Terrace/patio

Reviews of Courtyard by Marriott Hanover Lebanon

3 out of 5
Courtyard by Marriott Hanover Lebanon
10 Morgan Drive, Lebanon, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 757 reviews" "
Rating 8 - Good. 211 out of 757 reviews" "
Rating 6 - Okay. 55 out of 757 reviews" "
Rating 4 - Poor. 23 out of 757 reviews" "
Rating 2 - Terrible. 15 out of 757 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karon

Liked: Property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
My first time here. Will definitely be a returning customer!!
Stayed 1 night in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review. We look forward to seeing you again.

6/10 Okay

JOHNNY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very low water pressure. Wish you had free breakfast.
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your review. I am sorry to hear about your experience with the water pressure, thank you for letting us know. I will have someone look into this right away.

10/10 Excellent

Karon

Liked: Cleanliness, staff & service
Comfortable atmosphere
Stayed 2 nights in Mar 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Travelled with family
Clean quiet room. Very enjoyable stay
Stayed 1 night in Mar 2024
Response from Tabatha on 13 Mar 2024
Thank you for your review. We are happy to hear you had a good stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabatha on 13 Mar 2024
Thank you for your review. We are happy to hear you had a good stay.

10/10 Excellent

Tatyana

Clean
Stayed 1 night in Mar 2024
Response from Tabatha on 7 Mar 2024
Thank you for your kind review.

2/10 Terrible

Allen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was extremely rude and then had me trespassed after I asked for the managers number to complain.
Stayed 1 night in Feb 2024
Response from Tabatha on 2 Mar 2024
I am very sorry that you did not have a good experience with us. Unfortunately, when someone is swearing and calling our staff names we have zero tolerance policy. You also, refused to provide a credit card for incidentals, which I now understand as you smoked in our NONE smoking facility. We work hard to provide everyone with a comfortable stay and you created a very hostile environment for our guests in the lobby and also our staff.

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on 1 Mar 2024
Thank you for your kind review.

8/10 Good

Zhijiang, Franklin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on 20 Feb 2024
Thank you for your kind review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Feb 2024
Response from Tabatha on 14 Feb 2024
Thank you for your kind review.

10/10 Excellent

Kathleen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, warm, comfortable
Stayed 1 night in Feb 2024
Response from Tab on 9 Feb 2024
Thank you for your review.

8/10 Good

Melanie

Very close to DHMC
Stayed 1 night in Feb 2024
Response from Tabatha on 8 Feb 2024
Thank you for your review.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Thank for my 1st night. I so needed the rest, as I have been at the hospital with my husband who had a heart attack and had a quadruple by pass. Due to his needs I did not get to return for night two. I should have only booked one night at a time unfortunately. Deb
Stayed 2 nights in Feb 2024
Response from Tab on 8 Feb 2024
Im sorry for your family's situation. DHMC is a wonderful part of our community.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Tabatha on 5 Feb 2024
Thank you for your kind review.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The worst wifi I have EVER experienced. Trying to work is almost impossible
Stayed 1 night in Jan 2024
Response from Tabatha on 1 Feb 2024
Thank you for your review, and bringing that to our attention. We will look into this.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Tabatha on 25 Mar 2024
Thank you for your kind review.

8/10 Good

Brian

Stayed 2 nights in Jan 2024
Response from Tabatha on 29 Jan 2024
Thank you for your review.

8/10 Good

Elle

Stayed 4 nights in Jan 2024
Response from Tabatha on 20 Jan 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tabatha on 19 Jan 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tabatha on 19 Jan 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

10/10 Excellent

Kathy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on 16 Jan 2024
Thank you for your kind review.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Tabatha on 9 Jan 2024
Thank you for your kind review. I am happy to hear you had a good stay with us.

10/10 Excellent

Laura, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on 8 Jan 2024
Thank you for your kind review. I am glad you had an enjoyable stay with us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, property conditions & facilities
It alright
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on 1 Jan 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc Andre

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tabatha on 26 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on 26 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Ezra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 24 Dec 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to family. quiet and safe area
Stayed 1 night in Dec 2023
Response from Tabatha on 24 Dec 2023
Thank you for your kind review. Happy you enjoyed your stay with us.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

8/10 Good

Cherie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, everything was great. We were disappointed that the website said there was a pool but that is no longer and is being converted to a fitness room. We were looking forward to the pool, but otherwise everything here was top-notch. The staff was all so friendly, good sized, clean rooms. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
Thank you for your kind review.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room smelled terrible, especially the bathroom, possibly of septic gas. The television spontaneously came on at 3:30 in the morning waking us up. Convenient to Dartmouth Hitchcock Medical Center.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
I am so sorry to hear this, I have alerted the department to check it out. Thank you for letting us know so we can check into it.

8/10 Good

Whitney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Tabatha on 16 Dec 2023
Thank you for your kind review.

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the television (service) in the hotel wasn't working and after a long drive there were a couple of shows I wanted to watch and relax but the rooms didn't have TV. When I got up in the morning I wanted to check out the local weather report but still there was no TV in the room, very frustrating.
Stayed 1 night in Dec 2023
Response from Tabatha on 22 Dec 2023
I am very sorry for the inconvenience this has caused you. It was a very frustrating situation, that was finally able to be resolved.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, comfortable bed, late check out what very helpful. Every staff member was very pleasant and welcoming.
Stayed 1 night in Dec 2023
Response from Tabatha on 12 Dec 2023
Thank you for your kind review.

10/10 Excellent

Christa

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Tabatha on 12 Dec 2023
Thank you for your kind review.

10/10 Excellent

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on 11 Dec 2023
Thank you for your kind review.

10/10 Excellent

Debbie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tabatha on 11 Dec 2023
Thank you for your kind review.

10/10 Excellent

Tara

Stayed 1 night in Dec 2023
Response from Tabatha on 11 Dec 2023
Thank you for your kind review.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfy & clean. We requested a first floor room. Easily accessible.
Stayed 2 nights in Nov 2023
Response from Tab on 29 Nov 2023
Thank you for your kind review. We are happy to hear you had a good stay.

10/10 Excellent

Shirley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very friendly
Stayed 1 night in Nov 2023
Response from Tabatha on 28 Nov 2023
Thank you for your kind review.

2/10 Terrible

Pam

Travelled with family
Wouldn’t stay there ever again
Stayed 1 night in Nov 2023
Response from Cheryl Melkonian on 24 Nov 2023
Would love to hear more about your experience as your reservation was cancelled. Please contact the hotel directly so we can look into the issue.

10/10 Excellent

Susan, salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Desk staff was very nice and checking in was fast.
Stayed 1 night in Nov 2023
Response from Cheryl Melkonian on 24 Nov 2023
Happy to hear you enjoyed your stay. The beds are super comfortable! Glad to hear the desk staff was helpful and expedited your check in.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in staff
Stayed 1 night in Nov 2023
Response from Cheryl Melkonian on 24 Nov 2023
Happy to hear you enjoyed your visit! The front desk staff is amazing, and we are happy to hear they took care of you when you arrived.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Tabatha on 12 Dec 2023
Thank you for your kind review.

8/10 Good

Debbie

Travelled with family
Liked: Staff & service, property conditions & facilities
The microwave was not clean. I had to clean it.
Stayed 1 night in Nov 2023
Response from Tabatha on 21 Nov 2023
I am very sorry to hear about this. We take cleanliness very important. I have brought this up to our housekeeping supervisor.