Our experience was terrible. On arrival after an eight hour car journey we were advised that there was no restaurant or bar facilities. There was only one staff member on site covering reception, so no management to complain to. We then had to leave the hotel and search for somewhere to eat. Got back to the hotel to our room only to discover that the TV didn't work. There was no batteries in the remote control. Night Porter put batteries into the remote but TV still didn't work. We then discovered that it was the wrong remote for the tv, so he changed the remote and finally got tv to work. The bed was extremely uncomfortable, therefore, had a really bad nights sleep. In the morning I needed to use the hair dryer but unfortunately the attachments didn't fit, so had to go to reception and ask them to replace it. We were unfortunately booked into this hotel for another two nights, and in that time there were no staff or management. If you wanted to change bedding then you had to do it yourself. In my opinion this hotel should never have been opened as they were unable to provide any service. There was nothing on their web site stating that there were no facilites, otherwise I would never have booked. In fact they were advertising their new restaurant. On checking out I asked reception to pass on my complaints to management and was assured that someone would contact me. I have been home now for over a week and no one from the Bruce hotel has been in touch.