Superior Double or Twin Room
Check availability

Reviews of The Bruce Hotel

3.5 out of 5
The Bruce Hotel
35 Cornwall Street, East Kilbride, Glasgow, Scotland

Reviews

6.8
Rating 10 - Excellent. 101 out of 615 reviews" "
Rating 8 - Good. 240 out of 615 reviews" "
Rating 6 - Okay. 142 out of 615 reviews" "
Rating 4 - Poor. 73 out of 615 reviews" "
Rating 2 - Terrible. 59 out of 615 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

zia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had modern bathroom and adequate furnishings. Close to the shopping centre with plenty of parking available. Friendly staff and breakfast was good as well. No complaints at all and will likely stay there again soon.
Stayed 1 night in Dec 2021
Response from The Management on 20 Dec 2021
Zia, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Visitor
Having used this hotel previously, we knew the layout and the routine/operation of it. My Husband described it as 'shabby chique' due to the age/decor within the hotel, stair carpets are badly worn & only service lift working (the guest lift hasn't worked for several years) We booked with breakfast which was nice albeit attention to detail could have been better via the waitress. We were greeted 'pleasantly' on several occassions by the numerous reception staff however there was one male receptionist that we felt was abrupt, cheeky and lacking good customer service skills. I wouldn't hesitate booking again as it was in a good central location for our needs. We did notice that on the 2nd floor there was a smell of stale cigarette smoke even though the rooms displayed no smoking signs.
Stayed 1 night in Dec 2021
Response from The Management on 15 Dec 2021
Shirley, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

4/10 Poor

Syed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need a revamp, dirty rooms.
I asked for a complimentary 2 hours stay on the day of check out but they refused and instead asked for 10£ per hour. Very unprofessional and disappointing. I had to book for another day , so paid extra £31 for the stay. I would want it to be refunded back. The rooms were ok, but lamp shades were full of dust, toilet was full of spider webs. Carpets were dirty.
Stayed 1 night in Dec 2021
Response from The Management on 7 Dec 2021
Syed, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

2/10 Terrible

John

Stayed 1 night in Nov 2021
Response from The Management on 1 Dec 2021
John, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
I’ve heard of shabby chic but this is just shabby
The hotel is so run down it automatically puts you into a negative state of mind immediately. Carpets doors walls stairs everything was ragged torn and at least 40 years old. If I had known the hotel was like this I would never have booked. To cap it off the lift was broken too… and the free breakfast wasn’t available as the receptionist said “I have no idea what is happening with the kitchen. I don’t think anyone is there so there will be no breakfast”
Stayed 1 night in Nov 2021
Response from The Management on 29 Nov 2021
Paul, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 Good

Stuart

Stayed 1 night in Nov 2021
Response from The Management on 29 Nov 2021
Stuart, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Management on 22 Nov 2021
Loraine, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Cheap basic hotel . Breakfast server appeared overwhelmed. Self serve continental breakfast empty ( no cutlery, glasses bread , juice all at one time ) . Had to ask for it to be replenished. Quality of cooked breakfast ok . Noted excellent cleaning of tables etc in dining area .
Stayed 1 night in Oct 2021
Response from The Management on 28 Oct 2021
Thomas, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Was more than happy with the room and hotel for what I paid was good value
Stayed 11 nights in Oct 2021
Response from The Management on 18 Oct 2021
Paul, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from The Management on 16 Oct 2021
Melissa, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and run down building with poor parking. guys on reception late afternoon and late evening not really friendly. Bed sheets had marks on them.
Stayed 1 night in Oct 2021
Response from The Management on 5 Oct 2021
Alan, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Reduced rate stay
Experienced a few issues but staff did sort them out promtly and in the end we had a very comfortable night. First room had not been serviced, second room the TV didn't work but the third was great and recently renovated. A few flies and a puddle from a leaky window. Car park was also unsecured which wasn't well advertised prior to booking. Overall for the reduced rate paid, we got what we expected.
Stayed 1 night in Oct 2021
Response from The Management on 4 Oct 2021
Sirs, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night stay
Although the corridors need upgraded the hotel was very clean and tidy. Our room had been refurbished to a high standard. I was very impressed. Neighbouring room was noisy until 6am however not hotels fault and we didn’t complain. I have recommended this hotel already to friends and family
Stayed 1 night in Sep 2021
Response from The Management on 28 Sept 2021
Kim, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 Good

