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"yes the shops were nereby, there was not enough beverages. Also, we paid for dinner, but the time given for dinner was wrong, hence we missed our dinner and there was no refund. There was a torn curtain and our bed linen was not changed for the four days we spent in the hotel. Also, there was disturbances on one of the day in one of the rooms, i had to call reception before it was attended to."

"Room clean staff very helpful. Sadly music on a night too loud made room vibrate unable to sleep until after music had finished room on first floor would stay again but ask for a room on higher floor"

"Fantastic 1 night stay. Pleasantly surprised at the size of the 2 bed lodge. Great value for money. Swimming included, just need to prebook a time slot at reception when checking in or with the manager of the swimming pool when you're there. "

"Lovely hotel, beautiful spa, staff lovely, will definitely return "

"It was great for a night. "

"Staff very friendly , as a older couple i would probably stay outside school holidays. Their was an issue with the shower so we were asked to move to another room , however the room had no heating and very cold and was very dusty. However we were given an all inclusive card for free drinks. Which was nice but would have prefered a warm clean room. As previous visit. All in all it hasnt detered us as we plan on visiting again.very friendly atmosphere , food excellant and entertainment very good. Would recomend ."

"Excellent location, staff is lovely. Hotel is very clean in all areas but could do better with room cleaning. We had to remind to clean ours couple of times even after putting the sign on the door. When we came back, it seemed like being done in a rush. Bed was made but pillows were not neatly kept. It was overall good but would have expected better from a 4 star property. Food is another area for improvement. Really slow service and not so great tasting food but priced really high. There are not many options around unless you drive up to Windermere giving you no choice but eat here. Swimming Pool was nice, I personally felt my eyes sting due to Chlorine so couldn’t use for more than once but the size of pool is decent. Gym is also very small but I didn’t use so can’t comment. I didn’t use the spa treatment either but looked good. Overall good experience and will recommend or come again only at cheaper price than what we had to pay for last minute booking this time. "

"The hotel staff were very friendly and efficient. "

"All staff were welcoming and helpful. Room was lovely with great facilities. Would definitely recommend."