4 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of The Jayakarta Bali

3.5 out of 5
The Jayakarta Bali
Jl. Werkudara Street, Legian, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 194 out of 926 reviews" "
Rating 8 - Good. 375 out of 926 reviews" "
Rating 6 - Okay. 221 out of 926 reviews" "
Rating 4 - Poor. 90 out of 926 reviews" "
Rating 2 - Terrible. 46 out of 926 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very helpful staff
Stayed 2 nights in Apr 2024
Response from Rachmat on 22 Apr 2024
Thank you for stayed with us.We are looking forward to your next visit.

4/10 Poor

Anne Louise

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Very old but clean. Pool area poor condition. Buffet breakfast worst I’ve had in Bali.
Stayed 5 nights in Jan 2024
Response from Rachmat on 22 Apr 2024
We are sorry to read your bad experienced during your stay. We always try to provide our best service as much as we can.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 10 nights in Mar 2024
Response from Rachmat on 9 Apr 2024
Thank you for stayed with us.See you again next time.

8/10 Good

Valerie

Travelled with partner
Liked: Staff & service, amenities
The rooms need a total update…the chairs on the balcony are dated and old. The staff very helpful and friendly. Great location, nice gardens, but need more umbrellas by the pool
Stayed 15 nights in Feb 2024
Response from Rachmat on 21 Mar 2024
Thank you for stayed with us and good review.Much appreciated.

6/10 Okay

Deanne

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
We upgraded our room to executive suite and paid top dollar the room was magnificent however toilet blocked every day and bedroom was a little warm i was locked out of my room on one occasion as cards wouldn't work i found the reception response hit and miss given whst we were paying per night i expecyrd primo but quite frankly was left disappointed
Stayed 7 nights in Mar 2024
Response from Rachmat on 21 Mar 2024
We are apologize for what you had during your stay.We will keep our best to serve our customers to make every one happy.

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, close to most things. Staff were very friendly and helpful… but geez the property is old and tired
Stayed 8 nights in Feb 2024
Response from Rachmat on 21 Mar 2024
Thank you for your review. We understand that we have some weaknesses but will keep try our best to provide what we can..

10/10 Excellent

Christakis, Aintree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic, staff are wonderful, property has everything
Stayed 19 nights in Feb 2024
Response from Rachmat on 21 Mar 2024
Thank you for spent your time with us. We are waiting for your next visit.

4/10 Poor

Rodney

Stayed 5 nights in Feb 2024
Response from Rachmat on 21 Mar 2024
Thank you for stayed with us.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
The Jayakarta Resort and Spa is in a great location. There are many great restaurants nearby on the beach front. Great shopping, money changers, cafe and plenty of Massage places when you exit resort from street front. Rooms are a little tired but comfortable and clean.
Stayed 7 nights in Feb 2024
Response from Rachmat on 23 Feb 2024
Thank you for your positive review. Much appreciated.

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a great value for the money. The facility is older and with that comes dampness in the room/with a slight smell. But that is the only thing I have to say negative. The staff is friendly and always helpful. When I asked for my hot water to be hotter it was handled ASAP. The pool areas are very nice and the location gets an A because it's so close to the beach. I would stay there again without hesitation.
Stayed 15 nights in Jan 2024
Response from Rachmat on 23 Feb 2024
Thank you for stayed with us. We are very happy to read your nice experience during your stay.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Rachmat on 12 Feb 2024
Thank you for spent yout holiday at our hotel.

10/10 Excellent

Antionette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is a dated but clean. The staff could ‘t do enough for you . I will definitely stay again at this hotel.
Stayed 6 nights in Jan 2024
Response from Rachmat on 20 Jan 2024
Thank you for stayed with us.We are waiting forward to your next visit.

8/10 Good

revice graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall jayakarta is great however some of the snack foods are very poor and unsure the quality of their cocktails have genuine spirits in them. Buffet breakfast is great.
Stayed 9 nights in Jan 2024
Response from Rachmat on 20 Jan 2024
Thank you for stayed with us. We will always try our best to make our guests happy.

8/10 Good

JOHN, Melville

Stayed 7 nights in Jan 2024
Response from Rachmat on 20 Jan 2024
Thank you for stayed with us.

6/10 Okay

Luke

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Really disappointed, stayed here a few times before. But now the resort is run down in all aspects unfortunately. Can’t even get the basics like towels, soap etc. A shame really.
Stayed 12 nights in Dec 2023
Response from Rachmat on 20 Jan 2024
We ard very sorry to hear that our services was not good enough for you. We will use your review to try to improve our services in the future.

8/10 Good

Chloe

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
Thank you for spent your holiday with us.We are waiting forward to your next visit.

2/10 Terrible

Claudine, ERINA

Travelled with partner
Disliked: Amenities
Just awful! Mouldy and old nothing like the photos only positive is location. Do not recommend
Stayed 8 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
We are sorry to read your bad experience during your stay.We are fully understant that we have some weakness with our services and will keep triying to improve as we can.

