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Reviews of Staybridge Suites Lansing - Okemos, an IHG Hotel

3 out of 5
Staybridge Suites Lansing - Okemos, an IHG Hotel
3553 Meridian Crossings Drive, Okemos, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 513 out of 794 reviews" "
Rating 8 - Good. 184 out of 794 reviews" "
Rating 6 - Okay. 59 out of 794 reviews" "
Rating 4 - Poor. 17 out of 794 reviews" "
Rating 2 - Terrible. 21 out of 794 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Travelled with family, Business traveller
Liked: Staff & service, amenities
Bathroom could be updated. Dirty garbage in kitchen that smelled
Stayed 1 night in Feb 2024
Response from Tony on 28 Feb 2024
Thank you for your feedback. We start our renovation in 3 days! We are so excited to bring a new hotel to our guest.

8/10 Good

Danielle

Stayed 1 night in Feb 2024
Response from tony on 20 Mar 2024
Thanks for the review

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property very clean and well maintained
Stayed 1 night in Feb 2024
Response from Tony on 11 Feb 2024
Thanks for your review! We are so glad to hear you had a great stay.

4/10 Poor

Robin

Liked: Cleanliness, staff & service
Booking with Expedia has a different price than what i was charged at the hotel. That was unfair. The breakfast was not good! Served on paper plates and plastic ware, bacon so burnt you couldn't pick it up without it falling a part. Eggs were warm.
Stayed 1 night in Jan 2024
Response from Tony on 1 Feb 2024
I am sorry that your stay was not up to your standards. Breakfast should be hot and enjoyable. I will speak to the breakfast crew. As for the rate, when you book with a third party, you pay whatever rate they give you. Booking directly with the hotel is the best way to find deals.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.
Stayed 4 nights in Jan 2024
Response from Tony on 1 Feb 2024
Thanks for your kind words! We appreciate it.

2/10 Terrible

Franklin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t really stay. When we arrived the woman in front of us was complaining about the room not being cleaned from the day before and they were out of towels. Our room smelled of weed and could see crumbs on the night stand. Upon inspection of the bed I found a tiny moving insect under the sheets on the mattress. So we left to the holiday inn express next door, I’m not fooling around with bed bugs. The person behind the counter was willing to refund us for our inconvenience but because we used Expedia we had to go through customer service. Expedia reached out to Staybridge who said they wouldn’t refund us due to the booking agreement and that was that. So, I would like to personally quote Logan Roy to both Staybridge & Expedia for charging me due to conditions beyond my control. But I’ll still take the $150 loss to avoid bed bugs.
Stayed 1 night in Dec 2023
Response from Tony on 1 Feb 2024
I am sorry you experienced this. Please accept our apologies.

10/10 Excellent

Susan

Travelled with family
Liked: Amenities, property conditions & facilities
Nice young man checked me in. Nice large conference suite. Great value
Stayed 1 night in Jan 2024
Response from Tony on 1 Feb 2024
Thanks for your kind words. Hope to see you again.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tony on 1 Feb 2024
Thanks for the review. Glad you enjoyed the hotel and hope to see you again.

2/10 Terrible

Leslie

Stayed 5 nights in Dec 2023
Response from Tony on 1 Feb 2024
I am sorry you did not enjoy your stay. Next time, feel free to leave a review.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony on 1 Feb 2024
Thanks.

10/10 Excellent

Alexandra

Stayed 3 nights in Dec 2023
Response from Tony on 1 Feb 2024
Thanks! We are glad you had a great stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tony on 1 Feb 2024
Thanks for your review. I am sorry your stay was just average, but I do hope you give us another try.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Carlie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not helpful or ever around. Room was decent but rather dirty. Only had one tiny trash can for a 2 bed suite. Our room was never once cleaned during our 4 day stay.. neighbor's dog barked all night. Pool was tiny and gross.
Stayed 3 nights in Nov 2023

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Michelle

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk worker was very nice but he took 20 minutes to return to the desk. There is no hot tub and the room was grimey. Stuff that looked like bugs was found in the bed.
Stayed 1 night in Nov 2023

8/10 Good

Patrick

Stayed 1 night in Nov 2023
Response from Tony on 1 Feb 2024
Thanks

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a splendid stay...perfect in everyway. Dont change a thing!
Stayed 1 night in Nov 2023

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mom
Booked it was not too far from the event we were attending. Not even 5 minutes and these cops are Yankees her pregnant ass out of the vehicle. When the chief came he apologized for his rookie tackling and he's going to now be fired.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, clean facility, comfortable and quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Tammie, Cassopolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rolling shower very roomy for a wheelchair accessible person, we love our room.!
Stayed 1 night in Oct 2023

