Indoor pool

Reviews of Cabot Inn & Suites

2 out of 5
Cabot Inn & Suites
200 Portland Street, Lancaster, NH

Reviews

7.6

Good

Rating 10 - Excellent. 277 out of 1002 reviews" "
Rating 8 - Good. 379 out of 1002 reviews" "
Rating 6 - Okay. 200 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mr.Dale O.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been going there for a long weekend the last few years. When I walked in the owner said " Oh back again." This means a lot to me. Just super nice people.
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on 20 Mar 2024
Dear Mr. Dale O,It's wonderful to hear about your positive experiences at our establishment over the years. Your words truly warm our hearts and remind us of the connections we've built with our valued patrons like yourself. We appreciate your loyalty and are delighted to have you return time and time again.We strive to create a welcoming atmosphere where everyone feels like family, and it means a great deal to us that you've noticed and appreciated our efforts. Our team takes pride in providing exceptional service and making each visit memorable.Thank you for taking the time to share your kind words. We look forward to welcoming you back for many more weekends filled with warmth, hospitality, and cherished memories.

6/10 Okay

Brian

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 25 Mar 2024
Thank you for taking the time to review our property.

6/10 Okay

Jamie

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 20 Mar 2024
Dear Jamie,Thank you for choosing to visit us and for taking the time to review our property.

6/10 Okay

Nick

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 4 Feb 2024
Thank you for your review.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel not a lot around it
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 20 Jan 2024
Dear Greg,Thank you for taking the time to share your thoughts about your recent stay at Cabot Inn & Suites. We appreciate your positive feedback and are glad to hear that you had a good experience at our hotel.We hope to have the pleasure of welcoming you back to Cabot Inn & Suites in the future.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, clean rooms pool was awesome!! We will definitely be back!!
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 24 Dec 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We can't wait to welcome you again for your next stay in The White Mountains area.

8/10 Good

Buntha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 24 Dec 2023
Thank you for taking time to review our property.

8/10 Good

Christina

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 24 Dec 2023
Thank you for taking time to review our property.

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 6 Jan 2024
We want to express our sincere gratitude for taking the time to share your positive feedback and awarding us a perfect 5 out of 5 rating.

4/10 Poor

David

Travelled with family and small children
Disliked: Property conditions & facilities
The cleanliness you far from it. Lobby bathroom toilet did not work. The toilet in my room did not work. I had to wait for a service guy to come in because they were not there. And the next day the toilet did not work again.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 6 Jan 2024
We sincerely apologize for the inconveniences you experienced during your recent stay at Cabot Inn and Suites. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention.We are deeply sorry for the cleanliness concerns you encountered in the lobby bathroom and the non-functional toilets in both your room and the common areas. Please know that this does not reflect the high standards we aim to uphold, and we are taking immediate steps to address and rectify these issues.We understand the frustration caused by having to wait for service, and we are actively working to improve our response time to such matters. Your experience is not indicative of the level of service we aspire to provide, and we assure you that corrective measures are being implemented. Once again, we apologize for the inconvenience and appreciate your understanding.

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 9 Dec 2023
Thank you for taking time to review our property.

8/10 Good

Zack

Liked: Staff & service
The cleanliness could be improved immensely. Popcorn left in the main stairwell overnight. Rooms need to be cleaned near the base of the beds.
Stayed 2 nights in Nov 2023
Response from Tina Shah on 9 Dec 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Theresa

Travelled with family
The bathrooms need some work, new flushable toilets- safety bars in shower.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 9 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Caitlyn

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 23 Nov 2023
Thank you for taking the time to review our property.

10/10 Excellent

Forrest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return customer. Close to the park but miss the resteraunt.
Stayed 4 nights in Aug 2023
Response from Front Desk Manager on 23 Nov 2023
Thank you for taking the time to express your opinion. We hope to welcome you again soon!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here on multiple occasions for business. The hotel is always clean and the staff is very nice.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 23 Nov 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you so much for choosing to stay with us.

8/10 Good

Stan

Liked: Cleanliness, property conditions & facilities, room comfort
Cabot inn
Decent price hotel in Lancaster. Room was clean and a decent breakfast. No complaints
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We hope to see you again for your next stay in The White Mountains area.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one feels that staff do really want to serve guests and ensure your stay is a goodone
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking the time to express your opinion. Our team works hard to accommodate and meet our guest expectation. We hope to see you again for your next stay in The White Mountains area.

