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Reviews of Santa Marina Hotel

4 out of 5
Santa Marina Hotel
Kapetanaki, 4 4, Agios Nikolaos, Crete

Reviews

6.6
Rating 10 - Excellent. 1 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 7 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Debra

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

6/10 Okay

Gal, Cape Town

Liked: Staff & service
Basic but worth the money
This more or less matched the return for the amount paid for. 3 star experience at best. It did the trick, but wasn't an exceptionally pleasing experience.
Stayed 4 nights in Aug 2017

4/10 Poor

Natalia, Russia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the beach, down town
in the room is not available Hairdryer, telephone, housekeeping service clean room not every day, Manager explanations: not enough staff, soap shampoo gel in one bottle, which is empty.

2/10 Terrible

Lydia Toth, cobourg, ontario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we did not stay at this hotel you need to know. When we arrived we were told they did not have a room for us and sent us to the el Greco hotel instead, manager of the santa marina was very argumentative and unprofessional and also argued with another couple from Australia, you should stop dealing with this hotel, you will have many unsatisfied customers, the el Greco hotel was good by the way

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede kamer, goed ontbijt, centraal gelegen in het centrum van de stad, strand vlak nabij. Goede prijs-kwaliteitsverhouding.
Stayed 10 nights in Sep 2019

8/10 Good

THEVENIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hôtel tout proche de la marina et de la plage. Ne stationnez pas votre véhicule au parking payant en bas de l'hôtel, parking sur un terrain vague à quelques minutes. Buffet copieux pour le dîner comme pour le petit-déjeuner. Piscine très peu utilisée.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hotel pas mal mais ressemble assez à une usine touristique.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Buona la posizione, gentile il personale. Camera piccola, la colazione era molto abbondante ma non mi é sembrata di buona qualità.
Stayed 2 nights in Aug 2018
Response from The management team on 23 Aug 2018
Dear Sir/Madam, Indeed our hotel is in great position as it shares the distance between the city center and the beach. All room sizes range from 25-30 sq. m. and contain all necessary facilities for your accommodation. Our chef prepares each morning a breakfast made with pure ingredients most of which are locally produced, based in Greek and Mediterranean cuisine. Our dedicated personnel is always willing to do their utmost to fulfill our guests requests, and we are glad that you have acknowledge their hard work. Best regards,

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Service of the staff in this hotel was not so good at all. They also denied to offer free breakfast even though it was included in the room rate (later this was compensated by hotels.com. Excellent reclamation management from hotels.com!). Rooms were also very noisy due to construction work in the city center. Safe in the room cost 2 euro extra per day. Air condition was not very good. We also had to complain to get separate beds instead of one double even though this was also promised already in the reservation. On the other hand location of the hotel was excellent. Also free wifi connection worked really well for basic surfing (e-mails, news etc).

4/10 Poor

Verified traveller

Disliked: Staff & service
hôtel très impersonnel, manque de convivialité
Le petit déjeuner ressemble au parcours du combattant : beaucoup trop de monde.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Δυσάρεστη διαμονη σε παλαιότερο κτίριο παραδίπλα
Καλή τοποθεσία. Μέτριο πρωινό Μας έδωσαν δωματιο διαφορετικό απο ο, τι έγραφε στην κράτηση, σε παρακείμενο κτίριο παλαιότερο. Πολύς θόρυβος απο το δρόμο αν και είχα ζητήσει ήσυχο δωματιο στην κράτηση. Μούχλα στο δωματιο. Στενό παλιό μπάνιο.

8/10 Good

EKATERINA

Liked: Staff & service, room comfort
Неплохой вариант для отдыха в чудесном городе
Проживали в этом отеле в сентябре 2015 г. с мужем в двухместном стандартом номере. Из плюсом: удачное расположение отеля, приличный завтрак (бронировали отель по системе BB, если любите All,то он так же представлен). Из минусов: плохая, хоть и регулярная уборка номеров, старая ржавая сантехника. Общее впечатление: если вы непритязательный турист, который хочет сэкономить на отеле, как мы, то вполне приемлемый вариант по соотношению цены и качества.

10/10 Excellent

kostas, aigio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
an ke stin arhi mas taleporisane logo tou oti mou ipane oti den exi ginei i kratisi ola meta itan telia poli plousio proino

6/10 Okay

Sofia

Liked: Cleanliness, staff & service

8/10 Good

Hans, SÄFFLE

Liked: Cleanliness, property conditions & facilities
Prisvärt
All Inclusive gjorde att det blev tyst väldigt sent. Staden är liten och pitoresk. Det tar inte så lång tid att undersöka allt i staden

8/10 Good

Erling Pedersen, Kvinnherad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beliggenhet
Bra.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Très bon accueil, bel hôtel très propre
Pas loin de la mer, en plein coeur de la ville très animée et pourtant très calme. Privilégiez les chambres donnant sur le patio pour éviter les bruits de la rue. Le personnel accueillant, souriant et toujours à l'écoute des clients. Nous avons passé un agréable séjour et nous sommes régalés du buffet plus que garni du petit déjeuner !!! En bref, que de bonnes choses à dire pour cet endroit chaleureux et douillet.

6/10 Okay

FRANCHI, Ardeche, FRANCE

Disliked: Cleanliness, staff & service, property conditions & facilities
Bel emplacement mais dans les travaux
Bonnes, c'était le début de saison, tout s'organise. Beau temps et gens charmants. La piscine ne fonctionnait pas et l'accueil a été limite. On nous a donne une chambre pas faite avec literie éventrée. On nous a change de chambre. Bon petit déjeuner, tres copieux.