Outdoor pool

Reviews of Residence Inn by Marriott Laredo Del Mar

3 out of 5
Residence Inn by Marriott Laredo Del Mar
310 Lost Oaks Rd, Laredo, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 647 reviews" "
Rating 8 - Good. 196 out of 647 reviews" "
Rating 6 - Okay. 37 out of 647 reviews" "
Rating 4 - Poor. 17 out of 647 reviews" "
Rating 2 - Terrible. 7 out of 647 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

nidia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love the hotel the only issue the pool was close
Stayed 1 night in Dec 2023
Response from Bobbie Lee Rodriguez on 30 Jan 2024
We at Residence Inn Marriott/Laredo thank you for choosing our property for your hotel accommodation, and sorry for the inconvenient that our pool was closed it was under maintenance repairs.

10/10 Excellent

Juan manuel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mario on 12 Oct 2023
Thank you, Mr. Juan Manuel, for choosing to stay with us. I am very happy to hear that everything went well. We really appreciate you taking the time to fill out a survey. Again, thank you and we hope to see you again soon.

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Bobbie Lee Rodriguez on 31 Aug 2023
Thank You

10/10 Excellent

Gloria

Stayed 1 night in Jul 2023
Response from Mario on 4 Aug 2023
Thank you so much!! We appreciate you taking the time to respond to our surveys. We will gladly share your experience with the staff. We hope to see you again soon.

8/10 Good

George

Stayed 8 nights in Jul 2023
Response from Mario Vara on 13 Aug 2023
Thank you for taking the time to give us a review. We hope to see you soon!

8/10 Good

Mario

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Beatrice on 2 Mar 2022
Thank you so much for your review. We appreciate your patronage. We hope to see you again soon!

10/10 Excellent

Rene Alejandro Herrera

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2022
Response from Residence Inn by Marriott on 28 Jan 2022
Thank You so much for taking the time to fill out a survey.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as you’d want it. The location is excellent.
Stayed 1 night in Jan 2022
Response from Beatrice on 10 Jan 2022
Thank you so much for your positive comment Mr. Ortiz. We can't wait to see you again.

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It was very clean and staff made it very welcoming. Lobby looked really clean and festive.
Stayed 1 night in Dec 2021
Response from Residence Inn on 28 Dec 2021
Thank you so much for sharing your experience staying at our hotel. We pride ourselves in the service we provide. We all love the picture!!! Thanks for sharing. We hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk and manager.
I had great customer service. I checked in in the early afternoon when there wasn’t many others coming or going. The manager noticed I needed help bringing my items in and went over and above in helping me.
Stayed 2 nights in Dec 2021
Response from Residence Inn by Marriott on 20 Dec 2021
So glad you enjoyed your stay. Thank you for taking the time to leave a review.

10/10 Excellent

Aissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff was great, friendly and kind. Room was great and spacious with excellent amenities. We slept in so we didn’t get to take advantage of the breakfast but heard it is great. There is loud truck noise from the business near by really early but that’s expected if you look around.
Stayed 1 night in Nov 2021
Response from Residence Inn by Marriott on 17 Dec 2021
Thanks for the awesome review!

8/10 Good

Zhimin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Residence Inn & Suites on 6 Oct 2021
Thank You for taking the time to write a review!

10/10 Excellent

Ruben

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing
Stayed 3 nights in Aug 2021
Response from Residence Inn by Marriott on 7 Sept 2021
Thanks for the feedback!

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable with our stay the breakfast buffet had good options I loved the coffee it was pretty good and I like that they had French vanilla creamer. They were able to accommodate my special requests of extra towels and pillows. The rooms were nice and spacious I stayed in the king studio. I liked that your able to control the thermostat in the room was nice and I cleanliness of the room was really good me and my brother both enjoyed our stay and would definitely stay again. The staff was very kind and let us know if we needed anything to let them know the general manager introduced herself as well to me when I was downstairs during breakfast time.
Stayed 3 nights in Aug 2021
Response from Residence Inn on 30 Aug 2021
We're pleased to know that your stay with us was a good one, Selina. Thank your for taking a moment to recommend us to others.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Beatrice on 8 Sept 2021
Thank you so much for your review! We appreciate your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and friendly staff. Good breakfast. Would stay here again!
Stayed 1 night in Jul 2021
Response from Residence Inn by Marriott on 29 Jul 2021
Thank you for the kind words. Your review means a lot to us and lets us know we're on the right track!

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully/functionally designed... Best room i've stayed in!
Stayed 1 night in Jun 2021
Response from Beatrice on 6 Jul 2021
Thank you so much for your review! We really do appreciate your feedback and we can't wait to see you again!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Jun 2021
Response from Beatrice on 15 Jun 2021
We are sorry that you feel that way. Please let us know what we can do to better ourselves.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Beatrice on 15 Jun 2021
Thank you so much for your stay! We appreciate the review from the bottom of our hearts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Residence Inn on 17 May 2021
We are thrilled you had a great experience!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Residence Inn on 17 May 2021
Thanks for such a wonderful review!

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Residence Inn on 29 Apr 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Apr 2021
Response from Residence Inn on 26 Apr 2021
Thank You for choosing Residence Inn for your recent stay and for taking the time to fill out our guest survey.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Residence Inn on 26 Apr 2021
I am glad you were more than satisfied with our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, nicely appointed rooms and a wonderful staff. I definately would stay here again.
Stayed 1 night in Mar 2021
Response from Residence Inn on 26 Apr 2021
On behalf of our hotel Residence Inn, would like to thank you for choosing us to stay on your trip. We are glad to hear you enjoyed your stay here.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is not good It will be nice to have eggs and pancakes
Stayed 1 night in Dec 2020
Response from Bobbie L. Rodriguez on 29 Dec 2020
Thank you, for honesty regarding our breakfast due to the pandemic we are limited in our breakfast menu we have modified some items for minimize contact and following CDC and Marriott mandate policies.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Gilbert, Los Angeles

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I arrived at 11pm the main door was closed, I start calling the door and also from my phone calling the front desk and after 30 minutes a guy open the door, then he has very bad mood anyhow without saying a words to me gave me the room key, the room was so hot, I turn on the AC and after 30 minutes the rooms still was so hot, I call the font desk and they ask me to change the room, so after all I could go to bed at 1am very bad experience the hotel is NOT cheap, is not worth it, many other hotel are cheaper and much better
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020

10/10 Excellent

Richard

Stayed 1 night in May 2020

10/10 Excellent

Roger, Scottsdale AZ

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Desk layout in the room is well thought out. Fresh coffee in lobby all day. Multiple entrances are convenient to your room.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Worst check in experience
Check in experience was the worst I ever had. The employee was more concerned about fixing her hair during the check in process then responding to my questions. As a titanium member, I requested an upgrade that she confirmed but didn’t give. I also had to ask for the bonvoy welcome gift. I never felt that I welcomed before.
Stayed 1 night in Feb 2020

10/10 Excellent

R, Houston

Business traveller
Liked: Amenities
There was no trash truck heard at 5am this time. Thank you for that.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 2 nights in Oct 2019

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people -
Every employee in hotel friendly and accommodating. Great breakfast- not your average free breakfast. Small mixer downstairs Monday through Wednesday. I would defined stay there again next business trip.
Stayed 5 nights in Oct 2019

10/10 Excellent

Carolina, Laredo Tx

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Residense Marriot, Is clean, has GYM, i near Mall, i really love it
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Jose Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gente de recepcion y el chico.que ayuda nuy atentos¡¡
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my staying there, we decided to stay in Laredo at the very last minute of our trip and even when we were not prepared the hotel offered us everything we needed. It was clean and the service was excellent.
Stayed 1 night in Jul 2019
Response from Sylvia Santillana on 31 Jul 2019
Dear Anonymous, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Residence Inn Laredo Del Mar. Sincerely, Sylvia Santillana, Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Sylvia Santillana on 31 Jul 2019
Dear Guest, thank you for being our guest at Residence Inn Laredo Del Mar. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. We appreciate the review and look forward to having you as our guest again. Sincerely, Sylvia Santillana, Assistant General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Sylvia Santillana on 31 Jul 2019
Dear Guest, thank you for being our guest at Residence Inn Laredo Del Mar. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. We appreciate the review and look forward to having you as our guest again. Sincerely, Sylvia Santillana, Assistant General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The only thing that was not making this an Excellent in my mind was the bathroom in deep need of regrouting.
Stayed 2 nights in Jun 2019
Response from Sylvia Santillana on 31 Jul 2019
Dear Anonymous, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Residence Inn Laredo Del Mar. Sincerely, Sylvia Santillana, Assistant General Manager

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
the hotel is nice and clean, staff is friendly. they did charge more when i extended my stay but I understand, its supply and demand.
Stayed 7 nights in Mar 2019

10/10 Excellent

Ivan Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Very good experience as always on residence inn
Stayed 3 nights in Mar 2019