10/10 Excellent

Tracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
The room was great, the neighbors barking dog wasn't so great. I wish they would just have a specific area for pets so those that need a quieter area has that option, plus the allergic people wouldn't worry about having a reaction.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean roomy and convenient! Would stay again, love all the doggos staying!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service
At check-in we didn't get the room we reserved because housekeeping didn't sign off on that room type for any rooms available. They indicated they would upgrade us. We had a 1 bedroom Suite (Conference) and we got a 2 bedroom Suite handicap room. If I had been staying longer I would have requested my original room after the first night because it had the true amenities I wanted. SUGGESTION: The room needs to be upgraded or at the least, better maintained. The chairs in the living room area were well worn and stained. The coffee tables were also chipped and worn. The faucet at the kitchen sink was loose but it didn't appear to leak. I hope my comments will help you to grow your establishment.
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We are new fans of Staybridge Suites based on our recent stay! Such a great value! Loved the morning and afternoon food offerings, fitness room, room amenities and laundry room (didn’t use but happy to know it exists!) Great Front Desk agent (sorry didn’t get his name- great smile, friendly service!)
Stayed 1 night in Sep 2023

6/10 Okay

Fern

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My fitted sheet was dirty with too much hair and grit to have been changed. Staff was dealing with a pool overflowing so they brought up a fresh set of sheets and I had to switch the bedding. Upon arrival room smelled too strong of bleach, I wondered what they had covered up. Nice staff and easy check in, but dirty room.
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with an amazing staff.
Stayed 4 nights in Aug 2023

6/10 Okay

Markjon

Liked: Cleanliness, staff & service
It’s just fine. Just showing it’s age.
Stayed 2 nights in Sep 2023

8/10 Good

Quentin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Tony on 14 Aug 2023
Thank you for taking the time to send this! Hope to see you again!

8/10 Good

Ashley

Business traveller
Liked: Staff & service, amenities
Rooms were not thoroughly cleaned. I had clumps of hair on my socks after walking around. It clearly hadn’t been vacuumed in some time. It was quite gross.
Stayed 3 nights in Jul 2023
Response from Tony on 14 Aug 2023
Thank You! Hope to see you again.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tony on 14 Aug 2023
Thanks for the wonderful score!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy quick check in. Very pet friendly. Room was great.
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank you for your kind words. We are pleased to hear your stay went well and can't wait to welcome you home again.

10/10 Excellent

Chtilian

Stayed 3 nights in Jun 2023
Response from Hotel Management on 26 Jul 2023
Thank you for a wonderful score we hope to see you again.

10/10 Excellent

Steve, Boise

Business traveller, Travelled with partner
Loved it nice place. Great breakfast. With real forks and coffee cups. Will stay here again
Stayed 1 night in Jun 2023
Response from Hotel Management on 26 Jul 2023
We are pleased to hear you enjoyed your stay and hope to see you again.

8/10 Good

Kris

Stayed 1 night in Jun 2023
Response from Hotel Management on 26 Jul 2023
Thank you for a great score we hope to see you again soon.

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating
Stayed 2 nights in Jun 2023
Response from Hotel Management on 26 Jul 2023
Thank you for your kind words we will be sure to let our staff know. And hope to see you again.

10/10 Excellent

Rebekah

8/10 Good

David

Stayed 2 nights in May 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
When I arrived the clerk sent me to the WRONG room, had I not noticed after unpacking my belongings the name, charge card and length of stay were incorrect. I brought it the clerks attention and they told me "you'll have to move" what if I had decided to take a shower or a nap? what if I hadn't notice the incorrect information? I told the clerk it's unacceptable and I asked him to comp 1 night - he refused providing only $10-15 per night - I had to repack and move my belongings to the correct room from the 3rd floor to the 1st floor. I was not satisfied with $10-15 per night and finally I told the staff "a simple apology would go a long way" one of the clerk just stood there silent. Once I was in the correct room on the 1st floor the Safelite glass guys were standing outside the room by their work van talking for hours, not a big deal during the evening but the next night at 11pm one of the guys starting playing music and appeared to be sorting clothing - I called the desk and they were told him to cut the music off and leave. I want to be compensated, the entire experience was bad. I have stayed at the Staybridge in Glenview Illinois and Okemos pales in comparison - the breakfast brunch was subpar to Glenview's. I will contact IHG as well.
Stayed 3 nights in May 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all together!
Stayed 5 nights in Apr 2023

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stopover
Stayed 1 night in Apr 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked that the facility is quiet and clean. Disliked that the room needs updating (some kitchen drawers wouldn't close; chip on rim of coffee cups; some rusting around bath tub fawcett).
Stayed 1 night in Apr 2023

8/10 Good

Tramaine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it.
Stayed 1 night in Mar 2023