Exterior

Reviews of Macdonald Crutherland House and Spa

4 out of 5
Macdonald Crutherland House and Spa
Strathaven Road, East Kilbride, Glasgow, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 324 out of 850 reviews" "
Rating 8 - Good. 289 out of 850 reviews" "
Rating 6 - Okay. 126 out of 850 reviews" "
Rating 4 - Poor. 72 out of 850 reviews" "
Rating 2 - Terrible. 39 out of 850 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property could do with refurbishing but lovely
Stayed 5 nights in Dec 2023

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was tired … and in need of some upgrading
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anastasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ali

Business traveller
Disliked: Property conditions & facilities
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
Stayed 1 night in Nov 2023

6/10 Okay

Philip

Business traveller
Liked: Cleanliness
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Manzoora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
Stayed 4 nights in Nov 2023

10/10 Excellent

Natalja

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quote place with swimming pool for kids
Stayed 2 nights in Oct 2023

6/10 Okay

Emma

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
Stayed 1 night in Oct 2023

4/10 Poor

Jane

Stayed 2 nights in Oct 2023

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stay, pets welcome staff very happy to help ☺
Stayed 1 night in Oct 2023

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
Stayed 1 night in Oct 2023
Response from Boshra on 19 Oct 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Pam

Run down hotel need to upgrade room and swimming area
Stayed 1 night in Oct 2023

4/10 Poor

skoda seat

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ijaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2023

8/10 Good

Susan

Stayed 1 night in Sep 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
Stayed 9 nights in Sep 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 Terrible

Marianne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
Stayed 2 nights in Sep 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
Stayed 2 nights in Sep 2023
Response from Boshra on 28 Sept 2023
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okay

michael

Business traveller
Liked: Property conditions & facilities
2twin beds pushed together do not a double bed make
Stayed 1 night in Sep 2023
Response from Boshra on 28 Sept 2023
Dear Michael Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from b on 28 Sept 2023
Dear Alex Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okay

Joanne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ok but make sure you let people know full details
Hotel was nice. Booked on Half Board but not advised neither at check in or in the restaurant that their was a £30 limit for evening meal . I asked if the venison on the menu was included and was told yes, then advised I have an additional bill to pay!
Stayed 1 night in Sep 2023
Response from Boshra on 28 Sept 2023
Dear JoanneThank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Excellent

NADEEM, GILLINGHAM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great loaction with good view. Helpful and friendly staff.
Stayed 1 night in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Nadeem Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 Poor

Lisa

Stayed 1 night in Sep 2023

6/10 Okay

Neil

Stayed 1 night in Aug 2023

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great spa/pool. Remote and I'd recommend a taxi into town for supplies essential. Breakfast only served up to 9.30 (sharp). Bacon roll would be 13 quid as they charge an £8 tray charge for a £5 roll. Free bus shuttle running for the Ukraine's who stay for free. £13 for a cheese sandwich with side salad. Didn't order anything but loved the pool. Would stay again but I'd bring plenty supplies. Local restaurants deliver and there is a great choice in town. Japanese and nepalise restaurants are out of this world. One of the receptionists was a wee bit rude and had little information to share "I'm not from here!" Perhaps not but you are being paid to provide a service so get yourself clued up as holiday makers do tend to ask silly questions. Apologies for interrupting your busy day..... Everyone else fell over themselves to assist and help (with a smile)
Stayed 2 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Jill Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureKind regards,Boshra

10/10 Excellent

Lalu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay , Very nice rooms and very well maintained.
Stayed 1 night in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Lalu Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okay

Syed, Warrington

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel service was terrible, room cleaning was not done at arrival and even not done next day. After many complains on 3rd day room was get cleaned but only bed sheets were made up, rubbish all over the floor. Really disappointed with the service.
Stayed 4 nights in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Excellent

BEI

Stayed 2 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Bel Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

10/10 Excellent

Alison

Travelled with family
Liked: Amenities
Beautiful surroundings yes the decor could do with some TLC but clean, staff were excellent in reception and restaurant Food above expected on half board basis could do with a little more choice of mains overall a good hotel
Stayed 3 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Alison Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Excellent

Yvonne

Stayed 2 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Yvonne Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor service, tired room
I stayed for 4 nights on a bed and breakfast rate. The buffet breakfast was poor every morning. The buffet was sparse with items running out and not being replaced. Staff were frequently being asked if there was more food available. Small amounts were brought out but no one was overseeing the buffet to ensure a high standard was maintained throughout the times breakfast was available. It took 24 minutes from arriving and ordering coffee to coffee being served. Room service was poor. I returned to my room at 3pm and the room had not been serviced. I then had to visit reception to request this was done. It then took 20 minutes for anyone to attend the room and 3 subsequent trips for room supplies to be brought. The shower also leaked and the bathroom floor was soaking from this.
Stayed 4 nights in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Donald Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 Poor

emma

Stayed 1 night in Aug 2023

6/10 Okay

Phil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Family
The hotel is beautiful, and the staff are great- unfortunately over our past few stays we’ve seen the hotel doesn’t appear invested in and is really showing it’s age. Marked and work bedding by, leaky showers, wallpaper falling off, holes and rotten wood. Sad really as it’s a beautiful place!
Stayed 1 night in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near future

