Beach/ocean view
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Reviews of St. Nicolas Bay Resort Hotel & Villas

5 out of 5
St. Nicolas Bay Resort Hotel & Villas
Thessi Nissi, Agios Nikolaos, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 53 out of 86 reviews" "
Rating 8 - Good. 27 out of 86 reviews" "
Rating 6 - Okay. 3 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Beautiful property. Staff was amazing ,especially Micholas.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot on the coast
Beautiful setting! Services, accommodation, hotel facilities were first rate. Staff were very pleasant and helpful. Complimentary champagne on arrival was also very nice touch. Room rate included half board, in the form of a voucher at check-in. The buffet dinner and breakfast were only okay, but regular restaurant meals were very good. Small beach area and pool were very nice, permitting lovely views of the sea and coastline.
Stayed 2 nights in Oct 2019
Response from Alex on 15 Oct 2019
Dear Guest, Thank you very much for your review posted with reference to your recent holiday with us. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Alexandros Glynos General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing☺️
From start to finish, this hotel is amazing. We came to this hotel for our final stop on our honeymoon We found out our ferry was delayed so we called to let the staff know we would be checking in very late at night. Nikos arranged for the staff to provide us with dinner when we arrived, even thought the restaurants were closed. Nikos was amazing and extremely generous to us. The entire staff made us feel at home. If we come back to Crete, we will definitely be staying here. We recommend this hotel to anyone who wants to just relax at a resort.
Stayed 3 nights in Jul 2019
Response from General Manager on 13 Jul 2019
Dear Steven, Thank you so much for posting your wonderful review on your recent honeymoon stay at our resort, highlighting the excellent service provided by our experienced staff, and especially Nikos Demetzos our Front Office Manager. I sincerely hope to have the pleasure of welcoming you again and thank you very much for recommending our hotel. Kind personal regards, Alexandros Glynos General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from General Manager on 29 May 2019
Dear Guest, thank you for your feedback and your appreciation on our services. Kind regards, Alexandros Glynos General Manager St. Nicolas Bay Resort Hotel & Villas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place and resort and staff incredibly helpful and friendly
Stayed 7 nights in Apr 2019
Response from General Manager on 14 May 2019
Dear Guest, Many thanks for your comments posted recently and I am delighted to read that our Hotel and service have met your expectations. I sincerely hope to have the pleasure of welcoming you again. Kind regards, Alexandros Glynos General Manager

10/10 Excellent

Viren, London

Liked: Staff & service, property conditions & facilities
Nice location and great staff throughout the resort
Stayed 6 nights in Oct 2018
Response from General Manager on 30 Oct 2018
Dear Guest, My sincere thanks for taking the time to post your comments with reference to your recent holiday. I am delighted to read that our Hotel and services provided have met your expectations and hope to welcome you again in the near future. Kind personal regards, Costas Sp. Zarbalas General Manager St Nicolas Bay Resort Hotel & Villas

10/10 Excellent

Ameet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic hotel which catered to every need. Great food, great service and spot on location.
Stayed 6 nights in Jun 2018
Response from General Manager on 26 Jun 2018
Dear Guest, Many thanks for your comments posted recently and I am delighted to read that our Hotel, service, food and location have met your expectations. I sincerely hope to have the pleasure of welcoming you again and thank you very much for recommending our hotel. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018
Response from General Manager on 26 Jun 2018
Dear Guest, The appreciation of our guests is extremely valuable for management and staff and thank you for posting your review on your recent stay with us. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful staff
Very pleasent and welcoming staff. Great location. Great facilities. Very good food specially the breakfast. Perhaps generally overpriced.
Stayed 10 nights in Sep 2017
Response from General Manager on 27 Sept 2017
Dear Guest, Many thanks for your comments posted recently and I am delighted to read that our Hotel, staff, service, food and location have met your expectations. I sincerely hope to have the pleasure of welcoming you again and thank you very much for recommending our hotel. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sixth stay and even better
This was our sixth visit to St Nicholas Bay which says it all. We are treated so well by the manager and all the staff. The rooms and facilities are excellent and we always leave feeling fully relaxed and planning our next visit.
Response from General Manager on 7 Jun 2017
Dear Guest, Thank you very much for returning to our Hotel again and for your kind comments on our staff. Our guests’ satisfaction is our top priority and we are much looking forward to welcome you again at St. Nicolas Bay Resort Hotel & Villas. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Tomasz, Plymouth, UK

