey. We appreciate your kind words. I will pass along to the General Manager about the poles. We appreciate the recommendation. Thank you, Leigh

10/10 Excellent

Kylla

Travelled with family
Liked: Amenities
It had a very good breakfast! Loved it!
Stayed 2 nights in Dec 2023
Response from Leigh on 27 Dec 2023
Thank you for taking the time to do an online survey. We appreciate your kind words. I will share with breakfast staff. Thank you, Leigh

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Response from Leigh on 7 Feb 2024
Thank you for taking the time to do an online survey. We appreciate all feedback. Thank you, Leigh

10/10 Excellent

Anthony

Travelled with family, Business traveller
Stayed 1 night in Dec 2023
Response from Leigh on 27 Dec 2023
Thank you for taking the time to do an online survey. We appreciate your business. Thank you, Leigh

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again when traveling.
Stayed 1 night in Nov 2023
Response from Leigh on 1 Dec 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service
clean rooms, nice staff. rooms feels dated but comfortable stay
Stayed 1 night in Nov 2023
Response from Leigh on 13 Nov 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. Thank you for your kind words about the room and staff. Thank you, Leigh

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Leigh on 30 Oct 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. Thank you, Leigh

8/10 Good

Cathy, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service
Our room was clean and there were no noticeable odors. It is an older hotel, but very clean. Didn’t take advantage of breakfast but the coffee was good, Several places to eat close by. Close to the interstate, and it was easy to get in and out of
Stayed 2 nights in Oct 2023
Response from Leigh on 26 Oct 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. Leigh

4/10 Poor

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Awful Bed
Front desk staff were great, no complaints. The room on the other hand. We were right next to a bar with an outside area for smoking. Opening our door brought in the smell of smoke and the people were very loud until around midnight. The bed was hard as a rock and the closest ice machine was out of order. I can't stress enough how bad the bed was. The front desk did offer to switch rooms when I called about the noise and smoke but we were already in bed and unpacked and the thought of moving again when we were just overnight to get back on the road seemed worse than the noise. Did I mention the bed was terrible? I wouldn't pay $50 to stay here let alone almost $170.
Stayed 1 night in Oct 2023
Response from Leigh on 25 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you, Leigh

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
??????
We had really noise neighbors. Yelling, slamming doors, etc. Not the hotels' fault but given the cost, I will reconsider in the future.
Stayed 1 night in Oct 2023
Response from Leigh on 17 Oct 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. We are sorry that with the noisy neighbors you were not able to enjoy your stay. We hope you reconsider giving us another try to make things right. Thank you, Leigh

8/10 Good

eula

Stayed 1 night in Oct 2023
Response from Leigh on 7 Nov 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad to hear you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Grady

Liked: Staff & service, property conditions & facilities
Very. Convenient clean and nice eating bar
Stayed 2 nights in Oct 2023
Response from Leigh on 16 Oct 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. I will share your compliments with the staff. Thank you, Leigh

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Leigh on 2 Nov 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. Thank you, Leigh

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leigh on 12 Oct 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leigh on 10 Oct 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. Thank you, Leigh

8/10 Good

timothy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The floors need to be cleaned not just wiped.
Stayed 4 nights in Sep 2023
Response from Leigh on 10 Oct 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. We are sorry that you were not pleased with your stay. I will talk to our head of housekeeping to get that fixed. Thank you, Leigh

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leigh on 5 Oct 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. Thank you, Leigh

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rachel
The upgrades they have done are noticeable. The rooms have new carpet, new chair and I think the mattress was newer too. Staff very friendly and helpful. They have lots of rooms and accommodated a large motorcycle group. I would stay again.
Stayed 1 night in Sep 2023
Response from Leigh on 2 Oct 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. Thank you for the kind words they are appreciated. Thank you, Leigh

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, amenities
Property was nice and clean. Easy to find.
Stayed 1 night in Sep 2023
Response from Leigh on 2 Oct 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
This is an older property and I wasn’t expecting it to be as good as it was. The bed was so comfortable and, the shower was great. The room was spacious and very clean. It is obvious the staff go the extra mile to keep this hotel in great shape. Convenient to shopping and dining. The desk clerk could have been a little friendlier but, we all have bad days. We would stay again.
Stayed 1 night in Sep 2023
Response from Leigh on 27 Sept 2023
Thank you for taking the time to do an online survey. We appreciate all feedback; we are glad you enjoyed your stay. I will talk to front desk to make sure they are being friendlier. We want everyone to always feel welcome. We look forward to having you if you are in the area. Thank you, Leigh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all around motel at a reasonable price
We have stayed at this hotel for many years, it was previously the Brier Inn. Staff is friendly. Rooms are clean. Nice that it has breakfast. Price is very reasonable.
Stayed 2 nights in Sep 2023
Response from Leigh on 22 Sept 2023
Thank you fpor taking the time to do an online survey. We appreciate all feedback. Thank you for years of loyalty. Thank you Leigh

