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Reviews of Comfort Inn Charlotte

2.5 out of 5
Comfort Inn Charlotte
1302 Packard Hwy, Charlotte, MI

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 331 reviews" "
Rating 8 - Good. 125 out of 331 reviews" "
Rating 6 - Okay. 53 out of 331 reviews" "
Rating 4 - Poor. 21 out of 331 reviews" "
Rating 2 - Terrible. 20 out of 331 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely no warm or hot water just cold shower let water run for 10 min and it didn't even warm up management will lie about refund and discount and won't help fix the problem do not stay here
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jordan, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address this issue with the team to ensure better service in the future. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
Mold in tub. Vanity veneer peeling off. No fig or micro. Breakfast was bare minimum and not fresh
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello John, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted and will be shared with our team for further review and improvements. Our goal is to provide a better experience for all our guests in the future.

6/10 Okay

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 29 Mar 2024
Hello Sandra, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you have from your visit. We value your input and hope to welcome you back in the future.

4/10 Poor

Stacey, Rogers City

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1st room we had the bed had crumbs in it, wall paper was about to come down. In the bathroom a dirty dried up used wash cloth hung on the shower rod . I adked for a different room which they did give me. The floors had crumbs, paper, etc... needless to say the house keeping sucks! Guess I didnt look at the amenities very well didnt see there wasnt a mini fridge or microwave. in the room.
Stayed 1 night in Dec 2023
Response from Manager on 28 Mar 2024
Hello Stacey,We apologize for the inconvenience faced during your stay. Your feedback on the cleanliness is duly noted and will be shared with the relevant teams for improvement. We regret you were disappointed with the room amenities and appreciate your insights for helping us enhance our services for future guests. Thank you for bringing these issues to our attention.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable evening
The room was nice and clean, you could only take a shower as the thing you move up and down to change from shower to bath was broken. Breakfast was amazing and the morning staff were so nice and welcoming
Stayed 1 night in Dec 2023

6/10 Okay

Danette

Stayed 2 nights in Dec 2023
Response from Manager on 29 Mar 2024
Hello Danette, We appreciate you choosing our hotel for your stay! If there's anything we can improve on, please do reach out to us directly so we can address it. We hope to welcome you back soon for an even better experience!

2/10 Terrible

Jennifer

Stayed 1 night in Oct 2023

2/10 Terrible

Felicia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's okay; on the surface, it looks clean, but the more you look, the more you find things that have been neglected, dusting surfaces that are not considered high touch or contact (Cords to the bedside lamp, desk chair legs), not vacuuming the edges of the rooms/halls with a hose instead of just the vacuum. The actual front desk staff only met one, who was wonderful; the filler "Staff" (Family to the owner) not so much, they are not trained and it shows. I left my VERY EXPENSIVE tumbler sitting on a table in the lobby, I called as soon as I realized I had done this to have the Front Desk grab it and place it back with them until I returned. I returned and it was still sitting in the lobby, thankfully no one took it. My room was untouched by Housekeeping, my stay was 4 nights, and their 'policy' is every third day unless asked. I did ask on the third day and I returned from my outing to a room full of trash and no clean towels, these were the only items I asked the Front Desk to have Housekeeping stop in. The other members of my party had the rooms serviced and they were there 1 less night. Yes, I did remove the DND sign before I left for the day. The lack of communication and follow-through is out of control. I give lots of breaks and chances BUT my room being ignored after asking for 2 small things to be done is my done point. I WILL NOT recommend and most likely will not return.
Stayed 4 nights in Oct 2023