Liked: Cleanliness, property conditions & facilities
Beautiful views from some rooms and suites.
Fantastic views. Slight disappointment how we were treated by Nikos, front desk manager. We asked for another room as the first one oferred did not match the description. Nikos helped us and finally the third room on the next day after arrival was resembling what we had booked. Unfortunately Nikos showed his irritation and suggested that the last room we decided to stay in was his special gift for us. Then he ignored us through out the rest of our stay and turned his eyes away whenever met. It was clearly unacceptable way of behaviour of the hotel employee of this level. Apart from this not very nice experience everything else was fine.
Response from Costas Sp. Zarbalas, General Manager on 20 Dec 2016
Dear Guest, Thank you for choosing our Hotel and for your appreciation on holiday experience. I sincerely regret that you feel to have been ignored by Nikos and kindly accept my apologies, although i feel that this could be of a coincidence and not as a choosen reaction. Looking much forward to the pleasure of welcoming you again. kind regards, Costas Sp. Zarbalas General Manager

6/10 Okay

derek, berkshire

Liked: Cleanliness
Good position very poor surrounding outside hotel
Some of the staff no warmth to the guest in our opinion treat like a job
Response from Costas Sp. Zarbalas on 26 Sept 2016
Dear Guest Thank you very much for your review posted and we value a lot the unbiased opinion of our guests giving us the possibility to improve our services and meet better our guests’ expectations. Kindly be assured of our best efforts to provide top class service to our valued clients and thank you for choosing our hotel for your holidays. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Eric, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We booked this last minute and were pleasantly surprised. Very nice property with small beach and terraces on the water. Staff were all great without exception. Just a great relaxing stay
Response from General Manager on 12 Aug 2016
Dear Guest, My sincere thanks for taking the time to post your review with reference to your recent holiday with us and I am delighted to read that our Hotel and services provided have met your expectations. I hope to welcome you soon again. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private beach
Overall had a good time at St Nicolas Bay Resort Hotel and Spa. Positives were beautiful grounds, clean and new rooms (we stayed in the junior deluxe club sea view suite), a few options for eating at hotel, very good spa facilities and treatments; friendly staff; very good views, good restaurants within 15-25 minutes walk to town, few options for sunbathing (pools, beach and rocks), good parking facilities, and they kindly let us have a late check-out 19:00 pm. Less positives were food and service was mixed and pricie (I guess price is what you'd expect for a resort, but we found the quality elsewhere a lot better for much less). Our shower had really good water pressure but wouldn't drain / blocked so had to turn off during shower when washing hair. I travelled with my sister and we spent 5 days at resort, I had requested a twin bed room but they couldn't provide. Also very difficult to get sun-bed near the pool. You have to go early and put your towel down. Overall we loved Crete and the beach and weather was the absolute highlight!
Response from Costas Sp. Zarbalas on 3 Aug 2016
Dear Guest Thank you very much for your review posted and we value a lot the unbiased opinion of our guests giving us the possibility to improve our services and meet better our guests’ expectations. Kindly be assured of our best efforts to provide top class service to our valued clients and thank you for choosing our hotel for your holidays. Kind personal regards, General Manager