2/10 Terrible

Colleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower and bathroom were not clean. Hairs all in the tub. The bed was not clean. There was a large yellow stain on one of the corners. Would not stay here again. Not worth the money spent.
Stayed 1 night in Sep 2023
Response from Leigh on 19 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you, Leigh

8/10 Good

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and attractive. Had everything we needed. The nice, hot breakfast makes the price a great value. The only frustration was that there was nowhere on the online reservation to note that we were bringing our small dog. Fortunately, the desk receptionist was able to change our room to a pet friendly one when we arrived.
Stayed 2 nights in Sep 2023
Response from Leigh on 6 Sept 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. I am glad you enjoyed your stay. I am sorry for the inconvenience of getting a pet room I am glad we were able to accommodate. Thank you, Leigh

6/10 Okay

Jared

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leigh on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you, Leigh

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here often and the staff is always friendly and helpful.
Stayed 1 night in Aug 2023
Response from Leigh on 4 Sept 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn and the services we provide. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Leigh

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly.
Stayed 2 nights in Aug 2023
Response from Leigh on 28 Aug 2023
Thank you for taking the time to do an online survey, We appreciate all feedback. I will share the compliments of friendly staff with our staff. Thank you, Leigh

8/10 Good

Mason

Stayed 1 night in Aug 2023
Response from Leigh on 3 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We appreciate your feedback. Thank you, Leigh

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Great bar/restaurant
Stayed 1 night in Aug 2023
Response from Leigh on 25 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leigh on 18 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Cole

Travelled with partner
Liked: Amenities
Very clean and cozy. Staff was lovely.
Stayed 1 night in Aug 2023
Response from Leigh on 17 Aug 2023
Thank you for taking the time to do an online survey. We appreciate your feedback. I will pass on your compliments to the staff. Thank you, Leigh

8/10 Good

Verified traveller

Travelled with family
Stayed 1 night in Aug 2023
Response from Leigh on 17 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. Thank you, Leigh

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leigh on 17 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Gary

Difficult parking on Walmart side. But very clean, comfortable
Stayed 1 night in Aug 2023
Response from Leigh on 15 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed everything but the parking. I will pass this along to management. Thank you, Leigh

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator and we are three seniors traveling. Luckily I can still lift and carry. AC was almost cold enough.
Stayed 1 night in Aug 2023
Response from Leigh on 15 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. Thank you, Leigh

8/10 Good

Heidi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean rooms .
Stayed 1 night in Aug 2023
Response from Leigh on 14 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. I will pass on your compliments to our staff. Thank you, Leigh

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected. We needed a room for the night without much planning. Very pleased
Stayed 1 night in Aug 2023
Response from Leigh on 14 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Tracy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed having the Brier Patch pub onsite to relax after a long drive. The breakfast offered multiple options and for all ages.
Stayed 1 night in Aug 2023
Response from Leigh on 10 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. I will share your compliments with the bar and breakfast staff. Thank you, Leigh

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in staff was courteous and helpful...The room was average in cleanliness, but there were some areas of the room that could have been cleaner, i.e. the bathroom and carpet...The maid staff were very friendly and accommodating... Nice attached bar onsite with very inexpensive beer from my perspective... Parking was plentiful, but when fellow customers were walking by or entering their vehicle near the room you can hear everything!!! Loud... Overall a decent stay...
Stayed 5 nights in Jul 2023
Response from Leigh on 9 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. I will share your compliments and concerns with our staff. Thank you, Leigh

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Leigh on 8 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. Thank you, Leigh

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Leigh on 9 Aug 2023
Thank you for taking the time to do an online survey. We appreciate all feedback. We are glad you enjoyed your stay. Thank you, Leigh

10/10 Excellent

Patricia, Bridgeport

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very cordial.
Stayed 3 nights in Aug 2023
Response from Leigh on 8 Aug 2023
Thank you for taking the time to do an online survey. We appreciate the feedback. I will share your compliments with the staff. Thank you, Leigh

10/10 Excellent

Judith

Stayed 1 night in Jul 2023
Response from Leigh on 3 Aug 2023
Thank you for taking the timeto do an online survey. We appreciate your feedback. Thank you, Leigh