6/10 Okay

Margaret

Disliked: Amenities, property conditions & facilities
Bathroom needs updating. Grabs bars were pulling out of the wall shower enclosure. No towel bars. No microwave (there was one in the dining area) or refrigerator. Room was clean except for the stink bug invasion.
Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"You Should Have Just Checked Out"
Imagine a manager saying that you should have just checked out when you call them out on your hotel room smelling like cigarette smoke? This entire hotel reeked of cigarette smoke and I personally am allergic to smoke. When brought up, I was told that I was unable to get another room as they were "Sold out". This was untrue as several parties of the wedding had gotten to change rooms. When I called, the woman was so nice and accommodating and said she understood and would give me a 50% refund. Two weeks later, I call to check on the refund and the manager, refusing to come to the phone told her if I had an issue with the room, that "you should have just checked out". and totally disregarded that the staff had tried to help the situation and the entire hotel reeked of smoke. After asking the employee to ask the manager to call me, he has refused to do so stating he is "too busy" to handle customer service issues. Ridiculous.
Stayed 2 nights in Sep 2023

4/10 Poor

timothy j

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room looked outdated. Wall plug loose, toilet seat hard to move up/down and appeared to be glued and taped. Ice machine’s didn’t work
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2023

2/10 Terrible

Tyanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

JAMES

Travelled with family
Liked: Amenities
Very good and would stay again anytime in the area. No complaints at all.
Stayed 2 nights in Aug 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly staff. Only bad thing is there are no refrigerators in any of the rooms
Stayed 2 nights in Aug 2023

8/10 Good

ROBERT

Travelled with group
Liked: Amenities
Everything was what I expected. Staff was very courteous and helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was the closest to the cycling event registration I needed to attend very early the next morning. Great that the motel was excellent. The visible staff, one great woman, was able to share what I needed in the locality.
Stayed 1 night in Aug 2023

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Travelled with family
Liked: Amenities
We stayed for four days for my daughter’s wedding. Dik, the manager, was so accommodating and friendly. Alexandria did a wonderful job too. The hospitality of this team was outstanding. The hotel was clean, the rooms were clean. We had ten other rooms booked and everyone was so happy with their accommodations. My daughter is in the area so we will definitely stay again in the future. If you want a friendly and clean hotel, look no further.
Stayed 3 nights in Jul 2023

8/10 Good

Patricia, mount clemens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jun 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and our room was clean
Stayed 2 nights in Jun 2023

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel host “Tammy”, was awesome, she was very friendly and super helpful. We were staying from out of state and helped up navigate around. The room was decent, the pool was relaxing and quiet after a long hot day. We will definitely be staying here any time we are in Michigan.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location close to downtown. The staff was extremely friendly and helpful. Great atmosphere. I would definitely stay here again.
Stayed 7 nights in Jun 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy acess to restrurants and shoping. Great downtown area.
Stayed 4 nights in Jun 2023

8/10 Good

Timothy

Stayed 1 night in May 2023

10/10 Excellent

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay nice,clean and quiet
Stayed 1 night in Apr 2023

6/10 Okay

Jacob

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very prompt with cleaning and stocking items, especially for the breakfast 😀
Stayed 2 nights in Feb 2023

2/10 Terrible

Greg

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Teresa

Travelled with family, Business traveller
Disliked: Property conditions & facilities
There was no hot water. Couldn't take a shower for 2 days. The heating/air-conditioning unit didn't work properly
Stayed 2 nights in Feb 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for all your help!
Stayed 2 nights in Jan 2023

10/10 Excellent

rod, Monona

Liked: Staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Jan 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Faith

Stayed 1 night in Nov 2022

10/10 Excellent

kelly

Stayed 2 nights in Oct 2022

8/10 Good

Glen

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
na
Stayed 2 nights in Oct 2022

6/10 Okay

Bonnie

Stayed 1 night in Oct 2022

2/10 Terrible

Drusilla

Travelled with family
Disliked: Cleanliness, staff & service
Room has a bad smell. Complain many time to the front desk. They did nothing to solve the problem
Stayed 1 night in Oct 2022

6/10 Okay

sandra

Stayed 1 night in Sep 2022

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Curtains dont block out the lights
Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Kendall

Stayed 3 nights in Aug 2022

10/10 Excellent

kristi L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 1 night in Aug 2022

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good place, staff was friendly. AC was noisy but worked good. TV was good too.
Stayed 1 night in Jul 2022