Front of property

Reviews of Grafton House B&B

2 out of 5
Grafton House B&B
7-13 Saxby Street, Leicester, England

Reviews

6.4
Rating 10 - Excellent. 31 out of 180 reviews" "
Rating 8 - Good. 48 out of 180 reviews" "
Rating 6 - Okay. 47 out of 180 reviews" "
Rating 4 - Poor. 29 out of 180 reviews" "
Rating 2 - Terrible. 25 out of 180 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got exactly what I paid for ,clean and staff were polite. Would stay there again
Stayed 1 night in Feb 2024

6/10 Okay

Philip

Liked: Cleanliness
Leicester stay.
Good and enjoyable stay . Thank you.
Stayed 3 nights in Dec 2023

2/10 Terrible

Mary

I know it was cheap but not even a plug socket next to the bed no hot drink facilities and very cold, not a nice smell throughout the building
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Bernard

Basic - however good location for railway & centre
Basic room with shared bathroom & shower facilities...however, good location
Stayed 2 nights in Nov 2023

8/10 Good

John

Stayed 1 night in Oct 2023

6/10 Okay

Janki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
I mean you get what you pay for. I stayed for a week with no complaints. Shared bathroom isn’t the best and the shower could use updating but the room was perfect! Big room with a massive bed what else do you need? Breakfast every morning and a bar area with selective drinks with reasonable prices.
Stayed 7 nights in Nov 2019

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy BnB
Booked for 7 days. Advertised as pay at the property and brekfast included, but they proceded to take the money out of my account the second I booked. When we checked in the receptionists was very unwelcoming and informed us breakfast wasnt included in the room i booked. I was asked every day what my room number was even though I am the one who checked in,after the 3rd day i felt i was being harrassed every time i left and came back. Spraypaint on the room walls, lingering odor and the heating is on a timer for nights only so your basically left to freeze during the day. I guess you get what you pay for. Wouldn't recommend it.
Stayed 7 nights in Oct 2019

2/10 Terrible

Sumanpreet

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Adequate for a night’s sleep.
Stayed 1 night in Oct 2019

4/10 Poor

Samuel

Travelled with group
Liked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

4/10 Poor

Alexander

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
There was supposed to be a desk which I needed for work and there wasn’t. No other furniture in the Rio. Noisy throughout the night.
Stayed 2 nights in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Close to train station. Great price point for what you get. Helpful and pleasant people at reception. Comfortable.
Stayed 1 night in Sep 2019

10/10 Excellent

Abdul, LLondon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very high standard, newly renovated , spacious and very clean.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
No tea or coffee facility in room. Stay at 2nd floor, elderly to walk down just to make a drink is not good. Double bed mattress is old and sprung. Only one pillow provided. Ceiling light 3 light bulbs but one left that work. No bed side light. No housekeeping, stayed 2 nights but room don’t get cleaned. Free parking, staff friendly and helpful. Location is great Stayed in room 16 2nd floor.
Stayed 2 nights in Jul 2019

2/10 Terrible

Seamus, Northern ireland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This alleged B&B was not en-suite as advertised. One had to walk down a corrider to go to tolilet and shower. Bed was had as a brick. One wardrope in room dated 1950's. Only i had already paid. We would have left. No breakfast was available from guest. Mo parking as advertised.
Stayed 2 nights in Jul 2019

2/10 Terrible

Antony

Disliked: Staff & service, property conditions & facilities
The Grafton House Hotel B & B - 3 errors in name
Breakfast was £5 extra per night which would be fine and they only told me when I booked in that there would be no breakfasts on Saturday morning. I paid for a breakfast for Sunday morning and was told late Saturday night that there would be no Sunday breakfast either. The only food they had was 1 small pack of frozen bacon. I did get my £5 back though. No tea making facilities in room but I was told tea and coffee are available downstairs and I can help myself to as many as I like, however, the 1st time I got anywhere near the room with the tea, kettle etc they reprimanded "Wooh, where do you think you're going, that's staff only." I had to ask them if they could make me a drink, yes they did make me one upon request but that is not the point. Add to that a communal toilet with a non-functioning electric light and no natural light either. I had to use it with the door open, needless to say I used it for standing purposes only. There was a licensed bar facility but that room was locked for the entirety of Saturday. My recommendation is that you remove 'The Grafton House Hotel Bed & Breakfast' from your website options.
Stayed 2 nights in Jul 2019