Madison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good overall experience
Stayed 1 night in Sep 2021
Response from The Management on 28 Sept 2021
Madison, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
We stayed one night, very reasonable, shame that the restaurant and bar have had to shut. Good that some refurbishment is taking place, but generally comfortable and friendly.
Stayed 1 night in Sep 2021
Response from The Management on 21 Sept 2021
Caroline Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 Okay

Andrew

Liked: Staff & service
Not as pictured
Hotel itself was pleasant enough. However our room was lacking. The bathroom was not as pictures on the site when booking, seems improvements are ongoing and we had a bathroom with a really ages shower. Cracked tiles and dirty grouting. The shower was fixed..so could not be adjusted. Bedding was clean however the sheet was too small to properly cover the mattress. Reception staff were very welcoming and helpful.
Stayed 3 nights in Sep 2021
Response from The Management on 20 Sept 2021
Andrew, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

2/10 Terrible

Gordon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I've ever stayed in.
The Bruce Hotel was filthy and the corridor stank of cigarette smoke. We were booked in for 4 nights but booked out after 2 as we couldn't stand the lack of cleanliness.
Stayed 4 nights in Sep 2021
Response from The Management on 14 Sept 2021
Gordon, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We look forward to serving you again soon. Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from The Management on 13 Sept 2021
Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
Comfortable cheap hotel. New owners coming in. All the doors slam shut
Stayed 1 night in Sep 2021
Response from The Management on 11 Sept 2021
Bob, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Comfortable bed.
Nice hotel with a comfortablebed, check in staff fantastic. Onsite underground parking is a bit dingy, could do with brightening up and better lighting. Stairs from carpark to reception need new carpeting as very soiled and spoils the overall feel of a nice hotel. Would I stay again? Yes.
Stayed 1 night in Sep 2021
Response from The Management on 11 Sept 2021
Paul, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from The Management on 6 Sept 2021
Gordon, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

10/10 Excellent

Uzoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was comfortable and lovely staff.
Stayed 7 nights in Aug 2021
Response from The Management on 6 Sept 2021
Uzoma, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of staff very rude
The staff was very rude told us if we didn’t like it go somewhere else,asked where the nearest place to get food from after travelling 11 hours and stuck in traffic to be told google it absolutely won’t be back the lift was disgustingly filthy
Stayed 2 nights in Aug 2021
Response from The Management on 1 Sept 2021
Stefan, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 Good

Ian

Travelled with family
Liked: Staff & service, room comfort
Nice for a night or two
Floor we stayed on was nice, however other floors we in reno phase. Limited breakfast, so we didnt have any.
Stayed 1 night in Aug 2021
Response from The Management on 1 Sept 2021
Ian, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 Excellent

Raashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value!!
Amazing value for money! And great grab and go breakfast during Covid times! Perfect location close to all anemities. Thanks for having us ! Staff were all very friendly and helpful!
Stayed 1 night in Aug 2021
Response from The Management on 31 Aug 2021
Raashi, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 Good

Haroon

Liked: Cleanliness, staff & service, amenities
It’s all ok but WiFi service was down
Stayed 4 nights in Aug 2021
Response from The Management on 11 Sept 2021
Haroon, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 Terrible

Ian

Disliked: Staff & service, property conditions & facilities, room comfort
Stay at The Bruce Hotel
On arrival was informed that not only the Resturant was closed but the whole kitchen & dining room was closed so no breakfast available only a very poor selection was available as a ‘grab & go’. Room faced onto the road which although was quiet at night soon got busy & noisy in the morning. Room was cluttered with mirrors, pictures & other forms of artwork. Rest of hotel looked worn & tired, needing dressing up & redecorating.
Stayed 1 night in Aug 2021
Response from The Management on 26 Aug 2021
Ian, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from The Management on 26 Aug 2021
Michael, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 Okay

Derek

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from The Management on 26 Aug 2021
Derek, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 Excellent

Sarah

Stayed 1 night in Aug 2021
Response from The Management on 16 Sept 2021
Sarah, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was disappointed it was not a vooked breakfast .guy at check in didnt seem interested we ordered our take away breakfast he mever evem wtote our roomnumber down.went for to collect it nxt day and they didnt have our order Think you should be told when booking that its a cold breakfast and that bar and restuarant are both closed .if it was not for shopping centre opened to get something to eat you would not get any food
Stayed 2 nights in Aug 2021
Response from The Management on 26 Aug 2021
Robert, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 Excellent

Amber

Stayed 1 night in Aug 2021

10/10 Excellent

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from The Management on 20 Aug 2021
Norman, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