4/10 Poor

FRED

Travelled with family
HORRIBLE MANAGEMENT
The hotel staff were great… the management not so much.. they were horrible. I paid for my father in law to stay over two weeks. I gave the hotel my CC, my phone number and my email. I pre paid the entire stay. I arranged for him to be able to sign at the restaurant and bar. The last day he was there was New Year’s Eve, at triple the price, he ordered a margarita, while he was relaxing with his drink, hotel manager came up to him and told him that he needed to finish his drink and leave because he had no money. He spent the rest of New Year’s eve in his room without food or drink. Imagine refusing to give a 84 year old man who uses a walker to get around the hotel, any food or drink for the entire day. Especially having per paid his room for the entire stay. I checked him out the next day.
Stayed 5 nights in Dec 2023
Response from Rachmat on 4 Jan 2024
Apologize us for your bad experience during your stay. We will evaluate our service standart to upgrade our services.Thank you.

8/10 Good

Roderick James

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
Thank you for stayed with us.Looking forward to your next visit.

2/10 Terrible

FRED

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do not know how to take care of their guests.
Stayed 5 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
We are very sorry for your bad experience during your stay.We understant that some people did not get what they need especially during peak season.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the grounds were maintained including the 3 swimming pools.
Stayed 12 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
Thank you for spent your time at our hotel.We are waiting to your next visit at our hotel.

4/10 Poor

Alex

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs a bit of maintenance looking very tired and dated. Did see quite a few rats at breakfast tables in morning and evening staff seem to find it quite amusing.
Stayed 6 nights in Dec 2023
Response from Rachmat on 4 Jan 2024
Thank you for your review. We will try to evaluate our service to provide our guests better services in the future.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location and staff were great. Loved our stay. Breakfast was good. The only negative was the pool was too warm.
Stayed 4 nights in Dec 2023
Response from Rachmat on 11 Jan 2024
Thank you for your positive review.We are very happy to read your happy experience during your stay.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced...great garden like surroundings Walking distance to the beach or many restaurants
Stayed 1 night in Dec 2023
Response from Rachmat on 4 Jan 2024
Thank you for stayed with us. We are waiting forward to your next visit.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must stay resort. Excellent location and everything in 1 place. Go the buffet each night.
Stayed 2 nights in Dec 2023
Response from Rachmat on 4 Jan 2024
Thank you for your positive review. We are very happy to read your happy experience.

4/10 Poor

Latiesha Mary

Stayed 8 nights in Nov 2023
Response from Rachmat on 11 Jan 2024
Thank you for stayed with us.

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
If you are on a budget and don’t spend a lot of time at the hotel then it’s great. The rooms are very run down and really need some upgrades. There is no shade around the pool area during the heat of the day and the tiling around the wet areas makes for an accident waiting to happen. We had multiple near misses.
Stayed 9 nights in Nov 2023
Response from Rachmat on 11 Jan 2024
Thank you for your review.We will keep triying to improve our services among some of our weakness.We are happy when our guest happy.

8/10 Good

Wayne Edward, southern river

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Rachmat on 29 Nov 2023
Thank you for stayed with us.See you next time.

6/10 Okay

Janell

Travelled with partner
Liked: Cleanliness, staff & service
Staff are friendly and polite great position facilities and room in particular and very tired
Stayed 4 nights in Nov 2023
Response from Rachmat on 20 Nov 2023
Thank you for stayed with us.We hope you will be back in the future.

6/10 Okay

Norelle

Travelled with group
Staff were friendly around pool tiles were very slippery and super hot breakfast was good
Stayed 4 nights in Nov 2023
Response from Rachmat on 16 Nov 2023
Thank you for stayed with us.We will escalate your review to our top management to improve.

8/10 Good

Margaret Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was close to the beach Loved the pool area But it is dangerous with wet slippery tiles and heard of a few accidents needs rubber matting all around not just a couple of bits A really nice property
Stayed 7 nights in Nov 2023
Response from Rachmat on 14 Nov 2023
Thank you for stayed with us.We will try to solve the slippery issue.

6/10 Okay

peter

Liked: Staff & service
Disliked: Cleanliness
Stayed 9 nights in Oct 2023
Response from Rachmat on 14 Nov 2023
Thank you for stayed with us and your review.Much appreciated.

6/10 Okay

Wendy

Travelled with partner
Liked: Amenities
Staff were kind and responsive. Location to shops / bars good. Check-in easy. Grounds well maintained. Room was a long way from the pool area but bed comfy. Despite being a little outdated it was generally good value for money. Breakfast was good.
Stayed 8 nights in Oct 2023
Response from Rachmat on 13 Nov 2023
Thank you for stayed with us. We really hope that you will be back in the future.