10/10 Excellent

Jan, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing Hotel
Lovely comfortable hotel with super sea views. Excellent polite staff, very efficient in their duties. Good breakfast selection with hot and cold buffet items. Also a hot items menu to choose from and cooked fresh and brought to your table along with a choice of tea and coffee. Selection of places to relax and sunbathe, either by the sea or by the pool.
Response from General Manager on 7 Jul 2016
Dear Guest, Thank you so much for your wonderful review on your recent holiday with us and for emphasising the location, food and spa but especially your great experience with all our staff. I am extremely happy and grateful to read that our customer care philosophy, namely high professionalism combined with genuine care is being felt and recognised by our valued guests. We look forward to the pleasure of welcoming you back very soon. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Jul 2016
Dear Guest, Kindly be assured of our best efforts to provide top class service to our valued clients and thank you for choosing our hotel for your holidays. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Andreas, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel but a bit overpriced
Nice hotel in a great location with beautiful grounds, Amazing Staff, really good breakfast and 20 min walk to town. Rooms lacking a bit and doesn't feels like a five star hotel therefore a bit overpriced in my opinion but overall a good choice to stay and definitely recommended.
Response from General Manager on 2 Jul 2016
Dear Guest, Thank you very much for your review posted and we value a lot the unbiased opinion of our guests giving us the possibility to improve our services and meet better our guests’ expectations. Kindly be assured of our best efforts to provide top class service to our valued clients and thank you for choosing our hotel for your holidays. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Haf 37, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility and relaxation
The hotel is very nice located in a quite area, the staff is amazing.
Response from General Manager on 3 Jul 2016
Dear Guest, My sincere thanks for taking the time to post your review with reference to your recent holiday with us and I am delighted to read that our Hotel and services provided have met your expectations and hope to return one day. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Ed, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel in lovely town
Quiet well run high quality hotel Superb food , excellent service Highly recommended

10/10 Excellent

GERRY, Bucks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel for Couples
First class hotel ,well located with beutiful sea views offering excellent and friendly staff service. Our room enjoyed great views over the pool area of the Bay, and was kept spotlessly clean, as was the whole hotel resort. We found the Hotel quiet and a little lacking in atmosphere in the evenings, but a six Euro taxi ride (all Mercedes)to Agios Nicolas, provides a lovely clean and interesting small town with a great choice of restaurants, tavernas, and bars.

10/10 Excellent

sara, east yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great food and wonderful staff -
We stayed for a week, and just enjoyed staying around the pool and near the sea. Everything was excellent,and we did not feel the need to go anywhere else!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, right next to the water.
A great stay with lovely staff, great breakfasts, beautiful weather and amazing surroundings.

8/10 Good

Frances, cambridge uk

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to beach and nearby restaurants
We stayed here for one week. The hotel amenities are good, we had a delux room sea front with lovely views. Personally I wouldn't pay extra for a suite with a pool unless you don't mind swimming in a box, walls either side for privacy although the rooms above can look directly down onto your pool and terrace area. Good friendly efficient staff, plenty of sun beds and beach towels. The majority of beds. Are on stone/concrete terraces, functional but not pleasing to the eye. The site was always windy, great if it's very hot but on cooler days this may be a problem. Also if you are not able to get a space on the very small beach or around the pool lots of steps to negotiate. The resort was very peaceful and quiete both during the day and evening. We were on half board so we could have lunch on the buffet restaurant but if we chose to ate in the other restaurants we received a 25% discount on food, a little mean, I thought it might be a supplement for certain items. We were not allowed to swop HB option to lunchtime, only the 25% discount. We ate three times in the hotel in the evening the buffet selection was perfectly adequate, we also chose to select off the very small menu in the buffet but was very disappointed with both the quality and quantity produced. We had a few lunches but we're very disappointed, very basic dishes, and very expensive compared to restaurants locally. I recommend lunch at piato, within walking distance. Excellent hosts, food, and price.
Response from General Manager on 7 Aug 2015
Dear Guest Thank you very much for your review posted and we value a lot the unbiased opinion of our guests giving us the possibility to improve our services and meet better our guests’ expectations. Kindly be assured of our best efforts to provide top class service to our valued clients and thank you for choosing our hotel for your holidays. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