6/10 Okay

Carmel

Liked: Cleanliness
Adequate, clean stay
Adequate for single night stay. Straightforward check in - helpful with taxi numbers. Clean cotton sheets. No frills, no bedside light, no tea/coffee facilities in room, single glazing so nightlife clearly audible (though not for an extended period). Did not pay the additional fee for breakfast so can't comment on that.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable but slightly disappointed
A very comfortable and clean hotel but unfortunately lacked tea and coffee making facilities in the room.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019

8/10 Good

Alan, North East

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Decent room, freindly service and clean. Tea and coffee would have neen a bonus but still good for the price.
Stayed 3 nights in Mar 2019

4/10 Poor

Day

Travelled with group
Disliked: Cleanliness, amenities
Cons: The room. It was a double bed, and my friend and I weren’t a good match. We asked if it were possible to change, but wasn’t possible. The room design wasn’t very good, as the room was quite bare, and the television didn’t work. We were only there for a night so we didn’t mind. It wasn’t very clean, the walls had a couple brown stains, and the closet a bit dusty. If you didn’t add the breakfast option to your hotel booking, you can’t change your mind, or pay for breakfast later. Pros: The shared shower looks clean, and the toilet didn’t run out of paper.
Stayed 1 night in Mar 2019

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location near station. Basic clean and good bed in quiet road.
Stayed 3 nights in Mar 2019

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect for what was needed hotel staff really friendly and helpful would recommend for people to stay
Stayed 3 nights in Mar 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did the job
My friend and I booked in for an overnight stay. The room was spacious and clean. We didn’t book to sit in the room all night, it was just somewhere to sleep after our night out. It was both comfortable and warm. We were given the WiFi code at check in which was decent and there was also a tv in the room. We were also given towels and complimentary soap. There was a sink in the room with hand wash provided. Not the ritz but I’d definitely recommend it for price, cleanliness and location. Just a few minutes walk from the train station. The staff were nice too.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything i needed for a short break away very comfortable.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainly the best accom. in the area. Large warm and exceptionally clean room. Only thing missing was a tea making facility but that is not an issue. The breakfast was well prepared and very cheap and the staff were attentive and had a great sense of humour. Whole set up was perfect for my needs and the prices were very reasonable
Stayed 1 night in Jan 2019

8/10 Good

dan, manchester

Liked: Cleanliness, staff & service, room comfort
good B&B.. nice staff . helpful. needs better parking but thats down to location
Stayed 1 night in Nov 2018

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay but check out needs improving
It was good but really annoying having to go in and out the bedroom to go toilet but nothing major the biggest problem is the 10 am check out its terrible i had a train at 1pm so i had to leave at 10 and walk around for couple hours because couldnt stay any longer even when i offered extra payment
Stayed 1 night in Nov 2018

8/10 Good

Ratnesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

sandra, coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap and cheerfull
cheap clean b and b stayed 1 night with friends. would rrturn
Stayed 1 night in Sep 2018

8/10 Good

Benedicta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming host
I have stayed here before, so that's why I chose this place again. Fantastic service. Very nice and helpful staff. Very warm welcoming. Clean and comfortable room. Small but convenient car park. Quiet area, close to the center.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and excellent secure parking but very expensive for what we got; appalling mattress, broken bed, window locked so could only open three inches needed to be at least half the price.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Michael, Yorkshire

Liked: Cleanliness, staff & service, room comfort
The hotel served my need and was good value for money.
Stayed 1 night in Jun 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Spacious room. Very clean. Central location.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Decent location, basic
Room was basic but ok for a quick stopover Bathroom and shower was again basic but manageable No sign of breakfast in the mornings Staff were not particularly friendly
Stayed 2 nights in Mar 2018

2/10 Terrible

G, Leicester

Disliked: Property conditions & facilities, room comfort
Freezing cold room with windows that don’t shut!
The place was okay to get ready in and did have a few parking spaces you could use - that’s the only pluses I can think of. The windows wouldn’t shut properly and the room was freezing - a thin duvet and one tiny pillow were disappointing considering it’s winter! Would have been warmer buying a sleeping bag and sleeping on the street! :( Never again!
Stayed 1 night in Feb 2018

2/10 Terrible

Izzadin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Angus

Disliked: Room comfort
You get what you pay for for.no room service at all wile I stayed for 4 days.
Stayed 3 nights in Jan 2018