6/10 Okay

Joseph

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Probably was a top class hotel in its day. Tired and grubby looking,room not clean no restaurants or bar open. Breakfast served in a bag overall we were not impressed
Stayed 1 night in Aug 2021
Response from The Management on 16 Sept 2021
Joseph, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further. We look forward to serving you again soon. Regards, The Management

8/10 Good

Leanne

Stayed 1 night in Aug 2021
Response from The Management on 16 Sept 2021
Leanne, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 Okay

Safina kayani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from The Management on 13 Aug 2021
Safina, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Mark

Stayed 1 night in Aug 2021
Response from The Management on 16 Sept 2021
Mark, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was superb, staff were very friendly and helpful, room clear and tidy
Stayed 3 nights in Aug 2021
Response from The Management on 11 Aug 2021
Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the service
Stayed 4 nights in Aug 2021
Response from The Management on 9 Aug 2021
Dear Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 Terrible

Irene

Disliked: Staff & service, property conditions & facilities, room comfort
The worst hotel ever
Our experience was terrible. On arrival after an eight hour car journey we were advised that there was no restaurant or bar facilities. There was only one staff member on site covering reception, so no management to complain to. We then had to leave the hotel and search for somewhere to eat. Got back to the hotel to our room only to discover that the TV didn't work. There was no batteries in the remote control. Night Porter put batteries into the remote but TV still didn't work. We then discovered that it was the wrong remote for the tv, so he changed the remote and finally got tv to work. The bed was extremely uncomfortable, therefore, had a really bad nights sleep. In the morning I needed to use the hair dryer but unfortunately the attachments didn't fit, so had to go to reception and ask them to replace it. We were unfortunately booked into this hotel for another two nights, and in that time there were no staff or management. If you wanted to change bedding then you had to do it yourself. In my opinion this hotel should never have been opened as they were unable to provide any service. There was nothing on their web site stating that there were no facilites, otherwise I would never have booked. In fact they were advertising their new restaurant. On checking out I asked reception to pass on my complaints to management and was assured that someone would contact me. I have been home now for over a week and no one from the Bruce hotel has been in touch.
Stayed 3 nights in Jul 2021
Response from The Management on 9 Aug 2021
Dear Sirs, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 Poor

Stuart

Liked: Cleanliness
Disappointing
Had been told before booking that the restaurant would be closed. No idea why, but the was fair enough. However when we arrived the place was like a funeral home. No music playing at at or any ambience. Not only that but the bar was closed as well !! Rory, the receptionist, was brilliant. Couldn’t have been more helpful and was so apologetic. The room was dismal. Nowhere to sit. This was an upgraded room so who knows what the standard was like ? Rory offered us another room but it wasn’t much better. We actually decided to cut our losses and went to a different hotel. My other half had told me great things about this hotel, but on this showing, I wouldn’t hurry back. Owners should probably listen to what their staff say !!!
Stayed 1 night in Jul 2021
Response from The Management on 7 Aug 2021
Stuart, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel and staff
Stayed 3 nights in Jul 2021
Response from The Management on 5 Aug 2021
Andrew, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Andrew

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Ok
A little bit dated but clean enough . Friendly staff and room well kitted out. Kettle tea and coffee iron and board hairdryer trouser press TV
Stayed 1 night in Aug 2021
Response from The Management on 3 Aug 2021
Andrew, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
5 for staff 0 not clean
Nice cheek in the carpets nd gd clean room had a shower no bath the rooms need look at staff very nice
Stayed 2 nights in Jul 2021
Response from The Management on 3 Aug 2021
Cheryl, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 Poor

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Old fashioned
Room needed updating
Stayed 2 nights in Jul 2021
Response from The Management on 20 Sept 2021
Alex, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Management on 19 Jul 2021
Sharon, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Management on 19 Jul 2021
Fred, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shop till you drop
Location is fab , right in largest Scottish shopping centre, plenty of bars and restaurants,
Stayed 1 night in Jul 2021
Response from The Management on 19 Jul 2021
Stephen, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 Terrible

Lawrie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bruce hotel disaster
My room had an absolutely foul smell from start to finish. The customer service was terrible as I wasn’t even shown where my room was. The bath room was extremelly dirty, I wouldn’t have even used the bath as it looked as if it hadn’t been used for weeks. My room was so uncomfortable I felt like I was lying in dirt. Both me and my friend were extremelly unimpressed.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff very friendly and helpful. Parking challenging at times. Mattress on bed has seen better days. The room phone did not work at all, but over all fine for the price.
Stayed 3 nights in Jul 2021
Response from The Management on 14 Jul 2021
Sir/Madam, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management