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Reviews of The Platinum Hotel

4 out of 5
The Platinum Hotel
211 E Flamingo Rd, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1001 reviews" "
Rating 8 - Good. 194 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rande

Liked: Amenities
Very courteous staff Beautiful room
Stayed 1 night in Apr 2024

10/10 Excellent

Michael Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff fantastic!
Stayed 5 nights in Apr 2024
Response from AFOM on 20 Apr 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

COURTNEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Apr 2024
Response from AFOM on 20 Apr 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

8/10 Good

Carrie-anne

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed as a family of 4 for 3 nights, using Vegas as our base for day trips. With two teenage boys the two bed suite with pull out couch was perfect. The hotel is situated on the outskirts of the strip which we liked. Great views of the Sphere which is within walking distance. Free parking was a plus too. Staff were amazing and very helpful and responsive. We had trouble with our TV and they had it up and running in no time.
Stayed 3 nights in Apr 2024
Response from AFOM on 20 Apr 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

8/10 Good

geoffroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay.
Stayed 3 nights in Apr 2024
Response from AFOM on 20 Apr 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel charges me a security deposit but has not refunded after a week.
Stayed 1 night in Mar 2024
Response from AFOM on 12 Apr 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. Your card ending in 6204 was refunded the 50.00 deposit on 30 March, 2024 - we are happy to provide the receipt of this to a direct email as we unable to to send one through here. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Kelly, Temecula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice and quiet property off the strip. Parking is free. The room is very spacious with a kitchen. It's still a bit walk to the strip and no entertainment at the hotel.
Stayed 1 night in Mar 2024
Response from AFOM on 12 Apr 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

6/10 Okay

Stephanie

Travelled with partner
Everything about the hotel was really great. We were in room 306 though and the water shower pressure was literally a trickle. We had maintenance come up but still not fixed. I ended up taking a bath one day bc of the shower situation.
Stayed 3 nights in Apr 2024
Response from AFOM on 14 Apr 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so satisfied with my stay at this hotel, at our arrival we got warm welcome by Michelle, she’s the best. Although this hotel is not on the strip but it’s close enough to walk there. King size bed room was specious and comfortable.
Stayed 2 nights in Mar 2024
Response from AFOM on 3 Apr 2024
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Bernard Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very helpful.
Stayed 3 nights in Mar 2024
Response from AFOM on 1 Apr 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Mei-Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spacious suite with full kitchen, comfy beds and free parking! Walking distance to the Strip
Stayed 1 night in Mar 2024
Response from AFOM on 1 Apr 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fernando L. on 26 Mar 2024
Good day, Thank you for your comments and for choosing to stay with us. Best regards, Fernando L

10/10 Excellent

Chi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not in a casino
Stayed 1 night in Mar 2024
Response from AFOM on 27 Mar 2024
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback to enhance their experience. We hope to have the opportunity to serve you again.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the strip with everything needed to have a easy stay
Stayed 2 nights in Mar 2024
Response from AFOM on 20 Mar 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying at the platinum. Check in was fast and the staff were very nice. The rooms offered a lot of space and comfort. It was also really nice to stay in smoke free environment in a town where smoking indoors is common. Will definitely consider staying here again.
Stayed 2 nights in Mar 2024
Response from AFOM on 18 Mar 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

ARACELI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and upgraded
Stayed 2 nights in Feb 2024
Response from AFOM on 13 Mar 2024
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Warm regards,Paul WigginsAssistant Front Office Manager

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was a nice change from the smoke and crowds of casinos on the strip and Fremont. The hotel is clean and smells great, staff were very friendly and the rooms were spacious and clean. It’s a 10 minute walk to Horseshoe and the strip, the walk was easy. I wouldn’t do it alone at night as a solo female but with friends I’d feel safe. I will stay here again, I prefer to any of the other properties in Vegas I’ve stayed in!
Stayed 1 night in Mar 2024
Response from Fernando L. on 8 Mar 2024
Good day, Thank you for staying with us and providing us your feedback. It's nice to be near the strip but not feeling it. Fernando L

8/10 Good

Anirudh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very comfortable. Rooms are huge, staff is very helpful and personable, and the building is quiet, since it is a little away from the strip. Only caveat was the AC didn't cool our room below 70.
Stayed 3 nights in Feb 2024
Response from PW on 3 Mar 2024
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best regards,Paul WigginsAsst Front Office Manager

10/10 Excellent

Hank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect for those who don't want a smoky casino environment. Food at the restaurant is affordable and tasty. It's a 10 minute walk to the strip.
Stayed 3 nights in Feb 2024
Response from PW on 3 Mar 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Paul WigginsAsst. Front Office Manager

10/10 Excellent

TSUYOSHI, Yokohama

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Apart from our toilet flooded, the experience was good. Enjoyed the wine they offered us in checkin. The flood was taken care, but they didn’t wipe the floor and that is a shame.
Stayed 3 nights in Feb 2024
Response from Fernando L. on 8 Mar 2024
Good morning, Thank you for your comments, the wine does help with the stress of traveling and starts the vacation off to a good start. Best regards, Fernando L

8/10 Good

Heidi, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet smoke free rooms near the strip. I would stay there again.
Stayed 3 nights in Jan 2024
Response from PW on 29 Jan 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Fernando Larios Director of Rooms

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fernando L. on 16 Jan 2024
Hello, Thank you for your review and we are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find away from the convention madness
Rooms are very well equipped and basically an apartment complete with full kitchen and washer/dryer
Stayed 1 night in Jan 2024
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Lyndsey Goodale Front Office Manager on 17 Jan 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,

6/10 Okay

Eman

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Paul Wiggins | Asst Front Office Manager on 17 Jan 2024
Thank you for taking the time to complete our online guest survey. We have sent a follow up to the email provided. If you wish to discuss your visit in greater detail or if I can be of any assistance, please feel free to contact me directly at +011-1-(702)-636-2421 or by email at paulwiggins@lvplatinum.com.Kind regards,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Everything was excellent: cleanliness, comfort, friendly staff, etc. The only complaint I would have is that it was hard to get a taxi. However, I would stay there again in a heartbeat. It was very close to The Sphere and to the strip.
Stayed 4 nights in Jan 2024
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here :)
Lindsay is a gem. Great experience start to finish!
Stayed 2 nights in Dec 2023
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Leamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and view of the strip for fireworks.
Stayed 1 night in Dec 2023
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Eejoy

Stayed 4 nights in Dec 2023
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience with us. We are happy to hear that you enjoyed your stay. Best regards, Fernando Larios

10/10 Excellent

Wen xiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option
Stayed 1 night in Dec 2023
Response from PW on 6 Jan 2024
Hi Wen Xiang,Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Fernando LariosDirector of Rooms

8/10 Good

Carl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking for a lodging facility that still believes in customer service? THIS IS IT! we had a couple issues with our room. Outstanding response, and reasonable compensation offered without argument. Staff that didn’t complain. Some reviewers have complained about aging decor. If you want gaudy Vegas- get your brass fix over at the Venetian! I’ll take the Platinum subtlety, quiet, and ease of entry and exit every time. We will definitely be back!
Stayed 4 nights in Dec 2023
Response from PW on 6 Jan 2024
Hi Mr. Funk!Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,Fernando LariosDirector of Rooms

10/10 Excellent

Mark, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at Platinum again. A welcome champagne, a balcony with a view, no smoking, a kitchen and friendly staff.
Stayed 1 night in Dec 2023
Response from Lyndsey Goodale Front Office Manager on 17 Jan 2024
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.Best regards,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the rooms are equipped with full sized fridges, ovens, cooking utensils, walk in shower, deep tub for two, double sinks, balcony, bedroom and living room!!
Stayed 4 nights in Dec 2023
Response from Lyndsey Goodale on 31 Dec 2023
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Best regards,Lyndsey GoodaleFront Office Manager

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lyndsey Goodale Front Office Manager on 31 Dec 2023
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Best regards,Lyndsey GoodaleFront Office Manager

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Fernando L. on 16 Jan 2024
Good day, Thank you for your review and sharing your experience. We value your feedback and are happy that you enjoyed your stay with us.Best regards, Fernando Larios

10/10 Excellent

Asia

Stayed 1 night in Dec 2023
Response from Lyndsey Goodale on 31 Dec 2023
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Best regards,Lyndsey GoodaleFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Fernando L. on 21 Dec 2023
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to seeing you again soon to deliver an exceptional experience. Happy Holidays!Best regards,Fernando Larios Director of Rooms

10/10 Excellent

Dena, SPARKS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate this is a non casino property w dining amenities.
Stayed 4 nights in Dec 2023
Response from Fernando L. on 21 Dec 2023
Good day, Thank you for staying with us and providing your feedback. Having no Casino in Vegas sometimes is a must for many travelers, we are happy to hear that you enjoyed your stay with us and the dining amenities. Happy Holidays!Fernando Larios Director of Rooms

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Location a bit dodgy
Stayed 1 night in Dec 2023
Response from Fernando L. on 21 Dec 2023
Good morning, Thank you for your feedback and staying with us. Our staff takes pride in their work and enjoy providing exceptional service every day. Happy Holidays!Fernando Larios Director of Rooms

10/10 Excellent

Laurie, Exeter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large suite, like an apartment. Convenient for walking to the Strip and the Sphere. Very quiet and clean.
Stayed 2 nights in Dec 2023
Response from Fernando L. on 21 Dec 2023
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to seeing you again soon to deliver an exceptional experience. Happy Holidays!Best regards,Fernando Larios Director of Rooms

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lyndsey Goodale Front Office Manager on 9 Dec 2023
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas.Best regards,Lyndsey GoodaleFront Office Manager

6/10 Okay

patrick

Stayed 3 nights in Nov 2023
Response from Fernando L. on 21 Dec 2023
Good morning, We would like to thank you for choosing to stay with us, I'm saddened to see that you gave us a middle score, unclear as to what caused this score. We hope to have the opportunity to redeem ourselves in the future should you give us another opportunity. Happy Holidays. Fernando Larios Director of Rooms

10/10 Excellent

Angelo

Stayed 2 nights in Nov 2023
Response from Fernando L. on 21 Dec 2023
Good day, Thank you for staying with us and providing your feedback. We look forward to hosting you again in the near future. Happy Holidays!Best regards, Fernando LariosDirector of Rooms

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean place to stay. Chad was rad and super helpful. He helped with our bags and parking our car that would not fit in the garage (6'10" clearance). Easy dining options nearby. I would recommend and stay there again.
Stayed 2 nights in Nov 2023
Response from Lyndsey Goodale on 10 Dec 2023
Hello Elizabeth,Thank you for your review! We are pleased to hear that Chad was friendly and was able to assist you with your bags. We look forward to your next stay with us.Kindest regards Lyndsey Goodale

10/10 Excellent

LaTara

Stayed 2 nights in Nov 2023
Response from Fernando L. on 21 Dec 2023
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to seeing you again soon to deliver an exceptional experience. Happy Holidays!Best regards,Fernando Larios Director of Rooms

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite. So nice to not be in a casino. Super super amazing staff. Especially ray ! Thanks and see you soon!
Stayed 2 nights in Nov 2023
Response from Fernando L. on 21 Dec 2023
Hello, Thank you for your review and choosing to stay with us. We are happy to hear that you enjoyed your stay with us, I will share your feedback with Ray. He will be super happy to hear you mentioning him. Happy Holidays. Fernando Larios Director of Rooms

8/10 Good

Cynthia, Kearny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, having a full kitchen and washer & dryer and being able to go swimming or sit in a hot tub all year round! A few things were not working properly in the room but maintenance responded quickly and fixed them!!
Stayed 3 nights in Nov 2023
Response from Fernando L. on 21 Dec 2023
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. Thank you for letting us know of the items that did not work during your stay. Happy to hear that our staff was able to correct these issues. We are delighted you enjoyed your stay with us and look forward to seeing you again soon to deliver an exceptional experience. Happy Holidays!Best regards,Fernando Larios Director of Rooms

10/10 Excellent

Michael, Dubuque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and helpful staff within walking distance of the strip. Great location and value.
Stayed 1 night in Nov 2023
Response from Fernando L. on 21 Dec 2023
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to seeing you again soon to deliver an exceptional experience. Happy Holidays!Best regards,Fernando Larios Director of Rooms