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rachmat on 13 Nov 2023
We are verry happy to see your positive review.Thank you very much.

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Rachmat on 13 Nov 2023
Thank you for your positive review.Much appreciated.

10/10 Excellent

Kate Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Australian bogans stay here however.
Stayed 6 nights in Oct 2023
Response from Rachmat on 31 Oct 2023
Thank you for your positive review.Much appreciated.

6/10 Okay

Ann-Marie

Travelled with family
Liked: Amenities, property conditions & facilities
The linen smelt like smoke/ cigarettes The staff were all friendly except the bar by pool
Stayed 1 night in Oct 2023
Response from Rachmat on 31 Oct 2023
Thank you for spent your holiday at our hotel.We always tries to provied our best services but still fully understand that we also have lackness.

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Have previously stayed here. Love the location, it’s a bit tired, pool tiles are very slippery. Would definitely stay again, I just love the location and the gardens surrounding.
Stayed 16 nights in Sep 2023
Response from Rachmat on 31 Oct 2023
Thank you for your positive review,We are waiting forward to your next visit.

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Rachmat on 31 Oct 2023
Thank you for your positive review

6/10 Okay

Kevina

Travelled with family
Disliked: Property conditions & facilities
The apartments need a renovation. The shower had no pressure at all. Under the beds had never been vacuumed. The railings were very rusted and unsafe.
Stayed 7 nights in Oct 2023
Response from Rachmat on 20 Oct 2023
We are very sorry for your bad experienced. We will try our best to anticipate the same problem happen in the future.

8/10 Good

Greg Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 7 nights in Oct 2023
Response from Rachmat on 20 Oct 2023
Thank you for your review. Much appreciated.

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Rachmat on 15 Oct 2023
Thank you for spent your holiday with us.We are waiting for your next visit.

4/10 Poor

Kellie

Travelled with family
Disliked: Property conditions & facilities
Needs better cleaning and maintenance within the rooms and around the pool areas. Arrived only to find our booked 'interconnecting' rooms were not available and we were sent off to 2 individual rooms (kids too young to be separated) with no apology or warning. The right room combo was only found after we demanded free accomm for the first night. TV and internet access was very sporadic with whole days with no access to either TV or internet, which, when they are paid for and relied on for work and family entertainment, is very frustrating to not have access to, with no apology or explanation to any guests.
Stayed 12 nights in Sep 2023
Response from Rachmat on 12 Oct 2023
Thank you for stayed with us.Please apologize us for your bad experienced. We understand that we have several weakness need our attention..We are working hard to serve our best services as much as we can but sometime we did not succeed.

10/10 Excellent

SUZIE

Stayed 6 nights in Sep 2023
Response from Rachmat on 12 Oct 2023
Thank you for your positive review. Much appreciated.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome resort to stay at
Staying at the Jayakarta was awesome. The staff, incl Mr Swaztika, Mr Good, Ana all remembered our names and greeted us by name every day when they saw us. We will certainly come back to the Jayakarta next time in Bali. Only comment is they need more path mats around the pool in the walkway area as the tiles a super slippery when wet.
Stayed 8 nights in Sep 2023
Response from Rachmat on 10 Oct 2023
Thank you for stayed with us again.Looking forward to your next booking.

10/10 Excellent

SUZIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great lovely staff . LOVE Yuni lovely lady
Stayed 10 nights in Sep 2023
Response from Rachmat on 10 Oct 2023
Thank you for your positive review.

6/10 Okay

Paul Lindsay

Liked: Staff & service
Stayed first night near road bands playing loud couldnt sleep asked to move away closer to beach room old and dated breakfast and pool area were good 3 star tops...
Stayed 8 nights in Sep 2023
Response from Rachmat on 12 Oct 2023
Thank you for stayed with us.We understand that we have several weakness, We keep trying our best to fix the problems as much as we can.

10/10 Excellent

Shane

Travelled with family
We are return travelers here. We always find the staff super friendly and helpful, the grounds are immaculate and there is a real family friendly vibe. It’s not the newest property but definitely the friendliest.
Stayed 13 nights in Sep 2023
Response from Rachmat on 8 Oct 2023
Thank you for stayed with us. We appreciate your review very much.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really close to a number of shopping options as well as the beach. Many options for dinner. There is both Balinese and western options if you like. Highly recommend staying here. Will certainly be back!!!
Stayed 4 nights in Sep 2023
Response from Rachmat on 6 Oct 2023
Thank you for stayed with us. We are very glad to read your positve review.

8/10 Good

Patrica

Liked: Cleanliness, staff & service, amenities
Well established property, a little tired but good value for money. Good family hotel. Plenty of space and well kept gardens. Could provide more shade around the pool.
Stayed 5 nights in Sep 2023
Response from Rachmat on 6 Oct 2023
Thank you for your review. We will try to use your comment to provide our best services to our guests.