10/10 Excellent

sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there every year. Nice property. Hard working staff. Good breakfast. Needs some cosmetic maintenance.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you so much for choosing to stay with us every year and taking the time to express your opinion. Our team works hard to accommodate and meet our guest expectation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet, and Comfortable
Clean, large room. Comfortable and quiet. Well-stocked, well-maintained breakfast. No one was upset that I used the hose in the front to rinse off my dirty bicycle.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 21 Oct 2023
Thank you for taking the time to express your opinion. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.

8/10 Good

Shashikant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking time to review our property.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking time to review our property.

10/10 Excellent

lingying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and would like to stay again. great breakfast.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.

8/10 Good

Luzia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good experience, but could better.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting.

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 11 Nov 2023
Thank you for taking time to review our property.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Great views
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to review our property.

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful to find restrants in towm.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you for staying with us and hope to see you again for your next stay in The White Mountains area.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was concerned that they took my credit card number even though I am paid in full. They said it was for 'incidentals'. I am concerned they may add on charges after I leave, even though I am leaving the room exactly as I found it.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. We do not charge or put any hold on credit card that we take for incidentals.

6/10 Okay

Sharon

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 11 Nov 2023
Thank you for taking time to review our property.

2/10 Terrible

Devon

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to review our property.

4/10 Poor

Wonyuol

Disliked: Property conditions & facilities
Heater has a lot noisy. It was uncomfortable and cold.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall good experience, clean rooms, good breakfast options. There was an issue with getting hot water in the bathroom.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. It is our pleasure that you have enjoyed your stay .Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Too soon for further details.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. We hope to see you again for your next stay in The White Mountains area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an older place but nice, clean, and quiet with an awesome view.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking the time to express your opinion. It is our pleasure that you have enjoyed your stay and the view in the White Mountain area! We hope to welcome you again soon!

6/10 Okay

Eva

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to review our property.

8/10 Good

Key

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like how hard the bed was. Everything else was good. The view was amazing.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lisa, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Exceeded my expectations.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Your feedback is important to us. It encourages our staff to work even harder and consistently delight our guests. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.

4/10 Poor

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is old, the carpet in our upstairs room isn’t lean and there is trash around beds and dresser. Don’t know yet about the beds but hopefully better than the room
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Maria Lourdes

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking time to review our property.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. . Thank you for staying with us, we appreciate your comments.

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
The bathroom smelled of urine. They had a good breakfast.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. We are happy to hear that you enjoyed our breakfast and hope to see you again for your next stay in The White Mountains area.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very prettyand inviting. Receptionist is very friendly. Room is very large and roomy.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you for staying with us, hope to see you again for your next stay in The White Mountains area.

8/10 Good

Mathew

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking time to review our property.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost didn’t book because of previous reviews. We found the room maybe a little outdated but clean. Bed and pillows very comfortable. Very good breakfast in the morning.
Stayed 1 night in Sep 2023
Response from Tina Shah on 2 Oct 2023
Thank you for taking the time to express your opinion. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.

6/10 Okay

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The bed base needs to be updated. It sound like someone was hitting a filing cabinet all night.
Stayed 1 night in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting. We have updated bed base, mattresses and pillows last June.

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a well kept property convenient to downtown Lancaster and to hikes in the whites. The breakfast surprised me with a variety of options in a nice space. The exercise room is spacious with lots of equipment and weights, one of the best I have seen for a hotel in this price range. There is a sauna and a decent pool with a small hot tub. Rooms were clean with a table, two chairs, refrigerator, microwave and separate desk. Some slight oddities with staff. Specifically, we were only allowed 1 extra blanket per room, even when we explained we were sleeping in different beds.
Stayed 2 nights in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We will make sure that we share your words with our employees.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
This hotel was very clean, which is important to us. The room overall had everything we needed. Our only complaints would be lack of blackout curtains as the lights at night shown in, and the beds were harder than we prefer.
Stayed 1 night in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We do have blackout curtains in all of our rooms. We hope to see you again for your next stay in The White Mountains area.

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you for taking the time to review our property.

10/10 Excellent

EVGENIYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you for taking the time to review our property.

10/10 Excellent

MARTIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lancaster NH motel
Good please to stay and very affordable.
Stayed 1 night in Sep 2023
Response from Tina Shah on 1 Oct 2023
Thank you for taking the time to express your opinion.