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Reviews of Quality Inn & Suites Lehigh Acres Fort Myers

2.5 out of 5
Quality Inn & Suites Lehigh Acres Fort Myers
1320 Business Way, Lehigh Acres, FL

Reviews

7.6

Good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie L

Travelled with family
Liked: Staff & service, property conditions & facilities
Needs some upgrades. Staff was more than helpful and courteous.
Stayed 3 nights in Apr 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to all the locations l wanted to visit. The only negative was that while we found the hotel clean, the carpet in rooms 208 and 209 needed shampooing/cleaning.
Stayed 3 nights in Apr 2024
Response from Quality Inn & Suites on 12 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites on 12 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites on 12 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in fairly good condition, the staff was pleasant. It is not in the best area and they will charge you $100 refundable fee for possible damage/ smoking or evidence of a pet in your room.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great. Staff friendly.
Stayed 4 nights in Mar 2024
Response from Quality Inn & Suites on 20 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 20 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

8/10 Good

Ann, Kittanning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Quality Inn & Suites on 20 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

4/10 Poor

Heidi

Disliked: Property conditions & facilities
Pool was not cleaned or heated. parking was limited. inconvenient location to Ft. Myers beach and shopping
Stayed 7 nights in Feb 2024
Response from Quality Inn & Suites on 20 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites on 20 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Juanita, St. Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor and ir carpet was very dirty
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 14 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

4/10 Poor

Tyler

Travelled with family
Disliked: Property conditions & facilities
The walls were paper thin and we could hear people in other rooms partying and slamming doors until 2 a.m. every night we were there. The shower in our room was of a ridiculous design that let water run all over the bathroom. On the positive side, the breakfast was very solid and the air conditioner worked well.
Stayed 4 nights in Mar 2024
Response from Quality Inn& Suites on 20 Mar 2024
[13-03 23:54] Neha SainiDear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

2/10 Terrible

Martha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I WOULD RECOMMEND YOU BOOK ELSEWHERE!! Super dirty. Humid, cheap. Smells like a dirty gym.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Micheal Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Tek

Liked: Cleanliness, staff & service, property conditions & facilities
Robert at the front desk was awesome
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

4/10 Poor

Heather

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked this hotel for my daughter and I as it was conveniently located to her dance competition event. This hotel i probably would not book again as the room was not very well maintained. When you walk into the hotel it looks like it was remodeled til you get in and out of the elevator. It was so old and dirty looking. Our room was in the 2nd floor and as soon as we opened the door it smelled so bad if mildew and mold. Our feet were so dirty on the bottom because of the old carpet. Then we found out that fridays are bingo night and we were right above it. Music all night til after 12. It sounded more like a club night than a Bingo. I was So upset because my daughter couldnt sleep and we had to be up at 5am. We were also put in a connecting room where we can hear the ppl next door yelling and if you looked at the connecting door there was a huge gap below looking into the floor of the next room. We had to stick the couch cushioning up aginst the door to muffle the sound. The only reason i gave the hotel 2 stars was becuase the front desk staff were very nice. It was not worth $175 a night. Save your money. This hotel needs fully renovated.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn & Inn suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

4/10 Poor

Laurie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk person was terrific. However, maids did not speak english. They we knocking 2x on the door at 10 am even though we had a privacy please on the door. Room had odor, mattress was worn out, door bolt broken. Surroundings were not safe at night.
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

4/10 Poor

skyler

Travelled with group
Disliked: Amenities, property conditions & facilities
Room was fine for the price. Breakfast was mediocre, but my big issue is my friend staying in a nearby room said he had a roach crawl on his leg while he was in the bathroom. That is inexcusable for any “hotel” especially for nearly $300.
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 13 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

4/10 Poor

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1.Had requested 1st floor/easy access - was not told there are no rooms on 1st floor (only meeting rooms) so we had a 4th floor room (inconvenient with oxygen concentrator, or people with disabilities). 2. Room was SMALL (floor space was less than 10x12'), only thing that helped was shelf over heater, 3. Ice machine on 1st and 2nd floor only (not convenient when on the 4th floor), 4. Not enough breakfast tables and out of bacon by 8:30 am, plus had to wait on eggs, 4. Toilet too low for handicap room (and water level too close to the seat) 5. NO grab bars in the shower, 6. Designated smoking area near handicap parking - not good for those with asthma/breathing issues, 7. No microwave, 8. Micro mini fridge on the floor under shelf - very hard to access
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't in the room all that long. Pleasant staff. Room was clean and the bed was comfortable
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Daniel, Rockville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable room with decent parking. Staff were nice and check-in/out was prompt and painless. Would stay again.
Stayed 3 nights in Jan 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the hotel has been fine. Walls a little thin as television next door can easily be heard. Laundry on site very welcome.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled old and moldy
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 26 Mar 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

6/10 Okay

Sharmala, Brooklyn

Travelled with partner
Staff was very kind and helpful, room is outdated and the carpet smelt both in the hallway and when entering the room. Overall it was an ok experience.
Stayed 3 nights in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

6/10 Okay

Paula

Travelled with partner
The property seems a bit rundown. We were first assigned a room that was so tiny we could hardly move in it. It also had countertops with tons of nicks and gouges in them--just not a great look for a room. We asked to move and had to pay extra for a bigger, nicer room-which had been redone and had new clean and smooth countertops.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest place we have ever stayed. Grime on surfaces, sheets smelled like cologne, and BO, floors were appallingly disgusting. My white socks were literally black from the carpet and flooring. There was nasty urine stench that you could see the outline of by the head of the bed. Room was musty, Fan in bathroom was loud and didn’t work. We were there one night and you could not pay me to go back. Also, staff said we shouldn’t have booked through Expedia if I wanted to get my choice member points. Either way, they need to renovate and seriously scrub down that room!
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff & room very clean. Grean Mexican restaurant next door!
Stayed 3 nights in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

10/10 Excellent

Laura J.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful when the room originally booked needed to be changed due to issues. The room they changed to was fine. Issues occur, they handled them well
Stayed 7 nights in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was really good, I ate there 2 nights in a row. Front desk staff was very helpful also.
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

2/10 Terrible

Donald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture looked like it came from the thrift store and now needs to go to the dump. The doors were banged up. The workmanship was poor. The coffee pot with the free breakfast was broken. No work around was done. The only outlet that worked was in the bathroom. We had to put the room coffeepot next to bathroom sink
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites on 1 Apr 2024
[Wednesday 01:20] Amrita Khurana Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you! Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

6/10 Okay

jerlinson

Stayed 1 night in Jan 2024
Response from Quality INN & Suites on 20 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

6/10 Okay

ASIA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
T he parking was awful due to them sponsoring a bday party. Noisy and check in rep. Rude and lied about tryi g to call me. Unprofessional
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

10/10 Excellent

Yamill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Darving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Quality Inn & Suites on 1 Apr 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

8/10 Good

Andy

Stayed 1 night in Jan 2024
Response from Quality INN & Suites on 20 Mar 2024
Dear valued customer, thank you for your review. We hope to see you again anytime you are going to be in town and give you a wonderful experience. Again, Thank you!

2/10 Terrible

Linda

Stayed 4 nights in Jan 2024
Response from Quality Inn & Suites on 21 Mar 2024
[13-03 23:54] Neha SainiDear valued customer, thank you for taking time from your busy schedule to share your feedback. Please let us know what you didn't liked about your stay with us or what are the inconveniences you faced. This will help us improve the further stays of our customers. We look forward to welcoming you back again.

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Yamill

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is older, not much sound reduction between rooms. Nevertheless, the room is clean, the beds excellent, the shower is hot. We have a microwave and little fridge. The breakfast items were good with some hot items. The hotel is close to a supermarket. Overall, it is a good value!
Stayed 2 nights in Jan 2024
Response from Maria -General Manager on 23 Jan 2024
Dear Barbara,Thank you for taking the time to complete our online survey regarding your recent stay. We sincerely appreciate and value your feedback. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

odalys

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Maria -General Manager on 22 Jan 2024
Thank you for taking the time to fill out our online survey. We apologize we failed to meet your expecations and needs. We appreciate your business and your feedback.

10/10 Excellent

Freddy

Stayed 1 night in Jan 2024
Response from Maria -General Manager on 22 Jan 2024
Dear Freddy,Thank you for taking the time to fill out our online survey. We are pleased you enjoyed your stay with us and hope you will visit us again. We appreciate your business and your feedback.

10/10 Excellent

JOSE, MIAMI

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 1 night in Jan 2024
Response from Maria -General Manager on 22 Jan 2024
Dear Jose,Thank you for taking the time to fill out our online survey. We are pleased you enjoyed your stay with us and hope you will visit us again. We appreciate your business and your feedback.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing I noticed was how good and fresh it smelled- clean but without the industrial feel. This was after a full week of rain and no sun. The front desk associates were amazing!! Check in was easy and fast, the associate worked quickly and efficiently and was easy to understand verbally. The check out procedure was super easy too and the associate also displayed a quick and efficient demeanor. The breakfast was set up really nice and had many options and was easy to navigate. There were clean tables to eat at. The outside of the property was very well kept, well lit and confined to the front part of the property which made me feel safer than the lots that extend out to the rear and are not used as much. Room was comfortable and clean and stocked. I was close to the elevators but did not hear much noise. Overall great stay!!
Stayed 1 night in Jan 2024
Response from Maria -General Manager on 22 Jan 2024
Dear Heather,Thank you for taking the time to fill out our online survey. We are extremely pleased you enjoyed your stay with us. We try our best to make sure each guest has a wonderful stay. We hope you will visit us again soon. We appreciate your business and your feedback.