2/10 Terrible

Zahad

Stayed 1 night in Aug 2023

8/10 Good

Al

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ok for a business trip, room and fitness centre good. Bar and room service menu limited, staff ok. Bar and Food costs high, £8 tray charge for room service feels very OTT. surroundings lovely, can see this would be a good setting for weddings etc.
Stayed 3 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Al Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

4/10 Poor

Raymond

Liked: Room comfort
Disliked: Staff & service
Disappointing for a 4 star hotel
Hotel overall was nice. We found service in the bar very slow as only one member of staff serving. Breakfast time very disappointing. Queued for 20 minutes to be seated. Tables not cleared. Had to ask for juice glasses, tea and toast. Long wait, had to ask again. Very little hot food available at 9.30am even tho this was the time we booked. Food not replenished, other people after us had no hot food at all. When I say 'hot' food, it was barely warm. Lots of guests complaining about the service both at the bar and at breakfast. All the staff are young with no senior presence to guide them? For a Mcdonald hotel 4 star we expected it to be better on these points. Pool area was nice and relaxing and we enjoyed using the facilities which was a bonus. Our overall opinion is that if improvements were made on the breakfast and on the staffing side, this hotel would be worthy of its 4 stars.
Stayed 3 nights in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel , please send us email Thanks again and we do hope that you have the opportunity to visit the hotel again soon.Kind regards,Boshra

6/10 Okay

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a three night break here - hotel on the whole was good - nice sized room at the front of the hotel with a nice view of the gardens. Breakfast first day was table service with continental, cereals, fruit etc buffet style and ran really smoothly - days 2 and 3 were self service and complete chaos - hot food was not checked properly for quantity and people standing around waiting for food to be topped up and having to ask for certain items. They seemed to be short staffed - our complimentary tray was never refilled we had to ask for coffee and milk at reception 2 days running. Fab restaurant just along the road Carrigans with a good menu and fab service - drove to train station and used the park and ride - was easy to get to Glasgow for £5.30 return each. Trains every half hour till late evening. And parking free when you buy a train ticket.
Stayed 3 nights in Aug 2023
Response from Boshra on 7 Oct 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near future

4/10 Poor

Jodie

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel was pretty dated, they didn’t clean our rooms, the facilities were fairly basic in the meeting room. It was ok, it was functional! But probably wouldn’t recommend it!!!
Stayed 2 nights in Aug 2023
Response from Boshra on 28 Sept 2023
Dear Jodie Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesIf you have not already contacted the hotel directly, please email our manager on fomgr.crutherland@macdonald-hotels.co.ukKind regards,Boshra

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness
It is a nice hotel just dated, There are not enough outlets for charging devices (we unplugged the tv) and the tub didn't drain well, water pressure seemed low with the toilet, the mattresses were lumpy. It was our mistake booking a place quite outside of the city of Glasgow and further from the airport and we had thought the cancellation policy was 48 hours, but it was not an expensive hotel. Staff was not terribly helpful at check in but there was a wedding going on and unhappy guests complaining about a toilet back up I believe. The facilities appear lovely in photos but we didn't have time to check out ourselves.
Stayed 1 night in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay. Please can you email us directly to discuss your comments furtherThank you again and we do hope that you have the opportunity to visit the hotel again soon.Kind regards,Boshra

6/10 Okay

Verity

Disliked: Property conditions & facilities
Pretty sure they stole a star from some where, or haven’t been rated in 30 years. The staff were trying their best.
Stayed 1 night in Aug 2023
Response from Boshra on 6 Oct 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay. Please can you email us directly to discuss your comments furtherThank you again and we do hope that you have the opportunity to visit the hotel again soon.Kind regards,Boshra

8/10 Good

Rashidul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The approach to the hotel is gorgeous The rooms felt rather dated but did the job. The bathroom was a generous size though i am not sure the extractor fan was working. On our first night there we tried visiting the pool an hour before closing.. it was disappointing that there were no members of staff at the pool reception though we did see swimmers. The hotel reception staff were unable to locate the pool staff. We did however manage to get a swim and sauna session in the following evening. Restaurant menu seemed limited so we did not eat at the hotel. There was a local shopping center, about 10 mins drive away that had a generous collection of stores and dining options.
Stayed 2 nights in Jul 2023
Response from Boshra on 28 Sept 2023
Dear Rashidul Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra