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"The room was great. Clean, comfy and quiet. The staff was great. Kevin was on the night shift and he was very accommodating. There is an elevator. "

"First of all, my husband & I fell in love with Carcassonne, this hotel, and the staff (Jean, Stephen and Tiffany) who were friendly and helpful. We were excited to be staying inside the castle walls. The room was clean, spacious, quiet, and facing the castle walls. The inside of the hotel had an Old World feeling, warm, and decorated for Christmas. In short, it was lovely! We took a taxi from the train station. The driver said it was forbidden for him to enter the city walls so he dropped us off at a parking lot where he instructed us to push a call button for the hotel driver to get us. Sure enough in a few minutes a driver picked us up (free ride). "

"Nice stay"

"Clean room , lovely friendly staff, walkable to the city"

"Highly recommended for family stays. It is very conveniently located next to the train station, and both bus and tram stops are right at the doorstep. As a flat, it was unconventionally spacious. Plenty of storage space. Large bathroom with a bathtub, and kitchen with ammenities to do our own cooking. There was a senior lady on the Reception when we arrived. She was not friendly at all, and made us feel unwelcome. However, the other 2 people (2 younger males) who were there for the remainder of our stay were super kind and helpful. Very conveniently located hotel for shopping and for walks to the main tourist spots. We'd always go back if travelling in or around Montpellier."

"Superbe endroit. Tout est neuf , au goût du jour et très lumineux! Petit dejeuner très complet avec des aliments de qualité. "

"Great staff, excellent location, spotlessly clean. "

"Clean and "

"Wonderful Receptionist female (apologies for not remembering your name!) welcomed us with a bottle of water. Excellent breakfast. 2 BR apt sleeping 0rooms Very Dark. No luggage racks - eek: senior ladies squat to get stuff out of suitcases on the floor. Or unpack everything: NO!"