Check-in/check-out kiosk

Reviews of Holiday Inn Express Hotel & Suites Inverness, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 974 reviews" "
Rating 8 - Good. 237 out of 974 reviews" "
Rating 6 - Okay. 48 out of 974 reviews" "
Rating 4 - Poor. 27 out of 974 reviews" "
Rating 2 - Terrible. 26 out of 974 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Meg

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need an update and a deeper clean. Our carpet was gross and there were bits of food on the floor near the bed. Shower didn't get very hot. We were next to the elevator and it was noisy.
Stayed 1 night in Mar 2024
Response from Ken Philipsen on 12 Mar 2024
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience . Great news do to comments like yours we will be doing an update in our rooms. So thank you for the feedback again. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ken Philipsen on 15 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Ken Philipsen on 25 Mar 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

8/10 Good

David M.

Stayed 2 nights in Feb 2024
Response from Ken Philipsen on 25 Mar 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

10/10 Excellent

Lee

Travelled with group
Great
Stayed 2 nights in Feb 2024
Response from Ken Philipsen on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ken Philipsen on 21 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

hugh

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not bad but seems like the place has a lot of things in need of repair or renovation
Stayed 3 nights in Feb 2024
Response from Ken Philipsen on 7 Feb 2024
Thank you for taking the time to share your experience with us. We use comments like yours to improve and provide the best experience for our guest .

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 2 nights in Feb 2024
Response from Ken Philipsen on 7 Feb 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

David

Business traveller
No thx
Stayed 1 night in Feb 2024
Response from Ken Philipsen on 7 Feb 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

Vincent

Stayed 1 night in Jan 2024
Response from Ken Philipsen on 25 Mar 2024
Thank you for the fantastic review , we are thrilled you had such a great stay. We hope to see you again on your next visit.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Ken Philipsen on 21 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express INVERNESS-LECANTO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

8/10 Good

Margot

Stayed 3 nights in Jan 2024
Response from Ken Philipsen on 31 Jan 2024
Thank you for the review and sharing your experience with us.

6/10 Okay

Ricardo

Stayed 2 nights in Jan 2024
Response from Ken Philipsen on 31 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and great people!
Stayed 1 night in Dec 2023
Response from Ken Philipsen on 31 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Aimee

Stayed 2 nights in Dec 2023
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Billy

Stayed 1 night in Dec 2023
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong Urine Smell and Roaches
We stayed one night to attend my father’s funeral in Homosassa. We arrived very late, around 1am. After going into the room, we were immediately met with a strong urine smell. There was also a roach crawling in the bathroom. I informed the front desk and asked for another room. The hotel was completely sold out so we had to stay in the room. The front desk staff was extremely apologetic and provided air freshener spray. I tried to find other accommodations in the area but decided to stay since it was so late and it wouldn’t have been worth moving my family. I wouldn’t stay here again. I would stay a little further away to have access to better hotel chains.
Stayed 1 night in Dec 2023
Response from Ken Philipsen on 11 Dec 2023
Thank you for taking the time to share your experience with us. We do apologize for your stay not being a good one as our goal is for every guest to have an amazing stay. I will be addressing this with the appropriate team leads so this does not happen in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ken Philipsen on 7 Feb 2024
Thank you for taking the time to share your experience with us. We are thrilled you loved your stay and hope to see you on your next visit to our area.

10/10 Excellent

Rich

Stayed 3 nights in Dec 2023
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night.
Stayed 1 night in Nov 2023
Response from Ken philipsen on 2 Dec 2023
Thank you for the great review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ken philipsen on 27 Jan 2024
Thank you for the review and sharing your experience with us.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personel and breakfast. Clean and comfortable
Stayed 1 night in Nov 2023
Response from Ken Philipsen on 20 Nov 2023
Thank you for the Fantastic review. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Silvia

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Ken philipsen on 14 Nov 2023
Thank you for the great review.

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken philipsen on 14 Nov 2023
Thank you for the great review.

8/10 Good

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with breakfast.
Stayed 1 night in Nov 2023
Response from Ken Philipsen on 7 Nov 2023
Thank you for taking the time to share your experience with us. We hope to see you on your next visit to our area.

6/10 Okay

Galina

Stayed 2 nights in Oct 2023
Response from Ken philipsen on 18 Nov 2023
Thank you for sharing your experience with us. However I do want to apologize for not exceeding your expectations.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Ken philipsen on 31 Oct 2023
Thank you for sharing your experience with us. We are thrilled you enjoyed your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ken Philipsen on 25 Oct 2023
Thank you for taking the time to share your experience with us. We are thrilled you enjoyed your stay.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from ken philipsen on 1 Nov 2023
Thank you for sharing your experience with us

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ken philipsen on 12 Oct 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Comfortable and relaxing spot
Stayed 2 nights in Sep 2023
Response from Ken Philipsen on 2 Oct 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Ken Philipsen on 2 Oct 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ken Philipsen on 10 Sept 2023
Thank you Lisa, We are thrilled you had an amazing stay. We hope to see you again soon.

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and helpful! Clean in the common area and great breakfast. Pool area was clean with towels. Beds slept great. Loved the Dove shampoo, conditioner body wash! Hot shower and clean towels!
Stayed 1 night in Sep 2023
Response from Ken Philipsen on 6 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed everything during your stay with us. I do agree about the Dove products it was an great addition to the hotel being able to offer this for our guest. We hope to see you again on your next visit.

8/10 Good

Scott

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Very accomodating. Room was very clean and comfortable
Stayed 2 nights in Sep 2023
Response from Ken Philipsen on 5 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Juanita

Liked: Cleanliness, amenities, property conditions & facilities
Coffee pot never worked but that was ok cause they had breakfast available
Stayed 2 nights in Sep 2023
Response from Ken Philipsen on 5 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. However I do apologize for the issue with coffee maker. We hope to see you again on your next visit.

8/10 Good

William

Liked: Property conditions & facilities
Top marks for comfort and safety. Cleanliness was good.
Stayed 6 nights in Aug 2023
Response from Ken Philipsen on 5 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Ken Philipsen on 22 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Chryle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
Stayed 2 nights in Aug 2023
Response from Ken Philipsen on 5 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Chryle

Stayed 2 nights in Aug 2023
Response from Ken Philipsen on 5 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Cynthia

Stayed 3 nights in Aug 2023
Response from Ken Philipsen on 29 Aug 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Betty

Stayed 1 night in Aug 2023
Response from Ken philipsen on 7 Sept 2023
Thank you for the fantastic review. We are pleased you enjoyed your stay with us.

8/10 Good

Esteban

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2023
Response from Ken Philipsen on 22 Aug 2023
Thank you for taking the time to share your experience with us. We hope to see you on your next visit to our area.

10/10 Excellent

Malourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Aug 2023
Response from Ken Philipsen on 6 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

JoAnne

Stayed 1 night in Aug 2023
Response from Ken Philipsen on 6 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023
Response from Ken Philipsen on 6 Sept 2023
Thank you for the fantastic review. We are so happy you enjoyed your stay with us. We hope to see you again on your next visit.

6/10 Okay

John

Travelled with family, Business traveller
Liked: Staff & service
Clean and good size rooms.
Stayed 1 night in Aug 2023
Response from Ken philipsen on 14 Aug 2023
Thank you for taking the time to share your experience with us. Our goal is for all guest have a great stay despite your comments it looks like we fell short and we do apologize. We hope to serve you again in the future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ken Philipsen on 14 Aug 2023
Thank you for taking the time to leave a review. We hope to serve you again in the future.