paul, Ashford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be going back again.
it was our wedding anniversary and when our daughter mentioned it to reception they baked us a lovely cake on the day and delivered it to our room.Lovely staff , hotel and setting.
Response from General Manager on 10 Oct 2015
Dear Guest, Your appreciation on your holiday experience in our Hotel is noted with great pleasure. The satisfaction of our guests is top priority for management and staff and thank you for choosing our Hotel for your family holidays. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Heather, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious oasis
We had a wonderful 10 night stay with our 5 month old son. The hotel is not particularly pram friendly and they could do with an earlier sitting for families but the staff are exceptional and very accommodating. The food was delicious every day and the resort maintains a very high standard. Would love to visit again...without the baby this time!
Response from Genera on 7 Aug 2015
Dear Guest, Many thanks for your comments posted recently and I am delighted to read that our Hotel, service, food and location have met your expectations. I sincerely hope to have the pleasure of welcoming you again and thank you very much for recommending our hotel. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
helpful staff
Lovely hotel -staff very helpful. Would stay again
Response from General Manager on 6 Aug 2015
Dear Guest, My sincere thanks for taking the time to post your review with reference to your recent holiday with us and I am delighted to read that our Hotel and services provided have met your expectations and hope to return one day. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Caroline, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and high standard hotel
My recent stay was a return visit having stayed at St Nicolas Bay last year on a solo trip. This time I was accompanied by my partner and we stayed in a sea-view double room. Having viewed other hotels in the area online I felt this hotel still ticked all the boxes compared to the others. It has great views, clean rooms and beautifully kept gardens along with great food, excellent service and lovely spa. The beach isn't that expansive though so if you're wishing to spend all day on the sand this may not be quite the one for you-that said, the beach is clean and well looked after. I would happily return once again to this hotel.
Dear Guest, Thank you so much for your wonderful review on your recent holiday with us and for emphasising the location, food and spa but especially your great experience with all our staff. I am extremely happy and grateful to read that the philosophy and one of the trademarks of our hotel, namely high professionalism combined with genuine care is being felt and recognised by our valued guests. We look forward to the pleasure of welcoming you back very soon. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

j&m, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good amenities close to town
Very relaxing hotel pleasant and helpful staff. Excellent food lovely choice of menus
Response from General Manager on 30 Jun 2015
Dear Guest, Many thanks for your comments posted recently and I am delighted to read that our Hotel, staff, service and food have met your expectations. I sincerely hope to have the pleasure of welcoming you again and thank you very much for recommending our hotel. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rachel, UK

Liked: Staff & service, property conditions & facilities
Good hotel close to the ocean
Pros: Lovely infinity pool area with lots of sun loungers but could do with more of the larger umbrellas to shield from the sun. The staff were the nicest and most helpful of any of the hotels where we have stayed. The location is good approximately a 30 minute walk into the town of Ag Nik but as there is a steep hill to climb on the way back so we took a taxi. The premises are a little confusing to begin with but it doesn't take long to orientate yourself. There are slopes and stairs to negotiate but one man's wife who was in a wheelchair said it was not too bad as she could walk a little if required. We had half-board and could choose between the buffet (loads of food) or 4 - 5 choices on the menu. The food was pretty good and the desserts delicious. The breakfast was an extensive buffet and/or a menu choice. Cons: Our bed was very hard. We like a firm bed but this one was beyond that. After 2 nights we asked at the front desk if we could move rooms (from Room 230) but we were told that all the beds were the same. However we could have a mattress topper which made all the difference. I wish we had known that when we checked in. Also there was a one inch gap between the shower (half) door and the edge of the bath so water poured out and flooded the bathroom every time the shower was in use. It was such a pain mopping up all the water. We tried everything such as putting large towels down the outside of the bath to mop up the water but there was too much water
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you for posting your review and for your appreciation on staff service and food. Thank you also for bringing to my attention points of improvement and kindly be assured of our attention. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Fiona, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This was our 10th or 11th visit to St Nicholas Bay which speaks for itself. Thanks to all the staff as usual for welcoming us back - especially Yiannis from Blue Bay bar.
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you very much for returning to our Hotel again and for your kind comments on our staff. Our guests’ satisfaction is our top priority and we are much looking forward to welcome you again at the St. Nicolas Bay Resort Hotel & Villas. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Sarah, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, a worthy 5 star
Just returned from a family holiday and have to say the hotel was definitely as good as previous reviews reported. Staff were wonderful and helpful, food excellent and beach clean and well maintained. Our 2 year old loved the kids play room and we were able to leave him with the nursery worker which was a bonus as the website had said that children under 4 would need parental supervision. We're quite fussy when it comes to nice hotels but this one definitely reached out expectations.
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you so much for your wonderful review on your family holiday with us and for emphasising the location and food but especially your great experience with our staff. I am extremely happy and grateful to read that the philosophy and one of the trademarks of our hotel, namely high professionalism combined with genuine care is being felt and recognised by our valued guests. We look forward to the pleasure of welcoming you back very soon. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Martin, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with it's own beach
We had a very relaxing holiday staying at this hotel. We had an excellent standard room (it was more like an apartment with a double bedroom, 2 bathrooms, lounge area & large balcony). On arrival we were escorted to and given a quick tour of our room by the manager. The welcome pack included sparkling wine and pastries along with a large bottle of water. Also on arrival, the hotel asked if there was any special occasion during our stay - as it was our wedding anniversary, they arranged to provide a cake (it was a delicious chocolate cake) after our restaurant dinner! All the hotel staff were very polite, friendly and helpful. There was a huge variety available at the buffet breakfast, and table service was provided for ordering omelettes, pancakes, toast, tea/coffee. During our stay we ate at 2 of the hotel's a la carte restaurants, the food and ambience was superb, as was the service. The hotel's restaurants were a bit pricey (although the food is of a very high standard) but there were lots of reasonably priced tavernas nearby. The hotel has landscaped gardens which were a delight to walk through on the way to breakfast/pool/beach. There were lots of options for sunbathing: 2 pools, a small beach and extensive terraced areas next to the beach, so we never had a problem getting suitable sunloungers. The hotel provides fresh towels every day for sunbathing and waiter service all day. This hotel thoroughly deserves its 5 star rating. We would definitely stay here again.
Response from General Manager on 30 Jun 2015
Dear Guest, My sincere thanks for taking the time to post your review with reference to your holiday with us and I am delighted to read that our Hotel and services provided have met your expectations and hope to return one day. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Richard, Leicestershire, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Geek Getaway..
The staff couldn’t do enough for you, we arrived very late and the manager got the restaurant to rustle us up some fantastic steaks washed down with plenty of Mythos. This was a great start to a thoroughly enjoyable stay. The only issue was the weather, but you can’t legislate for that.
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you very much for your wonderful review emphasising the high standards of service and a great holiday. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

TJ, Ponte Vedra Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great honeymoon hotel
This was a great getaway hotel, with great staff, food, and an awesome bartender at the seaside night bar (Yanes - and I am sure that I am misspelling that...)
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you so much for posting your great review on your stay with us, highlighting the excellent service provided by our great and experienced staff, and especially Yiannis our Jetty Bar bartender. I am delighted to read that you enjoyed the charming location and views, food and activities. Hoping to have the pleasure of welcoming you back in the near future. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Tom, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great romantic getaway
Very exclusive resort, perfect for a romantic getaway. Good food, nice private beach.
Dear Guest, My sincere thanks for taking the time to post your review with reference to your holiday with us and I am delighted to read that our Hotel and services provided have met your expectations and hope to return one day. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, wonderful staff.
Upon arrival I found I was allocated a room adjoining my friends. This would have been fine but my room was a child's room next door to what would have adjoined a parent's room with no safe or fridge and only a small bed even though I had paid the same price as my friend. We were also told we had been upgraded to a sea view room even though we had paid for a Sea view room when booking. After I complained the manager/ owner told i would have to wait until the morning to be moved to a more suitable room but with the support of the female receptionist they managed to find a room for me that first night. After this initial hiccup the rest of my stay was great. However my friend got food poisoning after eating seafood at the restaurant the first night so I ended up spending my entire four days stay doing things alone while she recovered.
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you for taking the time to post your review on your holiday with us and good note has been taken on your comments. The points raised will be taken into serious consideration for future reference since we value a lot the subjective opinion of all our guests and kindly be assured of our best efforts to meet their expectations at all times. Kind personal regards, Costas Sp. Zarbalas General Manager

8/10 Good

ang, crete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel just out of st nikolaus town
Very friendly staff, food great, drinks very expensive though as expected. Probs not a five star hotel. Would go back.
Response from General Manager on 30 Jun 2015
Dear Guest, I am delighted to read the review posted with reference to your holiday and I am very happy that we have met your expectations for a great holiday experience. Thank you also for bringing to my attention points of improvement and kindly be assured that immediate action will be taken. Looking much forward to your future visit. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Gordon, Surry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Extremely good resort very difficult to fault. Great location with all day sunshine simple choices between private beach, pool or terrace all perfect for the whole day. Good centre to explore from but during my stay only explored in the evening - too comfortable. Good for the single traveller.
Response from General Manager on 30 Jun 2015
Dear Guest, My sincere thanks for taking the time to post your review with reference to your holiday with us and I am delighted to read that our Hotel and services provided have met your expectations and hope to return one day. The satisfaction of our guests is our top priority and we are much looking forward to welcome you again in the future. Kind personal regards, Costas Sp. Zarbalas General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Mixed quality rooms
This hotel is OK. However, it is not 5 star across the board. Through talking to the staff it is widely acknowledged that 10 to 20 rooms are not up to the standard that you would expect. After two days in resort our room was changed, although, this was after considerable debate. Having said that, the position is good. The staff in the bars and restaurants were great. As was housekeeping. If they sorted the bad rooms I would recommend this hotel.
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you for taking the time to post your review on your holiday with us and good note has been taken on your comments. The points raised will be taken into serious consideration for future reference since we value a lot the subjective opinion of all our guests and kindly be assured of our best efforts to meet their expectations at all times. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Victor, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and cosy location
Wonderful hotel, very mica staff, pleasing SPA services and tasty cuisine
Response from General Manager on 30 Jun 2015
Dear Guest, Thank you so much for your review on your holiday with us and for emphasising the food and spa but especially your great experience with all our staff. I am extremely happy and grateful to read that the philosophy and one of the trademarks of our hotel, namely high professionalism combined with genuine care is being felt and recognised by our valued guests. We look forward to the pleasure of welcoming you back very soon. Kind personal regards, Costas Sp. Zarbalas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a wonderful location.
A relaxing location in a picturesque bay. Staff are customer focused and friendly. Good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Very nice accomodations and grounds; good breakfast; nice pool; excellent spa staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with private beach & spa facilities
Lovely hotel with very welcoming staff. The room was exactly as described. The service throughout the hotel were all excellent, ie food, drink, spa, etc. My husband and I had a very relaxing hotel; exactly what we were looking for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break
Lovely hotel with excellent service. Convenient to get in to Agios Nikolaos, 30 min walk or 6 euro taxi. Relaxing private beach and good pool.

10/10 Excellent

Christopher, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic high quality hotel all round
Chic, high quality furnishings, excellent choice and quality of food for half-board. Invariably smiling and attentive staff. Pleasant but smallish pool area with small beach and sunning platforms and bar/restaurant below overlooking beach area. The site is relatively small which on one hand lends to the air of exclusivity and reduces numbers of guests. On the other hand though it feels a little 'hemmed-in'. If you are looking for expansive grounds in which to wander this is not the place. Also the site and all the rooms face due East sloping down to the shore and most rooms will lose any sun after 2.00pm .

10/10 Excellent

KAL, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality and service
From champagne on arrival to excellent service throughout our stay, we enjoyed every minute. 15 minute or so walk to Ag Nik but we were happy staying at the hotel most of the time anyway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Just returned from an incredible holiday to St Nicolas Bay Resort. I cannot recommend this place more highly. We stayed in a standard sea view room which was really spacious with a great sized balcony. You really do get what you pay for at this place. We hardly left the resort because we were so attached. It has a nice little village feel about it. It is a perfect size space-wise and in terms of the number of other guests. We will be going back for sure.

10/10 Excellent

bondigirl, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
The staff were fantastic, ensuring you have an amazing stay. the pool was beautiful. the resort is quite well spread out, always sunbeds available. very quiet and relaxing holiday